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BBB Business Review

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BBB Accredited Business since

Trojan Plumbing Co.

Phone: (708) 250-5670 3741 W 120th St, Alsip, IL 60803 http://trojanplumbingcompany.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Trojan Plumbing Co. is a plumbing repair and contracting company that provides 24-hour emergency service. This business is located in Alsip, IL, and serves Chicago and the southern Chicago suburbs including Blue Island, Harvey, Markham, Tinley Park, Country Club Hills, Dolton, Homewood, Thornton, Chicago Heights, Flossmoor, Frankfort Square, Frankfort, Mokena, Sauk Village, Orland Park, Orland Hills, Oak Lawn, Hazel Crest, East Hazel Crest, Burbank, Palos Heights, Posen, Glenwood, Lansing, Lynwood, and Riverdale. This company is offers plumbing repair and contracting including but no limited to sewer and drainage routing, drainage contracting, sewer and drain cleaning, new plumbing construction, code inspections and correction, leak detection and repair, fixture repair, sump pump and ejector repair and installation, and water heater installation and service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Trojan Plumbing Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Trojan Plumbing Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Trojan Plumbing Co.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: May 17, 2011 Business started: 05/01/2010 Business started locally: 05/01/2010 Business incorporated 03/01/2012 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
www.idph.state.il.us
Phone Number: (312) 814-2608

Type of Entity

Corporation

Business Management
Mr. Troy Koren, Owner
Contact Information
Principal: Mr. Troy Koren, Owner
Business Category

Plumbers Plumbing Drains & Sewer Cleaning Sewer Contractors Water Heaters - Repairing Bathroom Remodeling Ejectors Leak Detecting Instruments Water Leak Detection Leak Detection Valves - Repairing Water Heaters - Dealers Water Heaters - Parts & Supplies Contractors-Water & Sewer Kitchen & Bath - Design & Remodeling Kitchen Remodeling Kitchen & Bath Design Drainage Contractors Sump Pump Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

This company offers all areas and aspects of plumbing services, repairs/replacement of fixtures, general maintenance, drain sewer cleaning and rodding and remodeling and new construction services. All work comes with guarantee.


Customer Review Rating plus BBB Rating Summary

Trojan Plumbing Co. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.