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A BBB Accredited Business since
BBB has determined that Black Diamond Plumbing & Mechanical, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
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This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608
Type of Entity
Business ManagementMr. Dave Growney, Vice President Mr. Rick Sperando, Owner/President
Plumbers Plumbing Drains & Sewer Cleaning Cable TV, Internet & Telephone Installation Service Water Heaters - Repairing Heating & Air Conditioning Circuit Breakers Dehumidifying Equipment Lighting Equipment - Emergency Thermostats Air Conditioning Repair Humidifying Apparatus Backflow Testing Contractors-Water & Sewer Electricians – Residential Sump Pump Contractors Carbon Monoxide Detecting Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Alternate Business NamesBlack Diamond Plumbing & Electric
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
748 Tek Dr
Crystal Lake, IL 60014 Directions
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BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|6/11/2016||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Tried to resolve 4 times, they keep saying they willperform and nothing happens
Desired Settlement: do what the promised
Business Response: Initial Business Response /* (1000, 5, 2014/07/28) */ On November 2, 2013, Mr. ***** elected to enroll in our HVAC maintenance agreement. At that time he paid $199 and that covered his furnace cleaning, his a/c cleaning and the cleaning of his humidifier and changing of the filter. This is clearly spelled out on the front of the agreement. We performed the a/c cleaning on 7/11/14 per the agreement. Nothing was said to us at the time of the service about a replacement filter. Once Mr. ***** returned home from work he called the office and inquired. The office staff located the copy of the agreement and informed Mr. ***** that the filter was not included. Mr. ***** then proceeded to insist that he speak to the supervisor of that division. There were a couple attempts made by the supervisor to contact Mr. ***** that went unsuccessful. Then we received the BBB complaint. We have since given Mr. ***** and $69 filter at no charge. Mr. ***** is satisfied with the resolution. Initial Consumer Rebuttal /* (3000, 7, 2014/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did provide the filter, but their answer is an outright lie on what was included in the service I purchased and their actions to resolve. A shame because till now I have always thought they provide good service. Final Business Response /* (4000, 9, 2014/08/07) */ We are confused as to Mr. *****'s continued displeasure with our company. As you can see from the attached, it is clearly marked (in highlight) what is included with the furnace cleaning that his wife signed. We even went above and beyond to deliver a $70 filter for free to Mr. ***** to hopefully satisfy him and retain his business. It is unfortunate that he feels this way as we value his business, but we are at a loss as to what we did wrong.
Read Complaint Details
Complaint: 6/26/14 in the afternoon Black Diamond serviceman came out because air conditioner was icing up. He didn't check much, added Freon (2 lbs). I said air didn't seem cool from vents, he put his hand there (no thermometer) and said he thought it was cool enough. After he left, I was correct, it wasn't working, the house got warmer (on a cool day). 1 1/2 hours after he left, compressor blew out, tripping breaker and a few other breakers. Black Diamond's initial offer was to send an electrician out that I would pay to fix the house. After speaking to an electrician of my own, he said no, it was just the a/c and to reset the breakers. I reset all breakers except the air conditioner eventually, the house is fine and everything works fine. I told Black Diamond this, and a different a/c service guy from Black Diamond came out, checked voltage at various parts of the panel and said the panel had nothing to do with the problem, all voltage tested fine at the panel, and that the problem was inside the air conditioner. He looked at it, and wrote re. the compressor: "FOUND COMPRESSOR BLOWN OUT WHERE WIRE TERMINALS PLUG INTO IT. WINDINGS OF COMPRESSOR ARE SHORTED TO SHELL ON ONE LEG, AND FREON OIL IS VISABLE UNDER COMPRESSOR ELECTRICAL COVER. IT HAS BEN MY EXPERIANCE THAT THIS HAPPENDS STRICTLY DUE TO AN ELECTRICAL WINDING ISSUE INSIDE THE COMPRESSOR" He did mention the a wire for my well, but indicated it was not related at all to this problem. Both my electrician and one his service guy spoke to confirmed that a breaker could cause an extra breaker to trip, this does not mean anything is wrong with the house or panel.They did not charge for this visit. Both young gentlemen who came to the house were very nice and polite.Other HVAC professionals (including one who looked at the unit) told me this could have happened from overcharging an old unit. Or, the unit may have had a problem that he didn't notice before charging it. Ron at Black Diamond claims they had nothing to do with it, even though it happened immediately after servicing (less than 2 hours). Tries to claim the pressure from the coolant has nothing to do with electrical. Even his own repairman explained to me that they were related. Contrary to other HVAC technicians, he claims there is no need to check the temperature coming from the vents to see if it was working, only his gauges matter, not if the air coming from the vents is cold. Ron then tried to blame it on some other wire in my breaker box (which is for the well) that my electrician and his own technician told me is not relevant. btw, I actually didn't give permission for them to take a photo of my breaker box. The air conditioner is destroyed now, it was old, I did not request any compensation for that. However, since they did not thoroughly check out the unit before charging it, and did not test the temperature at any registers before departing (and it wasn't working) I only asked for a refund of my service charge. I repeatedly asked Ron to answer if he was going to refund this charge, and he consistently refused to answer, talking about how many years he had done this, and how he was right and everyone else was wrong, and offered nothing at all from the company. I repeatedly asked him to work with me to resolve this. Ron eventually said "How is this our problem?" and refused to work with me at all. I repeatedly said I was trying to work with him, but he refused. ------------------------------------------------- 6/30/14 info from consumer: I will have more information shortly - a different contractor is installing a new air conditioning unit, and will hopefully confirm that there is no fault in the electric in my house as Black Diamond's Ron tried to claim. I should have this within a day or two hopefully.
Desired Settlement: I only want a refund of the service charges, even though I now must replace the entire unit.
Business Response: Initial Business Response /* (1000, 5, 2014/07/03) */ Contact Name and Title: ***** *******, Manager Contact Phone: XXX-XXX-XXXX Contact Email: ****@bdplmg.com Ms. ********* was contacted by our office on 7/2/14. Everything has been worked out and a credit for the service charge is in process.
Customer Reviews Summary