BBB Accredited Business since

J&S Plumbing, Inc.

Phone: (847) 882-3037 Fax: (847) 690-0391 View Additional Phone Numbers 370 Bond St, Elk Grove Village, IL 60007 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that J&S Plumbing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for J&S Plumbing, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on J&S Plumbing, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: May 15, 1995 Business started: 08/01/1990 Business started locally: 08/01/1990 Business incorporated 09/27/1994 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity


Business Management
Mr. Scott Thompson, Internet Identity Agent Mr. Sean McGrath, President Mr. Jon Romano, Vice President
Contact Information
Principal: Mr. Scott Thompson, Internet Identity Agent
Business Category

Plumbers Sewer Contractors Sewer Inspection Water Heaters - Repairing Bathroom Remodeling Water Leak Detection Water Heaters - Dealers Water Heater - Tankless Sewer Pipe Water & Sewer Line Protection Drainage Contractors Sump Pump Contractors Pipe Inspection Pipe Line Contractors Pipe Thawing Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Service Area
Greater Chicago Area

Customer Review Rating plus BBB Rating Summary

J&S Plumbing, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 370 Bond St

    Elk Grove Village, IL 60007 (847) 882-3037 (847) 690-0384 (847) 670-8198 (847) 758-6237 (630) 300-2401


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/31/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We contacted this company to clear a clogged floor drain in the basement. The first time they came out and cleared the drain and stated it isnt warrantied due to a lack of a clean out. I asked them to quote on the clean out install and they did not and left. It flooded again one week later so we had them clean it out again. They claimed again it was due to a lack of a clean out and quoted over 2,000.00 for a clean out install. I then contacted the city of Geneva who stated that a clean out is not needed and that this was a deliberate attempt to scam us for additional work. The city gave us a referral to someone else who came out and cleared out a bucket of roots and also found our clean out...This other company also confirmed this was a scam many plumbing companies use to get additional work. After this I called J and S to discuss this and that we are not satisfied with their business practices and they said they will review it and call back. They did not call back.

Desired Settlement: Refund the entire $650.00 plus the $250.00 we spent with the other company to perform the work they should have completed the first time.

Business Response: Initial Business Response /* (4000, 11, 2015/03/31) */ Complaint - **** ****** / Case # XXXXXXXX 1 message ***** ******** <***> Mon, Mar 30, 2015 at 5:33 PM Reply-To: *** To: *******, **** ******* <*********> Hello ****, Please be aware that the owner of J&S Plumbing, **** *******, had a conversation with Mr. ****** with regard to his complaint dated February 25, 2015. A refund has been issued and Mr. ****** indicated that he will be contacting the BBB to remove his complaint as he is very satisfied with the resolution. Please contact us if you are in need of any further information regarding this case. Best Regards, ***** ******** INTERNET IDENTITY AGENT J&S Plumbing, Inc. 370 Bond Street Elk Grove Village, IL XXXXX M (XXX) XXX-XXXX

5/8/2014 Problems with Product/Service