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BBB Business Review

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BBB Accredited Business since

Kendall Plumbing & Heating

Phone: (630) 553-7077 Fax: (630) 553-7016 P.O. Box 269, Yorkville, IL 60560

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We are a plumbing, heating, and air-conditioning company.  We install manufacturer's products and make repairs for residential and light commercial work.  We are not a retail company.  We sell replacement filters and small parts over the counter but do not sell any electronic parts or equipment, piping, etc. over the counter to customers.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kendall Plumbing & Heating meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Kendall Plumbing & Heating
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 20, 1999 Business started: 01/01/1958 in IL Business started locally: 01/01/1958 Business incorporated 11/14/1985 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity


Business Management
Mr. Raymond Brucki, Owner Heidi M. Brucki, Office Manager
Contact Information
Customer Contact: Heidi M. Brucki, Office Manager
Principal: Mr. Raymond Brucki, Owner
Business Category

Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Dehumidifying Equipment Water Heaters - Dealers Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Boilers - New & Used Humidifying Apparatus Refrigeration Equipment - Commercial - Sales & Service Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Kendall Plumbing & Heating sells the following brand(s): A.O. Smith, American Standard, Aprilaire, Bradford White, Buderus, Delta , Elkay, Goodman, Kohler, Mansfield, Moen, Prier, Trane, Trion, Weil McLain, Woodford

Kendall Plumbing & Heating offers the following product(s): air conditioners, bathtub/shower units, boilers, dehumidifiers, electronic air cleaners, evaporator pad, faucets, furnaces, hand-held faucets, humidifiers, outdoor sillcocks, replacement air filters, sinks, toilets, water heaters

Method(s) of Payment
Refund and Exchange Policy
Refunds and Exchanges are upon an individual basis.  We will refund or replace if product is under warranty.  We can refund certain products not needed depending on if a licensed technician from our company installed it.  We DO NOT refund any electrical parts because once purchased and out of box, because the manufacturer will no longer take them back.  Certain returns may require a re-stocking fee?
Alternate Business Names
Kendall Plumbing & Heating Co., Inc. Kendall Plumbing and Heating, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.