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BBB Accredited Business since

KeyTone Piano Service

Phone: (847) 454-9405 Fax: (847) 590-5014 105 S George St, Mt Prospect, IL 60056

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KeyTone Piano is a piano tuning and repair service which repairs all types of pianos, including uprights and baby grand pianos. Located in Mount Prospect, IL, this company serves the northwestern suburbs, including Des Plaines, Prospect Heights, Schaumburg, Rolling Meadows, Buffalo Grove, Arlington Heights, Elk Grove Village, Barrington, Inverness, Deerfield, Wheeling, Park Ridge, Morton Grove, Niles, and Rosemont. The company has been in business since 2005.

This company repairs and maintains pianos, both new and old, to ensure that they are properly tuned and will play correctly and at the appropriate sound. Services include piano tuning, piano repair, tone regulation, action regulation, case touch-up and repair, interior cleaning, key top repair and replacement, complete reconditioning, and evaluations and appraisals. The company also sets up, sells, and installs piano benches, lighting, metronomes, humidity control systems, music storage, polishes and piano care products, and other piano accessories. KeyTone Piano can advise piano owners on the proper care and maintenance of their pianos, including antique pianos, to ensure that they will continue to play for years into the future and will be able to delight future musicians and audiences.

Visit the website for KeyTone Piano to learn more about the services available from this company, sign the website's guestbook, and contact the company for a piano cleaning, repair, or to buy piano care accessories and products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that KeyTone Piano Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for KeyTone Piano Service include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on KeyTone Piano Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 02, 2011 Business started: 07/11/2005 in IL Business started locally: 07/11/2005
Type of Entity

Sole Proprietorship

Business Management
Mr. John Dukes, Owner
Contact Information
Principal: Mr. John Dukes, Owner
Business Category

Pianos - Tuning & Repair Other Personal and Household Goods Repair and Maintenance (NAICS: 811490)

Alternate Business Names
John S. Dukes

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.