Business ProfileforCapps Plumbing & Sewer Inc

May 2022 Capps looked at a toilet that had been running for months. I tried fixing it, put new guts in the tank and it still ran. After looking at it, they couldn't figure it out and told me I had to buy a new one. The bill was $729!The toilet rocked every time I sat on it and the tank leaned against wall ruining the paint. It rocked so much that I thought i was going to fall. After a couple of months, I called in Aug 2022. They adjusted it by shoving shims under it. Fast forward to end of September/early October 2023, the toilet was running again. Called Capps. The guy said, if it's what I think it is, then it'll be about $300 to fix. I said I can buy a new toilet for less than that! And the guts for a toilet are $40! He said I'm actually saving you money because if you buy a new toilet I'll charge you $300 to install it. I said no thank you. I wasn't paying them that kind of money! I found a plumber in ***********. He changed the guts, problem solved. June 2023 I noticed water damage to my kitchen ceiling. I honestly thought it was water getting behind my old siding due to the proximity of the outside wall and where the damage was. Never thought a toilet installed by professionals was the problem. Long story short February 2024 realized the toilet leaked every time it was flushed! My friend and I took the toilet off and discovered that the new wax ring was put on top of the old one! Plumbing 101 - remove the old ring and clean the ****** before putting a new ring on! Capps denied any responsibility, saying there is no way to prove it was a bad install. They gave me $200 to make me happy and keep my business! Here's the kicker, I used them for the past 8 years because my family knew their family. They said $200 covers their obligation. Fine, but you aren't keeping my business. I will no longer refer them. It's obvious it was a bad install. I hired a contractor to clean mold, cut out bad drywall, patch, tape, mud and paint. I learned an expensive *******  

As discussed in great length, there were multiple factors involved in this matter that went against our warranty policy. The issue was reported beyond the 1-year warranty period for labor and material. Also, the toilet was manipulated by another party (prior to contacting us) which prevented us from determining if there was an actual defect in either labor or material. It was because of our longstanding relationship that we chose to provide you with a refund to help with some of the financial burden you experienced. We feel we went beyond our duties in providing any refund at all, and we're sorry to hear you remain dissatisfied with our services. Please call us at ************ to speak directly with our management team.