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BBB Accredited Business since

Terry Plumbing, A Matrix Holdings LLC Company

Phone: (708) 579-1010 Fax: (708) 579-1111 5503 S La Grange Rd, Countryside, IL 60525 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Terry Plumbing is a plumber which installs, maintains, and repairs plumbing and sewer equipment for residential and commercial customers, as well as performing some services related to heating. Located in La Grange, IL, this company serves the western suburbs of Chicago, including Brookfield, La Grange Park, Western Springs, Hinsdale, Westchester, Burr Ridge, North Riverside, Riverside, Countryside, Bridgeview, Willowbrook, Clarendon Hills, Oak Brook, Oakbrook Terrace, Lyons, Forest View, Stickney, Hines, Broadview, Bellwood, Hillside, Willow Springs, Darien, Berwyn, Cicero, Forest Park, Maywood, Melrose Park, Hickory Hills, Summit, Clearing, and Oak Lawn.

The company has been in business since 1949, is family owned and operated, and employs only Union-certified plumbers. The company has a showroom in La Grange so that customers can select their water fixtures, and installs fixtures from Brizo, Chicago Faucets, Danze, Delta, Elkay, Fairmont Designs, Grohe, Moen, Hansgrohe, Kohler, and Maidstone. The company also provides emergency services 24 hours a day, seven days a week.

Services available from this company include backflow installation and service, bathroom and kitchen remodeling, code violation correction, drain line cleaning, ejector pump installation and repair, faucet repair, frozen pipe repair and thawing, garbage disposal installation and repair, hydrojetting, overhead sewer installation, pressure boosters, repiping, sewer cleaning, sewer repair, sink and toilet installation, faucet installation, solar water heater installation, sump pump installation, tankless water heater installation and repair, toilet repair, and water meter installation. Their commercial services include underground utility services, underground piping, water main break repairs, catch basin cleaning, catch basin repair, sewer rodding and repair, pipe lining, and hydro-excavation

Visit the website for Terry Plumbing to learn more about their services and to contact the company for a free consultation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Terry Plumbing, A Matrix Holdings LLC Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Terry Plumbing, A Matrix Holdings LLC Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 25, 2003 Business started: 04/13/2010 in IL Business started locally: 04/13/2010 Business incorporated 04/30/2010 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kelly Castrogiovanni, Owner
Contact Information
Principal: Ms. Kelly Castrogiovanni, Owner
Business Category

Plumbers Plumbers - Commercial Plumbing - Contractor Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Sewer Contractors Water Heaters - Repairing Water Main Contractors Water Wells - Pumps Sales & Service Bathroom Remodeling Pipe & Valve Fitters - Gas Bathtubs & Sinks - Repair & Refinish Ejectors Water Leak Detection Leak Detection Meters Sewer Cleaning Equipment & Supplies Garbage Disposals - Household Plumbing Fixtures, Parts, Supplies - Retail Water Heaters - Dealers Water Heater - Tankless Heating Equipment Sewer Pipe Backflow Testing Backflow Prevention Devices & Services Contractors-Water & Sewer Kitchen Remodeling Sump Pump Contractors Pipe Inspection Pipe Thawing Piping Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Terry Plumbing, A Matrix Holdings LLC Company sells the following brand(s): A.O. Smith, American Standard, Bradford White, Chicago Faucets, Danze, Elkay, Kohler, Mansfield, Moen, Toto, Watts, Wilkins

Terry Plumbing, A Matrix Holdings LLC Company offers the following product(s): All plumbing products

Method(s) of Payment
MC/Visa/Discover/American Express, Checks & Cash
Alternate Business Names
Matrix Contractors

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.