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          ABC Plumbing Sewer Heating Cooling Electric has 1 locations, listed below.

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            Business ProfileforABC Plumbing Sewer Heating Cooling Electric

            Plumber

            Additional business information

            Advertising Review:

            On March 22, 2021, the Better Business Bureau serving Chicago and Northern Illinois contacted ABC Plumbing Heating Cooling Electric regarding an offer advertised on their website as well as other local media.
             

            The offer states BUY 1 GET 1 FREE BUY AN AC, GET YOUR FURNACE FREE!. ABC Plumbing Heating Cooling Electric is in the HVAC industry which is understood to negotiates prices. The company does not dispute this point. 

              

            Section 14 of the BBB Code of Advertising states:
             

             14.3 In a negotiated sale, no “free” offer of a product or service should be made where it would likely mislead consumers, such as where: 
                           14.3.1 The product or service to be purchased usually is sold at a price arrived through bargaining, rather than at a regular fixed price; or 
                           14.3.2 There may be a regular price but other material factors such as quantity, quality or size are arrived at through bargaining.
             

            On March 23, 2021, the business provided a response to the Better Business Bureau and will continue to offer their Buy 1 Get 1 Free promotion. Therefore, ABC Plumbing Heating Cooling Electric is currently not meeting the BBB Code of Advertising.

             

            Advertising Review:

            On September 8, 2021 and September 21, 2021, the Better Business Bureau serving Chicago and Northern Illinois contacted ABC Plumbing Heating Cooling Electric regarding an offer advertised on Facebook.


            The offer states 
            BUY 1 GET 1 FREE BUY AN AC, GET YOUR FURNACE FREE!. ABC Plumbing Heating Cooling Electric is in the HVAC industry which is understood to negotiates prices. The company does not dispute this point.

            Section 14 of the BBB Code of Advertising states:

            14.3 In a negotiated sale, no “free” offer of a product or service should be made where it would likely mislead consumers, such as where:
                           14.3.1 The product or service to be purchased usually is sold at a price arrived through bargaining, rather than at a regular fixed price; or
                           14.3.2 There may be a regular price but other material factors such as quantity, quality or size are arrived at through bargaining.

            On September 22, 2021, the business provided a response to the Better Business Bureau and will continue to offer their Buy 1 Get 1 Free promotion. Therefore, ABC Plumbing Heating Cooling Electric is currently not meeting the BBB Code of Advertising.

            See all additional business information

            At-a-glance

            Customer Reviews

            1.26/5stars

            Average of 119 Customer Reviews

            Customer Complaints

            143 complaints closed in last 3 years

            39 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            ABC Plumbing Heating Cooling Electric provides residential plumbing, heating, cooling and electrical repair and replacement service.

            Products & Services

            All HVAC, Electric and Plumbing products.

            Business Details

            BBB File Opened:
            7/7/1988
            Years in Business:
            70
            Business Started:
            6/15/1953
            Business Started Locally:
            6/15/1953
            Business Incorporated:
            12/23/1968
            Type of Entity:
            Corporation
            Number of Employees:
            400
            Alternate Business Name
            • ABC Plumbing, Heating, Cooling & Electric
            • ABC Plumbing Heating Cooling Electric
            • A.B.C. Plumbing, Heating, Cooling & Electric, Inc.
            Business Management
            • Mr. Matthew Schroll, Owner
            • Mr. Gordon Schroll, President
            Contact Information

            Principal

            • Mr. Matthew Schroll, Owner

            Customer Contact

            • Delaney Atkinson, Customer Operations Manager
            Additional Contact Information

            Fax Numbers

            • (847) 419-1010
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            143 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/21/2024

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            CONSUMER FRAUD AND ELDER ABUSE. On November 7, 2023, *** Plumbing through technician ********************* came to my home to perform the following limited services: 1) replace kitchen garbage disposal, 2) replace bathroom faucet, and 3) repair leaking humidifier. ***** worked in my home for approx. 2-3 hours. At the conclusion ***** told me I needed substantial more work done at my home, which I declined. He handed me an Ipad to sign, which I believed was setting forth the alleged future work he claimed I needed to have done and which I did not authorize. Instead, *** charged me $9,718 for the extremely limited "work" done in a couple hours. *** has refused to provide to me an itemized invoice, claiming that they use "flat fee" pricing. Worse yet, *** opened a line of credit with ***** Fargo in my name without my knowledge or consent in the amount of $9,718. I have called *** for months in an attempt to resolve this dispute and their alleged manager and owner, *******************************, has refused to call me back. I am elderly and disabled and was defrauded by ***. Per their numerous negative YELP (964 and counting) and BBB (126 and counting) reviews, this appears to be their modus operandi. I have had a reputable plumber inspect ***'s deficient work (humidifier still leaked after ***'s "repair") who quoted the job at the most $1,500, i.e. *** charged me 7x more than the high end of what was actually done.
            Read More

            Customer Reviews

            119 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Avery B

            02/23/2024

            Con Artists. We got absolutely reamed by **** Charged my wife $4200 to replace a small section of drainage plumbing while I was out of town. Probably 10x what it should have costed. Dangerous to even consider calling these guys because they techs will sweet talk you into forking over a fortune.

            ABC Plumbing Sewer Heating Cooling Electric Response

            03/04/2024

            Dear *****,

            Thank you for sharing your feedback. We will always strive to provide 5 star customer service to all of our customers. It is important to know that our pricing is flat rate therefore it is presented to the customer before any work is done. This provides the customer with the ability to agree to the work and move forward or decline the work altogether. One the work is completed it does come with industry leading warranties and guarantees and we stand behind that commitment of service. If you have any questions regarding the work that was performed at your home, please reach out to the ****************************** directly by calling the office or email at **************************** Thank you and have a great day.

            Local BBB

            BBB of Chicago & Northern Illinois

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