Business ProfileforAthletico Physical Therapy Headquarters

On 12/20/2023, during my first visit to Athletico I was informed by the staff front desk that my copay was $25 per visit, and that I was approved for 18 visits. She initially tried to get me to sign up for 4 visits per week. I informed her that at $25 per visit, I would only be coming once per week. On my next visit, staff informed me that she had made a mistake, and she doubled checked with my insurance, and I did not have a copay at all. Staff stated that now I could add 3 more visits per week. I decided to increase it to twice a week, instead of 4.Each visit, the staff tried to get me to increase my visits. On 2/20/2024 after my sixth visit, I scheduled two additional visits for the following week, 02/27/2024, and 02/29/2024. On Monday, 02/26/2024 I received an email from Athletico's billing department informing me that I have a $150.00 outstanding bill for my 6 appointments.I reached out to the billing department to explain that I was told by their front desk staff that they verified my insurance and that I did not have any copays! Billing informed me that they are not sure why someone at the front desk would tell me that, but I do have copays.I contacted the location where I attended and spoke with the front desk. She stated that when she verified with my insurance, they told her that I did not have a copay and that she does not know what to tell **** informed her that I was cancelling the rest of my appointments until I can verify what is really going on with my insurance and with their billing. She stated that she would cancel them and wait for me to call back to get back on their schedule.My insurance company stated that they verified my copay with Athletico, and they knew I had a copay. As of today's date, an additional $50.00 charge for 2/27/24 and 2/29/24 has been added to my bill even though I cancelled and did not attend. Billing state that they only bill for what the location charge. The location will not answer, nor return my call.