BBB Business Review

BBB Accredited Business since 12/01/2013

Mr. Rooter Plumbing - Cook County

Phone: (847) 519-1122Fax: (847) 882-3002View Additional Phone Numbers980 Remington Rd, SchaumburgIL 60173-4516 Send email to Mr. Rooter Plumbing - Cook County

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Mr. Rooter Plumbing of Cook County is a plumber which installs, repairs, and maintains plumbing and sewer equipment for residential and commercial customers. Located in Schaumburg, IL, this company serves Cook County, including Chicago, Hoffman Estates, Arlington Heights, Rolling Meadows, Wheeling, Northbrook, Evanston, Skokie, Niles, Park Ridge, Edison Park, Lincolnwood, Orland Park, Tinley Park, Elk Grove Village, Bartlett, Winnetka, Glenview, Brookfield, La Grange, La Grange Park, Des Plaines, Oak Forest, Orland Park, Chicago Heights, Homewood, Garfield Ridge, Franklin Park, Justice, Chicago Lawn, Inverness, Bellwood, Westchester, and Wheeling. The company has been in business since 1970 and provides service 24 hours a day, seven days a week.

Services provided by this company include the installation, maintenance, and repair of faucets, kitchen sinks, toilets, water softeners, sewer lines, laundry centers, bathroom sinks, bathtubs and showers, water heaters, drain pipes, garbage disposals, backflow prevention, and trenchless sewers. The company also assists with clogged drains, malfunctioning toilets, septic tanks, damaged pipes, floor drains, grease traps, sewers, washer lines, and tree roots damaging pipes. They can perform a video inspection of a drain or a sewer to pinpoint the problem, ensuring that no unnecessary work is performed and that the problem is correctly diagnosed. This company also sells ecologically friendly drain cleaner for use in homes and businesses as well as grease-eating bacteria solutions.

Visit the website for Mr. Rooter Plumbing of Cook County to learn more about the services available from this company, read about sewer and drain repair and service, and contact the company to schedule an appointment.

BBB Accreditation

A BBB Accredited Business since 12/01/2013

BBB has determined that Mr. Rooter Plumbing - Cook County meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Mr. Rooter Plumbing - Cook County's rating include:

  • Length of time business has been operating.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Mr. Rooter Plumbing - Cook County

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
02/23/2015Problems with Product / Service
12/03/2013Problems with Product / Service

Industry Comparison| Chart


Additional Information

BBB file opened: 07/15/2009Business started: 07/15/2009
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Chicago Department of Public Health
333 S. State Street
Chicago, IL60604-3900
(312) 747-9884

Type of Entity


Incorporated: September 2007, IL

Contact Information
Principal: Ms. Michelle Koonce (CFO)Mr. Vinay Rajput (Owner)
Business Category


Alternate Business Names
Mr Rooter Plumbing
Industry Tips
Home Remodeling Contractors

Customer Review Rating plus BBB Rating Summary

Mr. Rooter Plumbing - Cook County has received 4.72 out of 5 stars based on 1 Customer Review and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Mr. Rooter Plumbing - Cook County

980 Remington Rd

Schaumburg, IL 60173-4516

To | From


1 Locations

  • 980 Remington Rd 

    Schaumburg, IL 60173-4516

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Mr. Rooter Plumbing - Cook County is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (877) 766-8305
  • (818) 300-1400

Additional Fax Numbers

  • (847) 276-3333

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Plumbers

Home Remodeling Contractors

What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.