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Find a Location

Rob West Plumbing has 1 locations, listed below.

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    Business ProfileforRob West Plumbing

    Plumber

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1102 N California Ave, Chicago, IL 60622-3401
    BBB File Opened:
    11/9/2009
    Years in Business:
    17
    Business Started:
    4/5/2007
    Business Started Locally:
    4/5/2007
    Business Incorporated:
    2/25/2008
    Type of Entity:
    Corporation
    Alternate Business Name
    • Rob West Plumbing Inc.
    Business Management
    • Mr. Robert West, President/Owner
    Contact Information

    Principal

    • Mr. Robert West, President/Owner

    Customer Contact

    • Mr. Robert West, President/Owner
    Additional Contact Information

    Fax Numbers

    • (773) 253-5320
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I called Rob West Plumbing to have a plumbing issue looked at on November 7, 2022. They charge $100 just to come out, so I said gave them the okay. After that initial visit I was told verbally what the job would be cost, but can't remember the exact numbers because I never got anything in writing. I did give him the okay to fix the "tub diverter" and told him that I could pay in payments and he was okay with that. I paid additional $600 on the 11/7 after their assessment. He came back 2 days later to do the work and called me saying there was another problem where a pipe behind the wall broke because my "pipes were old and rusted". Now they had to take out the whole wall and replace the shower pipes as well as the initial diverter issue. *** says it'll be more money, "about $3,000". I said I don't have that money upfront, but I can pay in payments. He said that if I can pay him cash he could give me a little discount by charging me $125 per hour instead of $150 per hour. I agreed and gave him $1,500 in cash on November 15th, I took to his office while his assistant was there, ************. I asked for a receipt and he said that ****** will email it to me. I have never gotten that receipt. I also agreed to buy most of the supplies, which I did. As the weeks have gone by they continue to find more things wrong and the price is continually going up. Finally I was told that they had to take out the whole tub to fix a crack that was under or around the drain. I ended up buying a tub and faucet for them to install. He asks me when can I pay him something again, and I said I had $900 that I can give him on 11/23. I met up with him to give him the money, when I handed him a cashiers check he got upset and said "i thought you were giving me cash...anything with my name will get me audited". I decided to fire him after he told me the total cost would be "around $10,000". I had given him a total of $3,350 and he still had not finished after 4 weeks. Now he wants $4,050 more.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    KE A

    1 star

    11/25/2022

    Problem was not fixed correctly the first time, problem returned within 24 hours of them leaving and then when the company was called and informed of this, they asked if it was something that we were able to fix ourselves - if not then they could send out someone to fix it - BUT CHARGE us again for the time spent fixing what wasn't fixed correctly the first time! Yet, the amount that we were charged was very disturbing and high for the work that was incorrectly performed as they charge for transportation and hourly. Horrible customer service!

    Local BBB

    BBB of Chicago & Northern Illinois

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