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BBB Accredited Business since

Fotodiox Inc.

Phone: (847) 201-4623 Fax: (847) 886-4269 3805 Hawthorn Ct, Waukegan, IL 60087 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fotodiox Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Fotodiox Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Fotodiox Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 27, 2005 Business started: 02/01/2004 Business started locally: 02/01/2004 Business incorporated 08/31/2004 in IL
Type of Entity


Business Management
Mr. Kelvin Luo, President Ms. Lillian Kapsalis
Contact Information
Customer Contact: Ms. Lillian Kapsalis
Principal: Mr. Kelvin Luo, President
Number of Employees


Business Category

Photographic Equipment & Supplies - Wholesale & Manufacturing Video Equipment - Supplies & Parts Video Equipment - Wholesale & Manufacturers Photographic Equipment & Supplies - Retail Internet Shopping Photographic Equipment and Supplies Merchant Wholesalers (NAICS: 423410)

Products & Services

professional photography and videography supplies and accessories at discount wholesale prices - full line of professional photographic accessories and lighting equipment, including: flash strobes and wedding photography kits, daylight fluorescent lighting, tungsten lighting, and video lighting kits. Manufacturer of lens mount adapters, large format adaptor boards for 35mm and medium format digital backs. Also offer camera battery grips, camera flash brackets, video shoulder support, extension tubes, lens hoods, lens caps, optical filters, flash diffusers, shutter release cables, radio shutter triggers, light slave triggers, light tents and right angle view finders. In addition supplies for our lighting systems such as umbrellas, softboxes, barndoors, snoots, reflectors, light stands boom stands, muslin backgrounds, paper roll support systems.

Customer Review Rating plus BBB Rating Summary

Fotodiox Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.