6/26/14 in the afternoon Black Diamond serviceman came out because air conditioner was icing up. He didn't check much, added Freon (2 lbs). I said air didn't seem cool from vents, he put his hand there (no thermometer) and said he thought it was cool enough.
After he left, I was correct, it wasn't working, the house got warmer (on a cool day). 1 1/2 hours after he left, compressor blew out, tripping breaker and a few other breakers.
Black Diamond's initial offer was to send an electrician out that I would pay to fix the house. After speaking to an electrician of my own, he said no, it was just the a/c and to reset the breakers. I reset all breakers except the air conditioner eventually, the house is fine and everything works fine. I told Black Diamond this, and a different a/c service guy from Black Diamond came out, checked voltage at various parts of the panel and said the panel had nothing to do with the problem, all voltage tested fine at the panel, and that the problem was inside the air conditioner. He looked at it, and wrote re. the compressor:
"FOUND COMPRESSOR BLOWN OUT WHERE WIRE TERMINALS PLUG INTO IT. WINDINGS OF COMPRESSOR ARE SHORTED TO SHELL ON ONE LEG, AND FREON OIL IS VISABLE UNDER COMPRESSOR ELECTRICAL COVER. IT HAS BEN MY EXPERIANCE THAT THIS HAPPENDS STRICTLY DUE TO AN ELECTRICAL WINDING ISSUE INSIDE THE COMPRESSOR"
He did mention the a wire for my well, but indicated it was not related at all to this problem.
Both my electrician and one his service guy spoke to confirmed that a breaker could cause an extra breaker to trip, this does not mean anything is wrong with the house or panel.They did not charge for this visit. Both young gentlemen who came to the house were very nice and polite.Other HVAC professionals (including one who looked at the unit) told me this could have happened from overcharging an old unit. Or, the unit may have had a problem that he didn't notice before charging it.
Ron at Black Diamond claims they had nothing to do with it, even though it happened immediately after servicing (less than 2 hours). Tries to claim the pressure from the coolant has nothing to do with electrical. Even his own repairman explained to me that they were related. Contrary to other HVAC technicians, he claims there is no need to check the temperature coming from the vents to see if it was working, only his gauges matter, not if the air coming from the vents is cold. Ron then tried to blame it on some other wire in my breaker box (which is for the well) that my electrician and his own technician told me is not relevant. btw, I actually didn't give permission for them to take a photo of my breaker box.
The air conditioner is destroyed now, it was old, I did not request any compensation for that. However, since they did not thoroughly check out the unit before charging it, and did not test the temperature at any registers before departing (and it wasn't working) I only asked for a refund of my service charge.
I repeatedly asked Ron to answer if he was going to refund this charge, and he consistently refused to answer, talking about how many years he had done this, and how he was right and everyone else was wrong, and offered nothing at all from the company. I repeatedly asked him to work with me to resolve this. Ron eventually said "How is this our problem?" and refused to work with me at all. I repeatedly said I was trying to work with him, but he refused.
6/30/14 info from consumer:
I will have more information shortly - a different contractor is installing a new air conditioning unit, and will hopefully confirm that there is no fault in the electric in my house as Black Diamond's Ron tried to claim. I should have this within a day or two hopefully.
I only want a refund of the service charges, even though I now must replace the entire unit.
Contact Name and Title: ***** *******, Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ****@bdplmg.com
Ms. ********* was contacted by our office on 7/2/14. Everything has been worked out and a credit for the service charge is in process.