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Rocket Plumbing LLC is a plumbing contractor which installs, repairs, and maintains plumbing and sewer equipment for residential and commercial customers. The company has been in business since 2012.
This company provides plumbing services for residential customers, including the installation, maintenance, and repair of sewer drains, toilets, faucets, sinks, tubs, showers, water heaters, sump pumps, garbage disposals, and other plumbing equipment. The company can thaw frozen pipes, repair leaky pipes or toilets, and repair the damage done by malfunctioning equipment. They also clear clogged drains, including sewer drains, which can bring bad smells into the home and even cause damage to the foundation of the home when left untreated. Many jobs can be finished in under an hour and appointments can be fulfilled in less than a day when necessary. Discounts are often available from the company's website, and the website also features helpful articles which can explain how to solve common plumbing problems, such as clogged drains and leaky toilets, safely and effectively, and how to know when it is necessary to call a professional in order to solve the issue.
Visit the website for Rocket Plumbing LLC to learn more about the services available from this company, read testimonials from former customers, and contact the company to schedule an appointment for plumbing services.
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A BBB Accredited Business since
BBB has determined that Rocket Plumbing LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Chicago Department of Public Health
333 S. State Street, Chicago IL 60604
Phone Number: (312) 747-9884
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brian D McMahon, President
Related BusinessesGood Plumbing
Plumbers Plumbers - Commercial Plumbing - Contractor Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Garbage Disposal Equipment - Industrial & Commercial Garbage Disposals - Household Water Heaters - Dealers Pumps - Service & Repair Cosmetic & Toiletry Preparations - Manufacturers Sump Pump Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Located in Chicago, IL, this company serves downtown Chicago and surrounding suburbs, including Oak Lawn, Wheaton, Irving Park, Winnetka, Waukegan, Evanston, Woodridge, Berwyn, Cicero, Oak Park, Franklin Park, Bensenville, La Grange, Westmont, Elmwood Park, Maywood, Bellwood, Palos Heights, Alsip, Hinsdale, and Skokie.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
4712 N. Milwaukee Ave
Chicago, IL 60630 (773) 219-1200 (773) 571-7570 Directions
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Additional Phone Numbers
- (773) 571-7570(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: They installed a new sump pump for me. It wasn't properly tested, pvc pipe pulled apart less than 12 hours later. Resulted in water being pumped inside into my crawl space. They wouldn't send anyone to fix their mistake. Threatened to charge me more for a service call! Earliest someone can get to me is 3 days later. Unacceptable.
Desired Settlement: I don't know if I trust these guys to fix it correctly. I want it to work correctly. Or I would like a refund for that work. I would at least like an apology and some effort to make it right.
Business Response: Initial Business Response /* (1000, 11, 2015/08/06) */ I have resolved this issue with the customer. She is happy again. ***** ******* (XXX) XXX-XXXX Rocket Plumbing Initial Consumer Rebuttal /* (2000, 13, 2015/08/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Owner contacted me personally and came out to address this issue. Pump is fixed.
Problems with Product/Service
Read Complaint Details
Complaint: Made deposit by credit card the first week of January 2014 for $1,200.00 for a future job. The work order stated $1200.00 deposit paid for a job estimated to total $4800.00 once it was completed. The problem turned out to be the responsibility of the city of Chicago who did the repair- I contacted Rocket Plumbing within 5 days of making the deposit to request by refund and cancel the future job because it was something that could not be done by their company. I was told by ***** the owner that he could not refund my credit card but that he would issue a refund check. After 6 more phone calls asking when it would arrive and being promised each time that he personally would handle this and get the refund out to me, I still have not received the $1200.00 deposit for work that was never done.
Desired Settlement: Refund in the amount of $1200.00
Business Response: Final Consumer Response /* (450, 6, 2014/03/03) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Customer Reviews Summary