Business ProfileforPlumbing Express, Inc.

On November 28, 2022, at 10:30am, the business came out, was contracted and did not locate pipe. The business left around 4:00pm. The business kept my heat and garage door opened all 3 days tracking ***** matter inside of my home from attached garage. The business also came out again on Nov. 29, dug two holes, but did not find any piping. On Nov. 29, after they dug the first hole, they said they used a camera down my mainline and found a plumbers rod in my mainline and that it was the problem as to why they could not locate piping outside. The business came out again on Nov. 30, dug more holes and still did not find piping. The amount of the contract was $4,378 with a $2,000 down payment. The business was to install a clean-out line on November 28. The business did not install a clean-out line and could not find any piping with 3 digs to my front yard. On November 30, the business walked off the job stating they did not want to tear up my property any more, and that I did not have any more money for them to tear up my concrete steps to locate piping. The business dug up my front yard destroying property and walked off the job after 3 days of incompetence. The business did not resolve the problems they created, but stalled and lied to me instead. Said they would repair my yard lamp that they destroyed with their backhoe, said they would give back at least $1,000 of the down payment for me to buy seed for my front yard. The owner told me that SHOULD BE enough. None of what they said occurred. Copy of contract attached along with pictures of before and after. Another company came out charged me $600 on December 3, 2022 and was able to locate sewer pipe from outside. A third company came out on December 6, 2022 with a better price, located my sewer pipe from outside of my home and installed the clean-out line on December 8, in a matter of hours without coming into my home at all. In contact with their insurance company and village to resolve these damages.