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BBB Business Review

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BBB Accredited Business since

Mergenthaler, Inc.

Phone: (847) 724-2004 Fax: (847) 724-2052 1450 Paddock Drive, Northbrook, IL 60062

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Mergenthaler, Inc, is a plumber which installs, maintains, and repairs plumbing equipment for commercial and residential customers. This company serves the North Shore and northwestern suburbs of Chicago, including Arlington Heights, Buffalo Grove, Evanston, Highland Park, Kenilworth, Lake Bluff, Winnetka, Lincolnwood, Morton Grove, Niles, Northwood, Plainfield, Wheeling, and Wilmette.

This company installs and repairs products by AO Smith, Grohe, Moen, Kohler, American Standard, and Toto. Services which Mergenthaler provides include: drain cleaning and power rodding of bathtubs, bathroom sinks, main sewers, showers, and kitchen sinks; sewer televising; tree root removal; preventative maintenance; installation of sump pumps, ejector pumps or backup pumps; removal of basement seepage; improvement of backyard drainage; converting wells to city water; sewer repairs and replacements; water service repairs; water service upgrades; water main breaks repairs; downspout drainage; and installation of barbeque grill gas lines.

In addition, Mergenthaler also installs, repairs and maintains toilets, kitchen faucets, bathroom faucets, garbage disposals, water heaters, sinks, bathtubs, laundry and utility room faucets, hose faucets, laundry and utility room tubs, shower stalls, and shower doors. For pipe repairs and replacements, this company works with copper, cast iron, PVC, galvanized steel, and gas pipes. Their website includes a section that encourages consumers to learn about plumbing, and they run an email reminder list which assists consumers in remembering to have their pipes and other plumbing components regularly serviced.

Visit the website for Mergenthaler, Inc, to learn more about plumbing, sign up for their email reminder list, and contact the company to schedule a plumbing appointment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mergenthaler, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mergenthaler, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mergenthaler, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 09, 1991 Business started: 01/01/1905 Business started locally: 01/01/1905 Business incorporated 07/09/1991 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity


Business Management
Mr. Michael Cork, President
Contact Information
Principal: Mr. Michael Cork, President
Number of Employees


Business Category

Plumbers Plumbing Drains & Sewer Cleaning Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Alternate Business Names
Mergenthaler Plumbing

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.