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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that M/R Plumbing Mart, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for M/R Plumbing Mart, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||12|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608
Type of Entity
Business ManagementMr. Mark Smith, General Manager Mr. Robert E. Smith, President.
Plumbers Plumbing Drains & Sewer Cleaning Sewer Contractors Kitchen Remodeling Contractors - General Drainage Contractors Pipe Hangers Pipe Inspection Pipe Sealing - Industrial Pipe Thawing Piping Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Alternate Business NamesMr. Plumbing
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
14024 South Cicero Avenue
Crestwood, IL 60445 (708) 385-8607 (708) 752-4981 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (708) 752-4981(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: On Wednesday, January 29th I contacted M/R Plumbing to request a plumber as my water service was frozen. I explained the problem and it was understood what the problem was. A plumber was sent to my residence at 1:30pm. He did not have a water key to turn my service on and off at the buffalo box and he did not have the thaw machine needed. He then had to call another plumber over to bring these items that it was understood would be needed based on the initial call for service. After assessing the problem, the plumber informed me that the thaw box was not going to be strong enough to thaw the water service and a welding machine would be needed. He called his boss to inform him of the situation and request that they get a welder. He hooked the thaw box up anyway, all the while telling me that it would not be strong enough to do the job. The other plumber was in my driveway this whole time. The plumber disconnected the thaw box and left at 3:30pm, telling me that they would return the following morning with the welder to thaw my service. Both plumbers returned at 9am and used the welder to thaw the service and were gone by 10:30am. Prior to leaving, I was presented with a bill of $1,370. The bill simply said, "labor, thaw water service to house, 1 welder, 1 thaw machine" (#XXXXX). The bill was not itemized. I called to request an itemized bill and explanation of charges and my call was not returned. I was able to ascertain that labor is billed at a rate of $140/hr., however I do not know how many hours I was charged for. I strongly feel that I was overcharged for labor.
Desired Settlement: I am requesting an itemized bill and that 2 hours of labor ($140x2)be refunded to me as the second plumber that arrived to my house on Wednesday, January 29th brought equipment that should have been brought by the first plumber.
Business Response: Initial Business Response /* (1000, 9, 2014/03/05) */ Final Consumer Response /* (2000, 11, 2014/03/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) MR Plumbing refunded the amount I was seeking in full. I am satisfied with their response and thank the BBB for their assistance in this matter.
Customer Reviews Summary