Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Stephens Plumbing & Heating, Inc

Phone: (630) 968-0783 Fax: (630) 968-8023 747 Ogden Ave, Downers Grove, IL 60515

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Stephens Plumbing & Heating, Inc. are a plumbing and heating company which also installs, maintains, and repairs equipment for residential and commercial customers. Located in Downers Grove, IL, this company serves the western suburbs of Chicago, including Westmont, Hinsdale, Brookfield, Clarendon Hills, Oak Brook, Lisle, Woodridge, Darien, Bolingbrook, Wheaton, Glen Ellyn, Lombard, Villa Park, Burr Ridge, Warrenville, Winfield, Naperville, Countryside, Addison, Aurora, CrestHill, Downers Grove, Indian Head Park, Joliet, La Grange Park, Lockport, Plainfield, Romeoville, Shorewood, St Charles, Westchester, Home Glen, La Grange, Western Springs, Elmhurst, Glendale Heights, Willow Springs, Lemont, Carol Stream, and West Chicago. The company also serves most of DuPage, part of Cook and Will counties. The company has been in business since 1923 and has provided service to over 20,000 customers during its time in business.

This company trains its employees for up to four years before they join the team, and often hires their employees directly after graduation and retains them for the majority of their adult careers. The company maintains a large parts inventory and sells parts for Kohler, American Standard, Grohe, Moen, Delta, Chicago Faucets, and Price Pfister products. This company services, repairs, and installs water heaters, water treatment systems, backflow prevention systems, sump pumps and backup sump pumps, faucets, toilets, garbage disposals, valves, furnaces, heaters, boilers, central air conditioners, electronic air cleaners, humidifiers, and other air quality equipment. The company also repairs gas leaks, fixes leaky valves, performs power rodding, solves low-flow problems by re-piping, and can solve issues of mysterious leaks and drips.

Visit the website for Stephens Plumbing & Heating, Inc. to learn more about the services available from this company, read testimonials from their customers, and contact the company to schedule an appointment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stephens Plumbing & Heating, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Stephens Plumbing & Heating, Inc include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Stephens Plumbing & Heating, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 1985 Business started: 01/01/1923 Business started locally: 01/01/1923 Business incorporated 12/06/1973 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity


Business Management
Mr. Tony Claus, President Mr. Matthew Claus, President
Contact Information
Principal: Mr. Tony Claus, President
Number of Employees


Business Category

Plumbers Bathroom Remodeling Remodeling Services Air conditioning & Heating Contractors - Residential Thermostats Cabinets Countertops Air Purifying & Cleaning Systems & Equipment Boilers - New & Used Humidifying Apparatus Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Kitchen & Bath Design Boilers - Repair & Cleaning Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.