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Business ProfileforABC Plumbing Sewer Heating Cooling Electric
Additional business information
On September 8, 2021 and September 21, 2021, the Better Business Bureau serving Chicago and Northern Illinois contacted ABC Plumbing Heating Cooling Electric regarding an offer advertised on Facebook.
The offer states “BUY 1 GET 1 FREE BUY AN AC, GET YOUR FURNACE FREE!”. ABC Plumbing Heating Cooling Electric is in the HVAC industry which is understood to negotiates prices. The company does not dispute this point.
Section 14 of the BBB Code of Advertising states:
14.3 In a negotiated sale, no “free” offer of a product or service should be made where it would likely mislead consumers, such as where:
14.3.1 The product or service to be purchased usually is sold at a price arrived through bargaining, rather than at a regular fixed price; or
14.3.2 There may be a regular price but other material factors such as quantity, quality or size are arrived at through bargaining.
On September 22, 2021, the business provided a response to the Better Business Bureau and will continue to offer their Buy 1 Get 1 Free promotion. Therefore, ABC Plumbing Heating Cooling Electric is currently not meeting the BBB Code of Advertising.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 3/17/2023, BBB contacted ABC Plumbing Heating Cooling Electric regarding an offer advertised on their website.
The business advertised the following offer:
“BOGO - FREE FURNACE WHEN YOU BUY AN A/C”
"BUY AN AC, GET YOUR FURNCE FREE!"
ABC Plumbing Heating Cooling Electric is in the HVAC industry which is understood to negotiate prices. The company does not dispute this point. The BBB requested for the business to cease this claim in light of Section 14.3 as they negotiate prices.
Section 14 of the BBB Code of Advertising states:
14.3 In a negotiated sale, no “free” offer of a product or service should be made where it would likely mislead consumers, such as where:
14.3.1 The product or service to be purchased usually is sold at a price arrived through bargaining, rather than at a regular fixed price; or
14.3.2 There may be a regular price but other material factors such as quantity, quality or size are arrived at through bargaining.
On 3//17/2023, the business provided a response to the Better Business Bureau and will continue to offer their Buy 1 Get 1 Free promotion. Therefore, ABC Plumbing Heating Cooling Electric is currently not meeting the BBB Code of Advertising.
At-a-glance
Overview
ABC Plumbing Heating Cooling Electric provides residential plumbing, heating, cooling and electrical repair and replacement service.
Products & Services
Business Details
- Location of This Business
- 220 W Campus Dr STE 200, Arlington Heights, IL 60004-1499
- BBB File Opened:
- 7/7/1988
- Years in Business:
- 70
- Business Started:
- 6/15/1953
- Business Started Locally:
- 6/15/1953
- Business Incorporated:
- 12/23/1968
- Type of Entity:
- Corporation
- Number of Employees:
- 400
- Alternate Business Name
- ABC Plumbing, Heating, Cooling & Electric
- ABC Plumbing Heating Cooling Electric
- A.B.C. Plumbing, Heating, Cooling & Electric, Inc.
- Business Management
- Mr. Matthew Schroll, Owner
- Mr. Gordon Schroll, President
- Contact Information
Principal
- Mr. Matthew Schroll, Owner
Customer Contact
- Delaney Atkinson, Customer Operations Manager
- Additional Contact Information
Fax Numbers
- (847) 419-1010Primary Fax
Phone Numbers
- (888) 903-4070Other Phone
- (877) 693-4077Other Phone
- (847) 419-1010
Customer Complaints
143 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
121 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Gail W
04/01/2024
ABC Plumbing Sewer Heating Cooling Electric Response
04/02/2024
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