This business is not BBB accredited.
Phone: (708) 481-9714 Fax: (773) 239-4210 9300 S Ashland Ave, Chicago, IL 60620
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Aaron's Plumbing & Heating include:
- 14 complaint(s) filed against business
- Failure to respond to 1 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||14|
Additional Complaint Information
A recent review of BBB complaints has delineated a pattern of consumer allegations against Aaron's Plumbing & Heating.
In their complaints, consumers allege that:
Issues that were repaired by Aaron's Plumbing & Heating, resurfaced between 1-30 days after being serviced.
They further claimed that after multiple calls and voicemails to the business, they did not receive any communication from the business.
On April 11, 2016, Aaron's Plumbing & Heating provided the following plan of action currently in place:
Concerning issues that were repaired, but resurfaced soon after, Aaron's Plumbing & Heating claims that they make sure all jobs are completed and if problems arise, they return to make the necessary repairs.
As for the issue of not having multiple calls and voicemails returned by the business, Aaron's Plumbing & Heating claims to have a person available in their office on weekdays from 8 am to 4 pm. The business also claims that while multiple consumers contact the plumbers directly, they should contact their office directly at (708) 481-9714, as they will be able to help consumers appropriately.
Per a July 26, 2016 review of newly closed complaints, the BBB found that although Aaron's Plumbing & Heating provided procedures detailing how they intended to address consumer concerns, the pattern of consumer allegations has continued. At this time the BBB has found that Aaron's Plumbing & Heating failed to alleviate the pattern of complaints and will continue to monitor complaints against the business.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608
Type of Entity
Business ManagementMr. Samuel Pugh, President
Plumbers Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Heating Equipment Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Alternate Business NamesAaron's Air Conditioning, Heating and Refrigeration Incorporated
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview