Business ProfileforRavinia, Plumbing, Sewer, Heating & Electric

On 12/18/2023 Ravinia rodded my sewer line due to an apparent back-up from the ********* sanitary sewer line. $1,200.00 later, with camera inspection, Ravinia's investigation determined that the 6" **** sanitary sewer line was broken at the top of the pipe. They provided me with a quote of $5,895.68, which I E-signed on 12/21/2023 and provided the amount of $2,950.00. Ravinia said they would replace broken section of sewer piping with SDR26 of equal size to include replacement of approximately 6 feet of sewer pipe within the excavation and that connections would be made with stainless steel banded non-shear couplings and install a full-size sewer clean-out riser. On 1/25/2024, Ravinia began the dig and only had to excavate 2 feet, as an inspection manhole clean-out was found. They raised the rings to get lid to grade with 2-1 foot cement risers and sealed risers with hydro/mastic. Backed filled and video inspected the line again from 12/18/2023. NOTE: The scope of the job changed drastically when the inspection manhole was revealed. 4 weeks later, I called Ravinia as I hadn't heard from anyone since the completion of the job and thought that I would receive a reimbursement due to the extensive job in the original quote was not performed. I requested an itemized breakdown of pricing as the remaining balance was another $966.23 for this new job. I wanted to know what I was paying for. They refused to provide me with this information and said that my invoice was now 60 days past due. Bottom line is Ravinia misdiagnosed my job and therefore misquoted the job. In addition, they damaged my B-box while performing the project and later said they repaired it. I requested an inspection from the City and Ravinia's repair did not pass inspection. Due to Ravinia's negligence and incompetency, I brought in another plumbing contractor to properly replace B-box to meet City code requirements. I am highly disappointed with the outcome of project and damage incurred by Ravinia.

We apologize for the experience you had with Ravinia Plumbing, Sewer, Heating & Electric.  We have reviewed your contract and found the following documentation:

You were initially quoted $5,895.68, to repair a portion of the sewer line and install an outside cleanout. However, when our dig crew started excavating, they found a buried manhole 2ft below the ground. The discovery changed the scope of the work, and it resulted in cost savings to you in the amount of $1,979.45, bringing the final cost of the project from $5,895.68 to $3,916.23. By finding the manhole, a cleanout was no longer needed, nor was repairing the sewer line; concrete rings and manhole lid were installed,and rodding of the line was done. When the scope of work changed, the total project's pricing reflected these tasks and reduction in the final project cost. 

Once the customer informed *********************************************, **********************, ********************** & ******************** about possible damage to the top of the **box, Ravinia Plumbing,Sewer, Heating & Electric took immediate action to make the situation right and take ownership.
The revised work Ravinia Plumbing, Sewer, Heating &Electric completed was installed to ******** plumbing code and is functioning as it should since completion of work on 1/25/2024.