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BBB Business Review

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BBB Accredited Business since

Residential Plumbing, Inc.

Phone: (630) 978-9696 Fax: (630) 978-7967 31 W 101 Schoger #8, Naperville, IL 60564 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Residential Plumbing Inc. is a plumbing contractor which installs, maintains, and repairs plumbing for residential customers. Located in Naperville, IL, this company serves customers in the greater Aurora/Naperville area. This company has been in business since 2002 and is family owned and operated.

This company provides full service residential plumbing. Services provided include repair, service, and installation of faucets, showers and tubs, sump pumps, toilets, disposals, water lines and water heaters. Other services include remodeling, RPZ backflow testing, drain cleaning, battery backups, frozen pipe and gas line repairs, sewer rodding and repair, water saving toilets, as well as custom design for baths and shower remodeling or installations. This company works with Moen, Grohe, Bradford White, and StormPro products.

Visit the website for Residential Plumbing Inc to view a gallery of completed custom bathrooms, read client reviews and use the online contact form to request plumbing service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Residential Plumbing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Residential Plumbing, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Residential Plumbing, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 12, 2007 Business started: 07/15/2002 Business started locally: 07/15/2002 Business incorporated 07/15/2002 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity


Business Management
Mr. Kenneth Fenzil, President Ms. Bonnie McKnight, Office Manager
Contact Information
Principal: Mr. Kenneth Fenzil, President
Number of Employees


Business Category

Plumbing - Contractor Plumbing Drains & Sewer Cleaning Contractors - General Sump Pump Contractors Plumbers Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.