BBB Business Review

BBB Accredited Business since 12/01/2002

J & S Plumbing, Inc.

Phone: (847) 882-3037Fax: (847) 690-0391View Additional Phone Numbers370 Bond St, Elk Grove VillageIL 60007-1223 Send email to J & S Plumbing, Inc.View Additional Web Addresses



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BBB Accreditation

A BBB Accredited Business since 12/01/2002

BBB has determined that J & S Plumbing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised J & S Plumbing, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on J & S Plumbing, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
03/31/2015Problems with Product / Service | Read Complaint Details
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Complaint
We contacted this company to clear a clogged floor drain in the basement. The first time they came out and cleared the drain and stated it isnt warrantied due to a lack of a clean out. I asked them to quote on the clean out install and they did not and left. It flooded again one week later so we had them clean it out again. They claimed again it was due to a lack of a clean out and quoted over 2,000.00 for a clean out install.

I then contacted the city of Geneva who stated that a clean out is not needed and that this was a deliberate attempt to scam us for additional work. The city gave us a referral to someone else who came out and cleared out a bucket of roots and also found our clean out...This other company also confirmed this was a scam many plumbing companies use to get additional work.

After this I called J and S to discuss this and that we are not satisfied with their business practices and they said they will review it and call back. They did not call back.

Desired Settlement
Refund the entire $650.00 plus the $250.00 we spent with the other company to perform the work they should have completed the first time.

Business Response
Complaint - **** ****** / Case # XXXXXXXX
1 message
***** ******** <***@enzymes-inc.com>Mon, Mar 30, 2015 at 5:33 PM
Reply-To: ***@enzymes-inc.com
To: *******@chicago.bbb.org, **** ******* <*********@jsplumb.com>

Hello ****,



Please be aware that the owner of J&S Plumbing, **** *******, had a conversation with Mr. ****** with regard to his complaint dated February 25, 2015.

A refund has been issued and Mr. ****** indicated that he will be contacting the BBB to remove his complaint as he is very satisfied with the resolution.



Please contact us if you are in need of any further information regarding this case.



Best Regards,



***** ******** INTERNET IDENTITY AGENT J&S Plumbing, Inc.

370 Bond Street Elk Grove Village, IL XXXXX M (XXX) XXX-XXXX

05/08/2014Advertising / Sales Issues

Industry Comparison| Chart

Plumbers, Water & Sewer Line Protection, Sewer Pipe, Water Heater - Tankless, Water Heaters - Dealers, Water Leak Detection, Bathroom Remodeling, Water Heaters - Repairing, Sewer Inspection, Sewer Contractors, Pipe Thawing, Pipe Line Contractors, Pipe Inspection, Sump Pump Contractors, Drainage Contractors

Additional Information

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BBB file opened: 05/15/1995Business started: 08/01/1990
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue
Chicago, IL 60603-6191
(312) 814-2608
http://www.idph.state.il.us

BBB records show a license number of 055-009674 for this company, issued by Illinois Department of Public Health. Their web address is http://www.idph.state.il.us. The expiration date of this license is 09/30/2015.

Type: unknown

Type of Entity

Corporation

Incorporated: September 1994, IL

Contact Information
Principal: Mr. Scott Thompson (Internet Identity Agent)Ms. Jane Chille (Book Keeper)Mr. Sean McGrath (President)Mr. Jon Romano (Vice President)
Business Category

Plumbers, Water & Sewer Line Protection, Sewer Pipe, Water Heater - Tankless, Water Heaters - Dealers, Water Leak Detection, Bathroom Remodeling, Water Heaters - Repairing, Sewer Inspection, Sewer Contractors, Pipe Thawing, Pipe Line Contractors, Pipe Inspection, Sump Pump Contractors, Drainage Contractors

Products & Services

This business offers: Commercial Plumbing including Construction, Build-outs, Remodeling; Residential Plumbing including Drain Cleaning & Drain Repair, Sewer Repair & Sewer Replacement, Water Heater Repair, Sump Pump & Ejector Pump Reparil / Emergency, Back-up Pumps Repair, Re-piping: Cast Iron, Copper, Galvanized, Lead & PVC, Burst Pipes Repair, Toilet Blockages Repair, Natural Gas Line Repair and Installation, Outdoor Faucets, Appliance and Fixture Installation, Bathroom Remodeling.

Hours of Operation
Mon: 12:00 AM to 12:00 AMTue: 12:00 AM to 12:00 AMWed: 12:00 AM to 12:00 AMThu: 12:00 AM to 12:00 AMFri: 12:00 AM to 12:00 AMSat: 12:00 AM to 12:00 AMSun: 12:00 AM to 12:00 AM
Service Area

Greater Chicago Area

Industry Tips
Contracts
Home Remodeling Contractors

Customer Review Rating plus BBB Rating Summary

J & S Plumbing, Inc. has received 4.40 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for J & S Plumbing, Inc.

370 Bond St

Elk Grove Village, IL 60007-1223

To | From

LocationsX

1 Locations

  • 370 Bond St 

    Elk Grove Village, IL 60007-1223(847) 882-3037
    (847) 690-0384
    (847) 670-8198
    (847) 758-6237
    (630) 300-2401
    Fax: (847) 690-0391
    Fax: (847) 690-0391
    Fax: (847) 690-0391
    Fax: (847) 690-0391
    Fax: (847) 690-0391

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*J & S Plumbing, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (847) 690-0384
  • (847) 670-8198
  • (847) 758-6237
  • (630) 300-2401
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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Plumbers

Contracts
Home Remodeling Contractors
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.