BBB Business Review

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This business is not BBB accredited.

Aaron's Plumbing & Heating

Phone: (708) 481-9714 Fax: (773) 239-4210 9300 S Ashland Ave, Chicago, IL 60620

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Aaron's Plumbing & Heating include:

  • 14 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 14

Additional Complaint Information

A recent review of BBB complaints has delineated a pattern of consumer allegations against Aaron's Plumbing & Heating.

In their complaints, consumers allege that:

Issues that were repaired by Aaron's Plumbing & Heating, resurfaced between 1-30 days after being serviced.

They further claimed that after multiple calls and voicemails to the business, they did not receive any communication from the business.

On April 11, 2016, Aaron's Plumbing & Heating provided the following plan of action currently in place:

Concerning issues that were repaired, but resurfaced soon after, Aaron's Plumbing & Heating claims that they make sure all jobs are completed and if problems arise, they return to make the necessary repairs.

As for the issue of not having multiple calls and voicemails returned by the business, Aaron's Plumbing & Heating claims to have a person available in their office on weekdays from 8 am to 4 pm. The business also claims that while multiple consumers contact the plumbers directly, they should contact their office directly at (708) 481-9714, as they will be able to help consumers appropriately.

Per a July 26, 2016 review of newly closed complaints, the BBB found that although Aaron's Plumbing & Heating provided procedures detailing how they intended to address consumer concerns, the pattern of consumer allegations has continued. At this time the BBB has found that Aaron's Plumbing & Heating failed to alleviate the pattern of complaints and will continue to monitor complaints against the business.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Aaron's Plumbing & Heating
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: October 12, 2001 Business started: 02/01/1986 Business started locally: 02/01/1986 Business incorporated 04/15/2004 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity


Business Management
Mr. Samuel Pugh, President
Contact Information
Customer Contact: Mr. Samuel Pugh, President
Business Category

Plumbers Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Heating Equipment Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Alternate Business Names
Aaron's Air Conditioning, Heating and Refrigeration Incorporated

Customer Review Rating plus BBB Rating Summary

Aaron's Plumbing & Heating has received 1 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.