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BBB Business Review

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BBB Accredited Business since

Jay's Plumbing

Phone: (630) 434-9200 1509 Ogden Ave, Downers Grove, IL 60515

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Jay’s Plumbing is a plumbing contractor that provides service for residential and commercial customers. Started in 2004, this Downers Grove business works with construction contractors and individual households and their services include emergency plumbing repair with 24/7 service, code violation correction, sump pump repair and installation, ejector pump repair and installation, battery backup installation, drain cleaning, power rodding and jetting, drain and sewer cleaning, fixture installation and repair, bathroom and kitchen remodeling, new construction, RPZ testing, repair, and rebuilds, and they also provide water heater installation and service. They offer a wide array of plumbing products ranging from fixtures to pumps and offer most plumbing supply brands.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jay's Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Jay's Plumbing include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jay's Plumbing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 07, 2008 Business started: 01/01/2004 Business started locally: 01/01/2004 Business incorporated 05/04/1999 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity


Business Management
Mr. Jay Defrates, President
Contact Information
Principal: Mr. Jay Defrates, President
Number of Employees


Business Category

Plumbing - Contractor Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Sewer Inspection Water Heaters - Repairing Pipe & Valve Fitters Pipe & Valve Fitters - Gas Water Heater - Tankless Sewer Pipe Backflow Testing Backflow Prevention Devices & Services Air Conditioning Contractors & Systems Sump Pump Contractors Plumbers Plumbers - Commercial Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Service Area
This company serves the entire Chicagoland area and the area around Downers Grove including Lisle, Oak Brook, Hinsdale, Westmont, Lombard, Elmhurst, Westchester, La Grange, Darien, Burr Ridge, Woodridge, Glen Ellyn, Wheaton, Naperville, Berwyn, Cicero, Oak Park, Franklin Park, Rosemont, O’Hare, Itasca, Bloomingdale, Carol Stream, Winfield, Warrenville, and West Chicago.
Alternate Business Names
Jay's Plumbing, Heating and Cooling, Inc. Suburban Backflow, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.