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Walgreens

Additional Locations

Phone: (866) 614-9814 View Additional Phone Numbers 200 Wilmot Rd Ste 2273, Deerfield, IL 60015 http://www.walgreens.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Walgreens meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Walgreens include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 687 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

687 complaints closed with BBB in last 3 years | 242 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 101
Billing/Collection Issues 56
Delivery Issues 174
Guarantee/Warranty Issues 34
Problems with Product/Service 322
Total Closed Complaints 687

Customer Reviews Summary Read customer reviews

35 Customer Reviews on Walgreens
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 34
Total Customer Reviews 35

Additional Information

BBB file opened: February 01, 1933 Business started: 01/01/1901 Business started locally: 01/01/1901
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
http://www.idfpr.com
Phone Number: (312) 814-4500

Business Management
Consumer Relations Georgette Gooden Ms. April Kraemer, Customer Relations April Stricklin, Manager, Consumer Relations & Social Care Gregory Wasson, CEO&President
Contact Information
Principal: Consumer Relations
Business Category

Pharmacies Pharmacy - Compounding Sundries Stores Vitamins & Food Supplements Clinics Photo Finishing - Retail Cosmetics & Perfumes - Retail Electronic Equipment & Supplies - Dealers General Merchandise - Retail Greeting Cards - Retail Health & Diet Products - Retail Liquor Stores Novelties - Retail Pharmacies and Drug Stores (NAICS: 446110)

Alternate Business Names
Duane Reade Walgreen Walgreen Co. Walgreen Company Walgreen Drug Store Walgreen Home Medical Center

Customer Review Rating plus BBB Rating Summary

Walgreens has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1130 Main St

    Antioch, IL 60002

  • 1411 Lake Cook Rd

    Deerfield, IL 60015 (866) 614-9814

  • 1419 Lake Cook Rd

    Deerfield, IL 60015

  • 1419 Lake Cook Rd Stop L390

    Deerfield, IL 60015

  • 1649 W Belmont Ave

    Chicago, IL 60657

  • 16750 W 159th St

    Lockport, IL 60441

  • 200 Wilmot Rd Ste 2273

    Deerfield, IL 60015

  • 200 Wilmot Rd Stop 2273

    Deerfield, IL 60015

  • 2323 Charles St.

    Rockford, IL 61104

  • 235 East Palatine Road

    Arlington Heights, IL 60004

  • 2900 N. Broadway

    Chicago, IL 60657

  • 3201 N. Broadway

    Chicago, IL 60657

  • 3606 Dempster

    Skokie, IL 60076

  • 3611 E 106th St

    Chicago, IL 60617

  • THIS LOCATION IS NOT BBB ACCREDITED

    440 Ninth Avenue

    New York, NY 10001

  • 5140 W Diversey Ave

    Chicago, IL 60639

  • 7109 S Jeffery

    Chicago, IL 60649

  • 7919 S Cicero Ave.

    Chicago, IL 60652

  • 970 North Oak Lawn Avenue

    Elmhurst, IL 60126

  • All Locations!

    Deerfield, IL 60015

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 4024

    Danville, IL 61834

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/29/2016 Problems with Product/Service
7/29/2016 Problems with Product/Service
7/22/2016 Billing/Collection Issues
7/21/2016 Problems with Product/Service
7/21/2016 Problems with Product/Service
7/19/2016 Problems with Product/Service
7/14/2016 Problems with Product/Service
7/12/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: We have used the Take Care Clinic multiple time over the past two years. My health insurance treats these visits as "in network" where only a co-payment would be due. The Take Care Health Clinic consistently submits the claims to **** with the incorrect information causing **** to deny the claim. Once denied (which could be months later) the Take Care Clinic auto drafts the balance due from my account. I have called the Take Care Clinic multiple times over the past year and a half. One claim has been reprocessed and the money taken refunded. However, the accounting dept applied that to another balance they show due, which is also a billing error they are supposed to correct. as of now there is 177.00 owed back to me from incorrect billing. The last supervisor I spoke to promised that she would resolve it and the refund would be issued. I called again today, the claims have not been resubmitted and the refund has not been made. I was told that the refund will not be made until the claims have been paid. The claims cannot be paid until they are resubmitted. WHY have they NOT resubmitted them? I was told today it could be another 45+ days before I have an answer. This is unacceptable. It is a billing error on Take Care Clinic's part. they have collected $ 177.00, that they are not due. I have waited over a year for a refund.

Desired Settlement: I want the $ 177.00 that I was incorrectly billed because of Walgreens not submitting the claims correctly refunded to me immediately. It should NOT take over a year to have this resolved.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Healthcare Clinic for handling. The following information was provided as the resolution details. 

As per a**ount Manager, the amount of $176.61 was refunded to patient on different **s and the same has been addressed to the patient yesterday.


If you have any questions please do not hesitate to contact me. 

Thank you, 

*** *.
Consumer Relations Executive Representative
*** ****** **** 
Deerfield, IL 60015
**** ************

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, 0n 7/5/2016 the money was refunded to my cards. I find that this resolution is satisfactory to me.

Sincerely,

******** ****

7/9/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On june 1st, 2016, I had purchased a ******* Wireless prepaid card at 2690 Mission Street at 23rd Street in San Francisco, California 94110 location for the amount of $50.00 and I decided to return the prepaid card back to the store being that I realized I no longer needed it. I was told that gift cards or prepaid cards were non returnable nor refundable. If I knew that, I would of not purchased it.

Desired Settlement: I am kindly asking for a monetary reimbursement of $50.00

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. 

While Walgreens policy is no refunds and/or exchanges on phone/gift card(s), to keep the customer with the Walgreens family, ****** ** (District Manager) offerd a courtesy exception of $20.00 on a Walgreens Gift Card. The customer is out of the country currently. Once the customer returns, they will pick up the $20 gift card and return the $20 ******* phone card to the store. 


If you have any questions please do not hesitate to contact me. 
 
Thank you, 
 
***** W.
Walgreens Executive Advocate
*** ****** **** ********** ** ***** ****************

7/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: DOCTOR SENT CANCER MEDICATION TO PHARMACY TO FILL AND THE MEDICATION WAS NOT FILLED. MADE A COMPLAINT TO WALGREENS ON THE PHARMACIST. THE PAHRMANCIST CALL ME AND I WAS TOLD THAT I WAS SPENDING WAY TOO MUCH TIME ON THIS MATTER AND THAT I SHOULD JUST GET OVER IT.

Desired Settlement: THAT PHARMANCIST SHOULD NOT BE IN THE BUSINESS OF PERSCRIBING MEDICATION TO ANYONE THAT SPENDS TOO MUCH TIME TYRING TO FIND OUT WHAT HAPPENED TO THEIR MEDICATION.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details. 


I called customer by phone and will be sending a letter in the mail to apologize for the poor attitude. I also spoke with the Store Manager on patient's concerns and coached him on how to resolve the situation with Pharmacy Manager.

If you have any questions please do not hesitate to contact me. 

Thank you, 

Ben **
Consumer Relations Executive Representative
*** ****** **** 
********** ** *****
**** ************

7/6/2016 Problems with Product/Service
7/2/2016 Problems with Product/Service
7/1/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I presented them with a coupon for a drug called ****. They applied the the coupon incorrectly and would not correct the problem. I was supposed to get 12 refills of 30 pills. They gave me 12 refills of 7 pills. The coupon is only good for 12 refills so I lost on 8 months of savings. Now costing me $200 a month vs $100. I will be suing them for my losses. I have contacted them several times. They have the store Mgr contact me with no resolution.

Desired Settlement: I will go through the courts for settlement.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. 


We contacted the manufacturer to see if they could issue a new coupon for this patient, however we were not successful. To ensure the customer is able to have the savings that the coupon offered, we will deduct a total of $75.00 from the copayment on every fill of 30 pills for the next 9 fills. Customer was satisfied with this resolution, and no compensation given at this point. However, there will be a total
credit of 675.00 after all 9 fills are fulfilled.

If you have any questions please do not hesitate to contact me. 


Thank you, 


******* C. 
Consumer Relations Executive Representative
*** ******** **** ****** ******* ** ***** **** ************





I

7/1/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased (5/21/16 @ 6:49pm) two packs of ****** **** cigars for $12 each with a lighter for my sister's wedding in Chicago at the **** W **** ST (#05713) OAK LAWN, IL 60453 ,************ location. When I purchased the cigars (RFN*************************) it was the intent to smoke them however the neighboring bar and grill at the ***** hotel did not have a smoking area. Unfortunately, I was not able to return them back to the same store due to the celebratory festivities of the night. At the time of purchase there were no signage in the store telling about the restriction of returning tobacco products. As well, there is nothing on the front or the back of the receipt that states there is a restriction on returning and obtaining a refund on tobacco products. When I tried to return the cigars the next day at **** W ***** AVE CHICAGO, IL 60639 ************ location is when I became aware of this hidden policy that is not transparent. I was told that they could not return my cigars as they are prohibited per district managers. I spoke with the manager on 5/22/16 @ 8:43pm and he gave me the district manger's information (**** - ************). I never called the district manager because I spoke with the manager at the store I made the purchase over the phone and he apologized for the inconvenience. He stated that was the case but there was no insistence or mandate to make the post and understands the inconvenience. I expressed my displeasure for the policy because of the lack of transparency and the fact that I would not consume items from Walgreen's if that is the case. I did not file this complaint at the time due to travel and work commitments. But recently I knew the 30 day window of return was occurring so I tried to return the items at the stores in Philadelphia. One store (#******** W ****** AVE, PHILADELPHIA, PA 19145*************)returned the lighter I bought, but could not accept the tobacco product because the SKU was not in their system.

Desired Settlement: i would like a complete refund that is not contingent

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store for handling. The following information was provided as the resolution details.

Our Assistant Store Manager **** K. made contact with Mr. ******* to try and assist in getting the refund completed for him in a store in his area. After the first contact to make this happen the ASM has been trying to reach the customer daily with no response. Mr. ******* has been sent a letter with a $15 gift card for the return. 

If you have any questions please do not hesitate to contact me.

Thank you,

****** S.
Executive Consumer Relations Representative
*** ****** ** ********** ** ***** **** ************

7/1/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: For the past 3-4 months, I have been trying to stop the mailing of a presription that I do not currently need. I have gone to the Walgreens web site and turned the auto refill switch to off on the following prescription (B-D #**** Syringe 1ml W/Ll). However each month it gets turned on again and I am shipped the prescription. Last week, I noted that the auto refill had been turned on again, so this time I chatted directly with their customer service. After being trasferred a few times, I spoke with a customer service representative, who told me that the auto refill was definitely off and that I would not receive the prescription again until I requested it. Today, Sunday 6/12/16, I received the presecription again.

Desired Settlement: They have now billed me 4 times for a product that I did not want or need. I have been told that this will not happen again, but then a few days later it happened again.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Online Issue Resolver for handling. The following information was provided as the resolution details.

I spoke with our ***** Pharmacy. The prescription has been closed for further refills. The customer will need to have a new prescription if this medication is needed again.

 

If you have any questions please do not hesitate to contact me.

 

Thank you,

 

*** E.

Consumer Relations Executive Representative
*** ****** **** ********** ** ***** **** ************

Consumer Response:
Complaint: ********

I am rejecting this response because, although I have been told that I will be contacted regarding a refund, it has almost been a week and I have not been contacted by Walgreens. I have not received a refund. 
Sincerely,

******* *****

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Issue Resolver for handling. The following information was provided as the resolution details. 

This customer was refunded for the last auto refill on 6/17/16 for $11.99. He should see that credit apply back to the payment method used within 7 days depending on the financial institutions policies and the outcome of our request depends on your financial institutions policies. We have emailed customer to advise of refund.


If you have any questions please do not hesitate to contact me. 

Thank you, 

*** E.
Consumer Relations Executive Representative
*** Wilmot Road 
Deerfield, IL 60015
Fax: ************

6/30/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: **** is the store manager at store number ***** in Phoenix, AZ. For a considerable amount of time I have had to file complaints due to poor service at this store. It took months and many complaints for them to ensure they keep stock of Diet ****. In October of 2015, I went in for a bus pass and was given a senior pass when I asked for a full fare pass. I went back in and was told just use it that the city won't ask me for ID. The bus drivers do ask. I was told I would have to go to the photo counter to get a refund. A new employee they sent me to asked me if I had already left the store. I said yes. He said then we can't return your money. I said I want a full fare pass as I requested and had to get a manager who didn't apologize until I said he needed to apologize. On a recent visit I purchased some items that were on sale. When I got home I was looking at the receipt and noticed they didn't give me the sale price. I went back into the store and again was sent to the guy at the photo counter. A manager was walking by and heard the conversation and rudely walked me back to the section that had the sale sign. I had to explain it to him several times. He then tried to give me back money on one item and not the second sale item. When I mentioned it he seemed indignant. For the last 3 weeks they have not had bus passes. They blamed the city for not giving them to them but I had called the city before I went in and they said it is up to the store to order them. There has been so many issues with not enough room to list them here. Every time they blame someone else and offer up points to my account. I don't want points added to my account. I will never go into another Walgreen's. I should not have to keep track of their inventory, what is on sale or file complaints to get them to do their job. **** has been aware of this in every case. Keep your points and the awful service and I will go to ***. I was a life long customer until this store.

Desired Settlement: I want someone higher then **** to call me and discuss this. I feel like ****'s way of handling issues is to use Walgreen's money to cover up that they are not doing their job. It should not have taken months to get them to stock sufficient Diet ****, have employees that are rude to customers and to ignore that they were out of bus passes for 3 weeks. I was late for my Birthday dinner due to the incident where the employee argued with me over the bus pass and having already left the store when I noticed they gave me the wrong pass. He has not even been an employee long and I was sent to him with a different issue, telling me he was a manager. I am so upset by this store that I no longer want to go to any Walgreen's. When I called this morning I said I did not want **** the store manager to call me again with his usual offer of points. Within a few minutes **** calls and leaves a message. When I called in again to the Hdqrs line, it was in the notes to not have **** call.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager Mr. ******** for handling. The following information was provided as the resolution details. 

Mr. ******** spoke with the customer on 6/29/16 regarding his concerns. The Diet **** issue has been resolved. The store now carry enough Diet **** weekly. Bus passes have been ISN at the Moreno Valley Warehouse.  Mr. ******** will work with the SM to offer additional training around service expectations.  The customer is satisfied with the resolution. 

If you have any questions please do not hesitate to contact me. 
 
Thank you, 
 
******* Q. 
Consumer Relations Executive Advocate 
*** ****** ***  ********** ** *****  **************** 

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and will close the case.   I will not shop at a Walgreen's again but the district manager was very nice when he called me back.  This particular store has many problems with their staff.  The amount of time and work on my part as a customer was to great for me to say I'm "OK" with Walgreen's.  I have moved on and I don't see Walgreen's in my future any time soon.  I'm not convinced that their executives care but I'll let someone else worry about that.

*** ********

6/30/2016 Problems with Product/Service
6/25/2016 Problems with Product/Service
6/24/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Walgreens on park avenue in ********* owe me at least $75 + tax worth of photos. I have had to send in photos thru my app twice now. Plus I had an employee steal $25 of mine. If I don't get at least $75, I will be filing suit.

Desired Settlement: I want $75 worth of photos free. Because your company defaulted on your mobile app twice. Plus employee theft of $25.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store for handling. The following information was provided as the resolution details.

Store manager, *****, called the customer and offered to give the photos to the customer at no charge. Customer stated he was very satisfied with the resolution.

 

If you have any questions please do not hesitate to contact me.

 

Thank you,

 

*** E.

Consumer Relations Executive Representative
200 Wilmot Road

Deerfield, IL 60015

Fax: ************

6/23/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I had six prescriptions sent to the Walgreens on Airport Rd in Santa Fe, NM. I was told that two of my prescriptions were not covered. I tried to ask the Parmacist about this as one of them was for my asthma inhaler, the pro chamber. As I was speaking to the Parmacist, ***** *******, she immediately left our conversation and proceded to help someone else who had just arrived outside. Completely leaving me standing at the counter with no one helping me and right in the middle of our conversation. She did not even excuse herself from our conversation. Another employee finally asked if I was done, I said,no I haven't even purchased my prescriptions and the parmasict just left. I was unable to pick up my prescriptions that day as I could not get anything answered. I again tried to pick up my prescriptions today. The same pharmacist was there along with another employee, ******** Whittensburg, the pharmacy tech. I have watched this employee over the past few months be verbally abusive to other customers. One she made cry because she could not speak English well enough to explain why she did not have her insurance card. She has always been very rude. One day I asked the store manager why this person was working at Walgreens. She looks very sick, I explained but that is no excuse to be verbally abusive to customers. If she is as sick as she appears, then she should not be working in customer service. Today as I tried to get my prescriptions I explained to ******** that the pro chamber should be billed under ********. Immediately ***** interrupted and stated it would not work. I tried explaining that I called both of my insurances and was informed that ******** pays for the chamber under the ******** part B and I was given a reference number. ***** said she could not use the reference number and that she could not spend 48 hours calling ******** to see if they would pay, she was way to busy and that if it meant that much to me, she would just give it to me. She hen threw it

Desired Settlement: Both employees should no longer be working at Walgreens. They do not offer any quality to Walgreens customers. There is more to add but I was out of space. I couldn't even get the names of the pharmacist or the tech. There badges were turned around and they ignored me when I asked there names. The lead on duty at the front of the store gave me Michelle's name and *****'s full name.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store for handling. The following information was provided as the resolution details. 

I was able to contact the customer today. The customer had come in to pick up 6 prescriptions. However, only 4 of them were covered by her Commercial Part D insurance. We have explained the tier system within ******** and have provided the customer her prochamber free of charge. Additionally, we have offered to speak with her doctor to assist with billing her prescriptions through ********. 


If you have any questions please do not hesitate to contact me. 

Thank you, 

*** **
Consumer Relations Executive Representative
*** ****** **** 
********** ** *****
Fax: 256-389-3763

Consumer Response:


Complaint: ********

I am rejecting this response because:

I only was contacted by an assistant manager of the store. Who took the information and said the store manager was on a permanent leave. He said he would look into the complaint and call me back. I have not heard back from him. I am very disappointing that the corporate office or district manager could not take the time to handle this. I will remove our family prescriptions from Walgreens as I see absolutely no customer service as Walgreens allows their employees to abuse their customers. 

As far as the response written by Walmart, no one offered any assistance regarding my prescription and the "free" prescription was thrown at me. Not exactly an ideal customer service.


Sincerely,

********* *********

6/23/2016 Problems with Product/Service
6/21/2016 Problems with Product/Service
6/20/2016 Billing/Collection Issues
6/17/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I Went into the store to purchase baby formula with my *** Coupons the sales person went to the back to get me a pack I believed the sales person knew how to read that my coupons said NewBorn Formula but instead I was given baby formula for premature babies this formula has many things in it that my baby cant take my baby needs NewBorn formula. I went back to the store to return these cans back and they keep telling me they cant How is it they cant exchange these un open cans of formula when is was there fault that I got the wrong cans in the first place I need to feed my child formula that's for her not formula that is for premature babies. Formula cost to much money for sales people at this walgreens to be making this mistake. Please can someone help me with this since the walgreens store mangers and mangers wont help.. Thank you

Desired Settlement: I would like for the people at this walgreens to exchange the wrong cans of formula they gaved me for the right formula my child needs.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details.

 

On June 15, 2016, the Assistant Store Manager, Carolina Correa, contacted the customer. Carolina apologized for the inconvenience and offered to exchange the product with no issues. The customer accepted the offer and was satisfied with the outcome.

 

If you have any questions please do not hesitate to contact me.

 

Thank you,

 

***** **

Executive Advocate

200 Wilmot Road

Deerfield, IL

Fax:256*********

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********

6/14/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: To whom it may concern; Back in May 3, 2016, I tried to order a TV for my mom from Amazon for the price $1,000.00. I was told to go to Walgreens to purchase iTunes Gift Cards, I bought two, each was $500.00 , total of $1,000.00. After I submitted my ordered, I found out it was a Scam. I immediately called Walgreens to see if they can cancel the two gift cards and get my refund back. They instructed me to contact Apple iTunes because they can not assist me. I called Apple iTunes, fortunately, they deactivated/cancel the two gift cards. Apple iTunes said I would need a police case number, send it to them along with my receipt and front and back of the Gift Cards. They assigned me the case number #1101976915 to Constance ***** *************** Ext 1109081. I did all I was told to do. I've been trying to call her to get an update but she told that she has to contact Walgreens since I bought it there. I called Walgreens, they asked me to send them a police report, a receipt and copies of front and back of the gift cards. They assigned another case #05296381 on May 13, 2016. They have never gave me an update. I called today 05/20-2016 and talked to Anna. I asked to give me an update about my case. She told me that she will have to contact Apple iTunes to see if I can get my money back. I just don't understand the cards has been deactivated and my $1,000.00 is sitting somewhere out there, I don't know why she told me that there's a chance I can not get my money back? I was going back and forth, from Apple iTunes to Walgreens, and from Walgreens to Apple iTunes. Sound like neither Apple iTunes or Walgreens want to give me a refund of $1,000.00.

Desired Settlement: I believe since the 2 Apple iTunes gift cards has been deactivated/Canceled within 5 mins on the same day that I purchased, and my $1,000.00 is on their account so Apple iTunes / Walgreens should give me my money back. Thank you!

6/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On June 1st 2016, I put into Walgreens for my prescription refill. I have had problems before with them, however this was ridiculous. They informed me there was an insurance problem and they were working on it and it will be resolved soon. I waited several days, and requested the disposition of my prescription only to be told it hadn't been resolved. Walgreens stated that Medicare was denying payment because of a wrong diagnosis code. Now I know my Doctor had sent it in. However, Walgreen's insisted that it was Medicare and my doctor. What it boils down to is Walgreens continuously sated the Medicare is telling them they don't have the right diagnosis. Prompting me to make numerous calls to my doctor and harassing him to send in the right code which he did one time with me on the phone, to no avail. it went a week beyond that call. I also had several third party calls with Medicare and Walgreens. I argued with My Doctor and Medicare for 3 weeks before finding out that Walgreens had the right code all the time. Ant he pharmacy personnel refer to their 3rd party Medicare billing department as MEDICARE. I needlessly went with out my Nebulizer meds for 3 weeks because of Walgreen's incompetence.

Desired Settlement: Hopefully that some one will see this and not have to go through what I had to.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details.

The customer was not upset about the level of service at the store level but how our Medicare department could not get a resolution for the customer, 3 weeks is a long time. I coached store manager that in a situation like this action needs to be taken to get the customer the medication as soon as possible.

 

If you have any questions please do not hesitate to contact me.

 

Thank you,

 

Ben E.

Consumer Relations Executive Representative
*** ****** ****

Deerfield, IL 60015

Fax: 256-389-3763

6/10/2016 Problems with Product/Service
6/8/2016 Problems with Product/Service | Complaint Details Unavailable
6/8/2016 Problems with Product/Service
6/4/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: WALGREENS PHARMACY IS VASTLY UNDERSTAFFED. WAITS TO PICK UP PRESCRIPTIONS CAN BE OVER 30 MINUTES ON AVERAGE. OFTEN THEY HAVE ONE TECH WORKING BOTH THE COUNTER & THE DRIVE THRU. IF YOU IDLE THERE - YOU RISK THE CAR OVERHEATING - OR HAVING OTHERS IN LINE THREATEN YOU. IF YOU GO INSIDE & STAND, YOU IMPACT YOUR POOR HEALTH. ON AVERAGE, I MAKE THREE ATTEMPTS BEFORE I AM ABLE TO PICK UP RXES. I ALSO PICK UP FAMILY MEMBERS RXES AS WELL. THIS SITUATION HAS BEEN GOING ON FOR YEARS IN LAKE OSWEGO OREGON. THEY HAVE PICKED UP CONTRACTS FROM PHARMACIES THAT CLOSED, BUT NOT INCREASED STAFF TO COVER VOLUME. I MADE AN INITIAL COMPLAINT EARLIER THIS YEAR WITH THEM -- GOT A LOT OF PROMISES BUT IT ONLY WORSENED. CALLED AGAIN A WEEK AGO HQ. PROMISED CALL BACK FROM SOMEONE IN NATIONAL WITHIN 2 BUSINESS DAYS. NADA. CALLED AGAIN TODAY. SAME PROMISE MADE. REITERATED THAT I HAD ZERO INTEREST IN SPEAKING WITH LOCAL/DISTRICT/REGIONAL FOLKS & GETTING THE SAME RUN AROUND. PROMISES MADE AGAIN. JUST FOUND A VOICEMAIL ON MY PHONE FROM THE DISTRICT MGR. CALLED THE NATIONAL ESCALATION TEAM, REITERATING MY REQUEST, THIS TIME ON THEIR VOICEMAIL SINCE THEY ARE CLOSED. I AM CONCERNED ABOUT THE IMPACT ALL THIS WILL & IS HAVING ON MY CHRONIC AUTO IMMUNE CONDITIONS. I AM TIRED OF GOING TO PICK UP RXES I HAVE BEEN TOLD ARE READY, WAITING A LONG TIME, & THEY HAVEN'T EVEN BEEN STARTED. I AM FRUSTRATED WITH THE CONDESCENDING ATTITUDE OF THE STORE MANAGERS, WHEN I HAVE ALWAYS BEEN POLITE BUT FIRM REGARDING THE ISSUE. ESSENTIALLY WALGREENS IS SO CHEAP THEY ARE OVERWORKING PHARMACY EMPLOYEES & HAVE ZERO CONCERN FOR EFFICIENTLY SERVING CUSTOMERS. I DON'T EXPECT AN IMMEDIATE IN & OUT BUT 30 MINUTES AVERAGE IS UNACCEPTABLE. AND UNSAFE

Desired Settlement: I WANT NATIONAL INTERVENTION TO APPROPRIATELY STAFF THE PHARMACY, WITH SUFFICIENT PERSONNEL. EG AT MINIMUM, AT LEAST DURING MOST HOURS 1 OR MORE PHARMACISTS. AND SEPARATE TECHS FOR THE COUNTER & THE DRIVE UP WINDOW. NO MORE RECORDED MESSAGES OR TEXTS SAYING THE PRESCIPTION IS READY FOR PICKUP TILL IT ACTUALLY IS. NO MORE TAKING ON ADDITIONAL GROUP CONTRACTS IN THIS AREA UNTIL THE ISSUE IS ADDRESSED. COACHING FOR THE LEADERSHIP IN STORE REGARDING CUSTOMER INTERACTION. IT WOULD ALSO BE GREAT IF THE FOLKS IN THE ESCALATION GROUP COULD DELIVER FOLLOW THROUGH IN A TIMELY FASHION, AND FROM MANAGEMENT WHO CAN MAKE A DIFFERENCE -- E.G. NOT JUST BE AN ANSWERING SERVICE / DISPATCHERS OF CALLS BACK.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details.

I communicated with the patient via telephone and listed to and addressed her concerns. Her concerns were two fold. First, she wanted to address the rude and condescending attitude of the assistant manager. I have communicated this to the DM and he will be working with the store manager to deliver coaching and step approach discipline for customer service. The second concern was the staffing levels in the pharmacy when patients are picking up a prescription. This has been addressed with the new store and pharmacy managers. They have recently transferred in 3 experienced technicians to help balance the workload and maintain customer satisfaction. Based on the recent increase in volume from the competition closing, the budget has allowed for a 4th transfer and that technician is staring in the next week. Customer now has the contact information for the area office and will provide feedback if issues continue.

 

If you have any questions please do not hesitate to contact me.

 

Thank you,

 

Ben **

Consumer Relations Executive Representative
200 Wilmot Road

Deerfield, IL 60015

Fax: ************

6/4/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 3/28/16, I asked the pharmacist if the 800mg ibuprofen that was prescribed to me by the doctor had propylene glycol “anti-freeze” in the ingredients and she stated that propylene glycol is not put in any medicines. I know this in not true because it is sometimes put in the over the counter medicines both generic and store brands. She said that she had no ingredients list and would not look it up. I made a complaint with the home office on 3/29/16, Ref #: ********, and no one from the home office contacted me by phone or email. I made another complaint because of the lack of response and they said they needed more information. So on 4/11/16, emailed them a copy of my prescription and as of 5/9/16, I still do not know if I consumed propylene glycol in my prescription. I told the pharmacist and the home office I do not want to consume that poison.

Desired Settlement: I want to know if I consumed propylene glycol and I want proof. I want to see the ingredient label.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager, ***** *******, for handling. The following information was provided as the resolution details. 

******* ********* was called several times but was never able to be reached so communication by email was initiated and she responded. Ms. ********* was told that according to the list of inactive ingredients, the pill does not contain propylene glycol but it does contain polyethylene glycol. Polyethylene glycol is a common binder used in pill manufacturing. It is not the same as propylene glycol which is found in antifreeze. We offered to mail or fax the ingredient list to Ms. ********* as soon as possible but she never responded any further. 

If you have any questions please do not hesitate to contact me. 

Thank you, 

******* B. 
Corporate Consumer Relations
200 Wilmot Rd
Deerfield, IL 60015
Fax: ************

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager, ***** *******, for handling. The following information was provided as the resolution details. 

***** *******g, the district manager, has had the ingredient list mailed to ******* ********* on 5/25/16 as she has requested. 

If you have any questions please do not hesitate to contact me. 

Thank you, 

******* B. 
Corporate Consumer Relations
200 Wilmot Rd
Deerfield, IL 60015
Fax: ************

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I did finally receive the list of ingredient that had been requested and a copy of my profile by certified mail. I am not happy that it took so long for my request for the ingredients to be resolved. This request went to the pharmacist, home office, BBB, pharmacist, district manager before it was resolved. It took approximately 2 months!! The pharmacist due to her arrogance, incompetence, negligence, or laziness, she could have put my health in danger. I was a new client and she refused to look up ingredients of a medicine when requested. She also did not ask if I had allergies, health issues, etc., which is standard practice for pharmacies. I had to complete my profile online. I do have allergies to medicines and I have health issues. Most companies can track when someone inputs information into the computer for liability reasons. I am sure the home office can confirm that I put in my information into the computer after I purchased my prescription. If she did this to me, how many other clients has she done this too? She should be fired due to her incompetence and negligence. I will never us this pharmacy again or recommend them.



Sincerely,

******* *********

6/2/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On 10/30/15 I went to Healthcare clinic at Walgreens as I have done every year since being a school board employee. My health insurance company is ******** Health Care of Florida. Healthcare clinic started billing me for the Flu Shot that I received, which is supposed to be free of charge to employees. I was being billed $59.99. Month after month Healthcare services would not listen to ******** telling them that I owed nothing and that they could not balance bill me. Balance billing a member of ******** health care is in violation of SECTION 641.3154 of the Florida Statutes. They received a cease and desist letter for harassing me to pay the bill on April 25, 2016. Under Florida STATUTE 641.3154(1) "If a health maintenance organization is liable for services rendered to subscriber by a provider, regardless of whether a contract exists between the organization and the provider, the organization is liable for payment of fees to the provider and the subscriber is not liable for payment fees to the provider". Also, Florida STATUTE 641.3154(4) states that Take Care Health Services may not collect or attempt to collect money from, maintain any action at law against, or report to a credit agency a subscriber of an organization for payment of services for which the organization is liable. Take Care Health Services have been asked repeatedly by ******** to refrain from making any further payment demands from myself the member. I don't know how to stop this company from balance billing me and calling me for payments. Please help.

Desired Settlement: Just to stop billing me; stop calling me to pay the $59.99 when it is not my responsibility. Get their act together with ******** or stop taking this insurance. Member's responsibility to provider is $0.00.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Healthcare Clinic for handling. The following information was provided as the resolution details.

We reviewed the patient account as per the payer reference guide (PRG). Flu Zone HD ***** is an excluded service with ******** insurance. Therefore, it is a patient responsibility for the balance amount of $59.99

 

If you have any questions please do not hesitate to contact me.

 

Thank you,

 

*** E.

Consumer Relations Executive Representative
200 Wilmot Road

Deerfield, IL 60015

Fax: ************

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the HealthCare Clinic for handling. The following information was provided as the resolution details.

 

The patient query is adjusted with no due to patient. There is no balance due on the account. The patient will be reimbursed and notification will be sent via mail.

 

If you have any questions please do not hesitate to contact me.

 

Thank you,

 

*** E.

Consumer Relations Executive Representative
200 Wilmot Road

Deerfield, IL 60015

Fax: ************

 

 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********

5/28/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I utilized the Walgreens clinic for a minor health issue (ear pain) and paid the nurse for the full amount owed at the conclusion of the visit. I then filled my prescription at the Walgreens pharmacy and paid the amount in full before leaving. Nearly 1 month later I receive a mailed invoice from Walgreens claiming I still owe $10-$15 from my visit. I don't recall the exact amount, but I immediately called the phone number and contested the charge. I spent nearly 30 minutes on the phone with the representative and the call concluded with her agreeing to escalate the matter for review. This past weekend I received a new invoice for $5 from Walgreens. I have no intention of paying Walgreens anymore money for services that were fully rendered and fully paid for.

Desired Settlement: I attempted to resolve this directly with Walgreens, but I have no choice but to pursue this issue via BBB. The $5 is a trivial amount for both parties. I am not concerned with the amount, but the principle of the matter. As of now I will no longer be shopping at Walgreens for any reason and will be advising friends and family of the issue. I look forward to resolving this to the best interests of both parties.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the healthcare clinic billing department for handling. The following information was provided as resolution details.

Reviewed the below patient account as per patient insurance card patient co-pay is $15-$30. However insurance paid for the total amount of $70.48 and insurance applied $20.00 co-pay as patient responsibility in which patient already paid $15.00 at the TOS. Rest of the amount of $5.00 is patient responsibility.

If you have any questions please do not hesitate to contact me. 

Thank You,

**** ******
Consumer Relations Executive Representative

5/27/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I enter Walgreens at 11 am, a black so call female manager received over 400.00 dollars in cash. She swiped my drivers three times under the camera lens. I boom a flight to Washington DC and received my confirmation. I investigate and found out this cashier didn't register the appropriate funding with my card. I found out the errors under one hour before I board. If you review the camera one can review the cashier having difficulty and she refuse my second card to also include fundings. She stated, "I can't placed another funding on another card". I found that a very deceitful response. This transactions was conducted at **** ******** ********** ******* ** *****. I want to be tecompensated for the exact amount if 471.95 in cash back. I also would like to have this cashier removed from this establishment due to the fact of not following regulations of dispensing funds appropriately and legally. I assume she wanted to sneak money out. This was conducted in my green dot classic, **** *********, I also paid an extra fee of 1.95 . This was a severe inconvenience because I lost my flight and also I'm being charged extra cost at a hotel ,this is malpractice intent set up.

Desired Settlement: This person should be removed immediately due to her inconvenience of scanning my Florida I'd three yimrs, then keyboarding and typing the wrong number on cashiers register. This matter should be a dressed immediately.

Business Response:

Thank you for contacting our company in regards to this complaint. Unfortunately our Consumer Relations department did not receive enough information from your email to respond appropriately.

 

Consumer Relations has made several attempts to reach out the customer to gather more information to assist. Regretfully, we have been unable to make contact with the customer via email or telephone.

 

In order to assist, we will need images of the front and back of the gift card and a copy of the original purchase receipt. This information can be faxed to ************ or emailed to epc.********@walgreens.com. Please be sure to reference Case #******** on all documentation sent in.

 

If you have any questions please do not hesitate to contact me.

 

Thank you,

 

***** **

200 Wilmot Road

Deerfield, IL 60015

Fax:************

5/27/2016 Problems with Product/Service
5/20/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I had filled a prescription that is not eligible for a refill and I am receiving automated calls several times a day and I cannot get them to stop. I have called the customer service line and was told that it can take weeks to get the calls to stop. I did not sign up for this and find it intrusive. This happened to me years ago and I had to go in the store and tell them to stop and still had to deal with the additional calls.

Desired Settlement: Stop contacting me I will just go to another pharmacy if I need to get any other prescriptions.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Outbound Department for handling. The following information was provided as the resolution details.

The customer's number has been removed from the customer's profile, opted out of refill reminders call and added to the Do Not Call list. Please note that while the request has been immediately documented it can take up to 30 days to remove the number from all call list. 

If you have any questions please do not hesitate to contact me.

Thank you,

Cierra S.
Executive Consumer Relations Representative
200 Wilmot Rd
Deerfield, IL 60015
Fax: ************

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
***** *********

5/19/2016 Problems with Product/Service
5/17/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: For Mother’s Day 2016, I decided to treat myself to a new palette of lipsticks. From prior experience I knew I wanted ********** lipstick from their creamy matte collection. I looked at the Sunday sale circulars and saw that Walgreens advertised by one get one ½ off ********** cosmetics so I drove six miles to Walgreens in Madison, MS. When I got to the store I noticed there were so sale ads posted near the ********** cosmetics but didn't think much about it since I had the store sales flyer in my hand. I picked out eight different shades then went to the counter to make my purchase. There were quite a few other customers in the store. I entered my Walgreens rewards phone number in the card swipe terminal then the cashier started ringing up the lipsticks. I noticed the ½ prices weren't showing up so I asked her if they would show up after they all rang up. She stated they weren't on sale. I told her the ad stated buy 1 get 1 50% off ********** Cosmetics. She stated I must have had the prior week’s ad and that they were not on sale this week. Embarrassed, I told her that was ok, apologized for beginning the purchase, then left the store. I knew that I had the correct sales ad prior to coming to the store so I drove a little ways down the street, pulled into an empty area, then checked the ad again. Sure enough the ad’s sales prices were good Sun, May 8 thru Sat, May 14, 2016, so I drove right back to the store. I was determined to treat myself to new lipsticks. This time the clerk did see that I had the current ad, even though she didn't check before, but had to continue ringing up other customers. In the meantime she called the shift manager. I believe her name was *******. There was an issue with another customer so ******* told me she would be with me as soon as she could. Finally she got to me and started ringing up the lipsticks, which had just been sat to that side since I had only recently left the store. Once again they did not ring up at the advertised price so she read the ad carefully to see if there were any exclusions. There did not appear to be so this time she rang up all eight of the lipsticks. Four rang up at buy one get one 1/2 off and four didn't, even though they were all from the same collection. She could not explain the reason and apologized for the confusion. She stated it was a corporate issue. I told her to go ahead and ring up the ones that would ring up at the sales price and I would deal with corporate later. I did tell her that it was not her fault but that Walgreens should not have misleading ads that cause consumers to drive miles to get to the store only to not have the items on sale as advertised. The ad did NOT say anything about exclusions or select merchandise only. It did NOT say certain shades of lipstick were excluded. It clearly stated buy one get one 50% off* with card ********** Cosmetics *Of equal or lesser price. This lead me to believe this included ALL ********** cosmetics, which is why I drove to a Walgreens.

Desired Settlement: That Walgreens be specific in their advertising. In the same sales ad, directly underneath the ********** ad, the *** * **** ad states select varieties. This way a consumer knows not all the *** * **** is included but if this is not specified, a consumer is lead to believe all of a particular brand is on sale. If an ad is misleading, then Walgreens should make every effort to make sure those sales prices are honored. They should also train their personnel to check an ad before telling a customer they "must have the prior week's ad.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. 

Ms* **** made a second trip to the store where the price was modified and she was able to get the sale price for her purchase. Corporate re-sent the ad batch to the store to make sure that all the products were ringing up correctly in the store. 

If you have any questions please do not hesitate to contact me. 

Thank you, 

Stephanie **
Consumer Relations Executive Representative

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is my hope Walgreens will continue to honor their advertised sales prices and train their personnel how to properly handle misleading ads. 

Sincerely,

** ****

5/17/2016 Problems with Product/Service
5/13/2016 Problems with Product/Service | Complaint Details Unavailable
5/12/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I picked up a pet prescription for my dog on 4/30. I have attempted to add her to my online account multiple times, but I keep getting an error message that states that she does not exist. It says **** Lastname '**** on my prescription WITH the prescription number. I HAVE THIS IN MY HAND. I called customer service and talked to two people both told me that I needed to verify the prescription number with the pharmacy... again, IT IS IN MY HAND. When I expressed this, she said she was going to forward it to the tech team. Three days later, the tech team emails me that I needed to follow up with the pharmacy and make sure I'm spelling everything correctly. Seriously? It is a computer error and *I* am spelling things wrong? No, Walgreens, your tech support doesn't know how to resolve tech issues. I used to work in an online banking call center -I promise I know a thing or two about how to spell and what a computer glitch looks like.

Desired Settlement: I want my dog linked to my online profile.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Online Escalation Team for handling. The following information was provided as the resolution details.

 

Upper Management has been able to confirm that the pet has been successfully added to the customer’s account on May 10, 2016. Unable to speak with the customer directly, a detailed voice message was left to inform the customer.  Also, for any inconvenience, 10,000 Balance Rewards points has been added to the customer’s Balance Reward Account.

 

If you have any questions please do not hesitate to contact me.

 

Thank you,

 

Tonya **
Walgreens Executive Advocate
200 Wilmot Road

Deerfield, IL 60015

**** ************

Consumer Response:  
Better Business Bureau:

I received the email and voice message from the agent, unfortunatly I work full time and it's finals week, so reaching me by phone is difficult. That said, the issue has been resolved for complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********

5/11/2016 Problems with Product/Service
5/11/2016 Problems with Product/Service
5/6/2016 Problems with Product/Service
5/5/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I came in your Walgreen store on April 23, 2016, to return 2 unopened Walgreens Children Pain Reliever medications that had an expiration date of 3/15 around 7:20PM. After I had been waiting for several minutes, Mr. ****** at 1010 Park Ave. Cranston, RI 02910 location came to me. I had to explain my problem to him several times because he did not seem to be listening (therefore asked me the same questions repeatedly), Interrogated me, Showed no empathy to this incident, and was professionally unhelpful. Mr. ****** at 1010 Park Ave. Cranston, RI 02910 location had me wait for several minutes again taking the product, and then returned to say he could not help me or issued a refund. Needless to say, I was quite frustrated, embarrass, and emotionally disturb of his implications. He was careless, uneventful, sarcastic, cynical, showed no appreciation for my business, and provided no solutions. In response to Mr. ******** treatment towards me, I told him to keep the 2 unopened expired Walgreens Children Pain Reliever medications. I than went across the street to your competitor ‘CVS Pharmacy’, purchased Children Pain Reliever medication, withdrew some money, walked back into your store about 10 minutes later, and submitted $20 to your cashier asking her to give this to him and thank him on my behalf for his insults and wasting my time. I am quite disappointed and “highly dissatisfied!"

Desired Settlement: an apology and make them pay!

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. 

The Store Manager, ***** *********, emailed and mailed an apology letter to the customer on April 26, 2016. A refund for the product along with a $20 Walgreens Gift Card (Card#******************** was also mailed on April 26, 2016 to Mr. ****. 

If you have any questions please do not hesitate to contact me. 
 
Thank you, 
 
***** *.
Walgreens Executive Advocate
200 Wilmot Road
Deerfield, IL 60015
Fax:************

5/4/2016 Problems with Product/Service
5/4/2016 Problems with Product/Service
5/4/2016 Problems with Product/Service
5/4/2016 Problems with Product/Service
4/29/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I had a transplant Oct 2014. A Walgreens representative from there specialty pharmacy came to my room, while I was still under pain meds, & signed me up for immunosuppressant drugs. I indicated that health insurance through ******** and ****** *****, along w/drug coverage w/******* *******. They said they had already knew that they would be able to put my scripts through my insurance. They were sure because they did a test run. I gave them a health care credit card for anything that was not covered. Everything went fine until late '15. They only charged my Visa a few cents here and there for nonimmuno drugs. In '15 I received a POA from ****** stating that they were not paying anything and that my out of pocket should be $0. I contacted Walgrn phar and they did not see any charges, as they had submitted it to insurance. I contacted Walgrns' main office and they indicated I did not owe anything. I was assured I had no balance due. A few weeks later, I am not sure of exact dated, but around the end of Oct 2015, I started receiving bills from Walgrn. Walgrn submitted my scripts for payment to Medicare, and ******** sent a tape to ******. ****** was disregarding the tape because they did not handle my script coverage. Because ******** handled the scripts as medical, it was assumed that ****** would as well. I research this intensely, and finally found out, that I should have been using ******* ******** specialty pharmacy, *******. My scripts were transferred. Nobody at ******* ******* or Walgrn was willing to help me get this sorted out. So ****** played the middle man and has gotten me funds from ******* ******* to pay Walgrns much of '15, or all. It was too late to file on '14. So now I come to the heart of my complaint. No one at Walgreens is willing to take the lead and help me get a resolution. The billing sup says they still do not have a complete bill, and she don't know when she can get it, expect wks or more. The Exe Off will nt call me. Service is awful.

Desired Settlement: I would like a call from Walgreens to assure me that they are the company they advertise to be. Even if they don't have a billing answer yet, assure me that someone outside of billing is overseeing the process. I expect them to make a report on the system issues that led to this issue, because it is specific to transplant scripts being handled outside of the normal realm of prescriptions, and in the changing insurance field, they need to know about the hiccup. More importantly, they need to have some sort of patient advocate, I expect them to get back to me in a reasonable time frame with what I owe for 2015, take a payment over the phone, waive all amounts due for 2014, & send me a apology letter indicating that they will be looking into how this happened so it doesn't stress out another transplant patient (stress could cause loss of the organ). I also expect that letter to state that 2014 has been waived, 2015 is paid in full, I have a zero balance, & no negative credit reporting

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Billing Department for handling. The following information was provided as the resolution details. 

On 4/27/16 Mrs. ******** was contacted by Mr. Elliott in our Billing Department. Mr. Elliott let the customer know that the 2014 DOS were written off as a courtesy, total value $700.00. The customer is satisfied with the resolution. 


If you have any questions please do not hesitate to contact me. 
 
Thank you, 
 
******* *. 
Consumer Relations Executive Representative 
200 Wilmot Road 
Deerfield, IL 60015
************

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********

4/27/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: My insurance switched in Nov. 2015. I updated that information with my Walgreens Pharmacy but they still continued to bill my old insurance. My old insurance has now sent me a bill for those prescriptions. Walgreens retro billing department tried to bill the correct insurance but some claims were denied. So now I am stuck with a 200 bill from my old insurance company because of Walgreens mistake. I have tried contacting consumer relations only to be continually transferred to various departments who say they aren't the ones who can help me. I think Walgreens should cover the cost of these prescriptions because of their error.

Desired Settlement: I want Walgreens to pay the 198.98 that I owe my former insurance company for their billing mistake.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Office for handling. The following information was provided as the resolution details.

********* *********, District Manager, contacted the customer and is going to be reimbursing the customer the amount not covered by insurance.

If you have any questions please do not hesitate to contact me.

Thank you,

Ben **

Consumer Relations Executive Representative
*** ****** ****

Deerfield, IL 60015

F*** ************

 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

Sonya ****** ******

4/26/2016 Problems with Product/Service
4/22/2016 Problems with Product/Service
4/22/2016 Problems with Product/Service
4/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This problem is in regards to Walgreens Specialty Pharmacy. I am prescribed a medication called *******. I am enrolled in an assistance program that pays for the deductible called ******* Connect. Walgreens failed to file my claim in a timely fashion. Since my claim did not get filed in a timely fashion I now owe other providers (that I had appointments with AFTER 1/22/16) for their claims instead of Walgreens, because the insurance applies claims to the deductible in the order they are submitted, not by service date. This is a problem because my assistance program can't pay for claim balances owed to anyone not regarding *******. I was also in contact with my insurance, and they had no record of any claim being made. When I called Walgreens on Feb 24th they told me my claim was filed and that it could take up to 6 weeks for it to be finalized with insurance. I told them that I had just spoken with **** and that they had no such claim. They refused to look into it until 6 weeks and I called again 3/7. When it finally did come through with my insurance it hadn't even been submitted with them until 3/7 (Walgreens says they sent it 3/4). This means the previous times I called, I had been told that I was waiting on insurance for a claim they had never even filed. March 22 I called again. I was told it was held up because they had incorrect insurance info initially (Walgreens called me on 2/2 to obtain correct info) and because ***, my old insurance hadn't terminated me out of the system. I called *** to follow up and they say they let Walgreens know on 2/1 that I had been terminated. I'm also told they were waiting on a preauthorization, but my Doctor's office, ****IL and ***** ************ who handles my prescriptions all say I do not need a preauthorization for that medication. 3/28 Walgreens tells me my plan covers 20% of my claim amounts till the deductible is met and that they (insurance) will bill by service date. Follow up with ****IL says neither are true.

Desired Settlement: I have a $5000 deductible. I refilled one prescription on 1/2 which cost $91.71, which went towards my deductible. Had Walgreens filed my claim on 2/2 when they received my updated insurance information, $4900.92 would have been applied to my deductible (which would have been covered by ******* Connect). $91.71+ $4,900.92=$4,992.63 which is $7.37 less than my $5,000 deductible. ****** has paid $943.19 to Walgreens, meaning $943.19 is what I owe other providers $943.19-$7.37= $935.82. I owe $935.82 more than what I would have if Walgreens had filed my claim timely and properly. I would like to be reimbursed that $935.82 by Walgreens to pay these providers I would not have owed any money to if this had been filed on time. I have all this evidence from the other mentioned providers that my statements are true and can produce them if need be. My next step if I am not reimbursed is to speak to a lawyer. I have tried to work with Walgreens Specialty many many times before resorting to this.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Arlene Degutis at Walgreens Specialty Pharmacy Billing Departmentfor handling. The following information was provided as the resolution details.

Walgreens Specialty Pharmacy initially billed the January Date of Service on 1/26/2016 to Ms. *******'s former insurance **** **** ******** Seven days after the medication was dispensed the error was caught and benefits were verified under the new insurance. The correction and resubmission of the claim to Ms. *******'s new insurance occurred on 2/2/2016.

Ms. *******s has an out of state **** ***** Plan so Walgreens Specialty Pharmacy must follow blue card rules. Our system shows the claim was submitted to ****** as the local plan (** ** ** is the member's home plan). Notes show that the claim posted with ****** on 3/4/ 2016 and paid on 3/15/2016.The claim reimbursed less than expected and has been elevated for review.The Manufacturer Assistance cannot be applied to the member's account until the claim has been paid by the plan.

If you have any questions please do not hesitate to contact me.

Thank you,

Carolyn B.

Executive Consumer Relations Representative
200 Wilmot Road
Deerfield, IL 60015
Fax: ************

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Special Operations Resolutions team in Specialty Pharmacy for handling. The following information  was provided as the resolution details. 

Phone calls were made and a letter was sent to ******* ******** asking her to call back. Once she contacted Specialty Pharmacy management back, all of the needed information was obtained to send her reimbursement. A refund check of $885.82 will be sent to Ms. ******** since she has agreed to deduct a copay for a claim Walgreens submitted to her other insurance for a current claim with us ($935.82 - $50 copay for a current claim with us).

If you have any questions please do not hesitate to contact me. 

Thank you, 

Jasmine B. 
Corporate Consumer Relations
200 Wilmot Rd
Deerfield, IL 60015
Fax: ************

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********

4/19/2016 Problems with Product/Service
4/19/2016 Advertising/Sales Issues
4/16/2016 Problems with Product/Service
4/15/2016 Problems with Product/Service
4/15/2016 Problems with Product/Service
4/13/2016 Problems with Product/Service
4/9/2016 Problems with Product/Service
4/8/2016 Problems with Product/Service
4/7/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: It takes almost a hr for them to answer anytime you call, I was also hung up on and had to call back again and wait. My doctor prescribed a cream they didn't have so instead of informing me so I could get my doctor to send it somewhere else they told me to come at 5pm which was currently 12am when I spoke with them. I came up there at 5 and they said they was out of stock and it wouldn't be in until next Monday and it was Tuesday I only got 2 days off of work and have to be back Thursday which is very inconvenient because now I have tooken off of work for no reason.

Desired Settlement: I just wanted them to know their poor customer service and I will not getting prescription from there any more

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district office for handling. the following information was provided as the resolution details:

1. Date resolved: 3/30/16 

2. Who resolved: Cole ***** 

3. How resolved: Cole, pharmacist, spoke to ****** ****** on 3/29/16 @
5pm and informed her that the medicine was not a regular order item and
may take a couple of days to receive it since it does not come in
regularly. Cole informed ****** to call other chains. Cole called Rite
Aid and 2 CVS. Cole found a CVS that had the medication and transferred
it to CVS. Cole did not see any problems and that ****** understood the
situation. 

4. Customer satisfaction: Yes 

5. Compensation given: No

Thank you,

Teza **

Consumer Relations Executive Representative

 

4/6/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: For three times they gave less medication than what was required. I did not mind, I went back and they refilled the medication. recently they are stating I have no insurance and refuse to give the medication without paying. we have insurance. I think since I have complained about their service to the Manager I have been targeted not to be served properly. One time they delayed my medication that the Doctor has requested to take it

Desired Settlement: I am requesting Walgreen to contact my insurance and repay me what I paid for todays medication 3/28/16 and I need an explanation why they had given me less medication last three times, I had H-Pylori infection and they failed to give the correct Number of Pills prescribed. their customer service need to be improved tremendously. a patient should not put up with this specially when they are sick.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store for handling. The following information was provided as the resolution details.

Kevin called the patient and took care of the insurance information. Additionally, he made sure insurance for the whole family was on file and the patient will be receiving money back from the insurance company. We will also be giving the customer a $20 gift card.

 

If you have any questions please do not hesitate to contact me.

 

Thank you,

 

Ben E.

Consumer Relations Executive Representative
*** ****** ****

********** ** *****

Fax: 256-389-3763

4/5/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Walgreens advertised a rebate associated with a product on their website that is paid by them. I made a purchase from Walgreens website for the products that were associated with the rebate advertised. The rebate was associated with 4 different products. The rebate amount for each product purchased was $***** each. I had purchased 3 of each of the 4 different types of products and mailed all requirements for the rebate. The total amount of the rebate that I was due was $****** ($***** x 12). A few months later I received a rebate check that was for $*****. I contacted Walgreens after I received the incorrect amount of the rebate and explained my issue with a customer service rep. She said she would submit this to the appropriate department to address my issue. A few weeks later, I received an additional check for $*****. I contacted Walgreens customer service again and explained the issue that I still did not receive the full amount of the rebate that I was entitled. She took my info and said she would escalate it to the appropriate department and I should hear back within 3-5 days. A few days later, I received an e-mail from the rebate processing center who processed Walgreens rebates stating that the limit on this rebate was 4 and they sent me 2 checks ($***** and $*****) for 4 rebates. The limit requirements stated in the terms of the rebate clearly stated "limit 1 rebate per product." I had purchased 12 products. The total amount I am expecting for this rebate is $******. I contacted Walgreens again and explained the issue again to a customer service rep and she filed a claim and said she would submit it to the appropriate department and I should receive a response within 3-5 business days. I waited a few weeks and contacted them again after not hearing from them and asked to speak to a customer service supervisor. I explained the issue to her and she apologized for having no one contact me regarding my issue. She said she would escalate the issue and someone will contact me within 3-5 business days. I waited weeks again and never heard again. After this point, I contacted Walgreens numerous other times and each time a customer service supervisor said they were escalate the issue again. When I contacted Walgreens again, the rep said she would transfer me to Nikki in escalations and when I told her who I was she hung up the phone. I called back 3 other times that same day and she hung up every time. A few months later, I received another check in the amount of $*****. At that point the total amount I received was $****** ($***** + $***** + $*****). I never cashed the $** check because I did not want them to say that I agreed the additional $** was settlement to resolve this issue. I contacted my lawyer regarding this issue and she sent Walgreens a letter requesting payment be sent to me within 30 days from receipt of the letter. My lawyer told me that Walgreens never contacted her or addressed the issue. Walgreens made no attempts at communication with me or my laywer. I did receive another $** check in the mail but, that was because my lawyer stated in the letter that I did not cash the $** check because of the reason I stated above and that it cannot be cashed because it stated on the check that the check would be void if not cashed within 90 days. The supplemental $** check that sent again and is void now because it is past the 90 days for it to be cashed for reason I stated above. The only amount I received and cashed were 2 checks ($***** + $*****). I am still owed $****** ($****** minus $*****).

Desired Settlement: See Complaint Text

4/2/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I stopped by the store to return a thermometer that I bought on 11/27/2015. The thermometer has never worked properly and I forgot to return it earlier. I had a receipt with me and since it was more than 30 days since I bought it, I expected to get credit that I could use for a future purchase. When I tried to return this thermometer, the cashier was unable to process the return and called over the shift manager Sanya ****** over to help. Sanya said that since it was more than 90 days, that it could not be returned. I asked if anything could be done and she said that this was the store policy and there was nothing that she could or would do. I asked if she can override this and she said that she could not do anything. This is very frustrating, especially since the back of the receipt contains the refund terms and it does not state anywhere that nothing can be returned more than 90 days old. I realize that this is only $12 + tax but having to deal with this lack of customer service is so frustrating. Thank you.

Desired Settlement: Refund the $12.49 that was paid.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store for handling. The following information was provided as the resolution details.

 

The store manager called the customer and explained that they would give the customer a refund for the product.

If you have any questions please do not hesitate to contact me.

 

Thank you,

 

Ben E.

Consumer Relations Executive Representative
200 Wilmot Road

Deerfield, IL 60015

Fax: ************

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Barry ********

4/2/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I dropped off a prescription on 2/24/2016 to be filled as soon as possible. I have two insurances, ****** and ******. The pharmacy is supposed to bill ****** first, and then ******. They are supposed to bill ****** as the primary and ****** as the secondary. They were billing both insurances as primary, so ****** was denying the claim. The cost of my prescription after they billed ****** was $10, ****** will cover the $10 but they were not running it throught the system correctly so they denied the claim and i paid the $10. Walgreens then told me to contact my insurance company and that I could get a refund for my money if they would cover it. I call my insurance 2 times, the first time they said walgreens was running them through the system as a primary and that they needed to run it as secondary and then it would be covered. I called Walgreens, told them to rerun in, they said it was still not going through. Callled insurance beck they said walgreens was not inputting the origin correctly. Then called walgreens back and they said that it went through and i could come back with my receipt and get a refund whenever. I returned to Walgreens the next day and they said it wasnt letting them run it through and whomever told me I could get a refund must not have run it through the computer first. I then called my insurance and they said you cant rerun a prescription after it's already been 3 days. I wan't my money back, because I shouldnt have to pay for a prescription my insurances will cover completely because the people at walgreens cannot bill them correctly.

Desired Settlement: I want my $10 refunded.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager for handling. The following information was provided as the resolution details.

I contacted Ms. ******** by phone. She stated that the store resolved her issue right after she submitted the claim and everything was taken care of. She stated she was happy with the resolution and thanked me for contacting her. 

If you have any questions please do not hesitate to contact me.

Thank you,

Teza B.

Consumer Relations Executive Representative

4/2/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On March 4, 2016 approximately about 7 PM I went into a local Walgreens to make a deposit onto my netspend card in the amount of $200. The transaction went through successfully and I received a receipt in confirmation that the money will be deposited within 30 minutes. I never received my reload to the card. I went back to walgreens within an hour and advised them that the reload did not process through because the money has yet to load to my card. The manager on duty at that time closed the register and traced the transaction only to advise me that it had gone through successfully on their end. at that time he counted that register down to see if maybe it had not been processed correctly and maybe the drawer would become short or over my $200. This was completely a dead end. I contacted netspend directly with the manager and they advised me that they had nothing in their system in regards to this transaction. so the big question is where is the $200? Walgreens has a no exchange/refund policy in regards to the prepaid cards and gift cards. I had no choice but to respect their company policy because everything went successfully on their end. I returned to the location the following day to see if anything had come up in regards to the reload only to find out that nothing has taken place. the store manager contacted their corporate office and created an escalated case and they advised us to fax over the receipt and front and back of the card. We did that immediately from walgreens on march 5, 2016. We were advised to give them 2-3 business days to resolve the issue only to find out there was nothing that could be done on their end but to contact netspend and the netspend corporate office. Netspend customer service has nothing on this transaction. They have every transaction I had except for this one. I spoke with a netspend corporate response team member in the name of Victoria *********. She advised me to send her my receipt of the reload. I sent her that info on March 7, 2016. She called and emailed me back confirming that she would find my money and get it loaded to my card asap. Still to this very day I have yet to hear anything from Victoria ********* or anyone from netspend or Walgreens. I call everyday to check the status of this claim and nothing has changed, Not to mention I have called Victoria ********* every day since March 7 only to get her voicemail. I leave message after message and I email her constantly to no avail. She has not returned not one of my phone calls or responded to not one of my emails. The initial $200 reload to the netspend card was to pay my deposit to my utilities to my new apartment. I have a 7 year old and a four month old and we are sitting in our apartment with no utilities. No hot water. No heat when its cold out. I cannot heat up formula, take showers or nothing. We have to use the neighbors utilities just to get through the night. My son cannot even do his homework because it is so dark. I have explained this matter to walgreens and netspend daily only to be told they are working on it. I do not understand why they cannot locate this money when this transaction went through but the money was never deposited to my card. now as of today me and my two children are being asked to leave the premises within three days because we cannot stay in the apartment with no utilities. I have not been given any kind solution or compensation to this issue except call back tomorrow and we will update you. This is the most humiliating experience I have ever had to deal with. I am being bounced back and for between netspend and walgreens telling me to contact one another to get the issue resolved. I was told by the walgreens corporate office that the case has been forwarded over to their third party company called Incomm. Incomm traces the transaction to find out what happened to cause the transaction to not allow the reload. I decided to contact Incomm myself to see whats going on and I was advised that they do not handle these type of issues. so I then got incomm and walgreens all on a conference call to see whos lying and sending me back and forth to deadends only to be told they cannot discuss this with me and said they do not handle those type of issues, I should contact netspend. Where is my $200? Today is March 17, 2016 and I still have yet recieved my $200 reload or a refund from walgreens or netspend. Now when me and my kids are homeless due to this problem what do we do? the $200 will not get us another place to stay. I tried to advise my landlord of the situation only to be left with deadend results.

Desired Settlement: me and my kids will be home less with no where to go over $200 that could have been just given back to me when it was noticed that the transaction was successful but I didn't receive the money. I feel I really should be compensated for this wait and be given my $200 back immediately. they actually should double it, its only fair to me and my kids. we should be refunded and some because its ridiculous how long this process is taking. we are going to be homeless. we cant eat a hot meal. we cannot be warm. what are we going to do?

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the gift card department for handling. The following information was provided as the resolution details.

The gift card department determined there was an issue at the POS of the reload. The District Manager was informed who then had the Store Manager John refund the customer their $200, the customer picked up his refund at the beginning of this week. 

If you have any questions please do not hesitate to contact me.

Thank you,

Cierra S.
Executive Consumer Relations Representative
*** ****** **
Deerfield, IL 60015
Fax: ************

3/31/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Hi: On january 8th, 2016, I purchased money order from Duane Reade at 67 broad street, ny 10004 in the amount of $247 plus $7 fee. On March 18th, 2016, the recipient still have not received the funds, I demanded the refund, the store manager refused to give it back to me. I misplaced the MTCn # but called ******* *****,******* ***** said the store must provide the tracking number, the store assistant manager was rude and hung up the phone and said no reprint of the receipt you lost the money and you are stupid. But I purchased and paid at duane reade.

Desired Settlement: I want my money back. I have a copy of the receipt. refund me the money back. ******* ***** already processed the refund for a pick up. please do not rob people.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store for handling. The following information was provided as the resolution details.

We have contacted the customer to make good regarding the $247 Money Order/Transfer. Once the customer contacts us, we will complete the transaction

 

If you have any questions please do not hesitate to contact me.

 

Thank you,

 

Ben E.

Consumer Relations Executive Representative
*** ****** ****

Deerfield, IL 60015

Fax: 256-389-3763

3/30/2016 Billing/Collection Issues
3/30/2016 Problems with Product/Service
3/26/2016 Problems with Product/Service
3/26/2016 Problems with Product/Service
3/24/2016 Problems with Product/Service
3/23/2016 Problems with Product/Service
3/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Walgreens Specialty Pharmacy is responsible for distributing my medication to my Doctor's office every 2 months. Since I have been using them, (last 3-4 years) they have made numerous mistakes from nearly not delivering my medication on time (twice) to charging my credit card unauthorized by me, along with changing my mailing address without telling me. I have placed a number of calls to Walgreens filing complaints and have never received any resolution on the matters. I was told in December 2015 that I would hear back from a manager and never did. I was then told again in the middle of February (week before Pres Day) that the matter would be investigated and that I would receive a callback within 72 hours. I have received no response to date. I recently contacted them today, 03/07/16 and was told by an associate that there was an open ticket and that someone would be reaching out to me within 48 hours. This open ticket is from the last time I called in February. No one has ever contacted me to give me a pulse-check on this case and instead has let it sit in limbo. I have also had to contact Walgreens each time medication is needed in order to get them to deliver the drug to my doctor. I more or less am doing their job when I shouldn't have to. I have also been advised by others that I am NOT the first to complain about these issues. My account should be used within this organization as as lesson of "WHAT NOT TO DO" to a a customers account. The service has been absolutely DISTASTEFUL and Walgreens should be ashamed of themselves!

Desired Settlement: No one has ever been able to explain why all these inconsistencies have occurred throughout my time using Walgreens. There are too many inconsistencies from information provided by customer call center consultants, to not processing my medicine as soon as possible, to unwarranted charges and changes. Someone from compliance/corporate needs to provide justification behind these constant array of mistakes!

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
  

On March 11, 2016 Jessica ******, Operations Resolution Specialist spoke with Mr. ********* about his issues and concerns. She provided him her email, direct telephone number and other contact information for any issues/delays in the future. She is also in the process of providing Mr. ********* with a ********* card and will be monitoring his orders for the next several months to ensure they are being processed and paid properly.


Ms. ****** is also researching other issues/concerns of his, but otherwise he is satisfied with plan of action. 


If you have any questions please do not hesitate to contact me.

 

 

Thank you, 


Becky C. 
Consumer Relations Executive Representative


I

3/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was in the Walgreens check out line today behind a customer taking an exceptionally long time. The cashier called for back-up. Another Walgreens employee rounded the corner & from across the store said "I can check some of you out in cosmetics" & disappeared. Customers at the end of the line went charging over ahead of us that had been waiting. I did not speak to anyone about my frustration because it does no good. I've complained to the Mgr when it has happened in the past but after the 'apology' nothing changes. My 2nd complaint is that you don't give points at the Las Vegas Walgreens. I was there in January & spent a fortune on travel essentials only to be told at checkout there would be no points "because there was a 2nd floor & located in a tourist town"? I would appreciate a better explanation than that. Thank You

Desired Settlement: Explanation why the above situations occured

Business Response:

Thank you for contacting our company in rega**s to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. 

 

On March 14, 2016, ******* H. with Walgreens Balance Rewa**s Department, contacted Ms. **** to discuss the points concern with the **** *** ***** ****,  S, Ste. 100, Las Vegas, NV incident in January. Ms. **** was unavailable and a voice mail was left for Ms. ****. Ms. ******* apologized for the incorrect information provided to Ms. **** and provided her with 20,000 goodwill points for the inconvenience. It was noted Ms. **** had 2 Balance Rewa**s accounts which were merged when speaking with *******. Ms. ******* also left Ms. **** her contact number if she has any questions. 


On March 18, 2016, Mr. Jerry *******, R.Ph. District Manager, Pharmacy and Retail Operations,  contacted Ms. **** and discussed her concerns with the location, ***** ******* **, Dallas, TX. Ms. **** was satisfied with resolution and appreciated the phone call from Mr. *******. 


If you have any questions please do not hesitate to contact me. 

 

Thank you, 


Rebecca C. 
Consumer Relations Executive Representative

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

Mary ****

3/22/2016 Problems with Product/Service
3/17/2016 Problems with Product/Service
3/17/2016 Problems with Product/Service
3/17/2016 Problems with Product/Service | Complaint Details Unavailable
3/17/2016 Problems with Product/Service
3/15/2016 Problems with Product/Service
3/15/2016 Problems with Product/Service
3/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: February 23, 2016, I purchased two (2) & 25.00 dollar gift cards. Walgreens has a policy of not returning or reactivating the cards. The cards were not activated correctly. I could prove this using my IPad that I did not use the cards because the error message states “Not Activated”. Walgreens is the ONLY store where I have had issues either with activation of the cards and/or not able to return then for reactivation. This has happened to me twice and I am sure that is has happened to other customers.

Desired Settlement: I would like $100 for the two (2) purchases of gift cards. The activation systems and Walgreens policy on gift cards need to be improved.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the gift and phone card for handling. The following information was provided as the resolution details.

After researching the two Itunes gift cards for $25 each purchased on 2/23/16 at store number 11515 we show they were both successfully activated. If the customer is having issues with redeeming the card she will need to contact Itunes customer support. Also without a copy of the Starbucks card the customer has mentioned we can not further assist in getting the card activated. 

If you have any questions please do not hesitate to contact me.

Thank you,

Cierra S.
Executive Consumer Relations Representative
200 Wilmot Rd
Deerfield, IL 60015
Fax: 256-389-3763

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the phone and gift card department for handling. The following information was provided as the resolution details.

The Itunes gift cards have been activated for $25 each. I have called Apple and spoken with their customer support who have informed me that the cards are both activated and have full balances of $25 each for use. 

If you have any questions please do not hesitate to contact me.

Thank you,

Cierra S.
Executive Consumer Relations Representative
200 Wilmot Rd
Deerfield, IL 60015
Fax: 256-389-3763

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 11154458, and find that this resolution is satisfactory to me.

Sincerely,

Angela *****

3/12/2016 Problems with Product/Service
3/11/2016 Problems with Product/Service
3/10/2016 Problems with Product/Service
3/10/2016 Delivery Issues
3/8/2016 Problems with Product/Service
3/8/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I dropped a prescription off for D-Amphetamine Salt combo- 30 Ml (45 count) for refill on 02/22/2016. I went back to pick it up 5 hours later and it wasn't ready so it was picked up at 7:30pm on 02/22/2016. 02/23/2016 I opened the bag, as it was stapled together and took my normal dose, 45 mil a day (1 1/2 pills) today, i took my first dose (1/2 pill) then later in the day couldn't remember if Id taken the first and second or just the first, so I counted them. there was 38 in the bottle. Yesterday's full dose plus today's morning dose is 2. The pharmacy only gave me 40 pills, I'm 100 percent positive of this. I work at home and leave my medicine at home when I do go anywhere and nobody has access or has ever stolen my medicine from me but one time in the past a Welgreens in the same city different location shorted me 15 pills, I noticed as soon as I looked in the bottle. That time, I called them and the pharmacist asked that I give him a few days to go through inventory and then advised a few days later that he had made a mistake and I could pick my pills up. Today, the pharmacist told me right off the top of her head that she knew FOR SURE that she hadn't make a mistake. I'm 1 million percent positive that she did. Either in error or someone in the pharmacy stole them because my prescription was short. Walgreens location- 8697 SUDLEY RD Manassas,VA 20110 703–331–3716 Store #13156

Desired Settlement: I was given 40 pills out of a 45 pill prescription, I need the other 5 pills. I know there is a stigma with controlled substances but now I see that actually makes it easier for pharmacists to steal.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District office for handling. The following information was provided as the resolution details.

1. Date resolved: 2/29/16
2. Who resolved: ****** *********
3. How resolved: Patient will stop by pharmacy to pick up 5 tablets
4. Customer satisfaction: yes
5. Compensation given: no

Thank you,

****** *********, R.Ph.
Area Healthcare Supervisor

If you have any questions please do not hesitate to contact me.

Thank you,

**** **

Consumer Relations Executive Representative

3/5/2016 Problems with Product/Service
3/5/2016 Problems with Product/Service
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3/4/2016 Problems with Product/Service | Complaint Details Unavailable
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3/1/2016 Problems with Product/Service
2/28/2016 Advertising/Sales Issues
2/27/2016 Problems with Product/Service
2/27/2016 Advertising/Sales Issues
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2/25/2016 Guarantee/Warranty Issues
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2/19/2016 Billing/Collection Issues | Complaint Details Unavailable
2/19/2016 Advertising/Sales Issues | Complaint Details Unavailable
2/18/2016 Problems with Product/Service
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2/6/2016 Guarantee/Warranty Issues
2/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered photo cards from Walgreens website and the printed cards didn't look like it was being showed in the website. Furthermore, beyond the added white borders (that were not showed in the website) the picture was not centralized, one border being at least 3 times ticker than the other. For a card it looks like something that was discarded due to the very low quality. According to the store manager, that is the best they can do. If Walgreens can't deliver what they sell in their website then they shouldn't offer that product.

Desired Settlement: Walgreens website should show photos/cards as they will actually be printed. There is a great discrepancy between we see in the website and what is printed.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Ecommerce Department for handling. The following information was provided as the resolution details.

Ecomm called and spoke with customer and his main concern was cropping issues and if the prints does not look as they appear online. They advised customer to try different photos to see if the issue still occurs. Provided tips to customer on how to crop and adjust pictures with low resolution. Issued a courtesy credit for (25) 5x7 folded cards and (free shipping), (mail) so that customer can see if printing issue is from local Wag ****** **** photo dept.

If you have any questions please do not hesitate to contact me.

Thank you,

****** **
Executive Consumer Relations Representative
*** ****** ** ********** ** ***** **** ************

Consumer Response:

 
Better Business Bureau:

 

The response from the business to BBB is actually not satisfactory to me, the issue is not related to the resolution of the picture.

But I had the commitment from the business that they will work to fix their website issue and will keep me posted on that.

So that's why I'm saying that the resolution is satisfactory to me.

Sincerely,

****** ****

2/2/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am the victim of fraud in the amount of $1500 with the prepaid reloadable Paypal My Cash product distributed by InComm. I have a complaint with full details on the BBB here: case# 27451505 For Walgreens reference, I purchased this card (3x 500) at the *** * ********** ** location in Grayslake, IL. The cards were purchased 5/1/15. I scratched off the PIN and tried to use them starting on 7/8/15. The funds were gone and I immediately notified InComm of this. I am the victim of an unauthorized electronic financial transfer from my card. InComm was negligent in not only keeping my money safe, but in resolving the issue to my satisfaction and to that required by federal Regulation E - Electronic Fund Transfer Act. Per Subpart A, V. Consumer Liability and Error Resolution (12 CFR 1005.6, 1005.11). InComm asserts that I must be the victim of a scam and gave my PIN out willingly, however there is no data supports this assertion. I am technically savvy and have a demonstrated history of my own usage of these cards. InComm takes this position solely to try and get out of any responsibility to myself as a consumer. I am not alone in this matter as victims of the same fraud with this product or others can be found, some going back years. While InComm has recognized a pattern of money laundering actions that occur to victims of unauthorized transfers, they have done nothing to freeze or curb suspicious behavior when viewed - it is simply used after the fact to blame victims and claim that victims must have given out their PIN. However explanations from low (card tampering) to medium (rogue employee) to high tech (data breach/hack) examples of PIN theft can be the explanation - if InComm spent their time & effort on investigating and preventing these problems. Given a track record of failing to serve and protect consumers, regulatory noncompliance, & victim blaming, I believe Walgreens should disassociate themselves from InComm and pressure them to resolve my case.

Desired Settlement: refund of funds. reconsideration of future relationship with incomm and their products.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the gift card deparment for handling. The following information was provided as the resolution details:

After further review of Mr. ******* ********** case our fraud investigation found no internal fraud on the PINs purchased by the customer. The investigation also found that there was multiple individuals outside of the customer listed that stated they were scammed by someone attempting to purchase a Vehicle, ATV and Watercrafts. The receiving accounts have been blocked and they are no longer able to redeem money into these accounts. I was also informed that a refund check in the full amount of $1,500.00 is being issued to Mr. ********. Mr. ******** can follow up on the status of his case by calling the number on the back of the PayPal card ***************

If a customer believes that they were a victim of PayPal fraud or victim assisted fraud the customer should call the phone number listed on the back of the card *************** If the customer believes they were a victim of fraud they will have to fill out a dispute form regarding their fraud case. InComm’s fraud department will review the case and work with PayPal on the investigation. If the customer was a part of victim assisted fraud our internal team will work with PayPal to review the case. Once the investigation or review is complete if PayPal agrees that there is fraud they will block the account so no further action is taken against the account. If there are funds available and PayPal agrees that there is fraud, they will capture the funds and later reverse the funds back to InComm. Once the funds are reversed InComm’s Accounts Payable team will issue a check to the customer in the amount that was approved and reversed by PayPal.

We would like to note that if a customer believes they are a victim of fraud or involved in victim assisted fraud to file a police report with their local law enforcement agency.

If you have any questions please do not hesitate to contact me.

**** **

Consumer Relations Executive Specialist

Consumer Response:


Complaint: ********

*****

I see that your e-mail has been dated as sent 1/13.  You have received some inaccurate information from a company representative.

The one I am in most contact with is ***** *******, COO of ITC Financial Licenses, subsidiary of InComm Holdings, and the decision maker in regards to these cases with the fraud investigation lead *** ******** under him.

I received $500 of the $1500 I was outed, in an effort to placate me.  The full amount of $1500 has never been offered at any time.

I have been provided the logic used to determine I was scammed.  The logic is at best inconclusive and leads to the possibility - not the conclusion - that I was scammed.

A possible explanation from day one, which I provided, were various places a vulnerability may have existed in their process.  Low to high, these were always possible explanations.  InComm does not like them because in all case someone other than myself is liable - usually them.

Poor InComm CSR training (at the number you noted) led to me destroying some evidence of my story.  However, I was able to find a fellow victim who still had his evidence.  It pointed very strongly to an inside job.  He was refunded fully - however InComm reiterated their position to me via ***** on 1/19 - that I would not be given my remaining $1000, and that the existence of this other case and its findings had no effect on my own.  At this point I considered it a great act of cognitive dissonance to discount my background, my story, and the much greater probability I was also a victim of an inside job.

I furthermore came upon some very key points of information.  

1. Customer PIN numbers are kept plaintext in the InComm PayPal My Cash database.  Additionally, many employees have access to this database data.  Consult with anyone on your database team and you will find this a shockingly poor decision and a shockingly easy one open to embezzlement.  The effort to take PINs, and thus money, is trivial.  An inside employee need only look for a PIN with loaded money that has not yet been loaded, in the hope that a cardholder would not miss it.  Victims I found found their money to be gone after weeks, months, or a year.

2. I was able to obtain the accounts my PINs were loaded to.  I tracked one of these to a former DBA at InComm who left the company the same month I and some other victims found our money to be missing.  This person definitely had access to our money.  I do not know if they left on good or bad terms.  I do not know the scope of this embezzlement - I do know InComm has used flawed logic to deny justice to other victims of it.

I made the following information above known to ***** 1/19 around 9am central.  It has been 3 business days yet I somehow have not had a response.  To be clear I am 110% confident in my research and the ability to take it to small claims court in Georgia and win.

Furthermore, I do not believe you should be selling these cards currently.  They have zero consumer protection.  The database is completely open to embezzlement - I caught one person, I would not be surprised if there are more.  It will take them some time to correct this fundamentally flawed design.  Additionally the fraud department has not proven itself able to act objectively and logically investigate fraud with their available data, which is much more than I had to work with.

*****

1/30/2016 Advertising/Sales Issues
1/29/2016 Problems with Product/Service
1/27/2016 Billing/Collection Issues
1/27/2016 Problems with Product/Service
1/25/2016 Problems with Product/Service
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1/10/2016 Problems with Product/Service
1/9/2016 Problems with Product/Service
1/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I dropped my prescription off at Walgreens on Thursday 12/10/15. They stated that my prescription will be filled on Sunday 12/13/14 thru my insurance. I called two times on Sunday and they stated both times that they are working on my prescription and it would be ready in 30 minutes. Due to a broken back, I was not going to rely on that and would call back to make sure it was ready. Again, same answer "We're working on it right now and it will be ready in 30 minutes." Sunday came and went. I called this morning at 9:46 am (Monday 12/14/15), again, exact same reply. Called back at 11:23 am, same reply. Called back at 1:09 pm, same exact reply (word for word). Called back at 2:21 pm, same reply. This time I decided to call their corporate headquarters to state my complaint about the horrible service. They took my information and gave me a case # 04900161. I advised them that I would be filing a complaint as well. The prescription is a narcotic class II pain medication. When I dropped the prescription off, I was immediately scrutinized and assumed to be an abuser. They were rude and asking me for the same information over and over. I have two 14 inch rods in my back (both broke), 18 screws (one screw tip broken off and floating in my spine), four plates, two bridges and numerous spacers. In addition, I've had three cancers in three years (thyroid, Stage IIC Melanoma and invasive basal cell carcinoma). I shouldn't, nor should anyone, be profiled as just another abuser without knowing my medical history. I am and have suffered enough. I SHOULD NOT HAVE TO DEAL WITH THIS ON TOP OF EVERYTHING ELSE! They have done nothing to give me straight answers. They keep telling me everything is okay with the prescription, "They're just working on it." For two days straight and at least seven calls its being worked on and will be ready in 30 minutes. My back can't handle the drive and wait. Had I went there every time they stated this, I would be waiting. This is unacceptable!

Desired Settlement: I want an apology, a change in the way the pharmacy treats patients (to include training and knowing a patients medical history and health issues to avoid assuming and passing judgement) and my prescription filled like they've stated seven plus times now! This is totally unacceptable practice from ANY company!

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.

We have tried to reach the customer via telephone a few times but there was no answer. As of 12/22/2015 we sent the customer an email as well but still have not received a response. 

If you have any questions please do not hesitate to contact me.

Thank you,

Cierra *.
Executive Consumer Relations Representative
200 Wilmot Rd
Deerfield, IL 60015
Fax: 256-389-3763

1/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased two dunkin donuts gift cards tonight from walgreens at 10:30 pm on 12/22/15. I got home to attach the gift cards to the receipts and noticed that the numbers on the back on my cards did not match the numbers on the receipts. I went back to the store and the manager Megan said there was nothing they could do to rectify this. I spent $30 and she did NOTHING to try to help me. Now i am out 2 Christmas gifts for my daughter's kindergarten teachers for the morning and $30. I have 2 Unactivated gift cards that are garbage!!!!!!!!!!!!!! I WILL NEVER SHOP AT A WALGREENS AGAIN AND WILL DEFINITELY SPREAD THE WORD!!!!!!!!!

Desired Settlement: I would either like my $30 dollars back or 2 ACTIVE gift cards that are $15 a piece like i bought

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Gift & Phone Card Department for handling. The following information was provided as the resolution details.

We have reached out to the customer via email on 12/23/2015 and called the customer on 12/28/2015 trying to request more information on the case. In order to further assist the customer we will need a copy of the purchase receipt and the copies of the front & back of the gift cards. 

If you have any questions please do not hesitate to contact me.

Thank you,

Cierra *.
Executive Consumer Relations Representative
*** ****** ** ********** ** *****
Fax: 256-389-3763

1/7/2016 Problems with Product/Service
1/6/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I frequently go to Walgreen Pharmacy at Store #09135 on 3529 north Elm Street, Greensboro, NC 27405 , but for the past several months there is a black female in a pin cardigan that follows me in the store like I am a criminal. It is insulting and I am fed up with it. Today I went on with my subscription and picked up M &Ms and was looking for the the aluminium foil. Soon as I passed the isle she was on she stopped talking to the stock perso and asked" Can I help you?" I replied, "Where is the aluminum foil?" She pointed to it on the next isle I got it and preceded to the pharmacy to hand in my subscription. On my way I looked in the mirror and she was following me. All the way to the pharmacy area and stood there . She normally acts like she is stocking the area and continues to walk by until she follows me out the store. I am tired of being targeted. i am a doctor. I do not steal and finds it insulting to the point that I am asking my insurance to recommend another preferred pharmacy.

Desired Settlement: I want my incident documented because I am sure I am not the only person this is happening to at Walgreen.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. 

Tom *********, District Manager, called Ms. ******* on 1/5/2016 and apologized. Mr. ********* reviewed the incident with Tarvio ******, Store Manager. He reiterated the importance of following customer service protocol to ensure that all customers are greeted and proactively offered assistance. 

If you have any questions please do not hesitate to contact me. 

Thank you, 

Stephanie *.
Corporate Consumer Relations
200 Wilmot Rd
Deerfield, IL 60015
Fax: 256-389-3763

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 11022322, and find that this resolution is satisfactory to me.

Sincerely,

Latoya *******

1/6/2016 Problems with Product/Service
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1/4/2016 Billing/Collection Issues
1/1/2016 Problems with Product/Service
12/30/2015 Problems with Product/Service
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12/28/2015 Problems with Product/Service | Complaint Details Unavailable
12/25/2015 Problems with Product/Service
12/24/2015 Problems with Product/Service
12/24/2015 Problems with Product/Service
12/24/2015 Problems with Product/Service
12/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Re Order 10146751091 - I CHATTED up their customer service within 30 days of receiving the package and the fella said I was technically over the 30 days due to it's delivery to the leasing office, not to me. I wanted to return all the deodorant I got - because it does not work. They declined to help me.

Desired Settlement: What they think is fair.

Business Response: Thank you for contacting our co*pany in regards to this co*plaint. Our Consu*er Relations depart*ent has sent this case to the E-Co**erce Depart*ent for handling. The following infor*ation was provided as the resolution details. 

Candace F., Issue Resolver for Walgreens.co* issued *r. ****** a refund of $23.67 on Dece*ber 23, 2015. 

If you have any questions please do not hesitate to contact *e. 

Thank you, 

Stephanie *.
Corporate Consu*er Relations
200 Wil*ot Rd
Deerfield, IL 60015
Fax: 256-389-3763

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 11006661, and find that this resolution is satisfactory to me.

Sincerely,

Trevor ******

12/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The items in the weekly ad are not in stock! When I was asking for help, the employee said "No" we don't have that. I asked for another item "No" we don't have that! I told the person with me to put everything eles we had in the cart back. I went in there for ad items and now I have to go somewhere eles to get these items. I'm tired of their relentless ad items not being in stock, so I called the 800 Walgreens doesn't care number. The customer service lady asked me if I wanted to leave my phone number she would have Corporate call me back. I said OK and gave her my number to give to Corporate. The next day the manager of the store I left called me! She told me she was right there and heard me ****ing at she made offers to me to fix the problem. I told her I don't ****************** She was lying. I said if you were right there, why didn't you help me? I never saw her. We put our other items back. People who are ****ing don't stop to return the items to the rightful place! I am sooo offended she is saying I **** and I don't. Why don't you just have the items in the store that YOU Advertise? I talked to the district Manager today. He didn't seem to have the time of day for this. I told him to call me after he spoke to this very upsetting manager. For me I wasted my time to go there. I had to shop elsewhere to get the items I still needed. That costs gas and there was a discount for Senior Day if I could've bought it Walgreens so I spent more money buying these items at another store. So a note to the District Manager: you should have done something to make your mixup not cost customers more money! You should already know this.

Desired Settlement: Gift card for costing me more money, time gas. Get the ad items in your stores.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. 

***** ********* District Manager, called Ms. ******* on December 3, 2015. He explained that he spoke with the store manager and the rice and water will be available for the customer at Walgreens store #****. Ms. ******* was also given a $25 gift card for her trouble and will be given the senior discount when she picks up the rice and water.

If you have any questions please do not hesitate to contact me. 

Thank you, 

********* **
Corporate Consumer Relations
*** ****** ** ********** ** ***** **** ************

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the district manager for handling. The following information was provided as the resolution details.

Below is the following actions to taken to resolve the case with Mrs. *******

I spoke with Mrs. ******* on December 2nd about her store visit at store #**** on Cleveland Ave concerning the lack of ad items. I explained to her that we can get the items and apologized for being out of that particular item. The store does not carry the Minute maid rice in their basic set. We have several stores that do carry that item. She also had an issue with the store manager she said as I was talking to her. I told Mrs. ******* that I would deal with the store manager. Mrs. ******* stated why didn't I call the store manager before I called her? I explained that I like to call the customer to see what issues they have then I go from there. As I told her this she hung up on me. The following day I called Mrs. ******* to get the issues resolved. I told her that I can have the items and have them ready for her at store **** ** ********* and she asked why she can't get them at store ****. I explained they didn't carry the item so I was having another store take care of it that was close to her home. I also offered her a $25 gift card because I appreciate her business. She picked up the gift card at store #**** on December 3rd and her Rice and water that we don't carry but requested (Not in our ad) is ready for her at store **** ** *********. I explained to Mrs. ******* that not all items are in every store that is in our ad but that they do get an authorized distribution of that item to support the ad. At this point we have met her concerns and gave her compensation. I replied to this in the last complaint.


If you have any questions please do not hesitate to contact me.

Thank you, 

Consumer Response:
Complaint: ********

I am rejecting this response because:
I don't know half of what the district manager is talking about. Maybe he has me confused with another complaint from another customer. He did tell me to drive 12 miles to a Walgreens across town, passing 3 other Walgreens to pick up the rice they advertise and don't carry, and I told him No. Why do Walgreens advertise items they don't carry?  I left a message for ********* ****** to call me. But she doesn't bother to resolve this either.
Sincerely,

****** *******

12/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Deceptive price tags. Deceptive because the price shown is not the price received. Walgreen's clearly has a morality problem and I will therefore explain it for them. 1. Customers walk in for the advertised convenience/availability/location in the marketplace. 2. Must have a card to get price. 3. Price at bottom of tag in large print is fake citing "is like paying". 4. This is deception and taking advantage of people in need of a product. 5. This is not the practice of a better business. A better business like one across the street has the price listed and that is what it rings up for. Btw: the baby formula that your clerk tried to charge me $28.99 was $16.99 at CVS.

Desired Settlement: Remove all "is like paying" price tags from all Walgreen's locations nationwide. Only a bafoon would continue such practices after state attorney general's file suit. Obviously your CEO, coo, and marketing team are misguided. Call directly on my cell and I will counsel you no cost...as you need it...you obviously need a lot of help and are clueless as to what a better business looks like.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Legal Team for handling. The following information was provided as the resolution details.
Walgreens cares very much for our customers and our communities. Such a commitment has been demonstrated time and again by our outstanding customer service, our commitment to supporting the communities we serve, and our dedication to offering consumers beneficial promotions on products they use every day. Walgreen Co. has not knowingly or willfully engaged in any deceptive behavior regarding the advertisement of promotions and discounts at our retail locations. The Company expends significant time and resources to ensure that all advertising, including shelf tags, are clear, conspicuous and compliant with US and state regulatory requirements. While Walgreen Co. does not agree with the allegations made by Mr. Vandyne, we do sincerely regret his displeasure and hope to better serve him in the future.


If you have any questions please do not hesitate to contact me.

Thank you,

******* **
Consumer Relations Executive Representative 
*** ****** **** ********** ** ***** ****************














Consumer Response:


Complaint: ********

I am rejecting this response because:

Walgreen's need to have the "legal" department concoct a response demonstrates how bad this practice is. Your customers shouldn't be expected to hire an attorney to decipher your price tags. Time to man up and to have the CEO call me. Price tags are deceptive. A better business does not have deceptive price tags or hang onto bad defend a practice until legally forced to do so. A better business owns the mistake, stops the practice once State attorney generals start filing suits. No wait I must correct myself...better businesses don't have to have state attorneys generals file suits.

Your price tags are deceptive and wrong; you know it, I know it, and attorney generals know it. you already know which state attorney generals have filed suit.

Sincerely,

***** *******

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Legal Department for handling. The following information was provided as the resolution details. 


Walgreens cares very much for our customers and our communities. Such a commitment has been demonstrated time and again by our outstanding customer service, our commitment to supporting the communities we serve, and our dedication to offering consumers beneficial promotions on products they use every day. Walgreen Co. has not knowingly or willfully engaged in any deceptive behavior regarding the advertisement of promotions and discounts at our retail locations. The Company expends significant time and resources to ensure that all advertising, including shelf tags, are clear, conspicuous and compliant with US and state regulatory requirements. While Walgreen Co. does not agree with the allegations made by Mr. Vandyne, we do sincerely regret his displeasure and hope to better serve him in the future. 



If you have any questions please do not hesitate to contact me. 
 
Thank you, 
 
***** **
Consumer Relations Executive Representative
*** ****** **** ********** ** ***** ****************

12/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I brought 3 gift cards on September 3rd or 4th and one was for Bas pro and one was for ******* these two had money added to them but the Friday's one didn't have money we went and at Friday's and they said no money added to the card so we went to walgreens and i talked to the manger and he relplaced the card and we just went to use the card the manger relplaced but again that had no money on it. The manger at Friday's said that was not there card and i called a different walgreens and they have the one that the manger showed us Saturday night and we tried the 2 card on 12/12/15 and i called the manger of walgreens and talked to them and he was not help i told them the card they sold me was not legit card.

Desired Settlement: I hope i can get my 25 dollars back

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Gift Card Department for handling. The following information was provided as the resolution details.

 

The original receipt is required so we are able to properly investigate the card. Please be advised, we would like to offer a $25 Walgreens Gift Card to replace the $25 Friday's Gift Card. Please let us know if this is a suitable resolution so I may mail out the gift card to the customer.

 

If you have any questions please do not hesitate to contact me.

 

Thank you,

 

***** **

Corporate Consumer Relations

*** ****** **** ********** ** ***** ****************

12/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Tuesday 12/1/15, I saw an ad on Facebook sponsored by Walgreens with a picture of my son's formula "Similac Total Comfort" stating that it "Baby was 25% off with code 25CYBER". I clicked on the link, which directed me to Walgreens website, and the product. It was listed at full price at $28.99. I added it to the cart, and entered the previously mentioned code, but it stated the product did not qualify. I contacted Walgreens and received the following response on 12/3/2015 from * *** ** Case # ******** "If you do not see a sale price on the actual website, we can not honor it". I continue to see the ad on Facebook- as have several of my friends. I have not purchased it yet, but would like to at the ADVERTISED price.

Desired Settlement: I would like the advertised price to be honored. IE: $21.74) and something for my time.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Ecommerce Issue Resolver Team for handling. The following information was provided as the resolution details.

****** ** emailed the customer and received the telephone number to her Balance Rewards account. She issued the customer $10.00 in points to the customer for her to redeem for the item. The item was excluded from the promo code 25cyber and we are unable to reissue the expired promo. This was resolved by email with the customer on 12/11/2015 and the points were issued to her account.

If you have any questions please do not hesitate to contact me.

Thank you,

*** **
Consumer Relations Executive Representative
*** ****** ****
********** ** *****
Fax* ************

12/21/2015 Problems with Product/Service
12/20/2015 Advertising/Sales Issues
12/19/2015 Problems with Product/Service
12/18/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was incorrectly charged $98.70 for my August ******* prescription. I was part of a copay assistance program with ****** ******** Services Pharmacy (A Walgreen's Pharmacy) where I would receive ******* with a $0 copay. Something happened with my insurance, which I still do not fully understand, and I was charged a penalty on top of my $0 copay. CF Services Pharmacy did NOT notify me of this change to my copay assistance and did not get my permission to send my prescription with this penalty charge. On 9/9/15, my health advocate called to have this corrected and was told I would receive a call back, which I did not. On 9/11/15, she called again and spoke to *****. He said that he would correct the error, that I do not owe $98.70, and that I would be sent a statement to that effect. I never received this statement and the error was not corrected. I kept receiving bills and we tried several times to correct them, on 12/2/15 and 12/3/15. On those occasions my advocate spoke with Claudia and then a supervisor, ********. Both promised me that the bill would be corrected to $0 and that I would receive a statement to that effect. I have now received another bill, still for $98.70 and the problem has not been corrected. I did not permit the sending of this medication with this copay amount and the bill is therefore incorrect. I want my statements to be corrected and to reflect that I owe $0 for this mistake.

Desired Settlement: I want this billing error to be corrected immediately. I want to receive a statement reflecting the fact that I do not owe $98.70 and that I in fact owe $0.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Specialty Pharmacy Department for handling. The following information was provided as the resolution details. 

******** *****, Group Supervisor - Specialty Pharmacy, confirmed that Mr. *********** $98.00 balance was written off. ******** called and spoke with ******, a representative for Mr. *********, on 12/15/2015. ******** sent an email to ****** with a copy of the statement with a 0 balance attached. 

If you have any questions please do not hesitate to contact me. 

Thank you, 

********* M.
Corporate Consumer Relations
2** ****** ** ********** ** ***** **** ************

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********

12/18/2015 Problems with Product/Service
12/18/2015 Problems with Product/Service
12/18/2015 Problems with Product/Service
12/18/2015 Problems with Product/Service
12/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went into the ***** ***** ** Walgreens and purchased several gift cards. I got home and began to sort them out to discover the cashier rang one up for $125 and it was supposed to be $25. I immediately called the store and spoke with ****** who said there is nothing they can do. I also called the 800 number for the corporate office and was told the same thing. So now because of the cashiers mistake I am out $125. Neither person I spoke with seemed to care at all. I just want the mistake corrected. The customer service was lacking so bad that I don't know that I will ever shop there again. I know that it is possible to resolve this because my mom was a cashier at the same store and personally watched the manager void a transaction because of a gift card issue. It's clear they just don't care.

Desired Settlement: I want the 125 gift card corrected to the 25 that I asked for

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
 
An email was sent to the customer requesting that the incorrect card be taken back to the store and the manager will refund the 100.00 dollars and a 25.00 gift card will be issued.


If you have any questions please do not hesitate to contact me. 




Thank you, 



******** **
Consumer Relations Executive Representative
*** ******** **** ****** ******* ** ***** **** ************

12/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: To whom it may concern: On October 4, 2015, I dropped off my picture slides at Walgreens Store # 05489 (order # ******* to convert the slides into a DVD. I was told the DVD will be ready in 3 weeks. Three weeks later, I never received a call from Walgreens photo department, when I called them, I was told they do not have my order but will investigate as to what happened. Walgreens assistant store manager, **** *******, called me and told me that Walgreens employees have lost my order. As I have told **** previously, I do not appreciate such carelessness with my family’s heritage old pictures. The picture slides that Walgreens lost were brought all of the way from Ukraine by my immediate family members specifically to have them copied over to the DVD in the United States. These are our only family pictures that were taking place in 1970s of our childhood and now they are lost due to incompetence of Walgreens employees. Now my family has no way of obtaining our pictures back and Walgreens is at fault. I have asked John to compensate my family $4000.00 for these pictures and the heartache this Walgreens store has cost all of my family. I do not appreciate John as well as other Walgreens employees taking this issue lightly. John offered $500 compensation which does not at all cover the cost of family members traveling to the United States with these picture slides as well as emotional attachment that my family has for these pictures. I ask you to look into this matter seriously and put yourself in my position. I asked for such compensation to cover the cost of getting my pictures to the United States and well as the emotional distraught that Walgreens caused my family. My pictures are lost forever and can never be replaced. My family and I have been completely mistreated and disregarded by Walgreens Store #05489.

Desired Settlement: I have asked Walgreens to compensate my family $4000.00 for these pictures and the heartache this Walgreens store has cost all of my family. The pictures were personally flown from Ukraine to the United States in order to convert the slides into DVDs.

Business Response:

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Sedgwick Insurance Department for handling. The following information was provided as the resolution details.

On 12/1/2015 Sedgwick examiner ***** *. reached a settlement with the customer. Although unhappy all her photos of family were lost, she accepted and signing a release for $1,000 compensation.

If you have any questions please do not hesitate to contact me. 

Thank you,

****** **

Executive Consumer Relations Representative

200 Wilmot Rd. 
Deerfield, IL 60015

Fax: 256-389-3763

12/11/2015 Problems with Product/Service
12/8/2015 Problems with Product/Service
12/6/2015 Problems with Product/Service
12/2/2015 Billing/Collection Issues
12/2/2015 Problems with Product/Service
11/30/2015 Problems with Product/Service
11/30/2015 Problems with Product/Service
11/28/2015 Billing/Collection Issues
11/27/2015 Problems with Product/Service
11/26/2015 Problems with Product/Service
11/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: *** ********* **** *** ***** ****** ** ***** ***** ******** This is the address of the walgreen I do not see in your system??? my number is ********** I purchased a my cash code for *** *** with $100.00 cash. When I tried using the code it said invalid and it did not work. I have purchased these before and never had an issue with them. I tried calling the number actually two numbers on the back of the card for the my cash code but had no luck reaching anyone. I wanted to return the gift card because it was no good I am not hiding anything. When I went back to walgreens I was told I was not allowed to return gift cards. I understand that but I never got a gift card because it was never gifted it was never good they gave me something that didn't work that they sold I feel its there responsibility to fix it. Not mine I felt like I was just giving them 100 dollar of my money for nothing. I understand gift cards cant be returned but this one never worked agree should stand behind there products I don't think I am asking for a lot if they are having issues with the codes then they need to stop selling them I picked up a *** *** card first when the cashier scanned it showed invalid card meaning that they don't look at the expiration dates or follow up on there inventory too see if there are cards are valid so its a good possibility that the my cash card I received was also invalid. Product_Or_Service: ****** mycash code Order_Number: ********** Account_Number: **********

Desired Settlement: DesiredSettlementID: Refund I would just like to get my money back. My $100.00 that's all I want. I didn't think I had to take it this far but it seems like I had no choice. I can show proof in court if I have too if need to go that far that I never used this code I have the nothing to hide and that agrees needs to stand by the products they sell instead of looking the other way if this is how they treat there customers I wont ever shop there again and ill make sure to tell every single person not shop there

Business Response:

Thank you for contacting our company in regards to this complaint. Our consumer relations department cannot resolve the case without the required information from the customer. We have reached out to the customer four times requesting a copy of the front and back of the card purchased, as well as a copy of the purchase receipt. The customer has not responded. 

 

If you have any questions please do not hesitate to contact me.

 

Thank You,

 

**** B.

Consumer Relations Executive Representative

200 Wilmot Rd

Deerfield, IL 60015

Fax ************

 

11/24/2015 Problems with Product/Service
11/24/2015 Problems with Product/Service
11/21/2015 Problems with Product/Service
11/21/2015 Problems with Product/Service
11/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Walgreens **** ** ******** ** West Memphis, AR 72301 On October 9, 2015 at approximately 11:30 am I arrived at the drive through window of the Walgreens Pharmacy located on Missouri Street in West Memphis, Ar. I pulled up to the window and rang the bell. 5-10 minutes later Jennifer answered and asked how can I help you? I advised her I wanted to drop off a prescription, and without getting my prescription she left the window. 10-15 minutes later I saw her assisting a man in the window, I rang the bell again and she ignored me. After a few minutes she came over a second time and asked how can she help me and again I responded, I need to drop off a prescription. And again he failed to get my prescription and walked away. A few minutes later Jennifer came out the back and went to the window to help a new customer a older white lady. Jennifer mentions me because the lady looked over at me and laughed. Then Jennifer for a third time came over to the window and asked me the same question again, but this time asking for my prescription. Instead of her helping me since I was first, she continues back to the front counter to help the lady that was the last to arrive. I feel very disrespected and mistreated. We dont have options to get our medicine in our small town and I feel Jennifer takes advantage of that fact. She is a horrible customer service person and needs to apologize and be retraining on professionalism and ethics. I will appreciate if you would have the Company review the video footage to see that I waited over 35 minutes to get help and she put other customers ahead of me purposefully. Product_Or_Service: Medicine

Desired Settlement: DesiredSettlementID: Contact by the Business I would like to know if the employee has been disaplined as a result of the unfair treatment.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.

On 10/26/2015 the District Manager Trey S. has documented that all employees involved have received appropriate disciplinary action. Also he has tried to reach the customer at the number provided but it is not a working number and he hasn't had any success with contacting the customer by e-mail. Compensation hasn't been given but the District Manager is willing to provide compensation once he has had contact with the customer.

If you have any questions please do not hesitate to contact me.

Thank you,

Cierra S.
Executive Consumer Relations Representative
*** ****** **
Deerfield, IL 60015
Fax: ************

11/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: *** * ********** **** *** ***** * went for A tb shot 10/12 at 2:30. I was told to return wednesday after 2:30, but the pharmasis was closed. I called the clinic and was told I could go to another clinic, but I did not have time to go. I was told I could return 10/15 at 2:06, but they were closed. I called again and filed a complaint and was told someone will call, but no one has.

Desired Settlement: I would like a refund $28 or redo the service.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Service Recovery department for handling. The following information was provided as the resolution details.

On 10/29/15 ***** ** in our Service Recovery department contacted the customer. The customer will be issued a $28.00 refund for the cost of the procedure.


If you have any questions please do not hesitate to contact me.

Thank you.

******* **
Consumer Relations Executive Representative
*** ****** **
********** ** *****
****************

11/6/2015 Problems with Product/Service
11/5/2015 Problems with Product/Service
11/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Walgreens advertised a rebate associated with a product on their website that is paid by them. I made a purchase from Walgreens website for the products that were associated with the rebate advertised. The rebate was associated with 4 different products. The rebate amount for each product purchased was $15.00 each. I had purchased 3 of each of the 4 different types of products and mailed all requirements for the rebate. The total amount of the rebate that I was due was $180.00 ($15.00 x 12). A few months later I received a rebate check that was for $15.00. I contacted Walgreens after I received the incorrect amount of the rebate and explained my issue with a customer service rep. She said she would submit this to the appropriate department to address my issue. A few weeks later, I received an additional check for $45.00. I contacted Walgreens customer service again and explained the issue that I still did not receive the full amount of the rebate that I was entitled. She took my info and said she would escalate it to the appropriate department and I should hear back within 3-5 days. A few days later, I received an e-mail from the rebate processing center who processed Walgreens rebates stating that the limit on this rebate was 4 and they sent me 2 checks ($15.00 and $45.00) for 4 rebates. The limit requirements stated in the terms of the rebate clearly stated "limit 1 rebate per product." I had purchased 12 products. The total amount I am expecting for this rebate is $180.00. I contacted Walgreens again and explained the issue again to a customer service rep and she filed a claim and said she would submit it to the appropriate department and I should receive a response within 3-5 business days. I waited a few weeks and contacted them again after not hearing from them and asked to speak to a customer service supervisor. I explained the issue to her and she apologized for having no one contact me regarding my issue. She said she would escalate the issue and someone will contact me within 3-5 business days. I waited weeks again and never heard again. After this point, I contacted Walgreens numerous other times and each time a customer service supervisor said they were escalate the issue again. When I contacted Walgreens again, the rep said she would transfer me to Nikki in escalations and when I told her who I was she hung up the phone. I called back 3 other times that same day and she hung up every time. A few months later, I received another check in the amount of $60.00. At that point the total amount I received was $120.00 ($15.00 + $45.00 + $60.00). I never cashed the $60 check because I did not want them to say that I agreed the additional $60 was settlement to resolve this issue. I contacted my lawyer regarding this issue and she sent Walgreens a letter requesting payment be sent to me within 30 days from receipt of the letter. My lawyer told me that Walgreens never contacted her or addressed the issue. Walgreens made no attempts at communication with me or my lawyer. I did receive another $60 check in the mail but, that was because my lawyer stated in the letter that I did not cash the $60 check because of the reason I stated above and that it cannot be cashed because it stated on the check that the check would be void if not cashed within 90 days. The supplemental $60 check that sent again and is void now because it is past the 90 days for it to be cashed for reason I stated above. The only amount I received and cashed were 2 checks ($15.00 + $45.00). I am still owed $120.00 ($180.00 minus $60.00).

Desired Settlement: I expect a check in the amount of $120.00.

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Rebate Department for handling. The following information was provided as the resolution details.

*** *********** purchased 12 units of the four different Artic Natural products. The rebate policy for this offer states that there is a limit of one rebate per product. Mr Schoennagel purchased 4 different Artic Natural products - Artic Naturals Total Omega, Artic Naturals Daily Omega-3, Artic Naturals Krill Omega and Artic Naturals Ultra Omega-3. Consistent with the offer, he received a total of $60 in rebates from walgreens.com -- $15 for each of the four different Artic Naturals products purchased. Therefore, no additional compensation will be provided for this customer.

If you have any questions please do not hesitate to contact me.

Thank you,

********* **
********* ******** *********
*** ****** ** ********** ** ***** **** ************

Business Response: Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to management for handling. The following information was provided as the resolution details.

We received additional information from the Rebate Department that 2 checks were being mailed to the customer. Each check was in the amount of $60.00. Customer states that he has received one check and he should be receiving the other one within 15 days.

If you have any questions please do not hesitate to contact me.

Thank you,

****** **
********* ******** ********* ************** *** ****** **
********** ** *****
**** ************

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

***** ***********

11/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: *** *** cash card purchased at Walgreen that never loaded to my account On 10-12-2015 I paid 503.95 to Walgreen *** **** ***** ** ***** ***** ** ***** **************************** the funds never came to my account they tried calling the people to fix this it has now been 13 days and am no closer to seeing my funds I have a business in this same town the military store if someone pays me 500.00 for something and i can not deliver the promised goods i refund there money since this is the place i last saw my money i want Walgreen to refund it we are a small business and need these funds opened case against pay pal also with no response from any body this has been very frustrating I have over 50 emails to everyone involved and hours of phone calls please help resolve this I will see Monday about filling a police report on the local Walgreen thank you for your time

Desired Settlement: I want my 503.95 back that has been stolen

Business Response: Thank you for contacting our company in regards to this complaint. Unfortunately we do not have enough information to proceed with an investigation. To investigate a gift card issue we will need the card number, a copy of the original purchase receipt and a copy of the front and back of the card.

If you have any questions please do not hesitate to contact me.

Thank you,

********* **
********* ******** *********
*** ****** ** ********** ** ***** **** ************

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****

10/29/2015 Problems with Product/Service
10/26/2015 Problems with Product/Service
10/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Went to buy products for a charity event. Found some books with stickers that were marked 2/$5 Got up to the checkout and I was charged $2.99 for one and $3.99 for the other. Went back in the store and I did get my money back but that isn't the point. How many people don't catch this. This Walgreens does this often. About 2 weeks ago I got vitamins and they were marked two for a certain price. I was charged for both of them $8.99. This happens often. I think you should check them out. They are ripping the people off with their sales. Product_Or_Service: Sticker Books

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like someone to check on this business. They are ripping the customers off

Business Response: Initial Business Response /* (1000, 5, 2015/10/16) */ Thank you for contacting our company in regards to this complaint. Not enough information was provided to address this concern. The store number or physical address is necessary in order to investigate this claim. If you have any questions please do not hesitate to contact me. Thank you, ************ Corporate Consumer Relations *************************************************** Initial Consumer Rebuttal /* (3000, 11, 2015/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nothing is solved. They will continue to do this to their customers. It was the Walgreens on ****** ******************************** They should not be getting away with this. It's not like this is the first time this has happened to me at that store. Final Consumer Response /* (2000, 15, 2015/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) If not all of the items were 2/$5 they should not have been in with the items marked 2/#5. There were no other places for the items not marked. They were all in one bin and it was the only bin there. That's not a very good way to do business. I will continue to check the sale prices for this store. I think they do this quite often. Final Business Response /* (4000, 13, 2015/10/26) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. Ms.******** was contacted on October 23, 2015 by **************, District Manager. Ms.********'s claim was investigated by researching the area where the books were purchased. Some products in that area were labeled with bulls-eyed stickers with pre prices on them showing $2.99 or 2/$5. Other products that are in this basic area did not have those stickers and were not included in that special pricing promotion. All items marked with the bulls-eye sticker showing $2.99 or 2/$5 rang correctly. When Ms.******** returned to the store a price adjustment was given even though that was not the pricing that was intended. The store manager will check pricing weekly to make sure store price stickers match promotions advertised in our weekly circular ad. Mr.********* issued Ms.******** a gift card for $20 for her inconvenience. If you have any questions please do not hesitate to contact me. Thank you, ************ Corporate Consumer Relations ***************************************************

10/13/2015 Problems with Product/Service
10/9/2015 Problems with Product/Service
10/7/2015 Advertising/Sales Issues
10/7/2015 Problems with Product/Service
10/5/2015 Problems with Product/Service
10/5/2015 Problems with Product/Service
10/5/2015 Problems with Product/Service
10/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This was about Walgreens store****** located at******************************** to XXXXX. They refill number called me on 9/13 and I tried to pick up prescription on 9/15 at 1:15 and was told I did not have a prescription then I was told to come back in 1 hour 30 minutes and I asked for it to be sent to ******** which they refused. I was called again on 9/17 and I called the store to find out if I really had a prescription this time. I called the store again on 9/23 because when I tried to get new prescription filled at the ******** location they could not because store****** had billed my insurance company even though they would not give me my prescription. I explained the problem to the manager and she refused to look into anything since I now have my prescription so there is no longer a problem, I stated did you hear what I have been through and she told me I was condescending. I had to go to the doctor before my normal check up to get a prescription since there store had messed up things. This was at 11:00 on 9/23 and I do not know the managers name she did not give it to me. You are welcome to contact me if you need additional information, XXX-XXX-XXXX Thank you, ***** ******* I take a prescription called Effexor and if you miss a pill it can cause flu like symptoms which is why I marked Health issues. I was called by the walgreens refill # and was told prescription would be ready Monday after 11 so Tuesday I went there and the lady at the drive through told me I did not have a prescription, I explained the refill # called and I was told that was not reliable it just automatically calls people, She had me spell the prescription and after several minutes she finally agreed I did have a prescription and told me to come back in an hour and a half, I told her that wasn't possible and to transfer the prescription to********* (where I live) she said she could not do that. I got another call from the refill # on Wednesday and I called the pharmacy to see if it was really ready and after being on hold for almost 45 minutes I heard someone pick up the phone and hang it up. I called the manager*************** and she said she would look into the matter and get back with me. It has been over 6 days and of course my meds are out and no call from the manager of the store or the pharmacy. I have however gotten another call from the refill # stating there is a prescription. Very disappointed in their performance and their lack of communication. Thankfully I have a doctors appointment tomorrow to get a prescription and take it elsewhere since Walgreens refuses to provide me with the prescription I need.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like an explanation as to why this happened and an apology for lack of communication.

Business Response: Initial Business Response /* (1000, 15, 2015/09/30) */ Thank you for contacting our company in regards to this complaint. Our ******** ********* department has sent this case to the District Manager************* for handling. The following information was provided as the resolution details. ************ made contact with Ms.******** on September 29, 2015. Mr.****** spoke to Ms.******** regarding her concerns, and has compensated Ms.******** in the form of a Gift Card for $25 to cover the cost of her additional copay at her Doctors office. If you have any questions please do not hesitate to contact me. Thank you, ********** Corporate Consumer Relations *************** ******************* Fax: XXX-XXX-XXXX Initial ******** Rebuttal /* (2000, 17, 2015/10/03) */ (The ******** indicated he/she ACCEPTED the response from the business.)

10/5/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have tried previously to contact Walgreens via email about this issue, but never heard anything from them. This is not the first or second or third time I have had pricing issues at this ********'s location. I am tired of having to go back to the store to have these issues resolved. I feel ********'s should accommodate me for a change. I purchased two Barefoot Lemon Sage Balm - one for myself and one for my mother. Both products had "Try Me Free" stickers on the outside of the tubes. However, after purchasing and trying to send in for our rebates, ** found that the "Try Me Free" rebate offers were out of date. Neither myself or my mother are able to send in for full refunds of the purchased price. Both receipts have a printing mark that goes directly through the RFN#s. Here are the RFN#'s for both receipts as best I can make out from the receipts: RFN#: XXXX-XX?X-XXXX-XXXX-XXXX purchased on 09/21/2015 at 2:58 PM at store #XXXXX and RFN#: XXXX-XX?X-XXXX-XXXX-XXXX purchased on 09/21/2015 at 2:57 PM at store #XXXXX.

Desired Settlement: We would both like to have the "Try Me Free" full price rebate offers honored by Walgreen's being we cannot ask the product maker to do so.

Business Response: Initial Business Response /* (1000, 5, 2015/10/05) */ On 10/2/15 the customer was contacted via phone by the store manager ************** apologized to the customer and assured the customer that all expired rebates were gone from the product. The customer was issued a $7 refund for both rebates plus a $25 gift card. Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I, greatly, appreciate Walgreen's quick response and generous resolution. I did not expect anything other than the two rebate items refunded, but I, sincerely, appreciate the $25.00 gift card. That was very nice. I consider this issue resolved. Thank you, to Walgreen's and the Better Business Bureau for your time and help. Sincerely,**********

10/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Walgreens ************************ ******************* Dates of service 8/17/XXXX X:XXam 8/17/XXXX X:XXpm 8/20/XXXX XXXXam 9/05/XXXX XX:XXpm 9/05/XXXX Xpm 9/08/XXXX X:XXpm I have used Walgreens Pharmacy for a few years off and on due to the same issues. Recently ** started use them because ** live in a small town with few pharmacies and the convenience of the drive up. About a month ago an RX was sent over from my sons doctor to the pharmacy. I contacted the pharmacy to make sure they received the order. The gentleman I spoke to stated yes they had and it would be ready in 30 minutes. I told him ** would come back to town later in the afternoon and pick up this specific medication. Which ** did return to town. The medication needed to be ordered so ** spent about an hour of un needed time to get an RX that was not even there. Then my son was discharged from the hospital and the hospital faxed over an RX for an antibiotic. I spoke to the same gentleman I spoke to the previous time and he stated they had the medication and they could fill it. I advised him I would be up to pick it up in about 1 hour since my son was discharged from a hospital out of town. So 2 1/2 hours after they initially received the RX ** went to pick it up and low and behold the medication needed to be ordered and could not be filled until the next day, ** took that RX to a different pharmacy. Both these incidents happened 4 days apart. Now my son was seen in the ER on Saturday 9/5/15 was given an RX for an antibiotic and also some anti nausea medication. The anti nausea medication was filled and ** were told that the antibiotic would be filled Tuesday 9/8/15 no matter what. I actually spoke to the pharmacist this time twice, once to see if they had the medication and the other time when I picked up the other medication, just to make sure it would be there 9/8/15. I received an text message stating the RX was not ready for pick up so I called and spoke to an pharmacy tech who stated it was not delivered. I asked to speak to the pharmacy manager and spoke to******. He stated it was never ordered originally. My son is 22 months old and has several serious medical issues and now no antibiotic.

Desired Settlement: DesiredSettlementID: Other (requires explanation) More training for the staff and also the pharmacist who stated he had never heard of the antibiotic before.

Business Response: Initial Business Response /* (1000, 9, 2015/09/23) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store Manager,****************** for handling. The following information was provided as the resolution details. ***************** has made contact with Ms. *********. The issues that Ms. ********* experienced with the staff not ordering medications that were needed for her son were addressed. These issues will also be addressed with the pharmacy staff, to prevent any future problems. Ms. ********* is happy with this resolution. If you have any questions please do not hesitate to contact me. Thank you, ********** Corporate Consumer Relations *****************************************************

9/29/2015 Problems with Product/Service
9/28/2015 Advertising/Sales Issues
9/28/2015 Guarantee/Warranty Issues
9/25/2015 Guarantee/Warranty Issues
9/25/2015 Problems with Product/Service
9/24/2015 Problems with Product/Service
9/22/2015 Advertising/Sales Issues
9/21/2015 Problems with Product/Service
9/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The address of the Walgreens in question is located at ********************************* , **************** My daytime phone number is (XXX)XXX-XXXX. The basis of the issue is that the clerk shorted me $4.00 and even after a recount of the the till, I'm still cheated out of $4.00. I'm an honest person with a good paying job who works very hard everyday for every penny I earn. On 9/11/2015 I entered the Walgreens at******************* to buy cigaretts, a newspaper and a prepaid phone card.The bill came to $30.59 and I gave the clerk $40.00. She gave me the receipt and the change. Without counting my change, I turned and walked to the exit with the receipt and change in my hand. When I got to the first set of doors I noticed that instead of giving me a five and four ones she gave me five one dollar bills and 41 cents. I went back to the clerk and told her I was shorted and she called an assistant manager. He counted up the till and said sorry you cant get it, besides my till is short anyway. I left without incident. Even though it was only four dollars which is actually a lot, I feel robbed and suffocated because I feel I have nobody who will help me. I'm a regular customer to that Walgreens Order_Number: na Account_Number: na

Desired Settlement: DesiredSettlementID: Other (requires explanation) Not Entered

Business Response: Initial Business Response /* (1000, 10, 2015/09/18) */ Thank you for contacting our company in regards to this complaint. Our ******** ********* department has sent this case to the store manager for handling. The following information was provided as the resolution details. I called and talked to Mr.********. I first apologized for the inconvenience that he had at our store. I asked him to summarize what happened on this date. He re-stated the details from the text below. After listening to him and reviewing the video. I came to the conclusion that somehow my cashier must have placed a $1.00 bill in the $5.00 place in the till. When she was giving change she did pull a bill from the $5.00 slot, this must have been a $1.00 bill which led Mr.******** to be short changed. I apologized to Mr.******* and will be reimbursing him the $4.00 and will be talking to the cashier about the situation and the importance of counting back change to customers to help prevent this from happening in the future. He was satisfied. Thank-you **************** If you have any questions please do not hesitate to contact me. Thank you, ******* ******** ********* Specialist ************ (fax) Initial ******** Rebuttal /* (2000, 12, 2015/09/19) */ (The ******** indicated he/she ACCEPTED the response from the business.)

9/18/2015 Problems with Product/Service
9/14/2015 Problems with Product/Service
9/14/2015 Advertising/Sales Issues
9/11/2015 Problems with Product/Service
9/7/2015 Problems with Product/Service
9/2/2015 Billing/Collection Issues
8/31/2015 Problems with Product/Service
8/31/2015 Advertising/Sales Issues
8/28/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I have spent well over 7,000 dollars in my account under an ************ balance rewards points account last four digits are **** over the last ten months all over************ Yet my points still reads I have never earned even one rewards point ever.I believe that ********'s is defrauding everyone.there is no rewards program anymore.and I want to be compensated for the fraud so obviously being committed here against me.I spend an obscene amount of money in your stores and have receipt s that read in one shot I earned over 50,000.point rewards yet every single time I go back in my rewards points are back to zero.I believe ********'s is intentionally defrauding me. They need to be held accountable. Account_Number: XXX-XXX-XXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) They can look up my amounts spent over the last two years by the phone number on the account. XXX-XXX-XXXX.the amount in total is well over 7000.00 that's been spent.I want an answer as to why I have been defrauded on their balance rewards points program for over a year and a half. I would also like a refund of 30% of the grand total I have spent in their stores believing that I was going to receive additional monies and earn cash and points rewards. In the form of a prepaid debit card orcash

Business Response: Initial Business Response /* (1000, 5, 2015/08/17) */ Thank you for contacting our company in regards to this complaint. Our ******** ********* department has sent this case to the Balance Rewards Team for handling. The following information was provided as the resolution details. I called and left a message at XXX XXX-XXXX for Anna ******* to give me a call back at XXX-XXX-XXXX so I would be able to speak to her concerning her points on her account. I have located the account under the phone number XXX-XXX-XXXX, it is listed under Anna**** virtual card # XXXXXXXXXXXXX. Ms.****'s account has been opened since 02/25/2015 and has had 55 purchases. Ms.**** had one purchase (rfn# XXXXXXXXXXXXXXXXXXXX) on 03/20/2015 that had met a promotion offer and had earned 2,000 points and had redeem on (rfn# XXXXXXXXXXXXXXXXXXXX) on 03/27/2015. Her last purchase was on 08/22/15 and has a point balance of 0. As a courtesy for Ms. ******* (Gio) I have opted Ms.**** into the everyday points perk promotion and have provided 40,000 points for her concerns on her account. If you have any questions please do not hesitate to contact me. Thank you, ******* S. ******** ********* Specialist *************************** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

8/21/2015 Problems with Product/Service
8/20/2015 Problems with Product/Service | Read Complaint Details
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Complaint: ********'s located at**************************************************** On August 11, 2015 approx at 8:33 pm Cashier Ms *** refused to assist me in any manner once ready to check out from store. Ms *** said I had to wait in line, which I did, once it was my turn to check out, she closed the cashier (in cosmetics Dept.) and proceeded to walk away. I asked MS *** for a store supervisor, and refused to provide one. (Check out the store surveillance security camera's) I then located a store manager Ms.***** who also refused to help me. Ms***** did not offer any apology or reason for Ms ***'s actions. This kind of customer service by Ms *** and Ms***** is unwarranted, unacceptable and will not be tolerated. I shop there three to four times a week, I get all of my prescriptions at ********'s Specialty Pharmacy located at**************, and never experienced such discrimination by two female associates at ********'s located at******* *****************,****,******, store ******. I want something done immediately. I want a valid reason why Ms *** had such a poor attitude towards me? And why Ms *** refused to help me? I also heard Ms *** muttered some sort of profanity and racial slur towards me under her breath. This is outrageous and very offensive to me and my culture.

Desired Settlement: Total refund of all items purchased.

Business Response: Initial Business Response /* (1000, 5, 2015/08/17) */ Thank you for contacting our company in regards to this complaint. Our ******** ********* department has sent this case to the store manager*************** for handling. The following information was provided as the resolution details. I spoke with the customer (***********) on Thursday August 13th. I apologized for the incident and explained that I believe it was a training issue. The employee involved is a new employee and the Shift Lead apologized for the situation but had to wait to coach employee because employee was taking care of other customers. The customer seemed satisfied with the return call from me and the apology. I assured him that ** appreciate his business and he said he would continue to shop our store. No compensation was provided. I spoke with both the employee and the shift lead involved and explained that even though she was taking the next customer in line, if someone approaches the counter take them to provide good customer service. Store Manager #XXXXX Thank you, ********** ******** ********* Specialist ****************************************************************** Initial ******** Rebuttal /* (3000, 7, 2015/08/18) */ (The ******** indicated he/she DID NOT accept the response from the business.) I do appreciate Ms*************** for her immediate response and concern for the situation at hand. However I'm very concerned at Ms ***'s attitude towards me every time I enter the Walgreens's store located at **************** Ms *** continues to harass me by locking her eyes directly at me every time she's at the cosmetics counter and proceeds to give me the most evil and vindictive look. This behavior and harassment has to stop immediately. I will not be intimidated nor discouraged to shop at my local Walgreen's. Even though the store manager (Ms ********) apologized for Ms ***'s improprieties I still don't feel comfortable with the end result. Final Consumer Response /* (2000, 11, 2015/08/20) */ (The ******** indicated he/she ACCEPTED the response from the business.) Thank you very much to B.B.B. and to Ms ***** ********. I'm very satisfied with the outcome of this issue at hand. Ms. ******** has been very professional, polite and gracious in the handling this most unfortunate matter. Thanks again. Final Business Response /* (4000, 9, 2015/08/20) */ Thank you for contacting our company in regards to this complaint. Our Consumer ********* department has sent this case to the District Manager for handling. The following information was provided as the resolution details. Store manager ***** ******** left a message for ***********. He was in the neighborhood so he stopped by, she was able to speak to him face to face. She apologized again for the incident and assured him that she would address the issue again with the employee involved. She asked if there was anything she could do for him, besides addressing the issue at hand and he said no. She believe he is satisfied with the outcome. The employee is scheduled later this afternoon, so she will address the issue with her when she arrives. If you have any questions please do not hesitate to contact me. Thank you, ********** ******** ********* Specialist ******************************************************************

8/18/2015 Delivery Issues
8/18/2015 Advertising/Sales Issues
8/17/2015 Advertising/Sales Issues
8/14/2015 Problems with Product/Service
8/14/2015 Problems with Product/Service
8/10/2015 Problems with Product/Service
8/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: 6/20/15...RECEIVED SERVICE AT HEALTHCARE CLINIC. THE COMPUTER WAS DOWN TO RUN MY DEBT CARD, SO NURSE TOOK THE NUMBER AND SAID WOULD USE LATER, WHEN THEY WERE BACK ON LINE...$30 DOLLAR CO-PAY...NO PROBLEM...I CHECK BANK LATER THAT NIGHT....$94.00 WAS DEDUCTED ON CARD...NOT $30 AS WAS AGREED UPON...WENT BY NEXT DAY...WAS TOLD THERE WAS NOTHING SHE COULD DO...HAD TO CALL AN "800" NUMBER...3 CALLS GOT NOWHERE...I AM OWED $64.00 THAT WAS UNLAWFULLY TAKEN OFF MY DEBT CARD AND AM BEING "BLOWN-OFF" BY THEIR CUSTOMER SERVICE...THIS TRANSACTION WAS ILLEGAL AND HAVE NO SATISFACTION...I HAVE INSURANCE THAT COVERS THIS VISIT...SO, HERE I AM, APPROX. 1 MONTH LATER AND WALGREENS STILL HAS MY $94.00.....WHAT DO I DO ???

Desired Settlement: DesiredSettlementID: Other (requires explanation) I WOULD LIKE REFUNDED TO ME WHAT WAS UNLAWFULLY TAKEN !!!

Business Response: Initial Business Response /* (1000, 5, 2015/07/28) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager***************** for handling. The following information was provided as the resolution details. 1. Was the customer contacted? Reached out today to the patient to apologize 2. Was the customer satisfied? Yes 3. Was compensation provided? The patient has been credited per billing manager 4. What actions were taken to prevent reoccurrence? email and elevated to Regional directors If you have any questions please do not hesitate to contact me. Thank you, ******** Consumer Relations Specialist ******************************************************************

8/7/2015 Problems with Product/Service
8/5/2015 Billing/Collection Issues
8/4/2015 Problems with Product/Service
8/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This complaint is in regard to Walgreens at *****************************************. The visit I referred to in my complaint took place on July 14. My request for a refill and transfer of a medication from another pharmacy took place on July 7. Refill was ready on July 10, if I wanted to wait. I returned to pick up the refill and the transferred RX on July 14, refill wasn't ready, and I was not contacted to avoid another unnecessary trip of 25 miles to the pharmacy. During my visit on July 14, I used the drive up window for the first time after waiting simply to pick up a prescription. I waited over 30 minutes in extreme heat. It was at that point as I pulled up to the drive up window that the elderly man in desperation pounded on the service button and the filthy exterior window saying you sent me away before, I want my medication. He apologized to me, I said I fully understood that this pharmacy frequently sends you away because there is no pharmacist to process the refill. It had happened to me on two other recent occasions. This appears to be a fairly high volume pharmacy with staff needed to serve customers. I have been told a prescription is ready only to arrive and be told ** can have it for you if you would like to wait for the pharmacist to return. This is a very serious matter for the members of this community who rely on this pharmacy, and I don't expect to have my complaint ignored. *************** ************ (Home Phone) This Walmart pharmacy is the most inefficient, error prone, deficient pharmacy I have ever encountered. Calling ahead for a prescription is not followed up on necessitating repeated travel to the pharmacy. There is frequently not a pharmacist on staff and customers are sent away to come back later for a prescription. My recent, first experience with the drive through window was a disaster. Sitting in my car for over thirty minutes in triple digit temperatures to simply pick up a prescription was bad enough, when a very elderly man in emotional distress go out of his car and squeezed in between my car and the pick up window. He was pounding on the button to press for service and trying to get someone's attention. He said he had been turned away earlier and now he was back but still no service. Of course he was turned away because there was no pharmacist to fill his order. I noticed that the drive through window was filthy covered with caked on dirt, bugs and spider webs that now covered the hands of the elderly man. Exasperated, I left the 'drive through' and parked my car to go into the store, because the person trying to help me couldn't coherently make sense of where my prescriptions were. After more haggling, I learned that the prescription wasn't ready, though this was my third trip to the pharmacy, having driven 25 miles, and after having been so careful to call in for my refill with adequate notice. My request for the transfer of one medication from another pharmacy was also a comedy of errors. Walgreens said, nope didn't receive anything. So I called the pharmacy to verify:the fax was sent days before my phone call?? My previous experiences were the same, disorganization, grossly inadequate staff, and one staff member who was more than rude as she verbally attacked me. The errors in this pharmacy are beyond the pale and dysfunction most aptly describes the conduct in the pharmacy. No one needing medication should be subjected to such incompetence in a ******** Store

Desired Settlement: DesiredSettlementID: Other (requires explanation) The degree of dysfunction is notable at every turn: prescriptions not ready, communication lapses, unnecessary long, long waits. Inefficiency at every level. This can only be addressed with sound capable management and sufficient staffing. This pharmacy frequently does not have a pharmacist on duty, causing long waits as customers must return later to the store. Calls for refills not acted upon, regardless of adequate time to fill an order. At a minimum you need a pharmacist on duty.

Business Response: Initial Business Response /* (1000, 10, 2015/07/23) */ District Manager spoke with the customer. The District Manager will follow up with the store manager & pharmacy staff on the gap in service & will continue to follow up. Initial Consumer Rebuttal /* (3000, 12, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I appreciate the verbal response from ********'s management that they will address the substance of the complaint, it remains to be seen if there will be an improvement. The dysfunction and failures in this pharmacy are substantial. I am a week and a half beyond being told by the pharmacy that they would call me when my prescription is ready. To date no phone call. This is but one of the many failures in this pharmacy's services causing ongoing frustration with obtaining medications. Final Business Response /* (4000, 14, 2015/07/29) */ Contact Name and Title: ************** store mng Contact Phone: XXXXXXXXXX Contact Email: *********@store.walgreens.com I spoke with the customer on July 29th at 3 pm. I apologized for her inconvenience. I offered her a $50 Walgreens gift card. I assured her I was working on replacing a pharmacist who quit. I explained that this was causing some scheduling issues and again apologized for the inconvenience. I told her going forward if she felt she was having any problems to please ask for myself or any member of management and ** would go to the pharmacy to assist her. Final Consumer Response /* (4200, 16, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, the fact that this pharmacy was abruptly without a pharmacist is information that should have been shared with customers immediately, without that information customers, including this customer, were struggling to obtain medication in a timely efficient manner and running up against failures to provide normal services, without any explanation as to why ** were experiencing so many difficulties and failures. The sudden departure of a pharmacist leaves a question as to why. I recall a male pharmacist who was unpleasant and clearly unhappy. Nevertheless, an offer to pay me for the failures of this pharmacy is not a resolution, and promises to find a replacement pharmacist remain an issue. The pharmacy is unable to provide appropriate services when they have a significant staffing deficit. Promises that this pharmacy will get "better" in the future is a weak response. I, like other customers have numerous medications that ** rely upon to be dispensed knowledgably and efficiently at this pharmacy and until the pharmacy functions properly and reliably, accepting money in response to my complaint does nothing to bring this pharmacy up to appropriate standards as I would expect from Walgreens. Management of this pharmacy remains in question.

8/3/2015 Problems with Product/Service | Read Complaint Details
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Complaint: On Friday 7/17/2015 I went online to my Walgreens profile to submit a prescription refill which gives you the option to have Walgreens contact my doctor for approval. Yesterday 7/20/2015 i called Walgreens this morning around 11:15am and they said it was denied by my doctor and that i must see him to get this approved. I called my doctor and the office said they never rcvd anything from Walgreens. I called Walgreens back to make sure they had the correct contact info and they did not. They gave me the name of another doctor by the name of ******. I verified that my doctor's name on the prescription should be************* not ****** and they said they would contact my doctor. I called back to check the status of my prescription and they said they had not heard back from my doctor. I called my doctor again and my doctor told me they have not received anything again from Walgreens. I then called Walgreens back and the gentleman who i spoke prior picked up said that my doctor called to close out my prescription which is unheard of because i know because of my situation he would not do that. I then asked him what the purpose of the process online that tells you to click here to have them contact my doctor for refill authorization if and the Walgreens employee who was the same gentleman I spoke with before didnt have any words. So i then called my doctor back and told them about this to see if he had called Walgreens to have my prescription closed out and they said it was not true. I then called Walgreens back and told them this and he began to go around in circles and say that sometimes information can be mixed up and that he would need to let me speak with someone in the pharmacy and have them fax my doctor which does not made since because i thought i was talking to the pharmacy. Then i began to get transferred from one person to another at which at this point im really frustrated because it should not be so hard to contact the proper doctor with the proper information to get the proper refill authorization and instead I was tossed around unprofessionally with no one wanting to take responsibility even when I tried to give them the correct information so i decided to deal with Walgreens anymore because that was the worst customer service and mistake cover up I have ever been a part of. I plan not to use Walgreens ever again for my prescriptions.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Improve your process and have your employees understand accountability

Business Response: Initial Business Response /* (1000, 5, 2015/07/23) */ We sincerely apologize for the inconvenience to the customer. We have been unable to contact the customer by phone and email to resolve. We have looked into the process and are working on making it work better so this would not happen in the future. If the customer would like us to follow up on the complaint he can call Walgreens and ask to speak to the store, since most of our calls are routed to a call center. We would like to be given the opportunity to make this right with the customer. Thank you

7/31/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I recently had a prescription sent to the Walgreens location at *********************************** for a worsening infection. The prescription was faxed in by my provider via an electronic medical record system on Tuesday 7/14/2015. When I went to the store to pick up the prescription, I was told that they did not have any record of the prescription. The pharmacy clerk was difficult and didn't investigate why they couldn't find the prescription.I had my provider send in the prescription again to the same store at 6:20am on Wednesday 7/15/2015 again by fax/electronic medical record system. When I went to check on the status of the prescription at 9:00pm after having my phone messages ignored by the pharmacy staff, I was informed the pharmacy didn't have the medication, but no one had contacted me to indicate there would be a problem filling the script. My cell phone is on record with the pharmacy and I use Walgreens website/app.When I contacted the store manager to express my frustration with the poor customer service, the manager treated this as a minor oops and offered me extra store reward points as a solution. Product_Or_Service: filling a prescription

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like to understand why my prescription was not filled over a two day period and why I wasn't given a notification that the pharmacy was unable to fill the prescription that day, given that they could send an automated notification to my email and phone (which I have received before). I would also like to understand why the pharmacy staff thinks it's acceptable to simply say we didn't get your prescription and make no effort to investigate the problem.

Business Response: Initial Business Response /* (1000, 5, 2015/07/20) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager Pharmacy and Retail Operations Ronda Lowe for handling. The following information was provided as the resolution details. 1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter) Yes, called the patient. 2. Was the customer satisfied? Yes. 3. Was compensation provided? (if gift card, the gift card number and amount) $25 gift card ********************** 4. What actions were taken to prevent reoccurrence? The actions of the pharmacy staff are not acceptable. The staff member who first encountered the patient about a missing faxed script should have proactively offered to have the pharmacist call the doctor's office to retrieve the missing script. ** also proactively call patients when their RX item is OOS; however, in this case - the patient was registered as a new patient in our system (he had not filled any scripts at any Walgreens in the past 15 months) and ** did not have access to his phone number nor email. ** also will find the nearest Walgreens that has the item in stock and offer to transfer the prescription to that Walgreens. I ** will review with all staff to ALWAYS OFFER SOLUTIONS (ECC!) to patients who have a pharmacy issue. Script not received = call the doctor for the script. OOS = inform the patient and offer to find the nearest Walgreens that has the product in stock today. If you have any questions please do not hesitate to contact me. Thank you, ******** Consumer Relations Specialist *********************************************** Fax: XXX-XXX-XXXX

7/30/2015 Problems with Product/Service | Read Complaint Details
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Complaint: On July 17 of 2015, we went to the walgreens located at ******************************** for passport photos of my two boys. At the end of this visit, we were charged for $47.59 for 8 2inx2in passport photos. The local walgreens manager explained to us why they charged so much: one set of passport photos (only 2 2inx2in prints) is $12.99, and we were luckily enough to have their $2 off coupon that day. Because we had 8 photos, which means we had 4 sets, the charge should be $10.99*4 plus tax. Everyone can do the math: the average price of each small 2inx2in photo is close to $6! I am not trying to complain about walgreens charged everyone $12.99 for each set of passport photos (although only 2 prints are included). However, for the second set photos of each kid, it is actually only a reprint! The two reprints only have a value about $0.5 instead of $12.99. In this way, Walgreens can 'rob' our money easily. Product_Or_Service: passport photos

Desired Settlement: DesiredSettlementID: Other (requires explanation) First of all, I request a refund of the charge for two sets of passport photos. Second, I wish walgreens can modify their charging of photos more logically right.

Business Response: Initial Business Response /* (1000, 5, 2015/07/30) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager *************. for handling. The following information was provided as the resolution details. 1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter) Phone call 2. Was the customer satisfied? Yes. District Manager is forwarding the pricing concerns to the National Photo Operations and Quality Control Manager to review pricing structure of passport photos. 3. Was compensation provided? (if gift card, the gift card number and amount). Customer refunded $25.00 4. What actions were taken to prevent reoccurrence? Store Manager coaching team members to fully explain pricing to customer and empower with service recovery tools. If you have any questions please do not hesitate to contact me. Thank you, ******** Consumer Relations Specialist ****************************************************************** Initial Consumer Rebuttal /* (2000, 7, 2015/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/28/2015 Delivery Issues | Read Complaint Details
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Complaint: ******************************************** Walgreens Pharmacy, managed by ************** (Pharmacy) and ************ (Store Manager) on***** & ******* served extremely poor and discriminatory customer service...and unfortunately it was a health issue at the center of it all. After a one year old was discharged from the hospital from a very serious allergic reaction, we were given a prescription for a medication that is available over the counter (but insurance would have covered 100% of the cost or made it next to nothing). Since the discharge was late but the next dose of the medication was due soon, the mother went to the nearest open Walgreens. She got there 10 minutes before closing after running home and grabbing necessary insurance information. Upon arrival this mother witnessed two white female clients get served by despite closing very soon. When this mother arrived at the counter she exclaimed the need for this medication, despite the pharmacy being open still she was refused service because "they were closing in 5 minutes and couldn't safely fill the prescription." The mother requested an emergency dose after explaining the severity of the situation. ************** denied. The argument ensued for another 10 minutes and at the end of the conversation,******** exclaimed that she needed to go fill prescriptions despite the store already being closed. The mother identified that two white women had been serviced literally seconds before her ask for service and called out the discrimination. When the mother asked for management she was given a shift lead who refused to get his boss. Neither party gave complete information. The mother called the store after the incident and asked for the manager -- a different person (******* Was identified who supplied the last names of both of the employees involved and the complete names of store management. This was handled very poorly on so many levels, but most importantly in a discriminatory manner. No one should ever have to be serviced differently because of the color of their skin Product_Or_Service: Prescription Order_Number: N/A Account_Number: N/A

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would appreciate a letter from Walgreens detailing the following: 1) A description of the corrective action being applied to both employees: **************************, Shift Lead. Details should include what action was applied, the timeline for application of the disciplinary action and remedial action planned by Walgreens if violation occurs in the future; 2) An apology from Walgreens; 3) An action plan that includes how employees will be trained on diversity and equity

Business Response: Initial Business Response /* (1000, 15, 2015/07/17) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager Pharmacy and Retail Operation******** ************ for handling. The following information was provided as the resolution details. I spoke with ******* by phone this afternoon, and first made sure that he daughter was OK. She thanked me for asking about her daughter. I asked her to explain the situation to me, and she was very calm, and pretty much explained exactly what is in the letter. She also did admit to me that she was upset, and that she knocked some things over on her way out of the store due to frustration and apologized. At the end of our conversation, I asked her what I could do for her as a resolution, and she said that she was not really looking for anything, but she wanted to make sure that this didn't happen to someone else and she wanted to know what I was going to do. I explained to her that we would handle the matter internally, and that I would be personally involved in talking to all of the involved parties and that we would conduct training to ensure that this does not happen again. I am scheduled for a store visit at the store tomorrow and will cover then. No compensation was asked for, and the conversation was very pleasant. She did not mention any type of escalation, and said that she would not let one bad experience sour her on Walgreens. Please let me know if you need me to do anything further Regards, **** If you have any questions please do not hesitate to contact me. Thank you, ******** Consumer Relations Specialist *****************************************************************

7/28/2015 Billing/Collection Issues
7/28/2015 Billing/Collection Issues
7/28/2015 Problems with Product/Service
7/27/2015 Problems with Product/Service
7/24/2015 Problems with Product/Service
7/23/2015 Problems with Product/Service
7/20/2015 Delivery Issues
7/17/2015 Delivery Issues
7/17/2015 Delivery Issues | Read Complaint Details
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Complaint: Transferred from Walgreens 3005 Midway Dr San Diego, CA 92108 Phone: 6192210834 I uploaded passport photos taken by myself to walgreens.com and requested them to be developed at local walgreens. But they refused to develop due to store policy. Assistant manager Ashley notified me that it has been walgreens'policy for 5 years already. However, I have successfully developed home taken passport photos several times at walgreens within past 5 years. I think walgreens is violation of customers right as they charge $12.99 for 2 passport photos at store photo kiosk while they refused customer order of 4 passport photos for $0.31. It is also unfair competition. Product_Or_Service: photo order Order_Number: ***********

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like to be contacted by district supervisor for explaination.

Business Response: Initial Business Response /* (1000, 5, 2015/07/06) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager Lance ****** for handling. The following information was provided as the resolution details. 1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter) -Yes, by phone 2. Was the customer satisfied? -Yes 3. What actions were taken to prevent reoccurrence? -Spoke with store manager, Noreen, about proper procedures in regards to passport like photos sent over the internet. If you have any questions please do not hesitate to contact me. Thank you, Kelly H. Consumer Relations Specialist 1419 Lake Cook Rd. MS# L390 Deerfield IL 60015 Fax: **************

7/17/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I need pain pills my insurance they say no till july first or pay 21 dollars not need to pay want money back. Product_Or_Service: Tramadol 50 mg. Tables one or two a day.

Desired Settlement: DesiredSettlementID: Refund Need pill for pain!

Business Response: Initial Business Response /* (1000, 10, 2015/07/02) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined we did not receive enough information for handling. The following information was provided as the resolution details. Dear Ms. ****** We apologize for the inconvenience that you may have experienced. Please provide the store location in question, so that we will be able to send this up to senior management for investigation and resolution. If you have any questions please do not hesitate to contact me. Thank you, Kelly H. Consumer Relations Specialist 1419 Lake Cook Rd. MS# L390 Deerfield IL 60015 Fax: ************

7/17/2015 Delivery Issues | Read Complaint Details
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Complaint: An $8.60 product ordered on June 23rd, 2015 wasn't delivered.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Reimburse $8.60.

Business Response: Initial Business Response /* (1000, 5, 2015/07/06) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Ecommerce Issue Resolver for handling. The following information was provided as the resolution details. I called the customer and left message that we refunded the order in full because she never received it. The Return Authorization number is:ret******** Refunds will be made to: MasterCard ********** If you have any questions please do not hesitate to contact me. Thank you, Kelly H. Consumer Relations Specialist 1419 Lake Cook Rd. MS# L390 Deerfield IL 60015 *******************

7/17/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a solar mushroom, it quit working, and there was not a way to replace the battery. I would not have bought it if I knew it was a throw away item. I have several other solar items, and the battery can be replaced, some I have had for several years. I was given an address so that I could mail it back, so I mailed it. I have conf. that it was delivered on 6/1/15. I have called Walgreens several times, noboby calls me back. I have also been told they have no record to date of the package being received. I was told I would receive a refund and the postage.I gave one of the cust.service reps the tracking # from USPS so they could also confirm what I told them. I am not getting anywhere with Walgreens, very poor cust. service.

Desired Settlement: I would like a refund on the item, and refund on the postage.

Business Response: Initial Business Response /* (1000, 5, 2015/06/15) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined we did not receive enough information for handling. The following information was provided as the resolution details. Dear Carol ********** We apologize for the inconvenience that you are experiencing. We would like to assist you, but have not received enough information. I understand that you want a refund on a product. Are you able to provide a receipt? Is the product made by Walgreens or is it a National Brand item? We do not have the item in our possession, without said item; there isn't anything we can do to assist you at this time. What address did you send this item to? Once you are able to provide additional information and with that information maybe we can try tracking the item down for you to get the refund. Please provide as much information as possible. Thanks If you have any questions please do not hesitate to contact me. Thank you, Kelly H. Consumer Relations Specialist 1419 Lake Cook Rd. MS# L390 Deerfield IL 60015 Fax: ************ Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called walgreens twice since receiving this response. I called Mon., 6/22 and today. I was told today someone would call me. I do not know if this will be worked out or not. On Monday, 6/22/15, I gave the rep. the USPS tracking # again, and gave her the address where I mailed the package and the ref.#. I wanted to make sure I responded back by 6/27, which is the date indicated in the letter. Thanks, Carol ********* Final Business Response /* (4000, 10, 2015/06/29) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Consumer Response Specialist Matt B. for handling. The following information was provided as the resolution details. 6/24/2015 Carol ********* 403 E James St Eureka, IL 61530 Dear Carol, Thank you for taking the time to contact us regarding your dissatisfaction with the Solar Mushroom Garden Stake. Your comments are important to us, and I have shared your comments with our supplier regarding the inability to change the battery in the product. Walgreens takes pride in our 100% Satisfaction Guarantee so please accept the enclosed $25.00 Walgreens Gift Card. In the future, we do require the product UPC number or WIC number with packaging and original receipt to process a reimbursement for you. Thank you again for bringing this to our attention. If I may be of further assistance, please feel free to contact me and I hope that you will continue to be a loyal Walgreens customer. Sincerely, Matt B.Consumer Response Specialist 1-800-Walgreens If you have any questions please do not hesitate to contact me. Thank you, Kelly H. Consumer Relations Specialist 1419 Lake Cook Rd. MS# L390 Deerfield IL 60015 *****************

7/16/2015 Billing/Collection Issues
7/13/2015 Delivery Issues | Read Complaint Details
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Complaint: I use Walgreens Balance rewards card and recently they started allowing the online "Clip coupon to card" option for sale items. I clipped the following coupon into my account. "Head & Shoulders $5.00 OFF" and went to the local Walgreens to pick up some items. When I noticed the price did not match I checked the discounts applied and this as was not there. When I asked the cashier they said they do not accept those and only the clipped ones from the newspaper. I showed her the ad in the paper which said clipped "online or Sunday paper" and the cashier called the manager who said there was nothing he could do. Just to verify I went to another nearby Walgreens to only pick up the "Head & Shoulders" and again the discount was not applied. I showed him the coupon from my account and he said there was no way for him to apply it, that I could only by it at the normal price. I am not sure what the point of clipping to your card means if the store cannot use it. This is a very typical way customers get overcharged at Walgreens.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I think the BBB should be aware of these failure to honor their prices, especailly when it can easily be overlooked resulting in the customer being overcharged.

Business Response: Initial Business Response /* (1000, 5, 2015/07/07) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined that we did not receive enough information for handling. The following information was provided as the resolution details. Dear Mr. ******* We apologize for any inconvenience this may have caused. We would like to investigate and provide a proper resolution to these claims. Please provide the store location in question so that we may be able to assist. We will need this information to have the correct District contact you. If you have any questions please do not hesitate to contact me. Thank you, Kelly H. Consumer Relations Specialist 1419 Lake Cook Rd. MS# L390 Deerfield IL 60015 Fax: 847-964-8531 Initial Consumer Rebuttal /* (3000, 7, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This issue primarily had to do with the online system digital coupon not working at multiple stores. The error is first with with Walgreens overcharging. Secondary with the stores not being able to enter their coupons from their own online system. Final Business Response /* (4000, 9, 2015/07/13) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the E commerce Issue Resolver for handling. The following information was provided as the resolution details. I contacted the customer by phone and email. Customer replied back by email stating he did not purchase the item because the paperless coupon did not apply. I was informed by my Supervisor Christy, there was a technical issue with the paperless coupons not applying to the customer purchase. I informed the customer of this issue and this is a known issue. Provided the customer with 25000 balance rewards points. If you have any questions please do not hesitate to contact me. Thank you, Kelly H. Consumer Relations Specialist 1419 Lake Cook Rd. MS# L390 Deerfield IL 60015 Fax: 847-964-8531

7/10/2015 Advertising/Sales Issues
7/7/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I have called, emailed and sent letters to have my account closed - never received any help. Below is a copy of the letter that was sent and also the email that was sent to "********************@walgreens.com" as I was instructed to do so by the Web Chat agent for Walgreens - never have heard a word from anyone! Forwarded Message From: ***** **** <********@yahoo.com> To: "********************@walgreens.com" <********************@walgreens.com> Sent: Wednesday, ***** 22, XXXX X:XX PM Subject: Close Account Hi there, I recently sent the below letter to your Corporate Offices and never received a reply; however, a Manager from the ******* store did contact me and apologize. I am still interested in closing my entire account - I will never shop at Walgreens again - please confirm you can process this requested. Regards, ***** **** Letter Pasted: - - - - - March 21, 2015 Walgreens Corporate Offices ATTN: Mr. ******* ******** *** ****** Rd. ********** ** XXXXX ***** **** ** *** **** ******** ** XXXXX Re: Online Account Closure Dear Mr. ********* I am sending this letter requesting my online account to be deleted or access closed through the online system. I have recently had a poor experience with Walgreen's and after trying to phone your company, tweet at your company on Twitter and email a local store - I have either received no real reply or a very standard reply and at this time have decided to take my business elsewhere. I have already pulled my prescriptions and will no longer be purchasing anything from Walgreen's in the future due to the extreme lack of customer service. Would you please disable or delete my information from your website? I will no longer use your store for my business, my photos, my prescriptions, etc. Enclosed are the canned responses I've received - to date I've received no reply to my response from the ******** ** store. At this time, I do not even want a response and have already made up my mind to move my business elsewhere. Email address to disable: ********@yahoo.com Balance Rewards account to disable: XXXX XXXX XXXXX Phone number on account to disable: XXX-XXX-XXXX Thank you for your time and handling this matter. I would appreciate a response to this letter confirming my account access has been closed. Thank you, I do appreciate your time. Regards, ***** ****

Desired Settlement: Please close my online account, pharmacy and rewards account as requested multiple times and contact me by email or US Postal Service confirming this.

Business Response: Initial Business Response /* (1000, 10, 2015/06/23) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Ecommerce and Balance Rewards Team for handling. The following information was provided as the resolution details. Customer's account has been deactivated under the email address of ********@yahoo.com- This is the only account that I located for the customer. I have also canceled account #XXXXXXXXXXXXX per Mr. **** request. If you have any questions please do not hesitate to contact me. Thank you, ***** H. Consumer Relations Specialist **** **** **** Rd. *** **** ********* IL XXXXX Fax: XXX-XXX-XXXX

6/30/2015 Delivery Issues | Read Complaint Details
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Complaint: This pharmacy was charging way too much on my copays. I kept asking and insisting they could not possibly be correct, and was told they were. When I finally was well enough to stand there after Christmas, I made the clerk read me my insurance information. It was incorrect.This resulted in a 400 fee from my bank due to overcharges that were not normally there, and an inability to buy Christmas presents for my family due to the costs, and a wait time of 4 months to receive a check from Walgreens. When I asked if they had made the mistake why could they not just credit my card, they replied that was not their process. After putting up with this, I went up to fill another script, and they tried it again. They wanted a hundred ten dollar copay on a single script. When I insisted they were wrong, they insisted that the medication cost five hundred and I had to pay. When I threatened to go get my file with all the letters I had written and read it to the entire store for everyone's edification, the clerk hit a button and like magic I paid ten dollars.I think this has got to be fraud, certainly not up to the State of New Jersey's Pharmacy ethics, and tantamount to putting your hand on a scale while charging someone something by weight. I certainly can't jump over the counter. But I refuse to be treated in this manner.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I will report these people to the pharmacy board. Once is somewhat understandable but twice is not. I think they should credit my account the 400 the bank charged me due to their error.I want a letter from the manager of the store stating that this will not happen again, and that he has been made aware of the issue.They have a terrible reputation online. Why are they allowed to conduct business like this.?I have an entire file I can forward to you. I was very ill from chemo

Business Response: Initial Business Response /* (1000, 5, 2015/06/19) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager **** ********** for handling. The following information was provided as the resolution details. I have spoken to the store manager regarding the situation. Store Manager informed me that a request for payment was made in January in the amount of $800 and customer did receive a check from 3rd party billing reconciliation. Yes, a 3rd call was made and an email was sent today. Here is a copy of the email. If I receive a response, I will let you know of changes that need to be made. Hello Ms. ******** I am emailing in response to a concern you had regarding our Little Silver location. I was hoping I would be able to help. Please Let me know if there's anything that I can do help. Email me at ***************@walgreens.com or by phone to XXX-XXX-XXXX. **** ********** ******** ******* **** *** ****** ***** ***** **** ********** If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** MS# **** ********* ** XXXXX Fax: XXX-XXX-XXXX

6/30/2015 Problems with Product/Service
6/26/2015 Delivery Issues
6/22/2015 Delivery Issues
6/22/2015 Guarantee/Warranty Issues
6/18/2015 Delivery Issues
6/15/2015 Delivery Issues | Read Complaint Details
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Complaint: My Dr. prescribed me a certain medication and gave me a coupon for a 30 day trial. I went to my ;local walgreens to fill my prescription and was met with only opposition from the associates. They would not honor the coupon. They said it was now my responsibility to call the manufacture and get another coupon. I called and the company was very helpful and emailed me another coupon right away. They assured me the new code would work. I went back to my pharmacy and they then told me I could not use this coupon either. This is over a few days time going back and forth wasting my time energy and gas going to and from. I was relived to have a call from the pharmacy one evening that said I could now pick up my medication. I went the next day to get it. When I got home to my surprise it was 5 pills. Meaning they billed my insurance for the medication and refused to honor the manufacture coupon. I know they did this because they told me my insurance would only cover the 5 pills.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like my coupon honored and the other 25 pills my dr. prescribed to me. I would like a gift card to the store to make up for the repeated to and from trips.

Business Response: Initial Business Response /* (1000, 5, 2015/06/03) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Adam ***** District Manager Albuquerque South for handling. The following information was provided as the resolution details Store manager Oscar ****** called the customer on 6/2/15. He was unable to reach the customer but left a message. Oscar will continue to call the customer until he speaks to him in person. Oscar will apologize to the customer and compensate him with a $25 gift card for wasted time and gas. We researched the prescription in question and the coupon was used to cover the cost of 28 pills of the drug in question. The customers insurance was billed for 5 pills of the drug in question with a zero copay. Oscar will update this case as new information becomes available. If you have any questions please do not hesitate to contact me. Thank you, Audelia S. Consumer Relations Specialist 1419 Lake Cook Rd. MS# L390 Deerfield IL 60015 Fax: 847-964-8531

6/12/2015 Problems with Product/Service
6/8/2015 Advertising/Sales Issues
6/2/2015 Problems with Product/Service
6/1/2015 Advertising/Sales Issues
5/26/2015 Problems with Product/Service
5/26/2015 Delivery Issues | Read Complaint Details
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Complaint: On 05/15/2015 I purchased a propane tank. Later that evening after connecting the bottle to the grill I found that the open/close value would not close. So I returned to the store 5/16/2015 to exchange the tank for a new working tank. When I got to the store to do this I was informed that because the blue cover was removed that it could not be returned exchanged. I asked to them how else would you know there is a problem unless you tried to use you tried to use it? No are problem. Where is this listed? No answer. So no I lost out on my working bottle that I had to exchange and the cost of the propane. Product_Or_Service: Blue Rhino exchange Tank NTL

Desired Settlement: DesiredSettlementID: Other (requires explanation) A refund and an empty propane bottle so I can do business else where or a new working bottle. Either way is fine.

Business Response: Initial Business Response /* (1000, 5, 2015/05/26) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store Manager for handling. The following information was provided as the resolution details. The Store Manager apologized, exchanged the tank and gave a $25.00 gift card for an inconviences the customer experienced. If you have any questions please do not hesitate to contact me. Thank you, ********* Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2015/05/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hello All I wanted or needed was to exchange the tank for a working one. The manger called me to inform me that the person that told me that I could not do this was mistaken. The gift card while greatly appreciated was not needed. Thank you ****** * ******

5/25/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I visited an Urgent Care center for an eye allergy. As I just recently changed jobs, and have a temporary lapse in insurance coverage until my waiting period ends, I sought a low cost solution. I was provided a prescription for Pataday which I dropped off at Walgreens located at **** * ********* *** *******, *** When dropping off the prescription, I was asked to update my insurance information. I explained that I was a cash-pay customer until my insurance updated with my new employer. That evening when I went to pick up the prescription I was told that the eye drops would be $199.99. I told them that the substantial cost was not disclosed to me, and that I could do without it for that cost, and asked them to restock it. The gentleman assisting me was very rude and insisted that they did not restock prescriptions, and that If I did not pay for it then and there, that they would send it to collections. He emphatically stated "You can pay for it now, or you can pay for it later, but you ARE going to pay for it." If that is in fact the policy, which I can not locate on any of company's website or blogs, then the price should have been disclosed when I dropped off the prescription so that I could have declined to have the prescription filled at that time. As I am preparing to purchase a home, having a collection reported could derail hat process thus I my hand was forced in to purchasing a prescription that I could have done without.

Desired Settlement: I wish to be reimbursed for this purchase, and ideally policy changed to disclose pricing to specifically cash-pay customers up front if the policy is in fact to send unwanted prescriptions to collections.

Business Response: Initial Business Response /* (1000, 5, 2015/05/13) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District manager *** ********* for handling. The following information was provided as the resolution details. 1. Customer was called 2. Yes customer was very satisfied with outcome 3. Yes refund was issued to customer 4. Customer had purchased prescription and then returned for refund. Prescriptions are not available for refund. Thanks DM East Valley If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

5/20/2015 Delivery Issues
5/20/2015 Advertising/Sales Issues
5/11/2015 Delivery Issues
5/11/2015 Delivery Issues
5/8/2015 Delivery Issues
5/5/2015 Problems with Product/Service
5/4/2015 Delivery Issues
4/28/2015 Delivery Issues | Read Complaint Details
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Complaint: I download my prints to be printed at the Walgreen 09015 on ****** and *** ****** on Saturday 03/14/2015. I have a conformation to pick them up at 10:45 Sunday. When I stop by the store at 12:00 to pick up my pictures and a cd, they had not been printed. The manager said I could wait for him to print them, I told him they were suppose to been ready by 10:45, He said they were not, ok I said I will come back later. two hours later I return and they were printed, but they had a white side on the side of my pictures, ok the young man said I am sorry that is not suppose to be there, so he trim it off. It was over 100 pictures so that took a min. Ok where is my cd i asked, well our machine is broke, ok so what does that mean I said, well let me call the manager. The young man ask could he make me a dvd instead since the cd machine was broke, but the manager told him to fix it. When I ask to speak to the manager, the young man said "The manager said he does not have time to talk to me , he was too busy. Wow a manger that does not have time to speak to a customer. Well I stood in the store for a hour waiting for my cd, but the young man could not repaird the cd machine, even though he really did try. I ask them could they transfer my order to another walgreen because I was in the middle of making a memory book. My order could not go to another store and the clerk said he put in a order to have the cd fix, they will come sometime this week. These picture are from my Sister's 60th birthday party and we were in the middle of a very special book, which I guess that only mean something to me. This was not my first bad experence with the photo department, but it will be my last. I would like to know why a store claim to be a photo shop, and give customer this kind of service. When the young man was trying to repair the machine I ask him why was my pictures not ready, he told me they have a new policy where they cannot print the picture when it is more than 100 until they are paid for, ok this should be said when I order it I could have paid on the internet. This was a rule that the store manager had made up, which is find, try letting the customer know in advance. Service is priceless.....

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like to get better service in this store we spend too much money for the service we get in the pharmacy and the photo, both are Horrible.

Business Response: Initial Business Response /* (1000, 5, 2015/04/17) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Community Leader ***** **** *** for handling. The following information was provided as the resolution details. This is the email I sent to the customer. Good Afternoon Ms. ****, I've been unsuccessful in my attempt to reach you by phone. I wanted to formally apologize for the poor experience that you received at our location at *** ****** & ****** *** We value your business and your time as we do all of our customers. I want to assure that I've discussed this matter with the Store Manager of this location so this type of service is avoided in the future. If you would still like to discuss this matter please feel free to reach me using the contact information below. Again, I apologize and do hope that you will give us another opportunity to build your trust. Sincerely, ***** **** *** Community Leader 1051 ***** ***** **** ***** ******* *** ******* ** XXXXX ************ *************@walgreens.com "Don't judge each day by the harvest you reap, but by the seeds that you plant." - ****** ***** ********** If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

4/27/2015 Delivery Issues | Read Complaint Details
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Complaint: I went into the Walgreens at Buford Road and Midlothian Turnpike. I needed a flu shot. I asked if the flu shot was free. I asked multiple times if it was free and all three times they told me Yes, the flu shot is free. in about a month I got a bill from them for $31 to pay for the flu shot that they told me was free. I am very poor on Social Security. They told me the shot was free. They lied to me and sent me a bill. I would have gone to a clinic and gotten a free shot is they had not lied to me. I demand that they withdraw their bill and drop the charge since they told me 3 times that the shot was free.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Do not send me a bill for the shot since they lied to me and told me multiple times that it was free.

Business Response: Initial Business Response /* (1000, 5, 2015/04/14) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager ******* *** for handling. The following information was provided as the resolution details. 1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter) Customer contacted by phone but did not respond. Customer contacted by email by store manager ******* *** and responded. 2. Was the customer satisfied? Yes. 3. Was compensation provided? (if gift card, the gift card number and amount) Manager is processing payment at store level. $31, no gift card. 4. What actions were taken to prevent reoccurrence? Manager *** and RXM addressed correct verbiage with entire team. This included most flu shots are covered at a $0 copay, if your insurance does not cover it, you will be billed at a later date. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

4/27/2015 Advertising/Sales Issues
4/27/2015 Problems with Product/Service
4/24/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: On December 23rd, 2014 I bought 4 gift cards for different amounts. After I paid via check and left, the cashier canceled the cards, thus my giving them as gifts and handing them out without any money on them. The money WAS withdrawn from my account. After more then 10 attempts to get my money back with gift card services and corporate, NOTHING has been done. I consistently am told I will get a call back within 48 hours, only to NEVER be called back. I have been told that it doesn't matter that I bought them from Walgreen and then one of their employees canceled the cards (and likely pocketed the money), that they have no liability with gift cards and it is my loss. WRONG! I will NOT stand for this. I want my money back in FULL for each gift card I paid you for or my next step is to go to the media! I DO NOT WANT THE GIFT CARDS ACTIVATED OR NEW GIFT CARDS! I WANT MY MONEY BACK, or I will be going to the media, then then the state and business of federal regulation, etc until you reimburse me the money YOUR employee cost me. I'm sure the media will LOVE to hear how you screwed a Special Ed. teacher in a low income poverty stricken school district out of $100 at Christmas and 4 months later have not resolved the issue.

Desired Settlement: I want my money back for each of the gift cards in full. That is the ONLY settlement I will accept. NOT an activated gift card, not a new gift card. MY MONEY back.

Business Response: Initial Business Response /* (1000, 8, 2015/04/20) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined we have not received enough information for handling. The following information was provided as the resolution details. The vendor has activated the Gamestop gift card. Due to our policy we do not issue refunds on gift/phone cards. If there are other cards involved, please provide the information below for the cards to be investigated and a resolution provided. *Gift cards, pre-paid cards and phone cards cannot be returned" (This includes Non-Walgreens gift cards). Once the customer leaves the store, a Walgreens Phonecard Plus cannot be voided, exchanged, or returned. * A receipt is REQUIRED for all gift cards that are claimed as not being activated at store level. Type of Card:Amount of Card:Issue with card: (card not activating, card was declined, etc) Store # Purchased at: Date of Purchase: Time of Purchase: RFN #: (unless customer has lost receipt) Card #/Van 16: Serial #: Pin # UPC: - RECEIPT: Gift cards can be purchased at a lot of retailers, not just Walgreens - Photocopy of back of card including packaging (need #s from each) If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL 60015 Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 10, 2015/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) These cards were purchased in December of 2014 and given as gifts. The people don't have the cards anymore. I would understand no refund if the gift cards had been activated. But Walgreens NEVER activated the cards after taking the money for them! Activating them would still be throwing my money in the trash. Your policy states there are no refunds on gift cards except when required by law. The LAW states that if a gift card is never activated the money must be refunded to the buyer..So now you are breaking the law by not refunding my money. information that is prefunded and for which the value is decremented upon each use, a gift card, an electronic gift card, stored-value card or certificate, a store card or a similar record or card. "Gift certificate" also includes a credit slip issued by a store to a consumer who returns goods that enables the consumer to receive other goods of similar value in Perhaps I should contact NCLS about you selling me cards that were never activated and not allowing me to gain my funds back. The ONLY response I will accept is my money back.

4/22/2015 Delivery Issues
4/21/2015 Delivery Issues
4/21/2015 Delivery Issues
4/17/2015 Delivery Issues
4/17/2015 Delivery Issues
4/17/2015 Delivery Issues
4/17/2015 Problems with Product/Service
4/13/2015 Delivery Issues
4/13/2015 Problems with Product/Service
4/13/2015 Delivery Issues
4/13/2015 Delivery Issues
4/10/2015 Delivery Issues
4/8/2015 Delivery Issues
4/6/2015 Problems with Product/Service
4/6/2015 Delivery Issues
4/6/2015 Problems with Product/Service
4/6/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Went to Walgreens on 3/17/15. Purchased with Ebt. The card reader kept saying processing. Manager was called over and we tried to swipe and pay again. No luck, or so we thought. Went to store later to get cereal and some snacks. Card was declined for insufficient funds. Money for my kids food for breakfast was gone.I called back upto the store and talked with *****, a manager. The manager, *****, I believe, was there and remembered and said by 5 p.m. today, the 18th of march, 2015, the money would be back on the card. ***** said if not just call back and we will take care of it. ***** also said the lines have been down since 1 a.m. on the 17th, so why they had even tried to accept it or why there was no signs she had no clue. So at 7 p.m. we called back and the mgr. on duty had no idea about it. She directed us to the store mgr which i do understand.The only problem is Still have to wait until tomorrow. i can prove my card was billed it is on the Illinois EBT website. The situation was handled poorly and only $9.11 on my card. I had the cereal I needed for my kids on the and its been almost two days since this happend. I was charged $25.12 at 16:55:56 p.m. on 03/17/2015

Desired Settlement: DesiredSettlementID: Refund I want the money back now!!!

Business Response: Initial Business Response /* (1000, 6, 2015/03/24) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this to the District Manager ***** ****** for handling. The following information was provided as the resolution details. To whom it may concern, I have left a message with Mr. **** at noon today. I let him know I would try to reach him again this afternoon. To remedy the situation going forward: the store manager has counseled the manager who was involved. He taught her how to locate numbers for the customer depending on what card being used and how to apologize to the customer. In this situation, we did not explain well enough to the customer how EBT cards work when there is a problem. The store manager did get ahold of customer for the resolution and seemed satisfied with it. As I find out more information I will update all. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** MS# **** Deerfield IL 60015 Fax: XXX-XXX-XXXX

4/3/2015 Billing/Collection Issues
4/3/2015 Advertising/Sales Issues
4/3/2015 Problems with Product/Service
3/30/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was over charged for my medication in January 2014. I have a card from the drug company which is for a $5 copay that was used in 2013. They charged $2522.63 to my credit card. I called them and they corrected it for my February bill and charged me the $5 and told me they would correct there billing mistake. I have been tying to get $2517.63 back since then. I have just been getting the run around. This year it has been call back in two weeks to check on the status. Product_Or_Service: Medication Order_Number: XXXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I would like a check for the $2517.63 they owe me sent to my new address.

Business Response: Initial Business Response /* (1000, 10, 2015/03/17) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined that we did not receive enough information for handling. The following information was provided as the resolution details. Dear Mr. *******, We apologize for the inconvenience that this has caused. In order for us to have this issue investigated and a satisfactory resolution provided to you, we will need the store location involved. Please provide the store location and once this is received we will have senior management to look into this. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 12, 2015/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The last time,3-2015,I spoke with some one from Walgreens, I was told that this issue was now past 90 days, so I needed to submit a copy of the statement to Mydebitrx.com for payment.I have a conf.# that they have the bill and now act like they know nothing about this! I do not understand how Walgreens can admit they made a mistake, correct it for the February bill and drag out correcting this for over a year.There own files show this. Final Business Response /* (4000, 14, 2015/03/25) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined that we did not receive enough information for handling. The following information was provided as the resolution details. Dear Mr. *******, We apologize for the inconvenience that this has caused. In order for us to have this issue investigated and a satisfactory resolution provided to you, we will need the store location involved. Please provide the store location and once this is received we will have senior management to look into this. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Final Consumer Response /* (4200, 16, 2015/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have sent them this information , the invoice with the store location twice now.

3/30/2015 Delivery Issues
3/30/2015 Delivery Issues
3/27/2015 Advertising/Sales Issues
3/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Firstly, I am not blaming the pharmacy located on State Road in the Falls...I am rather upset with the people I spoke to in their customer relations department (************* was ************************@walgreens.com).Walgreens offers rewards points as part of their customer incentives for purchasing items and prescriptions at their stores. I shop at the one in Cuyahoga Falls. I happened to check my on line account to see why I wasn't earning any rewards...there were none. I do a lot of shopping and refills there. I contacted the customer relations dept and they told me that because my refills etc are charged to a Gov Funded acct that I wont earn any...ONE BIG PROBLEM...I had insurance thru **************, not the government funding people. I even checked with my Walgreens, they pulled me up on their system and read to me loud and clear...they showed ************** as my insurance. I emailed the customers relations people at Walgreens and suggested that I should be refunded my rewards point as I am a qualifying buyer for them. Have heard nothing back. This is their error..charging my prescriptions to a Gov Funded Acct. when I was clearly using my ************** card for every transaction. Product_Or_Service: medications

Desired Settlement: DesiredSettlementID: Refund Admit that this is their error, refund me the appropriate rewards points/dollars due me, since June 2014, prorated. I did everything I was to have done as a customer, in informing my Walgreens that I had new insurance back in June 2014...they seem to have the same info on their system. Good business would be to acknowledge this as their error.Thank you.

Business Response: Initial Business Response /* (1000, 11, 2015/03/20) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Balance Rewards Team for handling. The following information was provided as the resolution details. As of this morning, members profile had still not been cleaned out. I have worked with our Third Party Department to get the plans removed that needed to be removed. With that being said, going forward, member should start earning points. The last time any govt funded plan was used was 3/22/2014 (plan PRSOL which is Prescription Solutions). Per the Terms and Conditions, the member has to wait six months after last sold prescription under a govt funded plan to start earning. She should have started earning after 9/22/2014, but because those old plans were still listed on her pharmacy profile, that still showed her as a recipient of a govt funded plan. Since 9/22/2014, member has purchased a total of 17 prescriptions. On 3/18, I provided her 10,000 courtesy points for her inconvenience. This is more than enough to cover for the prescriptions she did not earn points on from 9/22 to present. As an additional courtesy, I did go in and add an additional 10,000 points. Her current balance is 20,100 points. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

3/24/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am enrolled in Walgreens' reward point system which awards points to customers every time they have prescriptions filled or refilled. Several months ago Walgreens stopped awarding me points when I fill prescriptions. When I called customer services to inquire I was told they do not award points to government issued health insurance. My insurance is through a private nonprofit.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like to have my points awarded.

Business Response: Initial Business Response /* (1000, 10, 2015/03/20) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Balance Reward Escalation Team for handling. The following information was provided as the resolution details. ** apologize for the inconvenience. Your Plan ID group does not edit out group numbers as of 11/12/2014, which then automatically flags a Rx of that plan to be government funded. Walgreens must abide by federal law regarding incentives on a flagged government funded Rx. Please keep in mind you still have opportunities to earn points on non-Rx purchases. As a one-time courtesy, Walgreens has added 25,000 points to your account for being a loyal customer. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 12, 2015/03/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't understand how a federal law would require my medical insurance to be labeled as government insurance when it is not.

3/23/2015 Guarantee/Warranty Issues
3/23/2015 Problems with Product/Service
3/19/2015 Guarantee/Warranty Issues
3/18/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Microsoft XBox gift cards were purchased during the holiday season and shortly thereafter were found to be defective. The cards were successfully activated at the store but they were not usable online. I contacted Microsoft directly and they confirmed that the cards are "entirely invalid and not even in our system' and that as defective merchandise they should be returned to the store (Walgreens) for a refund or exchange. The card codes were not used, they are invalid and defective. I called Consumer Relations three (3) times from 12/29/2014 to 2/12/2015 and each time reached an agent who apologized profusely and said a case would be opened (XXXXXXXX) and that a specialist would contact me in 2-3 days; I never received any return calls. During the same period, I also emailed Consumer Relations (********************@walgreens.com) four(4) times and never received a single response. I emailed them again one(1) final time on 01/27/2015 and finally received a short reply on 02/06/2015 which basically said to contact Microsoft and then they closed the case. I've spent a lot of time (way too much) trying to resolve this issue with Walgreens both in email and on the phone, loading detailed information into a case via the phone agents who are powerless to resolve any issue themselves or to escalate the issue to management for a quick resolution while I'm on the phone. Instead they make me chase them down because they are too busy to own the issue or to follow-up with me. I also visited the store and talked to the manager on-duty and he told me that there is nothing he can do for gift cards and directed me to Walgreens Consumer Relations. Basically what ** have here is a defective product and I'm trapped between the retailer and the manufacturer. Thanks.

Desired Settlement: At this point a refund is requested. I would have settled for a simple in-store replacement six weeks ago but that opportunity has passed.

Business Response: Initial Business Response /* (1000, 5, 2015/02/18) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Vendor ****** ******* for handling. The following information was provided as the resolution details. This card along with their child cards, XXXXXXXXXXXXXXXX, XXXXXXXXXXXXXXXX and XXXXXXXXXXXXXXXX were successfully activated on 12/18/14 at Walgreens location XXXXX. Thank you. ****** If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes the cards were activated but the codes underneath the protective covering are defective per the manufacturer (Microsoft). Final Business Response /* (4000, 16, 2015/03/18) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Vendor for handling. The following information was provided as the resolution details. I have reviewed the customers' case and have reached out to Microsoft regarding the XBOX Multipack that has been purchased by the customer. I have confirmed internally as well as with Microsoft that all of the cards were successfully activated. Microsoft also confirmed that one of the three cards (PIN:******************************) was redeemed on December 27th 2014. The customer's concern seems to be around the protective covering being defective. The customer sent us an image of the purchase receipt as well as an image of the back of all three of the gift cards in question. In the image the protective covering appears to be scratched off. However, even though the protective covering is scratched off all of the PIN numbers, which are used for redemption, are legible. The two remaining cards are activated and have funds available to be redeemed. Thank you. ****** If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

3/18/2015 Delivery Issues
3/16/2015 Delivery Issues
3/16/2015 Delivery Issues
3/16/2015 Delivery Issues
3/13/2015 Delivery Issues
3/12/2015 Delivery Issues
3/11/2015 Advertising/Sales Issues
3/9/2015 Advertising/Sales Issues
3/9/2015 Problems with Product/Service
3/3/2015 Advertising/Sales Issues
3/3/2015 Problems with Product/Service
3/3/2015 Delivery Issues
3/3/2015 Delivery Issues
3/2/2015 Advertising/Sales Issues
3/2/2015 Delivery Issues
3/2/2015 Delivery Issues
3/2/2015 Delivery Issues
3/2/2015 Problems with Product/Service
2/27/2015 Problems with Product/Service
2/26/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I went to walgreens after thier sign stated 3/$12 12 packs....didn't have any identifying info on what type brand etc....was given the run around by multiple employees for over an hour who would not honor the deal...wasn't given a corporate number when asked and was told the manager was gone the whole time I was there and was only given the number for the store when asked to contact a manager or regional manager...after 2 hours I was able to contact ms. jones and she was very stern in basically telling me she wouldn't honor the deal...I called their 800 number and was told by the call center that that was false advertising and they were wrong and had to honor the deal for 12 packs...I told her id happily take Budweiser! she then stated I would personally receive a call no later than 2 days from then from the general manager...I never did...a week later and every week afterwards I have contacted them online but only received a generic message stating my case was escalated and I would immediately receive a call...that's been over a month now since my first encounter....I have pictures of the sign...as well as my receipt to prove the time and day I visited....this has happened to many times at this store where they advertise something and then don't make good on their word...enough where I finally told them I would be contacting BBB! Transferred from Walgreens Drug Stores **** ***** ****** ******** ** **** ************* ** XXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I just want them to make good on their price.....12 dollars for (3) 12 packs...of course I would have just bought 3 cases of Budweiser then just to get a deal...but they better stock up because I will be buying them out now if the deal is made good...I also feel my time is worth atleast 20 dollars an hour and ive spent quite some time in the store on the phone and online dealing with this hassle so for consulting fees id happily encourage a settlement!

Business Response: Initial Business Response /* (1000, 5, 2015/02/26) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to ***** ****** for handling. The following information was provided as the resolution details. I talked to Mr. ********. He explained his experience and how disappointed he is now that this has drug out over a month to get a response. I apologized for his poor experience, and also apologized for me dropping the ball and not contacting him earlier. I explained it should have been handled that day and we try to take care of our customers' issues immediately. I offered him the deal of 3/$12 for ANY 12pack including beer. He said he was going to bring a bunch of money since the sign did not specify a limit. I told him that there was an obvious technical problem and we would honor the price and limit it to one deal, just as we would have that day. He said he has contacted the BBB and they were going to take care of it, and he mentioned the FTC. I told him that was his right and we are still going to honor the deal to him one time. He didn't want to take it due to waiting for the BBB to deal with it. I assured him Ms. ***** and all her managers were aware of the situation and he could pick it up at his convenience. He told me he would be by sometime to get it. I talked to ***** at the store and explained the situation and she told me she would make sure all management was aware of the situation. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) there was no limit...after dealing with it for over a month...honestly yeah im going to take some money in and make it worth my time..he said well were not gonna let you buy us out...sorry not my fault....seems like its time to learn a lesson in customer service the hard way

2/24/2015 Billing/Collection Issues
2/23/2015 Delivery Issues
2/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased over $200 in gift cards on 12.24.14 that the store did not properly activate. I returned to the store 12.28.14 spoke to the manager, copied all cards, activation receipts, etc. Manager (Al) , called and left a message on my cellphone3 days later that there was nothing they could do. I returned to the store to speak to him again and was again told there was nothing they could do. I contact the corporate headquarters, again (2 x) sent copies of all the documentation twice. I've called on a weekly basis (they are not even calling me to update me on any progress in my case) for the last month and still no resolution to my problem. It has been over a month. I gave these gift cards as gifts to family and friends. I had to retrieve them and buy new gift cards (elsewhere) in order to give my Christmas gifts and not have the recipients wait any longer for their presents. I have since contacted the gift cards companies of VISA Vanilla and had 2 $50 cards, totaling $100.00 activated on my own. This has been a real mess very the beginning and I cannot believe the lack of customer service.

Desired Settlement: DesiredSettlementID: Other (requires explanation) DesiredSettlementID: Refund I would like to have a refund for the cards that have yet to be activated totaling $130.00. Subway $15.00Panera Bread $15.00Jiffy Lube $50.00Cracker Barrel $50.00 = 2 @ $25.00 each

Business Response: Initial Business Response /* (1000, 5, 2015/02/12) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined that we did not receive enough information for handling. The following information was provided as the resolution details. All of the customers cards except the Subway card was activated. We are unable to get the Subway card activated therefore I will send the customer a replacement card. Otherwise the below cards are all activated. Vanilla Visa $50 - activated Vanilla Visa $50 - activated Panera Bread $15 - activated Jiffy Lube $50 - activated Cracker Barrel $25 - activated Cracker Barrel $25 - activated. The replacement $15 Subway gift card was sent to the customer today. Sent via USPS (*************** XXX-XXX-XXXX). Tracking number XXXX XXXX XXXX XXXX XXXX XX. Estimated delivery date of Friday 2/13/15. Thank you. ******* If you have any questions please do not hesitate to contact me. Thank you, ******** Consumer Relations Specialist *********************************************** Fax: XXX-XXX-XXXX

2/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My secondary ins. is save rx. Walgreens had billed my secondary ins. for years,untill the beginning of 2012. I did not know they had stopped. I questioned them why my co pays were so high, I was told these medications had been raised to another tier. I asked if they had recorded all of my ins. info,I was told repeatedly that save rx was only a mail order prescription co. This has been on going for months. I requested they send save rx a list of all my scripts for reimbursement, twice I was assured it was done. According to save rx it has not. I have tried everything I know to do ,no results

Desired Settlement: DesiredSettlementID: Refund Repay me my copays, They had always filed with medicare and save rx, with out warning they stopped. When questioned, I was repeatedly mislead and straight out lied to. Because Walgreens had set a president filing my claims and without notice stopped, I feel they should be held liable for their actions.

Business Response: Initial Business Response /* (1000, 10, 2015/02/11) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined that ** did not receive enough information for handling. The following information was provided as the resolution details. Dear Ms. *******, ** apologize for the inconvenience this may have caused you. We did not receive enough information to address this issue. Please provide the store location that's in question so that we will be able to assist you. Once we receive this information we will have senior management to address these issues. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** MS# **** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 12, 2015/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) BBB case #XXXXXXXX. Walgreens*********************************. Talk to your people at corporate, no one there has a clue about secondary ins. with Save RX. Final Business Response /* (4000, 16, 2015/02/20) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor ****** Storm for handling. The following information was provided as the resolution details. A check was cut to the patient for $57.36 on 02/04/2015. The patient wanted additional prescriptions billed but the plan only has a 30 day billing window. Thank you, ***** ****** Assistant Manager Work Comp, 3rd Pty Retros, Take Care ESG If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

2/20/2015 Advertising/Sales Issues
2/20/2015 Delivery Issues
2/20/2015 Delivery Issues
2/20/2015 Delivery Issues
2/17/2015 Problems with Product/Service
2/17/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order from Walgreens and the total was 41.00 the credit card did not go thru to process my order, so i deleted two products and resubmitted for total of 35.00 yet it declined my credit card number . i checked my credit card statement and it said i had a pending order for $37.40 here is the copy 02/02/2015 MDS /WALGREENS , MT VERNON PENDING CASH PURCHASE ($37.20) I have called and chatted with them to resolve this issue because they have my money but i dont have my products or confirmation of my order. i want them to release my money back to my account and they are the only ones that can do it . otherwise it will take 5 days which is ridiculous . i need you to find out why they put a hold on my account yet did not give me a confirmation number Here is a copy of the chat Please wait while we find an agent to assist you... Hi! My name is ****** L. How may I help you? Customer: i just placed an order and it went thru for 37.00 yet it did not give me a confirmation code Customer: i adjusted my first order to 35.79 and then it apparently went thru yet i see no confirmation ****** L: Hi. I'll be happy to assist you today. What type of order was this? Customer: what do u mean what type ****** L: Was it for photo, prescriptions, daily living items, etc. Customer: daily living items ****** L: Thank you. May I have your email address please? Customer: i see from my cc that they have on hold 37.20 yet it says my order did not go thru Customer: i ordered as a guest but my email is **********************@aol.com Customer: Liquid Detergent, 2x Ultra, Active Stainfighter Formula, 32 Loads Liquid Detergent, 2x Ultra, Active Stainfighter Formula, 32 Loads Size/Count: 50.0 fl oz $6.99 $2.99 1 $2.99 Complexion Cleansing Bar Soap Complexion Cleansing Bar Soap Size/Count: 3.5 oz. $1.99 $1.49 4 $5.96 Skin Discoloration Fade Cream Extra Strength Formula Skin Discoloration Fade Cream Extra Strength Formula Size/Count: 2.25 oz. $6.99 1 $6.99 Creamy Oil Lotion Creamy Oil Lotion Size/Count: 12.0 oz. $7.99 $5.99 1 $5.99 Vitamin D with Vitamin A and D3, 400 IU, Softgels Vitamin D with Vitamin A and D3, 400 IU, Softgels Size/Count: 100.0 ea $3.99 1 $3.99 Maxi Pads Super Maxi Pads Super Size/Count: 24.0 ea $2.69 1 $2.69 Arrives in 2-5 business days. Apple Cider Vinegar 500 mg Dietary Supplement Capsules Apple Cider Vinegar 500 mg Dietary Supplement Capsules Size/Count: 90.0 ea. $5.99 $4.01 1 $4.01 * Arrives in 3-7 business days after processing Once you submit your order, y ****** L: May I have your name please? Customer: here is a copy of my order Customer: ******** ************** Customer: why did it take my payment and not give me a confirmation number Customer: do you see the order ****** L: I have to find the order first. If you didn't received a confirmation number it sounds like the order was not placed. What shipping address did you use? Customer: yes it was because you all have a 37.20 hold on my card which leaves me a balance of 1.20 Customer: the same shipping address i always use *** ***** ******* Ave Customer: it say Walgreens pending 37.20 ****** L: May I have your city and state please. A zip code would also be helpful in locating this order. Customer: ********* ******** XXXXX Customer: i order the above products that you see in this chat ****** L: Yes that is the order I'm searching for. ****** L: I found your account but I show no recent orders being submitted. Customer: well we have a problem because i submitted the order and it has been taken out of my account so i cant pay for another order it is holding or pending for 37.20 Customer: you need to find out what went through for 37.20 then ****** L: The last order I see going to this address was on Dec. 29th 2014 for $43.73. Customer: well you all just took 37.20 out of my account n

Desired Settlement: DesiredSettlementID: Other (requires explanation) Refund of $37.20

2/16/2015 Advertising/Sales Issues
2/16/2015 Problems with Product/Service
2/12/2015 Problems with Product/Service
2/9/2015 Delivery Issues
2/9/2015 Problems with Product/Service
2/6/2015 Problems with Product/Service
2/3/2015 Problems with Product/Service
2/2/2015 Problems with Product/Service
2/2/2015 Advertising/Sales Issues
1/29/2015 Guarantee/Warranty Issues
1/27/2015 Billing/Collection Issues
1/27/2015 Advertising/Sales Issues
1/26/2015 Billing/Collection Issues
1/26/2015 Advertising/Sales Issues
1/26/2015 Advertising/Sales Issues
1/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 12/20/14 I placed an order(# 7111746923)for two perfumes 1. Eau de Toilette Spray for Women Burberry Brit 3.3 fl oz. Item # 2. Eau de Parfum for Women Thierry Mugler Angel 3.4 fl oz. Payment method: Visa. On 12/24/14. Walgreens cancelled the order stating the item is not in stock. The items were in stock and are still in stock. I called corporate offices immediately. They stated that they cannot honor it. A higher level manager was not available. The person I spoke with said she will give him my contact info and they would get back to me. I waited a week no response. I called again on 12/31/14 they told me to leave a message and someone will contact me. No one did. Walgreens blatanly lied in their e-mail. "We're sorry! Unfortunately, all of your items were out of Stock so your order has been cancelled. These items will not be backordered. You will not be charged for any items that did not ship. We value you as our customer and extend our apologies for this inconvenience. "

Desired Settlement: They should honor the price.

Business Response: Initial Business Response /* (1000, 5, 2015/01/16) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this to Ecommerce for handling. The following information was provided as the resolution details. There was a pricing issue on perfume orders and many order were cancelled. The customers affected by this were sent an email advising them that the orders were cancelled because the items were out of stock. When customer called in on 12/24 she was advised of our terms and conditions. They can be found at http://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp?foot=terms . Customer asked to speak to someone higher than my supervisor so an email was sent to the OPS supervisors with customer" contact information. No notes in order to indicate any follow up was done. I called the customer to go over the terms, especially the terms regarding pricing. " Walgreens makes every effort to provide accurate information about products and their pricing on the Services. However, pricing and/or typographical mistakes may, on rare occasions, appear on these Services. For this reason, Walgreens cannot guarantee the price of an item until after you have ordered it. In the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the item. If an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellation. Prices and availability are subject to change without notice" Customer is aware that orders can be cancelled. Her main complaint seems to be that ** "lied" in the order cancellation email. Apologized to cmr and advised i could send feedback to corporate and express her displeasure that ** "lied" in email. I have done so. There is no way to check if the items were in or out of stock when order was cancelled. The item's price has been corrected and prices online reflect additional savings. The Burberry Brit is now 52.49 saving 30% off regular price and the Thierry Mugler Angel is now &107.99 saving 10% off regular price. ** have many cases similar to this and I have been previously advised that I am unable to offer the customer additional money off but did offer to submit the order at the above prices. Customer declined. I am unable to assit the customer further so I am closing my case. Please reply to this email if I can be of any further assistance to you. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL 60015 Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept because they cancelled the order stating "the item was out of stock", when the item was in stock as I called and they saw that it was in stock. ***** in the email stated "There is no way to check if the item was in or out of stock when order was cancelled". The company should review previous telephone recordings that prove the item was in stock at the time of order cancellation (the walgreens rep wanted to give me the item for a higher price at 20% off. The company should honor it.

1/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Early on the morning of December 20, 2014 I placed two small perfume orders online at ******************* The first order was for two bottles and the second order was for three. As indicated by the emails from walgreens customer service below both orders have been cancelled as of 1:01 pm and 1:54pm on December 24 2014. Not only am I left at the very last minute to scramble and try to replace gifts for family and friends, I'm insulted by the audacity of Walgreen's to claim that all of the fragrances out of stock and will not be backordered, but I went onto www.walgreens.com and the product still shows available and in stock. To make matters absurdly worse, I called the Walgreen's customer service number to question them about this clear discrepancy and was told that it's a price mistake and that more than 24,000 orders had to be cancelled. SERIOUSLY? The customer service rep refused any help requested in resolving the issue. Here is one of the emails regarding the order being cancelled, but the second one has exactly the same verbiage. ********, **'re sorry! Unfortunately, all of your items were out of Stock so your order has been cancelled. These items will not be backordered. You will not be charged for any items that did not ship. We value you as our customer and extend our apologies for this inconvenience. Walgreens.com Order #XXXXXXXXXX and #XXXXXXXXXX In light or the refusal to be honest with customers about whatever happened here, I find it near impossible to take the word of Walgreen's regarding anything. They are misrepresenting sales and the availability of coupon use on their website in an effort to drive traffic and then once the customer is there availing themselves of the savings, walgreens decides they really didn't want their customers- perhaps just certain customers- to have a deal at all. SHAME ON THEM. Product_Or_Service: perfume Order_Number: XXXXXXXXXX Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Replacement I would like to have the orders completed and shipped ASAP

Business Response: Initial Business Response /* (1000, 5, 2015/01/12) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to ********* for handling. The following information was provided as the resolution details. I have called the customer, left a message requesting a call back. I have also emailed the customer requesting a call back. Copy of the email I sent the customer. This email is in reference to a notification that we received in regards to your cancelled Walgreens.com orders. Noted on Walgreens.com Terms and Conditions, section Note about Pricing "Walgreens makes every effort to provide accurate information about products and their pricing on the Services. However, pricing and/or typographical mistakes may, on rare occasions, appear on these Services. For this reason, Walgreens cannot guarantee the price of an item until after you have ordered it. In the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the item. If an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellation. Prices and availability are subject to change without notice. I do apologize for any inconvenience this matter has cased. I will be more than happy to offer you a $50 Walgreens Gift due to the inconvenience. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

1/22/2015 Problems with Product/Service
1/22/2015 Advertising/Sales Issues
1/21/2015 Advertising/Sales Issues
1/21/2015 Delivery Issues
1/21/2015 Problems with Product/Service
1/21/2015 Guarantee/Warranty Issues
1/20/2015 Problems with Product/Service
1/20/2015 Advertising/Sales Issues
1/20/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: I fill my RX at Walgreens on **** ****** ** every month & this time I was shorted 4 of my pills which is a pain pill(Morphine) & that is a whole days amount that I am short now. I called on the 2nd & was told they had to recount the pills they had in stock and never heard back from them so called a 2nd time today & was told they would have manager call me tomorrow. This is really upsetting to me that you can't even trust the pharmacy to give you all your medication anymore. I only get so many to last all month & will now have to go a whole day without any pills. I have had problems in past with other Walgreens taking my pills & so I have strict instructions on my meds for employees to triple count & initial the bottle which was also not done this time which is odd since this bottle is missing the pills.

Desired Settlement: DesiredSettlementID: Replacement my 4 pills

Business Response: Initial Business Response /* (1000, 10, 2015/01/20) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Manager ***** ***** for handling. The following information was provided as the resolution details. 1. The Customer was contacted by phone, by the Pharmacy Manager, ***** ****** on January 15th, 2015. The Customer was informed that our records indicated the correct amount dispensed. That being said, we also informed the patient that the Prescriber would be contacted for a written prescription for the 4 tablets that are now missing. The Prescriber complied, and has a written prescription for this amount of medication, for this patient. 2. The customer was satisfied. 3. Compensation will be to waive the patient's copay for the missing 4 tablets - for notifying us of the issue. 4. All Rx Staff have been again been notified of the correct procedures, and the Pharmacy Manager also has been instructed to contact the Prescriber if additional medication is to be dispensed. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 12, 2015/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was rudely treated through this whole ordeal, then Walgreens made me drive clear out to my doctors office to get an RX for 4 pills that Walgreens shorted me, then take it to store where lady yelled at me that is was too soon to fill RX & threw prescription back at me then I tried to tell her it was for the pills I was shorted, then she demanded the RX back & was completely rude to me, lady needed an attitude adjustment. I am done using this Walgreens for my prescription needs.

1/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I made 4 orders for perfumes and paid what Walgreens listed on their website. A few days later, they cancelled all my orders.

Desired Settlement: I would like to get my orders honored or some type of compensation for this.

Business Response: Initial Business Response /* (1000, 5, 2015/01/07) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Ecommerce for handling. The following information was provided as the resolution details. The customer was contacted via phone and advised of the known issue walgreens.com experienced regarding incorrect pricing and items becoming out of stock. As stated in our terms and conditions Walgreens makes every effort to provide accurate information about products and their pricing on the Services. However, pricing and/or typographical mistakes may, on rare occasions, appear on these Services. For this reason, Walgreens cannot guarantee the price of an item until after you have ordered it. In the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the item. If an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellation. Prices and availability are subject to change without notice. Thanks, Be Well. ******** Issue Resolver ************* Ph#: XXX-XXX-XXXX If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist *************************** ************ XXXXX Fax: XXX-XXX-XXXX

1/19/2015 Problems with Product/Service | Read Complaint Details
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Complaint: My name is **** ******** and on November 1 2014 I went to the Walgreens store #XXXXX located at **** ***** ******* Chicago, Illinois 60626 and purchased a Green Dot Money Pak for $400.00 and paid a $4.95 fee. I give the clerk my driver license and made the purchase. I immediately went back to my home and tried to upload the funds to my authorized Xpressbet account and there was no funds on the card. I immediately contacted your store about the problem and the manager informed me it would take 30 minutes to a hour for it to show up on the card. I tried to use it for the next six hours and still no funds on the card. I contacted your Walgreen"s corporate office regarding a refund and I was informed that I would have to contact Money Pak that there is nothing they could do. After several attempts to speak to a live person at Money Pak I contacted Walgreen"s corporate office again and explain that all the numbers for Green Dot/Money Pak are recording. The representative from Walgreens placed me on hold and was able to connect me to a live representative from Green Dot/Money Pak. I faxed Green Dot/Money Pak the information they needed in order to send me a refund and received a ticket number #SFXXXXXXXX then the representative place me on hold and returned back and stated that he has my information and a refund would will be sent in six to ten working days. After the tenth day I contacted Walgreens again in order to speak to a representative from Green Dot/Money Pak because that the only way to speak to someone live. The representative looked up my refund request and stated that the request had been closed because they did not have the information that I sent them. After explaining that I sent everything they asked for and that their representative attached it with the refund I was informed that I would have to start the process over.The representative looked up my refund request and stated that the request had been closed because they did not have the information and that someone loaded the money onto a visa card. At this point I felt that Im being given the run around and it clear Im being defrauded of my money. I contacted Walgreens again in order to register a complaint and I was inform that your company do not take complaints I insisted that someone look into this matter that I give my money to your company and the money was not on the card. Some where between the time I give the money to the clerk at Walgreens and for the next six straight hours after the money was not on the card I was defrauded. That now some odd days later I am being informed that the money is on some visa card that I never uploaded or own. Product_Or_Service: Money Pak Caed

Desired Settlement: DesiredSettlementID: Refund A full refund of $400.00 dollars and the $4.95 service fee

Business Response: Initial Business Response /* (1000, 5, 2015/01/06) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our District Loss Prevention Manager, Mr. ****** for handling. The following information was provided as the resolution details. Mr. ****** is am working with the customer on this presently. This case also involves the******** ******. We are waiting for the******** ****** to get involved with the customer as they are the only ones who Green Dot will relay any information to. As Mr. ****** gets any further details from them or the customer, I can then follow through to see if our store was at fault in any way. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

1/19/2015 Delivery Issues
1/19/2015 Advertising/Sales Issues
1/19/2015 Problems with Product/Service
1/19/2015 Advertising/Sales Issues
1/19/2015 Problems with Product/Service
1/19/2015 Advertising/Sales Issues
1/16/2015 Delivery Issues
1/16/2015 Problems with Product/Service
1/16/2015 Problems with Product/Service
1/15/2015 Guarantee/Warranty Issues
1/14/2015 Advertising/Sales Issues
1/13/2015 Advertising/Sales Issues
1/13/2015 Delivery Issues
1/13/2015 Guarantee/Warranty Issues
1/13/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Order # XXXXXXXXXX cancelled price not honored. Order # XXXXXXXXXX . flowerbomb 1.7 oz quantity 2. price was 30.99 online . bought it and after 5 days cancelled (during holiday season ) for incorrect pricing. big company such as walgreens sucks. i learned my lesson stay away from this company they do not care for their customers. Transferred from Walgreens **** ******* Blvd Mobile, AL XXXXX Phone: XXXXXXXXXX Fax: XXXXXXXXXX

Desired Settlement: to honor the price that it was listed online .

Business Response: Initial Business Response /* (1000, 10, 2015/01/13) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Walgreens.com Issue Resolver Team for handling. The following information was provided as the resolution details. The customer was spoken to on 1/10/15 and he was not happy and very upset that we will not be honoring the sales prices. The Issue Resolver Team did advise the customer that we would still honor the promotional code that he was using. The customer stated that he was not happy since we cannot resolve the issue to his satisfaction and disconnected the call. If you have any questions please do not hesitate to contact me. Thank you, ******* * Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 12, 2015/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walgreens call me stating they were not going to honor the price stated on the Walgreens website. Meaning they don't care about their customers. Nothing else to say.thanks bbb company like Walgreens shouldn't be in business.

1/12/2015 Problems with Product/Service | Read Complaint Details
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Complaint: the sale tags said on sale for 10.99 in size 40 font. when I get to the cashier he ask me if I am a rewards member. I said no and he rings the drugs up for 15.00 dollars when I question him about it he said that on the sales slip the sales price was for rewards members only. I want back to the shelf and yes it does say that but the size of the font is around 12. I think this is a case of bait and switch.

Desired Settlement: Make the sales tag all one size font so the buyer knows that the sales price does not apply to them.

Business Response: Initial Business Response /* (1000, 5, 2014/12/31) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has deciding we did not receive enough information for handling. The following information was provided as the resolution details. Dear Mr. ***** We do apologize for any inconvenience this may have caused you. We would like to assist you with this issue, but we did not receive enough information to do so. Please provide the store location in which this incident took place so that we may be able to have the correct store manager look into this and resolve. If you have any questions please do not hesitate to contact me. Thank you, ***** H. Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX **** XXX-XXX-XXXX

1/12/2015 Problems with Product/Service
1/9/2015 Billing/Collection Issues
1/9/2015 Delivery Issues
1/9/2015 Problems with Product/Service | Read Complaint Details
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Complaint: On 12/26/14, I got prescriptions filled at the pharmacy and attempted to pay with my Walgreens Balance Financial card. The cashier advised me that the card declined. I found that hard to believe because I had ample money on the pre-paid card but I decided to just pay cash to expedite getting my prescriptions filled. A day or two later I checked my balance and found that the money had come off of the card. I called the card's customer service who advised me that I could expedite the refund onto my card by goinginto the store and having the manager call the customer service line and give them the store # and authorization code. On 12/29, I went into the Walgreens and spoke with who I believe to be the asst mgr at 12:30pm. After waiting 30 min., he advised me that despite what their company pre-paid card company said and him verifying the purchase online and me giving him my receipt that shows that I paid cash for the purchase, he would not be able to assist me and I would have wait the full 10 days for my refund. He offered no other assistance and sent me on my way. Product_Or_Service: Prescriptions and pain meds

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like my funds returned to me immediately and in addition due to the inconvenience (which was none of my fault), I would like my purchase free of charge.

Business Response: Initial Business Response /* (1000, 5, 2015/01/08) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to ******* customer service for handling. The following information was provided as the resolution details. We reviewed Ms. ********'s complaint. On or about December 26, 2014, Ms. ******** attempted to use her Balance Financial card at Walgreens to pick up a prescription. Walgreens authorized her card for the amount of the transaction to be sure there would be sufficient funds on the account. By doing so, Walgreens could demand payment in the amount of the authorization at any time until the authorization expires. Authorizations are placed on hold for 10 days in order for Walgreens to collect the funds from Ms. ********'s Balance Financial card account. The funds are reserved until the authorization is cancelled by Walgreens or the 10 day period expires. In order to release an authorization early, the cardholder needs to contact Walgreens to have them send us a fax on their letterhead with their merchant id, authorization code, reason for releasing the authorization, and a signature from the manager. When we receive this fax with all of the correct information, we are then able to release the funds. In this case, ** informed Ms. ******** that she would need to work with Walgreens to release the authorization early. Ms. ******** reached out to Walgreens and asked that the information be provided; however, according to Ms. ******** the manager was unwilling to provide the information to us. The 10 day period has passed and so the funds related to ********'s authorization has been released and made available for Ms. ********'s use. We thank Ms. ******** for being a Balance Financial customer. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is unacceptable. Why is it acceptable for the assistant manager to be unwilling to work with me to reverse the charges on a matter that was SOLELY ********'s error on a Walgreens card. There needs to be restitution made to me. He needs to be reprimanded so th I doesn't happen again. AND I need to be compensated for my inconvenience. A verbal breakdown of what happened is NOT sufficient!

1/8/2015 Advertising/Sales Issues
1/8/2015 Advertising/Sales Issues
1/7/2015 Problems with Product/Service
1/7/2015 Problems with Product/Service
1/7/2015 Problems with Product/Service
1/7/2015 Billing/Collection Issues
1/7/2015 Problems with Product/Service
1/7/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Two orders XXXXXXXXXX and XXXXXXXXXX placed 12/20. On 12/24, orders cancelled because "items out of stock". But items are still available on website for a higher price. Original sale prices lasted for 3 days on the website (12/20-12/23), then they decide to increase the price and cancel orders placed at lower prices, and give false information for cancelling the orders (claims out of stock). However, all items ordered are still available for purchase on website for a significantly higher price. Tried to contact customer service, but multiple emails to customer service has gone unanswered as of 12.27, and phone support has an unbearable wait time.

Desired Settlement: Fulfill the two orders as originally placed

Business Response: Initial Business Response /* (1000, 5, 2015/01/06) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to ********* for handling. The following information was provided as the resolution details. The customer was contacted via phone and advised of the known issue walgreens.com experienced regarding incorrect pricing and items becoming out of stock. As stated in our terms and conditions Walgreens makes every effort to provide accurate information about products and their pricing on the Services. However, pricing and/or typographical mistakes may, on rare occasions, appear on these Services. For this reason, Walgreens cannot guarantee the price of an item until after you have ordered it. In the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the item. If an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellation. Prices and availability are subject to change without notice. Thanks, Be Well. **** Issue Resolver ************* Ph#: XXX-XXX-XXXX If you have any questions please do not hesitate to contact me. Thank you, ***** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response says "The customer was contacted via phone and advised of the known issue walgreens.com experienced regarding incorrect pricing and items becoming out of stock". 1. I was never contacted via phone as of today (01/06) so this is completely false. 2. Order cancellation email (received 4 days after order placed) said items cancelled because they were out of stock. the items were, and are even right now, in stock and ready to ship on Walgreens.com 3. This is the first time I'm being notified of alleged "incorrect pricing". This pricing was available on their website for 3 days from 12/20 to 12/23. Does it take 3 days for a company to "correct" incorrect pricing? The pricing was only slightly lower that what was available elsewhere, so it seems very unlikely that it was actually a pricing error as claimed. I see the "terms and conditions" are being referred to. Do these terms also state it's ok to blatantly lie about order cancellation reasons, or lie about contacting the customer, when they have not contacted me? I have not even received a reply to the emails I sent.

1/6/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The manager told me very rudely that this offer only apply to select varieties, but the ad does not say that for ******* brand. He did not honor the offer.

Desired Settlement: I am seeking to get the offer as it is advertised in the catalog.

Business Response: Initial Business Response /* (1000, 7, 2014/12/18) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined that ** did not receive enough information for handling. The following information was provided as the resolution details. Dear ***************, ** apologize for the inconvenience that you have experienced in one of our locations. ** would like to have this issue address with our senior management, but did not receive enough information to do so. Please provide the store location in which this took place so that may further assist you. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 9, 2014/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The store location is **** ******** **** ***** ** XXXXX XXX-XXX-XXXX Store #: **** It happened on Monday, December 15th at 10:40pm Regards. Final Business Response /* (4000, 13, 2014/12/29) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Store Manager ****** ******* for handling. The following information was provided as the resolution details. Good morning Mr. ******** Thank you for your letter regarding our products and your most recent experience at our location. ** always appreciate the good feedback as will help us to improve our products and specially our service. Regarding the issue with the Sundown vitamins not scanning at the sale price and not able to get the right solution from one of our staff members is completely unacceptable. I am really sorry you were not able to get the vitamins on your last visit and I am asking you to please accept my sincere apology. I would like to extend and honor the sale price on the vitamins on your next visit at our location in and also ensure you that your experience will help retrain our staff and make things right to meet and raise our customers satisfaction level. Please accept this offer and my sincere apologies ****** ******* ** Store Manager Walgreens **** ******** ***** ***** *** XXXXX Thank you, ***** Consumer Relations Specialist **** **** **** *** *** ********* ** XXXXX Fax: XXX-XXX-XXXX

1/6/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Order #: XXXXXXXXXX December 20th: Order placed for 3 items December 24th: 1 item received before noon December 24th afternoon: Email received from Walgreens stating item is out of stock. The item is clearly in stock on their website. December 24th night: Chatted with Walgreens and I'm told that items were canceled due to a price mistake. I was lied to in their first email that the items were canceled due to being out of stock. By waiting until Christmas eve, after my other item had arrived, to tell me that the other 2 items were canceled removed any chance I had of purchasing from another store. This is gross negligence on the part of Walgreens. For a store that touts customer service this is one of the worst experiences I've ever had. I normally have my subscriptions filled here and do a lot of shopping but after this I think you've lost me.

Desired Settlement: Honor purchase. I also payed for a ShopRunner account so that I could receive items before Christmas.

Business Response: Initial Business Response /* (1000, 5, 2015/01/06) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to ********* for handling. The following information was provided as the resolution details. The customer was contacted via phone and advised of the known issue walgreens.com experienced regarding incorrect pricing and items becoming out of stock. As stated in our terms and conditions Walgreens makes every effort to provide accurate information about products and their pricing on the Services. However, pricing and/or typographical mistakes may, on rare occasions, appear on these Services. For this reason, Walgreens cannot guarantee the price of an item until after you have ordered it. In the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the item. If an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellation. Prices and availability are subject to change without notice. Thanks, Be Well. ******** ***** ******** ************* Ph#: XXX-XXX-XXXX If you have any questions please do not hesitate to contact me. Thank you, ***** ******** ********* ********** **** **** **** Rd. *** ********* IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) When notified of the cancellation I was told that it was due to being out of stock. This was documented in the email they first sent me, a clear lie. They also shipped out hundreds of items to other people. The fact that they waited to notify me that most of my items were canceled until after my package had arrived on Christmas Eve shows gross negligence on their part.

1/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Placed two orders with walgreens. Both were cancelled citing out of stocl yet all products i ordered are still in stock.

Desired Settlement: Honor my orders and send to me.

Business Response: Initial Business Response /* (1000, 5, 2015/01/06) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to ********* for handling. The following information was provided as the resolution details. This customer has been advised by an Issue Resolver and group supervisor **** ****** that his orders XXXXXXXXXX and XXXXXXXXXX were cancelled due to a pricing error. We cannot honor those prices. Customer has been advised that we can place new orders with correct pricing and honor the promo code for 20% off order. When customer placed orders he agreed to the website's Terms of Use. Terms of Use: Walgreens makes every effort to provide accurate information about products and their pricing on the Services. However, pricing and/or typographical mistakes may, on rare occasions, appear on these Services. For this reason, Walgreens cannot guarantee the price of an item until after you have ordered it. In the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the item. If an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellation. Prices and availability are subject to change without notice. If you have any questions please do not hesitate to contact me. Thank you, ***** ** ******** ********* Specialist **** **** Cook *** *** **** Deerfield ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 8, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walgreens kept those fullfilling those orders with those prices for 4 days. During that period, my order status showed as 'in processing.' Price mistakes are usually caught right away. Walgreens not only did not, but kept shipping the orders. Therefore, i do not accept walgreens' response to my case.

1/6/2015 Billing/Collection Issues
1/6/2015 Problems with Product/Service
1/6/2015 Advertising/Sales Issues
1/2/2015 Guarantee/Warranty Issues
12/31/2014 Delivery Issues
12/30/2014 Guarantee/Warranty Issues
12/30/2014 Billing/Collection Issues
12/29/2014 Problems with Product/Service
12/29/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Made an appointment at Healthcare Clinic and appointment was not kept. Made an appointment at Healthcare Clinic and appointment was not kept. **** ********** ***** ***** ** XXXXX

Desired Settlement: Better customer service or get another Healthcare Clinic vendor.

Business Response: Initial Business Response /* (1000, 10, 2014/12/17) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Service Recovery Team for handling. The following information was provided as the resolution details. 1.Was the customer contacted? Yes, by phone 2. Was the customer satisfied? Yes 3.What actions were taken to prevent reoccurrence? Contacted the customer 12/15/2014. Apologized for the experience and educated him on the option to call XXX-XXX-XXXX to get status of clinic, or to make an appointment. Also educated him about our website. Customer said he was unaware of these options. He says he **** return to *** now that he knows there is an option to make appointment via phone. Thank you, *********** Service Recovery If you have any questions please do not hesitate to contact me. Thank you, ***** H. Consumer Relations Specialist *************************** ****************** Fax: XXX-XXX-XXXX

12/23/2014 Advertising/Sales Issues
12/22/2014 Advertising/Sales Issues
12/22/2014 Problems with Product/Service
12/22/2014 Delivery Issues
12/22/2014 Delivery Issues | Read Complaint Details
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Complaint: On November 03,2014 I went to this location to pick up meds for the month. I do my refills online every month so I can pick up on 3rd of each month. So, every other month I go this process that they don't have my medicine *********** and ********** before I left the pharmacy I spoke to pharmacy technician and ask her to mail it to me when it comes in stock. Well the medicine ****** wasn't mailed to my house on Nov. 12,2014. It has been a month and I have connect the pharmacy and it didn't return back to them to Walgreen's because this pharmacy doesn't a tracking number the Post Office can't find it. Next I called Walgreen's back and spoke the pharmacist "****" and ask can I spoke to "store manager" her response was nobody is here. Also, ask for corporate office and she said they are closed. This pharmacist was very unprofessional to me and I told go out in the to buy ****** "remember this is a prescription. Next, I contact my insurance " ****** ****** " & file a complaint about my meds for 90 days! Please help me I need my medicine every month. I only have 5 pillsy right now help!help! It is now December 1,2014 to do my new refills for December. Product_Or_Service: ****** Order_Number: XXXXXXX-XXXXX

Desired Settlement: DesiredSettlementID: Replacement I want actions toward this Walgreen's pharmacist. I can't get the medicine until January 2015!!!

Business Response: Initial Business Response /* (1000, 10, 2014/12/09) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor ***** ** ***** for handling. The following information was provided as the resolution details. I spoke with the patient today and she was very upset about her medication being out of stock. She indicated that the pharmacist was rude and indicated that they normally do not mail out her medications. She indicated that the pharmacist ***** was very rude to her and told her that the manager was not in the building. I apologized to her for her frustration and delay in getting her medication. The ****** was for 90 days and she never received the medication. She indicated that she received the medication in December with the help from ****** ******** She indicated that ***** the new *** worked with ****** ******* to resolve the situation. The patient indicated that she would not return to this location because of how ***** treated her on this issue but plans to go to store **************** She thanked me for my call and I assured her that I would follow-up on this concern with the pharmacist involved. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

12/22/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I attempted to use the card and it was said I have a $0 balance I turned around immediately went back into Walgreens and they said it can take up to 60 mins to load. The manager of the store was trying to pull up balance information with his phone and by calling the number on card. It kept showing it as invalid. I was told to check again in a few hours. It is now 18 hours later and my card has a zero balance. I called walgreens back and spoke with manager who was unable to help. I need a resolution in this as I feel it is not ethical for walgreens to promote a card which is not trustworthy. Secondly I trusted walgreens by handing them $367.00 and I received nothing in return. Please contact me with some sort of resolution. Thank you.

Desired Settlement: I am looking for the $367.00 I gave to walgreens in exchange for a"Invalid" card.

Business Response: Initial Business Response /* (1000, 9, 2014/12/09) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined that we did not receive enough information for handling. The following information was provided as the resolution details. Mr. ******, ** apologize for the inconvenience this may have caused you. In order for us to assist and get help from the vendor we will need a copy of the receipt along with the front and back of the actual card. Also, please include the card type. As soon as we receive this information we will be able to assist. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** ******** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

12/16/2014 Delivery Issues
12/15/2014 Delivery Issues
12/3/2014 Advertising/Sales Issues
12/2/2014 Problems with Product/Service
12/1/2014 Delivery Issues
11/28/2014 Delivery Issues
11/28/2014 Billing/Collection Issues
11/28/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My prescription was refilled in one half the amount specified. I should have received 60 tablets instead I received 30. This is the second such occurrence in the last three refills. The first time I 'wrote it off' to human error. Now it is my opinion there may a calculated scheme to defraud customers either that or it is a reflection of consistent incompetence.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I wish to received the missing pills (now a total of 60), an explanation and apology. Thereafter, I wish to receive any future refills on the basis specified on the Duane Reade prescription label.

Business Response: Initial Business Response /* (1000, 8, 2014/09/30) */ Can you please supply the pharmacy location? I am unable to send for a resolution until we have an actual store. Thank You Initial Consumer Rebuttal /* (3000, 10, 2014/10/08) */ From: ***** ******* <*********@gmail.com> Date: Mon, Oct 6, 2014 at 1:37 PM Subject: Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) To: *********** *********" <*********@chicago.bbb.org> **** ***** ******* *** ** XXXXX Final Business Response /* (1001, 19, 2014/11/17) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor *** **** for handling. The following information was provided as the resolution details. I spoke with Mr. ******* today. I had Left messages last week. Mr. ******* was satisfied with our conversation. He did not require any compensation. Pharmacist was spoken with and was told to circle and initial all counts for medications he dispenses. If you have any questions please do not hesitate to contact me. Thank you, ******* S. Consumer Relations Specialist **** **** **** Rd. MS# **** ********* ** XXXXX Fax: XXX-XXX-XXXX

11/25/2014 Delivery Issues
11/24/2014 Delivery Issues
11/21/2014 Delivery Issues
11/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 8/30/13 I placed an order at Walgreens'.com online ordering website. The order was for $50.36, which I chose to pay through my ****** account. The bill was paid by ****** on 8/31/13 in the amount of $50.36. The bill was also debited to my ********* Bank account on 8/31/13 at 7:30 AM for the same amount of $50.36. Upon contacting ****** and *********, both said that they paid the bill as it was submitted to them by Walgreen's. ********* gave me an authorization of payment number that they gave to Walgreen's when they paid the bill. I have been doubled by Walgreen's or ********* is taking my disability money and I have no recourse. I need what to do to recover my money. I tried to cancel my order, but it has already been filled. I want a settlement! Product_Or_Service: health and beauty products Order_Number: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want to be refunded one of my $50.36, and compensated for my pain and suffering. The customer service people at all three places said there is nothing I can do, as ********'s only has record of the ****** payment, not the ********* payment. But I was doubled billed. Please help as I am on a fixed income and disabled. I am a widow, my husband was in the army.

Business Response: Initial Business Response /* (1000, 6, 2014/11/07) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Issue ******** ******** for handling. The following information was provided as the resolution details. Customer's complaint is they were double charged on order XXXXXXXXXX from 8-31-13. According to the notes on the order our Payments and Risk team confirmed only one charge and advised the customer check with ******. I called and left a message for the customer to call me back so ** could discuss this further. Thanks, Be Well. ******** Issue Resolver If you have any questions please do not hesitate to contact me. Thank you, ******** Consumer Relations Specialist *********************************************** Fax: XXX-XXX-XXXX

11/19/2014 Problems with Product/Service
11/18/2014 Billing/Collection Issues
11/17/2014 Advertising/Sales Issues
11/17/2014 Delivery Issues
11/17/2014 Delivery Issues
11/17/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The wrong credit was charged, after I had told them to use a certain credit card. Now I have a negative account balance in my checking, and now I do not know how I will buy food for me and my family this week Product_Or_Service: Medicine

Desired Settlement: DesiredSettlementID: Other (requires explanation) Credit my debit account and charge the correct card.

Business Response: Initial Business Response /* (1000, 7, 2014/11/05) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has ** did not receive enough information for handling. The following information was provided as the resolution details. Dear Mr. ****, ** apologize for any inconvenience this may have caused. In order to have this further investigated ** will need more information. Please explain who charged the wrong card, was it a store location and if so please provide the address, what date did this take place and any other information you feel will allow us to further investigate and provide a resolution. If you have any questions please do not hesitate to contact me. Thank you, ***** *. Consumer Relations Specialist *************************** **** ******* XXXXX Fax: XXX-XXX-XXXX Final Consumer Response /* (3000, 2, 2014/05/08) */ 5/8/2014
Yes, I have already contacted this company, but they are telling me that their records do not match what i am telling them.


11/14/2014 Delivery Issues
11/10/2014 Delivery Issues
11/4/2014 Delivery Issues
11/3/2014 Problems with Product/Service
11/3/2014 Problems with Product/Service
11/3/2014 Delivery Issues
10/28/2014 Problems with Product/Service
10/27/2014 Delivery Issues
10/21/2014 Delivery Issues
10/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I went to the local Walgreens, store 6623 which across the street from where I live on 9/15/2014 @ 8:53 PM. My perception is that the cashier was in some sort of training as he had some difficulty with the customers request just before me and his frustration level was high. My experience went as follows: the cashier processed the items I purchased. When that was completed, I attempted to hand him my rewards card but instead he directed me to key in my telephone number via the keypad to look up the rewards option. I got the first three numbers of my telephone number into the keypad when the screen jumped over to the prompt to pay the charges. Some of the items I purchased had a discount if you had a rewards card.I shared with the cashier that the lookup didnt work and we needed to fix that. His response was that I just would should perhaps just live without getting points today. At that point there were several people in line, his mentor was running another cash register lane, and it was too late at night for me to abandon the purchase and go to Target to buy the items. I succumbed to pressure and paid for the purchase no discount, no points.As I walked home I found myself growing angry for allowing myself to be taken advantage of. Then I looked at the receipt and it has printed on it YOU COULD HAVE SAVED ON YOUR PURCHASE AND EARNED 1000 POINTS BY USING YOUR BALANCE REWARDS CARD TODAY I chose to send a complaint online. That occurred on September 15th, 2014.I set a follow-up for September 22nd. As of that date I had not received any response to my inquiry. I connected with a representative online who assured me that 1) the department that handles those complaints was backed up and 2) I would receive a response within a few days. I set another follow-up for September 29th. As of September 29th I have yet to receive any response, or even an acknowledgement that an issue was recorded. I also sent a letter to Walgreens Corporate.As of 10/9/2014, I have no status.

Desired Settlement: DesiredSettlementID: Refund Credit back to my debit card for the overpayment.Points applied to my Rewards account for the purchase.

Business Response: Initial Business Response /* (1000, 10, 2014/10/21) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager ***** ******* for handling. The following information was provided as the resolution details. 1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter) Yes, store manager spoke with customer via phone. 2. Was the customer satisfied? Yes. 3. Was compensation provided? (if gift card, the gift card number and amount) Yes. $35 gift card #XXXXXXXXXXXXXXXXXXX. Main complaint was length of time to have concern resolved. 4. What actions were taken to prevent reoccurrence? Training for employees. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

10/17/2014 Delivery Issues
10/17/2014 Problems with Product/Service
10/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am filing this same complaint with both companies involved because each company says it is the others policy and because when I tried to file on line complaints at the web sites of both companies involved there were "Errors" that would not allow my complaint to be filed. I went into Walgreens to reload my ***** *** prepaid debit card and for the first time I was asked for my I.D. The clerk took my I.D. and began typing my personal information into the register. This register had a nice big monitor so everybody that walked behind me had a bird's eye view of my personal data. When I complained about the all of my information being typed in I was told that it was a new ***** *** policy. I asked the clerk if I would have to do this every time I wanted to make a deposit to my ***** *** Prepaid Debit Card and was told that I would. So when I got home I called ***** *** and was told that it was a new ********'s policy and that there was nothing they could do. It is obvious that I am not being told the truth.

Desired Settlement: I do not want to have to submit an I.D. when reloading my prepaid debit card. I am concerned about my personal information getting into the hands of people that should not have it.

Business Response: Initial Business Response /* (1000, 8, 2014/09/22) */ Please have customer to provide the store number or location where this matter took place at. Thank you Consumer Relations Case #: XXXXXXXX Consumer: ****** ***** Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may redact the complaint or your response to protect privacy rights and to remove inappropriate language. The BBB has received the above-referenced case from a consumer. The details of the consumer's concerns are available by clicking here. Please review this matter and advise us of your position. Case #: XXXXXXXX Consumer: ****** ***** Case Opened: XXXX-XX-XX The BBB takes no position as to the validity of the case. Our goal is to help you and the consumer resolve this issue in a mutually satisfactory manner. In accordance with your BBB Accredited Business agreement, the Bureau is requesting a written response to this case by September 20, 2014. If we are unable to satisfactorily resolve the dispute, we will proceed with arbitration as per your Accredited Business agreement. Please note that your response and any additional documentation that you provide in addressing this complaint may be forwarded to the complainant. Your prompt response greatly enhances the chance for a successful resolution. As this case progresses, you may also consider using BBB alternative dispute resolution services such as binding arbitration. For more details about arbitration, please visit: **************************** We encourage you to use our ONLINE COMPLAINT system to respond to this case. Please do not reply to this e-mail as this is a general e-mail address, please use the ONLINE COMPLAINT system. Clicking here will take you directly to this case and you will be able to enter your response directly on our website. Be advised that there may be an attached scanned document that you need to open in order to view the case. If the above link does not work for you, please copy and paste this URL into your browser: *****************************************/XXXXXXXX/b/7b4deXXXXX ** look forward to your prompt attention to this matter. Thank you for your continued support of the BBB as well as your efforts in voluntary self-regulation. Sincerely, ********* ******** Dispute Resolution Specialist - Personal Services *********@chicago.bbb.org Initial Consumer Rebuttal /* (3000, 11, 2014/09/29) */ Unfortunately I have no knowledge of how Walgreens assigns store numbers. The street address is as follows: **** ***** **** **** ********** **** XXXXX. Final Business Response /* (4000, 13, 2014/10/04) */ We have not heard back from the customer after attempting to get a hold of him. It is company policy to ask for ID when purchased Final Consumer Response /* (4200, 15, 2014/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've been following this case closely and have answered every email sent from the BBB concerning this case. I have received no direct communication from Walgreens. In my most recent reply to the BBB I've provided the address of the store that I filed a complaint about. If they wish I can provided that again. Secondly, based on the information that I have obtained through my BBB complaint against ***** Dot, I am now aware that this is a Walgreens Company policy and not a ***** Dot policy like the clerk at Walgreens told me. I am disappointed that I wasn't told the truth about this. WHAT I AM CONCERNED ABOUT (as I mentioned in my complaint) is my personal information being made visible to whomever should happen walk by, which is why I do not want to submit my ID when reloading my card. If my ID is going to be required whenever I reload my ***** Dot card I want to know what is going to be done to make sure other people do not see my personal information when that information is being entered into the system over and over again. I want my privacy protected. FYI I feel so strongly about this I have stopped filling the prescriptions for me an my family at Walgreens and if nothing is going to be done I will stop shopping there completely and share my experiences with family, friends and on social media. This is a VERY SERIOUS matter to me.

10/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My prescription for Sotalol 80MG Tablets has always been $14.45 and on 9/4/2014, prescription XXXXXXX-XXXXX, I was charged $65.49, a $51.00 increase. I first contacted the online pharmacy by email with no resolution. I just spoke online with the online pharmacy (X-XXX-XXX-XXXX) with no resolution. It was stated that "It looks like corporate has raised the price. We don't know why they do that sometimes but there is nothing I can do about it." I can understand a price increase but not but not over 450% since I last filled the prescription in June. I have a Walgreens prescription savings club card, XXXXXXXXXXXXXXXXXXX. Also this medication, Sotalol is listed on your value priced medication list.

Desired Settlement: Refund to my debit card on record with Walgreens

Business Response: Initial Business Response /* (1000, 8, 2014/10/03) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the E-Comm Issue Resolver Rosemary Guzman for handling. The following information was provided as the resolution details. 1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter) - I called Mr. ****** ****. I explained that Sotalol 80mg tablets are not on the WCARD formulary, thus the price increase. I informed him that Sotalol 120mg and 160mg tablets remain on WCARD formulary. 2. Was the customer satisfied? - Mr. **** was satisfied with explanation. 3. Was compensation provided? (if gift card, the gift card number and amount) - Mr. **** accepted the $51.00 refund to his **** credit card on file. 4. What actions were taken to prevent reoccurrence? - Mr. **** will be picking up his medication locally. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

10/13/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On September 28, 2014. I proceeded to try to pick up a prescription wired from a local urgent care prior to their opening today.Upon arrival, I was in the drive-thru first, yet they proceeded to assist another customer who drove up. (*1st issue)She got the prescription and told me I owed $28.56. I said I was on Badgercare thru the state and the perscription should only be $1.00. (*2nd issue). Pharmacy tech claimed they have NO affiliation wit the state and the records for people on Badgercare through Wisconsin. Only other Walgreens everywhere in the world. (*3rd issue)...even the local free clinics have this affiliation with the states records on who has what coverage.I then preceded to give them my medical card to make a copy or check the records through internet records. I finally got the prescription, paid my fee, and drove away. They forgot to give me my medial card back. This would not be a big issue except they lied about it. Walgreen pharmacist tech. Claimed they put it in the box for the drive thru. They never did, there was nothing in the box. It SHOULD HAVE BEEN PLACED IN THE BAG OR PAPER CLIPPED TO THE TOP OF THE PERSCRIPTION BAG. This in turn made me make a special trip back from home (totally ill) for a reason I feel was just pure negligence. I am a pharmacy tech myself and have NEVER had such poor service in all my life. I had them retrieve a manager so I could speak to them about the numerous mistakes and very poor customer service I had just experienced.After wasting yet MORE of my valuable time (being totally sick), I was told She had no authority to make this transaction right by giving me a $20 gift card as I had requested after such poor service. I worked at this same Walgreens 15 years earlier at a different location, and had this experience happened when I worked there this would have been easily resolved by complying to a customers REASONABLE demand after such horrible service. I will not ever shop there or go to this store until this issue is resolved. Product_Or_Service: Mediaction Order_Number: Rx # XXXXXXX-XXXXX Account_Number: Forward Health Id #

Desired Settlement: DesiredSettlementID: Other (requires explanation) *Requesting a $30 courtesy gift card for the hassles making an extra trip, being lied to, being over charged, neglecting to return med. card.ANY pharmacy would need to have affiliation with the states records. A persons coverage could stop at any given date. They would still possess the medical card, yet it would be no good had coverage stopped due to gainful employment. This whole transaction was ridiculous from the minute it started. I am a pharmacy tech myself-this service was deplorable!

Business Response: Initial Business Response /* (1000, 5, 2014/10/04) */ Contact Name and Title: ***** ********* RxS Contact Phone: XXX-XXX-XXXX Contact Email: **************@walgreens.com Our assistant manager ***** spoke with ***** and apologized. She also offered her a $30 gift card which she accepted and was satisfied. The pharmacy staff will be trained on proper extraordinary customer care procedures.

10/13/2014 Advertising/Sales Issues
10/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My daughter visited a local Walgreens clinic, when the Walgreens employee input her data they entered a non-existent address, therefore we never rec'd the bill. Shortly after this she changed to a pay-as-you-go cell phone, losing her old phone number so ** never rec'd any phone calls. when I was eventually made aware of the outstanding little-itty-bitty-tiny bill (come on people, I can afford this - I have an HSA with five figures in the acct!) I immediately called. I asked the bill be sent to me for immediate payment but stated that I needed it to reflect that it had never been previously received, therefore should not be considered late SINCE THE FAULT WAS WALGREEN'S. Dozens, LITERALLY dozens of phone calls later (I have documented every call) I was always told someone would call me back to resolve. No one ret'd my calls. I started f********** Walgreens and was repeatedly told someone would return my calls. No one ever ret'd my calls. Not one. About two weeks ago someone from Cust Svc called me in response to my many ******** posts. I refused to hang up until issue resolved. Was told call recorded so you should easily be able to pull it up and hear the whole conversation. After about an hour I was finally told by the manager of the Billing Department that they absolutely refuse to give me a letter stating they made an error and I did not receive the bill timely.

Desired Settlement: I would like a letter for my file that simply states that the bill was sent to a non-existent address, therefore never rec'd by me. As soon as the problem(s) were resolved I agreed to pay the bill immediately in full. I do NOT want a write off on the bill. We pay our bills. But I do expect that Walgreens admit their fault and correct their mistake.

Business Response: Initial Business Response /* (1000, 5, 2014/08/05) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to ********* ******** for handling. The following information was provided as the resolution details. Per the billing department, they were not able to send a letter to the mother stating they sent the bill to the incorrect address. The billing supervisor stated that he had spoken to ******** who said that they get the address from the information that is inputted at the kiosk and that they would not be able to send a letter stating that they made an error in the billing address. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2014/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because they admit that it was an EMPLOYEE OF WALGREENS who input the information at this particular location. They are stating that my daughter 'verbally gave them the wrong address' although they do admit that it is far more likely that the person inputting the data (WALGREENS EMPLOYEE) made the error not my daughter who lives at her address, therefore knows what it is. It is unconscionable that Walgreens would take such a hard stand on this. Their records clearly indicate that the bill was sent to a wrong address. By their own admission their employee input it incorrectly. They have now damaged my good credit history by indicating this bill was not paid on time. I would like to get this resolved (pay the bill) but refuse to pay the bill until I have some documentation that it was late due to circumstances beyond MY control. That is all I have ever asked. I have pages upon pages of documentation proving my point. Why are they trying so hard to hurt me? Final Business Response /* (4000, 14, 2014/09/29) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Take Care Clinic management for handling. The following information was provided as the resolution details. We are still awaiting an update on resolution to customer's concern. If you have any questions please do not hesitate to contact me. Thank you, ***** * Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

10/10/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On or around 8/12 I visited the Walgreens at the corner of ******* and ***** in Tampa, FL to pick up my prescription of Hycosamine. At the time, the pharmacist informed me that the store could not fill my entire prescription. Therefore, the pharmacist gave me a partial refill and charged me $17.60. The prescription usually costs $20. After the prescription ran out, I came back to the same location to get the rest of the medicine on 8/22. The pharmacy had computer problems and could not help me. I asked if the medicine could be transferred to a location in Largo off of Seminole Blvd and Ulmerton. They told me they could not transfer it since I had a partial refill already. I came back to the location in Tampa on 8/23 only to be told my prescription had been transferred to Largo. Today in Largo, I was informed that I would have to pay for entire prescription since it had been partially filled in Tampa. I paid for the prescription just to avoid the hassle. I contacted Walreens via e-mail on 8/25, but they never responded. Product_Or_Service: prescription

Desired Settlement: DesiredSettlementID: Other (requires explanation) At this point, I either need Walgreens to fill the rest of my prescription from the Tampa visit or to give me a partial refund.

Business Response: Initial Business Response /* (1000, 17, 2014/10/07) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor ****** ******* for handling. The following information was provided as the resolution details. 1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter) Yes, by phone. 2. Was the customer satisfied? Yes 3. Was compensation provided? (if gift card, the gift card number and amount) Yes...GC # XXXXXXXXXXXXXXXXXXX ... $25 4. What actions were taken to prevent reoccurrence? Retraining around better communication on Partial Fill process. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

10/8/2014 Problems with Product/Service
10/1/2014 Billing/Collection Issues
10/1/2014 Delivery Issues
9/29/2014 Problems with Product/Service
9/29/2014 Delivery Issues
9/24/2014 Delivery Issues
9/22/2014 Problems with Product/Service
9/19/2014 Delivery Issues
9/17/2014 Guarantee/Warranty Issues
9/16/2014 Delivery Issues
9/12/2014 Problems with Product/Service
9/8/2014 Billing/Collection Issues
9/8/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: ************************************************************ am a diabetic woman who uses the services of Walgreens for my diabetes supplies; However, for the past 2 years I have received a direct billing from Walgreens charging me for half coverage on my diabetic test strips when I am not a co-worker or employee at Walgreens. I am in no relation to any employee at Walgreens just a loyal customer, but this business using my name and billing me for insurance of my test strips is very disturbing news. My diabetic test strips should be covered by my insurance, Medicare. I currently have the recent bill that was sent to my home today, but I honestly tore it into two ripped pieces of paper and envelope because if you check my employee status; I am unemployed and on SSA Disability. It took me two years to have Medicare Insurance for to cover my diabetic supplies and other necessary medication. I take responsibility for myself along with my family as well. I refuse to give someone my hard earned money when they abuse my good name. I do not think it is a very good act of charity either. Please stop this person and tell them to remove me from their insurance policy along with no more Walgreens bills. If you need the proof then I will retain that torn in half bill for your proof. Sincerely, ******* L ******* Product_Or_Service: diabetes test strips Order_Number: N/A Account_Number: XXX-XX-XXXXA

Desired Settlement: DesiredSettlementID: Refund I would like to receive the back pay of what Walgreens claimed that I supposedly owed them for the 2 or 3 checks I gullibly mailed into them then questioned later before this new details came to light for me. I would like Medicare to cover what it can for my insurance not Walgreens for I am not an employee of theirs nor anyone's co-worker. I have no spouse on staff either. I am a customer who wants to continue business correctly, and Walgreens has no business covering my diabetes test strips.

Business Response: Initial Business Response /* (1000, 10, 2014/08/22) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Retail Medicare ********* ******* for handling. The following information was provided as the resolution details. Ms. *******, This email is in regards to a claim that you filed with the Better Business Bureau. ** are attempting to contact you to discuss your Walgreens Pharmacy account. ** have attempted to call twice and left voicemails with our phone number, so I am now reaching out to your through your email. If you would like to discuss your account, please give me at call at XXX-XXX-XXXX. Thank you, ********* ******* Retail Medicare XXX-XXX-XXXX *******************@walgreens.com If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

9/5/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I received an email from my banking institution in April alerting me that I had exceeded my allowable transaction for the day at a local Duane Reade pharmacy in Flushing Queens. I contacted my bank and informed them that I did not make or authorize the purchase. I was informed that it was not a card swipe purchase but the card numbers were keyed in. I immediately made contact with Duane Reade Corporate site to find out how a transaction was allowed without the physical card or ID. I am under the strong impression that "team work" is going on. I believe employee are involved rather it's management or not. I reached out twice. Duane Reade has not responded. They have helped to compromise my business, time and most of all security.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like a letter of explanation as to how this transaction was allowed to take place, review and change policy if necessary to ensure safety and privacy of consumer information, cooperation with prosecuting all that are involved even if this is bigger than the lower level employees."

Business Response: Initial Business Response /* (1000, 5, 2014/05/28) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Walgreens Bank Rec. Dept. for handling. The following information was provided as the resolution details. With reference to the email, I have verified the bank records of the customer. However, could not find $234.21 transaction on 04/08/14. Kindly provide the complete card #, so that I can do the research. Be Well, ******** If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Consumer Response /* (3000, 12, 2014/07/01) */ It was an oversight that I did not receive this email. However, I am not satisfied. The response forwarded on behalf of Duane Reade was confusing at best. It stated that my bank records were verified and that the amount in question was not found. What did Kelly mean when she stated records were verified? verified for what? Also, is she stating that there was never a transaction from the Duane Reade location in Astoria that day? I find this to be annoying. If you would please provide me with a fax number, I can provide you with a copy of my bank statement and email including transaction date, time, and store location. In reference to debit card used, that has been destroyed due to fraudulent activity. I never gave an account number so how was she able verify bank records? Business Response /* (4000, 14, 2014/07/14) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to ******* of the Walgreens Bank Rec. Dept. for handling. The following information was provided as the resolution details. With reference to the email, I have verified the bank records of the customer. However, could not find $234.21 transaction on 04/07/14 and 04/08/14 at store # 14439. Since we cannot get the complete card number is there any way the customer can verify the exact transaction date and I may can do further research with that information. We apologize for the inconvenience but, again without the complete card # so that I can do the research, there isn't any more we can do. Be Well, ******* If you have any questions please do not hesitate to contact me. Thank you, ********* Consumer Relations Specialist *************************** Deerfield IL 60015 Fax: ************ Consumer Response /* (4200, 16, 2014/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only thing I can provide is the date and the number to Chase to get an official record. The transaction was on April 8th. around 9:45 p.m. I can provide a copy of my email that I received informing me of the transaction. If there is no record. How were you able to identify the location because I did not provide that information as I was not privied to it according Chase protocal. Once my card was compromised, it was destroyed and I was issued a new one. Is it possible that you are searching the wrong location or maybe the transaction was somehow erased from the main system in effort to avoid federal charges? I will get a copy of my email from Chase. Business Response /* (4000, 20, 2014/08/19) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the ******* of the Walgreens Bank Rec. Dept. for handling. The following information was provided as the resolution details. With reference to the email, I have verified the bank records of the customer. However, could not find $234.21 transaction on 04/07/14 and 04/08/14 at store # 14439. Since we cannot get the complete card number is there any way the customer can verify the exact transaction date and I may can do further research with that information. We apologize for the inconvenience but, again without the complete card # so that I can do the research, there isn't any more we can do. Also in regards to the store location this is the information you provided below: My name is ***** *******. The store is located in Flushing, NY. The last four digits are 8481. That's all the information I have. There is no receipt because I did not make the purchase if you read my letter, it supports that. There are actually to store locations in Flushing, NY and we checked them both. We have no records of the transaction. The store locations are actually 14438 and 14463, but the agent mistyped and put 14439. There isn't anything else we can do at this time. We truly apologize. If you have any questions please do not hesitate to contact me. Thank you, ********* Consumer Relations Specialist *************************** Deerfield IL 60015 Fax: ************

9/5/2014 Delivery Issues
9/4/2014 Delivery Issues
9/2/2014 Delivery Issues | Read Complaint Details
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Complaint: I went to Walgreens as stated in Ohio to purchase a phone card for minutes to my phone. I picked up the correct card and went cashier to purchase. The teller after ringing up minute card said it wont complete and it says card is invalid and recalled-get store manager. Well the store manager came to teller and asked what is the problem/?she explained what the register said to him. He went the phone minute cards and went through them and picked one and said this the one you need. I purchased and went to my car, entered the number on the card. my phone said code was not valed. I went back inside the store and talked to the manager,he said he will not give a refund. I told him he was the one who picked out the correct card for me. he said sorry nothing I can do. I asked if anything he could do and he said no. I contacted corporate customer service and they told me they don't refund those cards. I said ok but the manager picked it out. he said, sorry but cant help you. Product_Or_Service: Tracphone prepaid cell phone minutes Order_Number: XXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like a refund of 26.98 for the purchase price of tracphone minutes card.

Business Response: Initial Business Response /* (1000, 8, 2014/08/05) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has emailed Mr. ******** requesting more information for handling. The following information was provided as the resolution details. This email was sent and we have not received a response from the customer. July 28, 2014 Dear ****** ** ******** , Thank you for contacting Walgreens Consumer Relations department. Unfortunately we did not receive enough information from your email to respond appropriately. Please reply to this email and provide the Tracphone card #, and the name of the card that you are needing, and we would be happy to follow up. Thank you for your continued business. Be Well, ******* ** Consumer Response Representative Ref #XXXXXXX If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 10, 2014/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) no longer a customer Final Business Response /* (4000, 12, 2014/08/18) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has emailed Mr. ******** requesting more information for handling. The following information was provided as the resolution details. This email was sent and we have not received a response from the customer. We apologize for the inconvenience but, in order to assist we will need the information that's being requested below. July 28, 2014 Dear ****** ** ******** , Thank you for contacting Walgreens Consumer Relations department. Unfortunately we did not receive enough information from your email to respond appropriately. Please reply to this email and provide the Tracphone card #, and the name of the card that you are needing, and we would be happy to follow up. Thank you for your continued business. Be Well, ******* ** Consumer Response Representative Ref #XXXXXXX If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

9/1/2014 Problems with Product/Service
8/29/2014 Problems with Product/Service
8/27/2014 Delivery Issues
8/22/2014 Delivery Issues
8/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a Readybroadband refill card from walgreens and the card states no refunds, no transfers so I am not the least bit happy that I've paid out $50+ dollars and cannot obtain a refund of my purchase cost. Yes this is a scratch off card, but Walgreens should stand behind their products or at least inform the community that they don't/won't do so. I did not purchase the item with ill intent so I should be able to receive a full refund of the purchased price of the item(s). Product_Or_Service: Readybroadband refill card Account_Number: XXX-XXX-XXXX

Desired Settlement: DesiredSettlementID: Refund I expect a full refund of all of the purchased price including tax of the item upon purchasing it.

Business Response: Initial Business Response /* (1000, 5, 2014/07/30) */ Thank you for contacting our company in regards to this complaint. I am sorry it is our policy there are no refunds on gift cards. We apologize for any disappointment this may have caused. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2014/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not a gift card. It's. an internet use card and this policy causes me to rethink. all walgreen transactions as I have been a customer for at least 33 years and I am appalled that the merchandise purchased was not marked" NOT COMPATIBLE WITH TABLETS" I only found that out afte . Purchasing an attempting to use the product. This policy might need to be reviewed and revised as the consumer is important to the continued success of the business and $50+ is no small amount of money to forfeit due to incompatibility. Final Business Response /* (4000, 9, 2014/08/18) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has provided our Policy below. The following information was provided as the resolution details. *Gift cards, pre-paid cards and phone cards cannot be returned" (This includes Non-Walgreens gift cards/ Internet cards). Once the customer leaves the store, a Walgreens Phonecard Plus cannot be voided, exchanged, or returned. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

8/22/2014 Problems with Product/Service | Read Complaint Details
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Complaint: On December 31, 1913, my son (*******) and daughter ********* got a flu mist at a Walgreens clinic near Lee's Summit, MO. I did not pay at that time as they told us they would file our shots and flu mists vaccinations with Aetna for us, and they are covered at 100%. However, as it turned out, they only filed the two flu shots but not the flu mists. Therefore, we got a letter on May 7, 2014 saying that we were delinquent on paying the $39.99 for our two children listed above. We later found out that Walgreens clinics only have a "code" for the flu shot but not the mist. So, I filed with Aetna myself. They covered everything at 100%. However, on May 13, 2014, I was forced to pay $39.99 for my son's flu mist and $39.99 for my daughter's flu mist or our account would have been sent over for collections, scarring our superior credit rating. We paid $79.98 using our American Express credit card. In the Explanation of Benefits (EOB), Aetna clearly states that: "You do not have to pay this. The charge for this service is included in the overall rate your provider has agreed to accept. **9." I emailed a female named "**** ********* on June 25, 2014 and sent a copy of our EOB and the American Express receipt they sent me via email. I asked in the email to please expedite our refund for overpayment of $64.08. No one responded from Take Care Health Systems (TKHS). I called them on July 1, 2014 and the agent told me that my paperwork had been sent to billing. I had not heard a word. So, I called today. I spoke with an agent and then transferred to **** ******** She said that their billing department "has been unable to contact Aetna to verify my claims". This is BOGUS NONSENSE, PROVING THIS COLLECTION AGENCY IS CORRUPT! Then I asked for her manager. A "*****" came on the line and said he would look into this matter. This is absolutely ridiculous. I will call them again tomorrow, but I want my $64.08 overpayment check in the mail now, and not in the four to five weeks, they keep telling me it takes to process claims. They are a collection agency trying to get money from people; therefore, they are in no hurry to do ANY reimbursements whatsoever. I should only have been billed $7.95 per flu mist ($15.90), which Aetna has already refunded.

Desired Settlement: I want to receive my refund for our overpayment of $64.08 in ten days. They only gave us ten days to pay or else our credit would have been scarred. That seems fair to me!

Business Response: Initial Business Response /* (1000, 16, 2014/08/07) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to **** **** - Billing and Collections Manager for handling. The following information was provided as the resolution details. Contact has been made with the father of the patients. Expressed that as long as they get the refund they are 'ok'. He is satisfied with the refund process we've completed. He said that as long as they receive the refund due to them they are okay. If you have any questions please do not hesitate to contact me. Thank you, **** M Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

8/20/2014 Billing/Collection Issues
8/12/2014 Delivery Issues
8/8/2014 Advertising/Sales Issues
8/5/2014 Problems with Product/Service
8/4/2014 Delivery Issues
8/4/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Purchased a "PayPal MyCash" load money card for making a purchase online. After scratching the PIN box, there was no PIN number. Calling the number on the card resulted in an infinite automated voice loop, requesting the PIN number. Pressing "0" or other key combination simply repeated the message. Called PayPal directly, and was transferred to a person who worked at the card company. The individual at the company requested an email with an image of the receipt and both sides of the card attached. The individual indicated a response would be provided in 30 minutes, but an automated response to the email listed 3-5 business days. Called PayPal back, and all operators just forwarded to the automated looping voice message of the card company.The Walgreens manager stated that it does happen occasionally with other card types, but there was nothing they could do. "All card sales are final". Company is knowningly selling a potentially defective product without taking the proper precautions to avoid fraud and defects. Product_Or_Service: PayPal "My Cash" Card

Desired Settlement: DesiredSettlementID: Refund Would like to have my $128.95 dollars back immediately.

Business Response: Initial Business Response /* (1000, 12, 2014/06/19) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to INCOMM who is our gift card vendor for handling. The following information was provided as the resolution details. On June 5th this card was redeemed into an account that had the customer's name ****** ***** attached to it. The customer should have the funds in their account. If the customer would like more information, they will need to contact PayPal directly. Thank you. ****** If you have any questions please do not hesitate to contact me. Thank you, ******* ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 14, 2014/06/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Marking ask complete, although I was not satisfied with the escalation process or the about of time it took to access my funds. The original store manager was extremely dismissive and did not provide an escalation path. Business Response /* (1000, 20, 2014/07/24) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to INCOMM who is our gift card vendor for handling. The following information was provided as the resolution details. The money is in the customer's account. He needed the PIN number to redeem the funds from the gift card into his account but the funds have been placed into his account. Once the funds are in the account there is no longer a need for a PIN number. If the customer is having issues using the funds that are in his account, the customer needs to contact PayPal's customer service *************** or www.paypal.com/cash) to inquire further. Thank you. ****** If you have any questions please do not hesitate to contact me. Thank you, ******* ** Fax XXX-XXX-XXXX

7/29/2014 Problems with Product/Service
7/28/2014 Guarantee/Warranty Issues
7/25/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Walgreens has a program called Balance Rewards where you receive reward points for purchases. I am on several medications so I should be getting 500 points per RX. Up until approximately 6-1-14, I was receiving the rewards points, but all of a sudden I'm not getting my points. I have called the local store and the Balance Rewards phone number (XXX-XXX-XXXX) and they both told me that my account and insurance have been flagged as "government funded" so they don't give points for any insurance that is government funded. Well, I have Express-Scripts RX insurance and it is NOT government funded!!! We pay the premiums completely on our own. I called Express-Scripts (XXX-XXX-XXXX) just to see if something had changed with our insurance and the customer service person said it is NOT government funded. It is a commercial policy with FedEx and that the employees pay the premiums. So, why all of a sudden does Walgreens claim it is government funded? I'll tell you why, they are making up excuses to not give their customers the Balance Reward points because we can eventually, depending on our points balance, get free items. During my calls to the customer service of the Balance Rewards, I could hear other customer service people in the background talking to other people and telling them that their insurance has been flagged as government funded, so it's not just me. I have already contacted Walgreens corporate office about this, but of course have not heard back from them. What do they care, they are so huge that they can get by with almost anything, but to me, my Balance Reward points are important because I haven't had a job for over 2 years and any little thing helps. They owe me approximately 6500 points. I want my points and I want them now, not 6 months from now like the customer service person said it would take. I will also be sending a complaint to the Attorney General and the Insurance Commissioner. Product_Or_Service: Walgreens Balance Rewards program

Desired Settlement: DesiredSettlementID: Other (requires explanation) I just want my points that are due to me and to unflag my account as government funded.

Business Response: Initial Business Response /* (1000, 10, 2014/07/22) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Balance Rewards Escalation Representative********* for handling. The following information was provided as the resolution details. You did not earn points on your prescription transactions from 6/4/2014 through 7/16/2014. The transaction that earned points on 6/10/2014 shows that it is two prescriptions for someone else other than yourself. On 5/29/2014, the pharmacy in Bemidji, MN registered a MN Medicaid plan on your pharmacy profile. It was never used to process any prescriptions, but, as long as a federally funded plan is registered on your pharmacy profile, even if it is not used, it shows that you are a beneficiary of that plan. In your case, the plan being a Medicaid plan will show that you are a beneficiary of Medicaid and cause this flag. You received prescription points on your pickup on 7/16/14 so it looks as if this has been removed from your profile. As a one time courtesy, Walgreens has added 10,000 points to your Balance Rewards account for your inconvenience. Should you have further concerns, please feel free to contact us toll free at ************* If you have any questions please do not hesitate to contact me. Thank you, ******** ***************************** *************************** ****************** *****************

7/18/2014 Delivery Issues
7/9/2014 Advertising/Sales Issues
6/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I places an order on May 31, 2014 for a Photobook. Paid for Expedited Shipping, for delivery on 6-5-2014. On 6-5-2014 I recieved an email stating the item had been shipped and I would recieved in on June 7, 2014, which is not the delivery date. I spoke with customer service, 2 different people, no help. Called headquaters, spoke with Kathy. Kathy said she would call be back on June 6, at 4:15 CST, I had not heard from her. I checked the status of my order, delivery date now says 6-9-2014. Call Kathy back, told her of the delivery date of 6-9, her rply was-Oh!, did anyone contact you-NO, Oh really. Sorry I can't help you!The photobook was $163.07, for that amount I except a little more than "Oh really, sorry I can't help you"!You would think with the issues already in the news of over changeing customers they'd be a little more helpfull. Product_Or_Service: Photobook Order_Number: XXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund The entire amount of $118.77 refunded

Business Response: Initial Business Response /* (1000, 5, 2014/06/17) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the On line Issue Resolving Department for handling. The following information was provided as the resolution details. On today 6/17/14 around 10:00am I called and spoke with customer and she stated that everything was ok that I had taken care of everything. She was little upset because Kathy had not contacted her back but issue has been resolved. The customer was refunded the shipping back on 6/6/14 so I closed my case. Customer informed me that she has be in contact with Kathy from cooperate the order being damaged I advised that I can resubmit the order but she then stated not to because she had misspelled a word and that she has already corrected it on her end but needed to resubmit it on her end. I explained that I can apply credits to her account to resubmit the order for free but it would charge for shipping and I told her that if she calls me back once the order is done that I can refund her back for the shipping. Customer was fine with that and the call ended. Customer called back on 6/13/14 when I was off and *** took the call saw my notes and transferred the case to herself and refunded the shipping. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

6/24/2014 Delivery Issues
6/23/2014 Problems with Product/Service
6/19/2014 Delivery Issues
6/17/2014 Problems with Product/Service
6/16/2014 Delivery Issues
6/16/2014 Problems with Product/Service
6/16/2014 Guarantee/Warranty Issues
6/13/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I went in 02/21/2014 for a refill on my clonozepan which I take 2 times a day and can't be stopped suddenly. The prescription was put in Jan 26, 2014. It took the pharmacy 5 days and me to go in withdraw in front of them, to find it. I was denied 911 services 2 times plus their health clinic nurse was there but did not come to help me, except the customers. The Pharmacist, took his time to prepare the medicine which was called in 5 days before, leaving me seating in a chair shaking, crying, sweating, with no coordination, very sick , for almost 2 hrs. I asked him and Walgreen's second manager for water but nothing. A customer in line at the pharmacy walked down the isle and got me a bottle of water. When I asked for the name of everyone in the pharmacy I was told they will pay for the medicine. I told them Medicare pays for medicine and that I wanted all the names. They let me walked out of the store as sick as I was. Had no empathy or sympathy for what they had put me through. I was in bed for 12 days after this ordeal. I called customer service 3 times and was told I would receive a call within 48 hrs. Still waiting!!!. The store manager asked me not to transfer my medicines to another pharmacy because they were going to resolve this in a matter that I will be well taken care, What that means? They all apology and accepted their mistake,

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want corporate to call me like they supposedly call all the other complaints. Now I want them to be responsible for my withdraw, for refusing to call 911 or offer any type of help, for the 12 days it took me to recovered and for all the mental anguish they have cause me including general manager pretending he doesn't know who I am or what I'm talking about. To have a better system to retreat prescriptions for refills because this could have cause me a coma. Indemnify me for what they cause.

Business Response: Initial Business Response /* (1000, 10, 2014/06/02) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager for handling. The following information was provided as the resolution details. The store manager spoke with the customer yesterday and she went through the events from several months ago. I again apologized regarding the mis-communication. I offered home delivery for ******* to call her doctor to make sure she was getting the correct meds. I offered auto delivery as well to ensure her meds would be ready for pick up when she needed them each month. At first she was fine with all that I had spoken to the Pharmacy Manager about the sitatuion and stated the customer was recently in the drive-thru to pick up her meds and she was fine at that time very friendly and open. The Pharmacy Manager also stated she had been picking up her mediciation every month since the original matter took place. All was well until I was ending the conversation and was again saying if she had any issue to contact myself or the Pharmacy Manager. At this point she told me that she was going to get a lawyer b/c she felt ** should compensate her financially and she hung up. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

6/12/2014 Delivery Issues
6/10/2014 Advertising/Sales Issues
6/9/2014 Problems with Product/Service
6/2/2014 Problems with Product/Service
6/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased an iPhone 5 lightning cable at a Walgreens in California, where the state tax is 8.75%. When I returned to Massachusetts where I currently reside and attempted to return the item for the full refund for $16.31 (item was $15.00 with $1.31 tax) within 30 days of purchase, several customer service representatives refused to refund the full amount I had paid, insisting that they would not honor their refund policy, and that they would only refund $15.94 (15.00 for the item, 0.94 for tax). I was told that if I wanted a full refund, I had to fly back to California and return it to that store. Their interaction with me was very unprofessional and rude. They made no efforts to listen or provide customer satisfaction. The return policy clearly states "If you are unhappy with your purchase, you may return it to any of our nationwide stores for an exchange or refund for the full purchase price. Refunds will be issued in the original method of payment." Namely, that I may go to any store regardless of the state of original purchase and receive a full refund for the item I am unsatisfied with. Walgreens at **** ********** *** ****** ** ***** (Store #: ***** acted unprofessionally and in complete disregard for their return policy that is printed on the back of receipt. In addition to poor customer service, this is false advertising.

Desired Settlement: For the false advertising, inconvenience and very unprofessional manner I was treated by several customer service representatives including the store manager, I ask to be reimbursed for the difference, as well as $20 in cash. Furthermore, employees of Walgreens may benefit from additional training regarding this matter to satisfy future customers and ensure returning business.

Business Response: Initial Business Response /* (1000, 5, 2014/06/02) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager ******* ****** for handling. The following information was provided as the resolution details. 1. Date resolved: 5/29/14 2. Who resolved: ******* ****** 3. How resolved: I offered an apology, and ensure the situation will not happen again. 4. Customer satisfaction: Yes 5. Compensation given: Yes If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2014/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

5/27/2014 Delivery Issues | Read Complaint Details
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Complaint: I bought a ***10 phone from Walgreen's on 4/7/2014 and when I tried to activate the phone, I was told the only way that the phone could be activated was to buy a ***10 Unlimited Monthly Plan phone card for $50. I found this out after I had opened the box it came in and found the activation card inside the package and I had already bought a ***10 750 Minute Monthly Plan phone card for $25 which I could not activate the phone with. As I am currently on Social Security Disability, I didn't want to pay $50 every month for cell phone service when $25 would be more suited to my budget. I decided to take the phone back and get a refund for the phone and the phone card that I had bought. I asked for the manager and told him exactly what I have explained in this complaint and he said that I could not get a refund for the phone. I mentioned to him that I had the receipts that I needed for the refund and he still said that he could not give a refund for the phone. I asked him what was a receipt was good for if you couldn't use it to return merchandise. He said it represented proof of purchase. When I first bought the phone, the price of the phone was higher than was advertised. When I questioned this with the cashier, I was told I didn't have a Rewards Card and that's why the price was higher. I applied for and got a Rewards Card and the balance of what I paid originally and the difference with the Rewards Card was refunded to me. Walgreen's still owes me $68.90 for a phone and a phone card that I have no use for and I would certainly appreciate your help in getting it. I have copies of the receipts, the phone card and the section of the activation card that explains that the $50 Unlimited Monthly Plan is the only card that you can use to activate the phone. If I had known this before I opened the box and found this information, I wouldn't have bought the phone in the first place. Product_Or_Service: ***10 Prepaid Android Phone and NET10 Phone Card Order_Number: I'm not sure where t Account_Number: It's no contract pre Transferred from Walgreen's **** ** ***** ***** ******* ** XXXXX Phone: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like for Walgreen's to give me a refund of $68.90 for the phone and the phone card.

Business Response: Initial Business Response /* (1000, 5, 2014/04/15) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined that we did not receive enough information to resolve this issue. Dear Mr. ******, We apologize for any inconvenience this may have caused you. We continue to strive on a daily basis to improve the way we do business and your feedback contributes in us doing so. Please provide a copy of your receipt along with the card number and pin so that we can send this information to our vendor for a resolution. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Business Response /* (2000, 14, 2014/05/27) */ From: ***** ****** <*********@hotmail.com> Date: Thu, May 22, 2014 at 2:50 PM Subject: RE: Walgreens complaint To: *********** *********" <*********@chicago.bbb.org> I went to the Walgreen's store today and got a full refund of the items in question. Thank you so very much for your help in this matter!

5/26/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a thermometer which came with a $20 rebate in November of 2012. I filed the rebate shortly thereafter and waited about a year until I called to find out why my check hadn't arrived yet. I was told that it would be arriving in the mail in the next few days and to call them if it did not arrive. When it did not arrive, I called again and was told that my check was with the State Controller's Office so I would have to contact them. I asked the person on the phone to just issue me a new check and they refused to do so. I expressed my displeasure and was told that I would be contacted by someone at Walgreen's corporate to discuss my dissatisfaction. Months later, I still have not been contacted. The State Controller's Office has no record of any property in my name, so apparently the check has disappeared. It seems to me that Walgreen's never sent a check and was hoping to cheat me out of $20. I am disappointed at the lack of ethics Walgreen's has shown and just want the $20 rebate that was advertised when I purchased the thermometer. Here is the rebate information: RFN# XXXX-XXXX-XXXX-XXXX-XXXX Tracking# XXXXXXXXX

Desired Settlement: I want the $20 rebate that I never received.

Business Response: Initial Business Response /* (1000, 5, 2014/05/16) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Major Account Analyst ******* ** for handling. The following information was provided as the resolution details. Tracking #XXXXXXXXX I have created this appeasement record for a $20 check. The original check #XXXXXXXXX was issued on 12/27/12. The check was never cashed. When the customer phoned us on 1/26/14 the check was no longer able to be reissued. The record (Tracking # XXXXXXXXX) was sent to unclaimed check escheatment. Please allow 7 to 10 days to receive the new check. 1. Date resolved: 5/13/14 2. Who resolved: ******* ******* 3. How resolved: see above 4. Customer satisfaction: No reply from the customer 5. Compensation given: $20 check If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2014/05/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you BBB for getting this issue resolved for me. As for ********'s, you have lost me as a customer after over 20 years as my family pharmacy. After taking over a year to allegedly send the initial check, refusing to re-issue the check and lying to me about the check being with the SCO, then lying to me about being contacted and forcing me to go thru the BBB to get my rebate, an apology should be standard procedure. Instead, all I get is an 'appeasement' check to shut me up. Clearly customer service is not your top priority.

5/23/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: This is my second submission not sure what happen to the first one! MD office ordered Synvisc from Walgreens, I assume the one in Carnegie PA since I live in MD. Account #XXXXXXXXXXX. Injection was sent to MD office after Walgreens took my highmark insurance information and a valid current credit card. Walgreens called several months later asked for verification of credit card information and auth to charge if insurance did not pay, gave the girl info needed and authorization to charge my AMEX. I called back several months later, kept getting bills representative said Don't worry Sir this is paid disregard bills. Months later called back again kept getting bills, again they took my credit card information and said don't worry we have your information!. Went out of state from 2012 to 2013, came back to bills again call again this time get recorded message to leave a message, furious left message and phone number, no call back! Got a call from some man who would not give his name or company name but said he was collecting for Walgreens, furious again I told him what transpired and he said called Walgreens! I sent two letter to XXXXX ******* *** ****** Chicago Ill XXXXX, one in November and one in December, none returned and no response! I get an alert from my AMEX from Credit secure that a collection company whom I have never heard from has listed on all three of my credit reports this charge as retail, collections open in 2-14 and unpaid! Again I try to contact Walgreens. A Mr Runey did leave me a message to call him from a PA number, but I have not been able to reach him yet. My account is XXXXXXXXXXX, the number on the last bill I received is XXXXXXXXXX and the date on this bill is September 2013! The collection company is affiliated group, never recd anything from them! my phone number is XXX-XXX-XXXX and I give permission to speak to my wife is I am not available. ****** ****** I have never not paid my bills, I am senior citizen and long time customer of walgreens and so is my family. I want this bill straightened immediately and I want walgreens to remove this information from this collection co and delete this information from my credit reports all three of them.

Desired Settlement: I want walgreens to investigate this bill and all there errors and resolved this with me as soon as possible, remove this erroneous information from this collection company and remove it from all three of my credit reports! I would also like a written correspondence to this effect. Again my number is XXXXXXXXXX, ** ********** ****** *********** ** XXXXX

Business Response: Initial Business Response /* (1000, 7, 2014/05/12) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Accountant, Walgreens Specialty Pharmacy **** ****** for handling. The following information was provided as the resolution details. I have spoken with the wife ****** ****** She has paid in full the amount (I gave her a 5% discount for the trouble she has gone through) $546.65. I have reported the amount to the collection agency and they have submitted the request to have it removed from the Husband (***** ********* credit report and they are sending out a paid in full letter to the patient as well as notification that the request has been sent to remove from their credit report. On Walgreen's side we are considering this resolved. Affiliated is also considering this resolved and responding to the BBB that it is resolved. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** Lake Cook Rd. MS# L390 Deerfield IL XXXXX Fax: XXX-XXX-XXXX

5/22/2014 Problems with Product/Service
5/20/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Synvisc injection order from MD, sent to MD office Sept 2010. #XXXXXXXXXXX Gave Walgreens my Highmark insurance information plus current valid credit card information. Walgreens called me in 2011, asked for credit card information again which was given including auth to bill credit card if Insurance did not pay. I called Walgreens back to verify if it had been paid, representative verified all was taken care of. Kept getting bills, called back again, representative stated it has been paid disregard billing notices! Was out of State in 2012 to 2013, came back to MD to several bills, upset now call and left messages two times, no response! Sent two letters in 2014, no response. Recd a call from someone would not give there name or company (said they were collecting for walgreens) but told me to call Walgreens to straighen out. Called walgreens X-XXX-XXX-XXXX again no answer just a voice message system, furious left message to please return my call! no response. Sent a letter to Chicago Illinois office in November 2014 and then again December 2014. Never recd any notice from any collection company at all! I received an alert from my AMEX credit secure stating this amount from a collection co called affiliated group is on all three credit reports as a collection! it is listed as retail and listed as an acct being opened in 2-2014 by walgreens speciality pharmacy. I have never not paid my bills or my medical bills. I am a long time customer of Walgreens and so is my entire family! You tell me its paid in full not once but several times, you ask me for my credit card information not once but twice! I called AMEX and they have to pull my statements from the microfish! I want this collection deleted from all three credit reports and want Walgreens to respond to me ASAP. If I owe money I would gladly pay it to walgreens but they are the ones who told me to ignore the notices that it was paid in full! They ignore all my letters also so now I want results and I want whatever collection co you have sent this to, to get corrected and remove this collection from my Credit reports, all three, I am senior citizen and have never not paid my bills. My name is ***** R *****, 29 PerryFalls Pl, Nottingham, MD XXXXX the account number was XXXXXXXXXXX and it was for $575.42 synvisc injection that was sent to my Dr office. my phone number is XXX-XXX-XXXX and if I'm not available you may speak to my wife ****** ***** at the same number. I assumed this medicine came from your carneigie PA office since it was shipped to an MD office in maryland but there is no address on here for the PA office. The address on my bill was XXXXX ******* *** *** Chicago, ILL XXXXX.

Desired Settlement: I want Walgreens to contact the collection company they have sent this to and correct and delete the erronanous information they have put on all three of my credit reports, I want it deleted off my credit report! I want a letter or somekind of correspondence stating this and I want Walgreens to investigate and call me with a solution for this bill, why so many mistakes and why they have never responded to me!.

Business Response: Initial Business Response /* (1000, 5, 2014/05/08) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Accountant, Walgreens Specialty Pharmacy **** ****** for handling. The following information was provided as the resolution details. I have spoken with the wife ****** *****. She has paid in full the amount (I gave her a 5% discount for the trouble she has gone through) $546.65. I have reported the amount to the collection agency and they have submitted the request to have it removed from the Husband (***** *****'s) credit report and they are sending out a paid in full letter to the patient as well as notification that the request has been sent to remove from their credit report. On Walgreen's side we are considering this resolved. Affiliated is also considering this resolved and responding to the BBB that it is resolved. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

5/19/2014 Delivery Issues
5/19/2014 Delivery Issues
5/19/2014 Delivery Issues
5/19/2014 Guarantee/Warranty Issues
5/16/2014 Advertising/Sales Issues
5/16/2014 Delivery Issues
5/13/2014 Delivery Issues | Read Complaint Details
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Complaint: Purchased a prepaid MasterCard owned by Walgreens (Balance Financial). On 4/21/2014 I initiated a gas (pay at pump) transaction at Exxon mobile, after swiping card I remembered I needed to pay another bill with that card that day so I cancelled the transaction, then went inside to pay cash for my fuel. Checked account that day and Exxon mobile placed a $75 hold on my account, after verifying next day with Exxon that my authorization was batched out at $0, Manager recommended I contact Walgreens directly. I called Balance Financial 1st time on 4/23 to see when I would be credited back my $75, after talking to call center in some other country I asked for a supervisor after being told I had to wait 10days for my funds. Was transferred back to states where supervisor checked my acct. &told me operators are instructed to inform the 10 day wait , however she assured me I would see the funds in my acct that day or at latest by Morning next business day (would of been 4/24) , 3 days which I could accept. Yesterday 4/25 I again called call center in faraway land and again asked for supervisor , this time I was told they were reviewing their authorizations policy & because of that I would have to wait the 10 days, when I informed her what previous supervisor promised me she dismissed it and pointed out in notes section that I was informed of 10 day , basically saying I was lying. I wanted an explanation as to why they saw need to hold my funds for 10 days when Exxon was not payed for any batched transactions & secondly I have multiple gas purchases at this locale on my account and they are batched daily. Needless to say I got nowhere, today is 4/25 and still no credit. its obvious Walgreens is choosing to keep the authorization pending at their discretion for 10 days, even though Exxon batches daily &doesn't carry over authorizations to next business day. So there is no way I can get my $75in gas even if my tank held that amount &Walgreens earns interest for 10days on my funds. Stay away from Walgreens Product_Or_Service: Pre-paid Mastercard (Walgreens Balance Financial) Transferred from Walgreens XXXXX **** N San Antonio, TX XXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) Credit my acct$75 plus interest.

Business Response: Initial Business Response /* (1000, 5, 2014/05/02) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the ****** ******* for handling. The following information was provided as the resolution details. 1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter) Yes by phone, VM left. 2. Was the customer satisfied? We do not know yet as no conversation was able take place. 3. What actions were taken to prevent reoccurrence? Did not have the opportunity to educate the customer via the attempted phone conversation. The supervisor should not have indicated that gas holds tend to be released within 2-3 days. That does happen very often, but not guaranteed. Our policy is to automatically release gas holds after 10 days if the service station has not already processed the release. We will manually release a hold earlier than 10 days, for amounts >=$50, if we receive written confirmation from the merchant. We will manually release a hold with a verbal from the customer for amounts <=$50, no more frequent than once every 15 days, and never on an instant issue card. And as you know, Galileo does not control auth releases. It is a merchant function, unless the hold period exceeds a certain window for certain categories of merchants. We will consider a manual request as a courtesy. Courtesy hold releases increases our risk of loss. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

5/12/2014 Delivery Issues | Read Complaint Details
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Complaint: I was overcharged on my copay for two prescriptions filled at the Woodside NY location. Today (April 29), I went to pickup my third prescription at this location hoping to be refunded for my two previous overcharges, but to no avail. I have opted for generic prescriptions as my co-pay is $10 on generic, and I have confirmed with my insurance company on two accounts that my prescription carries a copayment of $10 on generic. Duane Reade charged me $30 for the generic brand. The first time I was overcharged (the specific date in January eludes me), I said there must be a mistake, my copay is $10 for generic. The pharmacist at that time told me they would call my insurance company, and encouraged me to do the same. I was told if they were in the wrong, they would credit me the money back. So I paid $30, called my insurance company and they confirmed the payment should have been $10. So I called Duane Reade and they apologized. I filled my script there a second time thinking everything was cleared and that I would be refunded, however when I went to pay they rang me up for $30. I debated with them, told them my insurance company confirmed it should be $10, but they said they confirmed it was $30 and because I had waited 2 weeks to pickup my script, if I did not get it there and then I would need another script from the doctor. With no free time to make a second trip to the doctor, I once again like an idiot overpaid. This brings me to my third (and final trip) to Duane Reade. Last week I marched into Duane Reade with a prescription in hand and insisted the pharmacist call my insurance company. The pharmacist confirmed that my copay on generic is $10, but he went on to explain to me that the copay of $30 which I was assessed was correct because the generic form in this case, is the most expensive. He told me the preferred brand carries a copay of $20, but the generic is $30 in this special case. To you the reader, does this make sense? That's like saying the imitation Burberry scarf costs more than the genuine Burberry scarf. I won't torture you any more with this complaint, I told them to give me the more expensive preferred brand (cheaper brand in this case) and that they would be hearing from my insurance company. My insurance company however told me I have to deal with Duane Reade in getting my co-payment back. So this brings me to you. Product_Or_Service: Prescription Medicine Account_Number: XXXXXXX-XXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like Duane Reade to refund me $40 in overcharges. The pharmacist should have done their job from the get-go and explained what options I had available. They should have called my insurance company instead of pretending to do so.

Business Response: Initial Business Response /* (1000, 5, 2014/05/07) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the ***** ** for handling. The following information was provided as the resolution details. 1. Date resolved:05/05/14 2. Who resolved: ***** ** 3. How resolved:Refunded the customer the $40.00 4. Customer satisfaction:Yes 5. Compensation given: Yes the Refund. I spoke with the customer and explained to him about the $10.00 quote of copay he was given from his insurence company. I explained to him the $10.00 copay was only for a specific ndc brand preffered by his insurence company and that specific NDC item is not carried from our company or our vendors. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2014/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

5/12/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: i have the receipt and item in original package undamaged. I walked in the walgreens at ************************** fl XXXXX with the item where i was greeted by a white female with no visable name tag to be later found out to be gail. i stated the item was defective and no compatable with iphone 5. she stated it is a south item and walgreens does not sell here. i need to go back south and the policy on the back of the receipt states return items to any walgreens nationwide. when asked for management they are not there but gave me numbers to call for offices that are closed

Desired Settlement: refund and a formal document of the return policy since employees will change it

Business Response: Initial Business Response /* (1000, 5, 2014/04/29) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Administrative Assistant ***** ********** for handling. The following information was provided as the resolution details. Mr ***** returned his merchandise to the store where he bought it. He stated he will not return to walgreens. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

5/12/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Last year my dermatologist ordered a dose of a drug called Stelara for me to treat my severe psoriasis condition. The doctors office placed the order to be filled and sent for it for me since it had to be injected by the doctor. The order was filled by Walgreens Specialty Pharmacy. I received the shot in the doctors office. The problem started two months later when I received a bill in the mail for 2500.00 the amount of the prescription that was unpaid by my insurance company. Upon inquiry it was explained that this amount was not covered because of the medical insurances deductible. I was unable to pay this since I am a college student and make meager earnings. A payment plan was established so as to not send me to collections while I tried to work out this issue. I felt that Walgreens should have have informed me prior to getting the injection as to the amount it was going to cost me. This seems to be the protocol with other prescription filled at all other pharmacies . Those pharmacies would tell me the cost of the prescription and then it would be up to me if i wanted to have it filled or not. In this case they left a message on my voice mail letting me know that they had sent it to my doctor's office and it would be there for my appointment- no mention of any costs. Had I known there would have been this issue i would not have gotten the injection. Furthermore it was to be a series of three shots which they would not send the other because I have a balance with them so I was unable to complete my treatment. The doctors office heard my issue and agreed with me and they tried to help by offering me a instant savings card that the drug company issued but to no avail, the card had to be activated within so many days of the administration of the medicine. I was too late since many weeks had passed until I had even gotten the bill. Product_Or_Service: Stelara

Desired Settlement: DesiredSettlementID: Other (requires explanation) I have been trying to pay them 25$ a month but it will take me several years to pay it off.I truly believe that I should have been informed about the cost upfront. I feel that the lack of this communication has caused me a hardship and I would like to have the balance of the bill expunged by Walgreen Specialty Pharmacy and have this matter resolved with no more cost to me. Thank you for your consideration of the matter.

Business Response: Initial Business Response /* (1000, 5, 2014/04/30) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Pharmacy Supervisor *** **** for handling. The following information was provided as the resolution details. 1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter). I spoke to the patient's mother on the phone today 2. Was the customer satisfied? I explained the Specialty Department received notification from their insurance the deductible had been met for the year. This is the reason no one reached out to them prior to shipping the medication, which is protocol at their facility. I agreed to send the phone number from the Specialty Department to the family for them to follow up on the date of service so they can contact their insurance company 3. What actions were taken to prevent reoccurrence? Nothing can be done in the future since the information provided from the insurance was not current If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

5/12/2014 Problems with Product/Service
5/9/2014 Problems with Product/Service
5/9/2014 Delivery Issues | Read Complaint Details
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Complaint: On two different occasions I have purchased non taxable food items from two different Duane Reade locations store #'s XXXXX and XXXXX. The items were Poppy ***** caramel popcorn and Indiana Original KettleCorn. I mentioned discrepancy to managers at both times and I was told nothning could be done about it and I had to contact the corporate office. The first time I did so and it was rectified by giving me a Gift card for my inconvienence. Now this last incident on 4/4/2014 I was told the same and I contacted corporate once again and adviced them that this was the second time and why was this still happening. I was contacted by that store manager and offered to come by and get back my .36 cents. Imagine how many other people are being charged these taxes and not noticing that they are being robbed. I feel that I should not be speaking to the store manager that it should be escalated higher and I should be speaking to someone in corporate as it is not an isolated issue. This is something that is storewide and needs to be stopped. Product_Or_Service: Caramel Corn, popcorn

Desired Settlement: DesiredSettlementID: Other (requires explanation) Speak to someone in corporate and be compensated reasonably for my inconvenience. I brought it to their attention at the location and I purchased items to prove my poit that they are robbing people. I don't live around the corner from either location. Don't feel I should have to return there to get back just 36 cents.

Business Response: Initial Business Response /* (1000, 7, 2014/04/27) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Tax Department for handling. The following information was provided as the resolution details. Kettle corn is in fact Taxable in NY - Sweetened popcorn is considered Candy and confectionery - please see below State Tax Guide,¶XX-XXX,New York,Food and Grocery Items Generally, food, food products, beverages, dietary foods and health supplements sold for human consumption are not subject to tax. (Sec. 1115(a)(1), Tax Law) The terms "food" and "food products," for sales tax purposes, refer to edible commodities (whether prepared, processed, cooked, raw, canned or in any other form) which are generally regarded as food. (Reg. Sec. 528.2(a)(2)) This includes the following: meat and meat products; milk products; cereals and grain products; baked goods; vegetables and vegetable products; fruits and fruit products; poultry; fish and seafood; frozen entrees and desserts; jellying agents; fats, oils and shortenings; condiments; spices; sweetening agents; food preservatives; food coloring; frozen dinners; and snacks (except candy and confections). (Reg. Sec. 528.2(a)(2)) (TB-ST-283, ¶XXX-XXX) For a listing of examples of exempt and taxable foods and beverages, see TB-ST-525, ¶XXX-XXX. However, the exemption does not apply to the following items: candy and confectionery (discussed below); fruit drinks which contain less than 70% of natural fruit juice; soft drinks, sodas and beverages (other than coffee, tea and cocoa) ordinarily dispensed at soda fountains; and beer, wine and other alcoholic beverages (see ¶XX-XXX Alcoholic Beverages). (Sec. 1115(a)(1), Tax Law; Reg. Sec. 528.2(b)(1)) For a listing of examples of exempt and taxable foods and beverages, see TB-ST-525, ¶XXX-XXX. Candy and confectionery Most sales of candy and confectionery are subject to sales tax. Candy and confectionery includes candy of all types, and similar products that are regarded as candy or confectionery based on their normal use or marketing. (TB-ST-103, ¶XXX-XXX) Candy and confectionery also generally includes preparations of fruits, nuts, popcorn, or other products in combination with chocolate, sugar, honey, candy, etc. Some examples of candy and confectionery include: candy bars; chocolates; fruit, nuts, and popcorn covered with caramel, chocolate, honey, sprinkles, or other similar coatings; honey-roasted nuts; chewing gum; fudge; maple sugar candy; candy or chocolate covered marshmallows in decorative shapes; mints; peanut brittle; cotton candy; licorice; dietetic candy; and candied apples. (TB-ST-103, ¶XXX-XXX) If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

5/8/2014 Billing/Collection Issues | Read Complaint Details
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Business Response: Initial Business Response /* (1000, 5, 2014/04/25) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy manager ***** for handling. The following information was provided as the resolution details. I have spoken with Mr. *******'s insurance and the claim was reversed on 02-28-2014. I explained this the last time I spoke with the customer so there must have been a misunderstanding. I have left a message with Mr. ******* explaning again that his insurance wasn't billed and the claim was reversed. If there is anything else I can do to resolve the matter let me know. ***** ******* XXXXX If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (450, 7, 2014/05/08) */

5/7/2014 Problems with Product/Service
5/6/2014 Delivery Issues
5/6/2014 Delivery Issues
4/30/2014 Delivery Issues | Read Complaint Details
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Complaint: My son ***** ***** has Rx XXXXXXX-XXXXX and Walgreen's did a partial refill for this prescription on 02/25/2014 and I was charged the full amount. I called and stopped back several times at the pharmacy and on March 4 I was told that the prescription was backordered and was too much a hassle for them to refill and I should go to a different pharmacy as they would no longer try to fill the remainder of the Rx (even though I paid for it). The prescription was for 270 Dronabinol 2.5mg capsules and Walgreens only provided 60 and charged the full amount. Subsequently I contacted the pharmacy manager ***** ******** via email on 3/5/14 and he left me a voice mail message that I should stop by anytime and receive a refund. I have stopped numerous times and the various pharmacist have either told me that I would not receive a refund, didn't know anything about it, or told me to come back another time. Product_Or_Service: Prescription Order_Number: Rx XXXXXXX-XXXXX Transferred from Walgreens *** ****** ** Stop 2273 ********** ** XXXXX *****************************************************57 Phone: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) Since I paid for the full prescription of 270 capsules and only received 60 I think a pro-rated refund of the $5 prescription amount would be fine. As I paid for this prescription with a debit card, I am requesting either a check or cash refund - I no longer patronize this Walgreens and do not want a merchandise credit.

Business Response: Initial Business Response /* (1000, 5, 2014/04/30) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor Rocky Ladien for handling. The following information was provided as the resolution details. 1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter)-yes. Over the phone today 2. Was the customer satisfied?-somewhat. Asked to give us another chance 3. Was compensation provided? (if gift card, the gift card number and amount)-no wanted cash. Gave him 20.00. 4. What actions were taken to prevent reoccurrence?-told staff to communicate better If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2014/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by Walgreens Rocky Ladien and received reimbursement via mail. Thank you for handling this BBB.

4/28/2014 Billing/Collection Issues
4/22/2014 Problems with Product/Service
4/21/2014 Delivery Issues
4/21/2014 Delivery Issues | Read Complaint Details
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Complaint: Walgreens will not stop emailing me and refuses to remove my email. The unsubscribe button does not work function. I never created an online account with Walgreens and I never gave permission for Walgreens to email me, ever. On March 27, 2014, I did a live chat online with Walgreens and the unknown operator refused to help me, telling me to call in to have my email removed. I called Walgreens on March 27, 2014 and Walgreens refused to stop recording the call - after I begged the recording to stop, asked me for yet even more personal information and also, refused to transfer me. This operator also refused to give me their information. I was trapped, I was refused help and I was refused in being recorded against my will. Walgreens knows exactly how trapped in I am and this not acceptable. I want my email removed & I want my right to speak with services without being recorded.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want my email eradicated from all Walgreens servers and systems. I want my non-consensual recorded voice eradicated from all Walgreens servers and systems.

Business Response: Initial Business Response /* (1000, 7, 2014/04/10) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Ecomm for handling. The following information was provided as the resolution details. The customer has been removed from our database. Email has been removed from Walgreens.com. His email is available for registration if he ever chooses to register with Walgreens in the future. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

4/18/2014 Delivery Issues | Read Complaint Details
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Complaint: I just left Walgreens trying to do an exchange on about 50.00 worth of over the counter medicine that I purchased about a week ago.( about 10 box's ) I tried one of the packages that I purchased and I need a different kind. Needed Alegra D so that I can breathe better. I took the mdse to the pharmacy since you have the get the "D" from them. She said since I didnt have my receipt that I could not exchange it. I ask her to pull it up from my card and she said she couldnt do that either per the mgr ******. I ask to see the mrg ****** and ****** told the pharmacy that she could not come and help me that she was unloading the truck. ????? What has happended to customer service ? I even showed the pharmacy WALGREEN"Spolicy about returns- it states that you can return any item without a receipt and receive a gift card. I could have used that gift card and purchased the medicine that was needed. The girl behind the counter said it was the mgr that said no. ??? I would like to know what the qualifacations are to being a mgr- must not have anything to do with customer service ! Product_Or_Service: ******* Allergy 5 count Transferred from WALGREENS **** ******* ** ********, ** XXXXX Phone: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want to do the exchage like I went in there to do- I used my lunch hr to do the exchage and so now I have no medicine and no lunch !And I want something for my time and for the humilation of looking like I was doing something wrong in front of customers.

Business Response: Initial Business R* esponse /* (1000, 7, 2014/04/15) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the A************/District********** for handling. The following information was provided as the resolution details. 1. Date resolved: 3/31/2014 2. Who resolved: ****** *************** 316 ***** 3. How resolved: Called customer and offered her a $50 W Card to compensate her return. Customer will be going to store and returning 8 boxes of ******* and getting the W Card tomorrow 4/1/14 at 11:00 am from Store Manager, ****** *****. 4. Customer satisfaction: Satisfied with being able to return/exchange ******* and get W card 5. Compensation given: $50 If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** ****** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 9, 2014/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was allowed to return the mdse which went on a w gift card which should have been done on my first visit. So NO I was not conpensated anything for my time, my embarrasment,rudness from employees or multiple trips to the store.

4/8/2014 Billing/Collection Issues
4/7/2014 Advertising/Sales Issues
4/7/2014 Advertising/Sales Issues
4/7/2014 Delivery Issues
4/7/2014 Billing/Collection Issues
4/7/2014 Problems with Product/Service
4/7/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: After switching to Excellus, I started placing monthly orders for Copaxone for MS with one of their approved pharmacies, Walgreens Specialty Pharmacy, in April 2013. At that time, I notified them that the copayment would be picked up by Shared Solutions. Shared Solutions has a record of Walgreens contacting them in April 2013, and providing them the required billing information. This copayment process has worked with no issues for my other orders of Copaxone with *** Caremark and my current provider Accredo. For the four months I was placing orders for Copaxone with Walgreens Specialty Pharmacy, April 2013 through July 2013, there was never anything mentioned about a program with the copayments. Each month when I placed a new order, I again mentioned the copayment would be picked up by Shared Solutions, as part of the order process. When Excellus switched to Accredo in the fall of 2013, I heard nothing from Walgreens about any outstanding issues with my orders. Then in December 2013, I started receiving 120 bills for 80 dollars of copayments for April 2013 - July 2013 on account number ***********. I called their billing department at 1-866-756-8857 and talked to them multiple times about the 80 dollar copayment bill. I also escalated the problem two times and talked to the same supervisor, who said he would contact Shared Solutions and work on the open issue, while removing it from their billing queue. I even had Shared Solutions call Walgreens Specialty Pharmacy on my behalf to help on the issue. After months, and more bills I called Shared Solutions and asked if they had any additional records of Walgreen Specialty Pharmacy contacting them over the last few months on this issue. They said no. So I'm left with an unpaid bill for 80 dollars, that would of been paid, if Walgreens followed the billing information given to them in April 2013. The supervisor nor anyone from Walgreens, ever called me backed on this issue, even though they said they would. I am so frustrated with this. Product_Or_Service: Copaxone Account_Number: ***********

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like someone from Walgreens Specialty Pharmacy to work with me to resolved this 80 dollar bill, due in part to their failure to collect the Copaxone copayment from Shared Solutions by making a claim to OpusHealth at wwww.opus health.com, the Shared Solutions copayment payer. If they pay the very late request, then no issues, if they reject it, then Walgreens will write the 80 bill off. I should not have to pay 80 dollars for a copayment that would have bed paid, if Walgreens tried.

Business Response: Initial Business Response /* (1000, 5, 2014/04/07) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Walgreens Specialty Pharmacy ****** ******* for handling. The following information was provided as the resolution details. I spoke to Mr. ********* on April 4, 2014 and informed him his balance was being written- off and apologized for the confusion. WSP failed to load and properly bill the copay assistance. Mr. ********* was pleased with the outcome. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2014/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walgreens reviewed the copayment billing issue. They contacted me by phone and said it was a mistake on their part and apologized for any confusion it may have caused. They listened to my frustration of escalating the issue to a supervisor and receiving no follow-up. The reviewed the issue with the supervisor and called me back a second time on steps that were taken. The outstanding copayment balance was reset to zero. Thank you Walgreens. And thank you BBB. This was not possible without your help. Please pass on my thanks to those who worked on this. You did a great job!!!

4/4/2014 Delivery Issues | Read Complaint Details
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Complaint: On March 01, 2014, I went to the Walgreens, and I picked up my prescription in the drive-thru window. The pharmacist tech was very nice, but when he was handing me back my license and insurance card, my drivers license fell between the drawer and the metal box the drawer sits. The pharmacist tech explained that he was unable to reach it, and that the store would need to contact their maintenance person to come out to get into the wall to see if they could get my license, and that he would call me to let me know the status. On March 03, 2014, I received a phone call letting me know that they were unable to retrieve my license because it was actually trapped in the box the drawer sits, and they are unable to get to it. The person apologized and that was it. I drove all over on Monday (March 03, 2014) trying to get a new license, but it had snowed the day prior, and the tag agencies were closed. I did find out that there would be a $20.00 replacement cost for my license. At which point, I called the Walgreens in question, and I spoke with ****** the manager on duty, and I explained the situation. After explaining, I asked if I would be reimbursed since Walgreens lost my license. He explained that he was not the manager that can handle reimbursements of that nature, and I would have to speak with ******* *****, so I gave him my name and telephone number. He said he would put it on her desk, and she was to come in on Tuesday (March 04, 2014). I didnt receive a phone call on Tuesday, so I called the store. I spoke with ***** again, and he explained that she didnt come in that day. I called the store again on March 06, 2014, and I a spoke with ***** because ******* had already left for the day. I explained that I had not heard from her, and he said he couldnt help me with that. That he put the information on her desk. So he took my name and number again and put it on her desk again. I asked if he could assure me that he would tell her to call me, and he said All he could do was put the information on her desk, and what she did with it after that, he could not guarantee. On March 07, 2014, when I still had not heard from ******* *****, I contacted the Walgreens online chat service because I was unsure who to contact. I online communicated with ****. She gave me the contact information for the Walgreen customer service. I called the Walgreen HQ after the online chat, and I spoke to ******. She took down the information as I have previously explained, and she said that I would hear from a director within 2 business days, and she apologized for the issues. On March 13, 2014, I still hadnt heard from anyone, so I contacted the customer service center again, and I spoke with *****. She verified my case number, which is my phone number, and it was correct, and she went on to say that she didnt know why I had not been contacted, and that was completely out of the norm. She explained that it would be the standard 2 business days like before I would hear from anyone, and she looked in the system to make sure that there wasnt another level that she could escalate my situation, and she apologized and said there was not another level. It is now March, 19, 2014, and I still have not heard from anyone. I simply wanted to be reimbursed $20 for my lost license. Product_Or_Service: Prescription filled

Desired Settlement: DesiredSettlementID: Refund I would like a reimbursement of $20, and I would like their customer service department policies to be reviewed. This situation is ridiculous. As well, ******* ***** and ***** the managers of the Walgreens need formal training if not a demotion. The way they handled this situation should not be tolerated.

Business Response: Initial Business Response /* (1000, 10, 2014/04/03) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager ******* ***** for handling. The following information was provided as the resolution details. I had a phone conversation with our customer, ********. I apologized and offered her reimbursement for her license and a gift card will also be attached. She stated that she would come by either today or tomorrow to pick it up. Thank You ******* ***** If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 12, 2014/04/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

4/4/2014 Advertising/Sales Issues
3/31/2014 Advertising/Sales Issues
3/31/2014 Problems with Product/Service
3/31/2014 Billing/Collection Issues
3/31/2014 Delivery Issues | Read Complaint Details
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Complaint: Walgreens charged me $20 for a emergency supply of blood pressure medicine on 2/20/14! I was given 3 Norvasc pills on 2/20/14! I was contacted later and was advised my prescription had been filled and I could pick it up. I went back to Walgreens on 2/26/14 and was charged another $20, I advised the clerk I paid $20 on 2/20/14 for the emergency supply, and she advised me I should not have been charged! I went back to walgreens on 2/27/14 with my receipts, pill bottles and my personal prescription forms which shows the dates I was there. I explained to the clerk I was there to get a refund as they double billed me. The clerk took my receipts and spoke to someone and advised me that I received 87 pills on 2/20/14 and received 90 pills on 2/26/14. I looked at the personal prescription form on 2/20/14 and it was mislabeled it showed I received 87 pills, but even worse the emergency pill bottle showed a date of 2/17/14! The pharmacist **** ******** practically told me I was a liar and I received 87 pills on 2/20/14 3 emergency and another 90 of the same prescription on 2/26/14! He went on to say he could pull the tape! I don't doubt I was in there store but no tape would show how many pills was in the bottle! I advised **** ******** to do a count of his inventory, and it will show they made a mistake with the label on my receipt and also the date on the pill bottle that had3 pill. **** ******** was rude to me and talked down to me for 20 minutes before he issued a refund back to my card!! I think this pharmacy location should be investigated! If they are dating medicine bottles one thing and your receipt another date and the personal information form with a different amount of pills that were actually given, THATS A RED FLAG! That is the reason they were able to charge me $20 for the 3 pill emergency bottle, they put the incorrect amount of pills on the receipt! I feel that **** ******** should not be allowed to deal with the public, as he does not have the skills to speak to people! Investigate!! Product_Or_Service: Prescription Order_Number: RX# XXXXXX-XXXXX Transferred from ********'s (District Office) *** ***** **** ****** ***** Newark, DE XXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want a letter of apology and I want a count of their inventory for Norvasc!! I want this matter investigated. If this happened to me, how many other customers has this happened to!! I want to be informed of the outcome of the investigation!!! I want this made right, it's the principle!!

Business Response: Initial Business Response /* (1000, 7, 2014/03/19) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor Don Holst for handling. The following information was provided as the resolution details. 1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter) customer was contacted by phone 2. Was the customer satisfied? customer accepted explanation of store procedure, but felt the pharmacist should have explained the issue in more detail. 3. What actions were taken to prevent reoccurrence? Reviewed customer service and partial refill procedures with store team. The pharmacist involved is one of our most respected team members and has not received any type of complaint in recent memory. Technician witnessing the incident stated he was courteous, and not disrespectful but offering solutions to the patient. Pharmacy manager will address training on handling partial fills from the robot filling machine to ensure the label matches the quantity counted to avoid future issues If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist 1419 **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

3/31/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Walgreens has failed to fill a prescription for morphine, prescribed by my doctor for intractable back pain following failed back surgery. Upon submitting a DEA form from UCSD Medical Center for said prescription, Walgreens stated it would be "a few days" before the prescription could be filled due to a supplier's shortage. Of the two (2) medications listed on this form, Walgreens stated that it could fill only the Immediate Release form of morphine (which I was instructed to take 2 hours following exercise for profound break-through pain), but NOT the Extended Release form that I must take every 12 hours to prevent severe pain. I have been instructed by my doctors NOT to take the Immediate Release form for preventative pain maintenance. I have been without medication for ten (10) days due to this situation, suffering withdrawal symptoms as well as an inability to function in day-to-day activities and doctor-prescribed back exercises. Upon calling several other pharmacies in the area, I have learned that most pharmacies rely on several suppliers and have not suffered a shortage. When I requested that Walgreens return my prescription form so I may fill my prescriptions elsewhere, they REFUSED, stating that the form had already been sent out for off-site archiving. They are holding my health and my life hostage. I am unable to function, and I am in violation of a signed Regulated Drug contract between myself and UCSD Health Care because of Walgreens incompetence and evil. Please help me resolve this issue by compelling Walgreens to return my prescription form so I may fill it elsewhere.

Desired Settlement: I want my prescription form returned to me IMMEDIATELY so I may refills my prescriptions elsewhere.

Business Response: Initial Business Response /* (1000, 5, 2014/03/20) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor for handling. The following information was provided as the resolution details. The Patient was called and apologized to and notified that she could pick up the prescription. Customer was not happy what occurred with the pharmacist but was happy that she could pick up the prescription. If you have any questions please do not hesitate to contact me. Thank you, ******* L Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

3/31/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: ************************************************************************************************************************************************************************************************************************************

Desired Settlement: DesiredSettlementID: Other (requires explanation) see Attached document

Business Response: Initial Business Response /* (1000, 5, 2014/03/24) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor ****** ******** for handling. The following information was provided as the resolution details. 1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter) yes, phone on 2/22/14 2. Was the customer satisfied? yes, RXM worked with insurance company and RXS to get the patient her medication for the correct price. 3. What actions were taken to prevent reoccurrence? Spoke with MGR & RXM If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2014/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) An apology would be nice; however, I just don't want this to happewn to another senior citizen or anyone for that matter. Thank You. Sincerely, ***** *******

3/25/2014 Delivery Issues
3/25/2014 Problems with Product/Service
3/24/2014 Billing/Collection Issues
3/24/2014 Problems with Product/Service
3/24/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Walgreens and Parago, the rebate processor, are acting in VIOLATION of the rebate terms as stated on the rebate form. The rebate form CLEARLY states: 1. on #2 it states: Circle the rebate item(s) purchased. 2. on #3 it states: Write in the UPC(s) found on the product packaging: and below that there is space for 4 UPC codes of 4 different products. 3. Under Rebate Policy it CLEARLY states: Limit 1 rebate per product. There is nothing on the rebate form limiting the rebate to just one of any Arctic Naturals per household. As a matter of fact, the term: "One per household" does NOT appear anywhere on the rebate form. Walgreens and Parago can not change the terms printed on the rebate form as they feel like it. They MUST abide by the terms AS PRINTED on the rebate form, not as they want to interpret them. In that sense, both Walgreens and Parago are acting ILLEGALY and are in violation of Federal, FTC, laws and other State and Local laws regarding consumer protection.

Desired Settlement: Honor all the rebates submitted.

Business Response: Initial Business Response /* (1000, 7, 2014/03/11) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Major Account Analyst ******* ******* for handling. The following information was provided as the resolution details. I have taken care of this customer. Emailed the tracking information to the customer and that number is Tracking #XXXXXXXXX on 2/26/14. I created him an appeasement in the amount of $49.50. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

3/24/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Walgreens.com advertised Arctic Natural Omega Products as having a $15 per rebate per item. There were 4 different products. I mailed in my rebate with the 4 different items on my rebate form. There was space on the rebate form for 4 items. The rebate states limit 1 per product. There are 4 unique products. My rebate amount should be $66. $60 + an extra $6 for electing to have rebate as walgreen gift card..

Desired Settlement: I would like for the rebate terms to be honored..

Business Response: Initial Business Response /* (1000, 7, 2014/03/11) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Merchandise Manager and to our vendor for handling. The following information was provided as the resolution details. We are aware of this issue and are pleased to let the customers know that we have a final resolution. The vendor is agreeing to fund the redemption of one of each of the four participating products. For example: If a customer purchased one of each of the Arctic items (227090, XXXXXX, XXXXXX, XXXXXX), Parago would send a $60 check to the household ($15 per item). For background on this promotion, it seems the vendor set this promotion up to only accept one rebate per household (1 of 4 participating products). However, the rebate form was not clear and the promotion wasn't presented to Walgreens Ecommerce Merchandising team with these restrictions. The vendor has approved providing the rebate to these customers. Our vendor will be contacting the customers. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

3/21/2014 Problems with Product/Service
3/21/2014 Problems with Product/Service
3/21/2014 Delivery Issues
3/19/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: On 2/8 thru the Walgreens app I uploaded pictures to the Walgreens location in Yonkers, NY. I received the confirmation that the photos would be ready at 11:07pm that night. I went to the walgreens location the following day feeling like sufficient time was given for the photos to be processed since I had previously ordered photos 2 weeks prior and went thru the same hassle of them not being ready. I went into the location and waited about 20 min for the man at the counter to get off the phone and acknowledge me, I gave him my name and he said the pictures weren't done and that they would be ready the following day which would have been the 10th. I returned to Walgreens location on the 13th and again waited over 20 minutes for someone to come to the counter. The girl that came was extremely rude and I was told again that they werent ready, that if i processed them after Tuesday the machines have been down. I said i placed the order on Saturday night and she said, "yea well they werent done so what do you want from me", these photos were needed for a school project due the following day. Since the photos were not ready I had to go to staples and spend over $50 on photo ink and paper to print the photos out myself. Everytime I go into that store, there is a 20 min wait, no cashiers when there are huge lines, the managers and the staff are extremely rude and inappropriate with one another in the aisles.

Desired Settlement: I want to be refunded for the money that I had to pay to get the pictures printed myself since this location is not very functional.

Business Response: Initial Business Response /* (1000, 5, 2014/02/18) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has determined that ** did not receive enough information for handling. The following information was provided as the resolution details. Ms. ******** ** would like to apologize on behalf of that location and the inconvenience you have experienced. Please provide the store location in question so that ** may research and provide a resolution to your concern. Again ** do apologize, but there is more than one location in Yonkers. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2014/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The address of the walgreens location I am referring to 1046 Yonkers Avenue Final Business Response /* (4000, 11, 2014/03/17) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager ******** M******* for handling. The following information was provided as the resolution details. Customer ***** ******** was contacted and she came to the store and ** apologized for the situation and gave her the photo order for free and a $20.00 gift card. 1) Customer was contacted via phone. 2)Customer ***** ******** was very satisfied with the outcome. 3) She received a Walgreens gift card for $20.00 and the photo order for $18.50 for free. 4) Our photo lab was down, I ******** M******* had a meeting with all photo team members to clean to do maintance to our photo machine to avoid this situations. Also to contact customers and provide the best Customer service and satisfy all customers. Open a ticket as soon as they are aware of any problems with the machine. ********* M******* Store Manager Store XXXXX If you have any questions please do not hesitate to contact me. Thank you, ***** H. Consumer Relations Specialist *************************** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Final Consumer Response /* (2000, 13, 2014/03/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

3/17/2014 Advertising/Sales Issues
3/17/2014 Advertising/Sales Issues
3/10/2014 Advertising/Sales Issues
3/10/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Walgreens advertised a rebate offer (Offer Code 14-83592) which said that they will provide a rebate amount equal to $15 (+10% when opted for gift card) per product when following purchase was made on walgreens.com "Arctic Naturals Omega products between 01/26/14 and 02/22/14". Below is the full terms and condition copied directly from their offer advertisement. Following the advertisement I purchased two different "Arctic Naturals Omega" products. After I received the product, I submitted the rebate claim form with all required documentation. The rebate center confirmed the receipt of complete documents. But Walgreens, now says that they will only honor the rebate for one product. They claim that the rebate is only for "One product" despite the fact the T&C clearly mentions the offer is for "One per product". I tried contacting rebate center as well as Walgreens to clear this out but no luck. Below is the complete T&C of the rebate offer: Limit 1 rebate per product. No altered, substitute, invalid, counterfeit or non-Walgreens packing slips will be accepted. No item(s) submitted for rebate that has already been returned to any of our stores will be processed. Offers open to United States and Puerto Rico addresses only. All submissions become property of the Walgreens Rebate Program and will not be returned. Allow 8 to 10 weeks for delivery of your rebate after submission is received. Walgreens, its affiliates or agents are not responsible for mail not received as a result of loss, damage or delays by the U.S. Post Office. Any disputes of the validity of a submission will require you to provide a photocopy of your entire submission, including register packing slips and submissionforms, which will be subject to review. These tips and guidelines are provided to deter possible fraudulent activity. Fraudulent submissions could result in federal prosecution under mail fraud statutes (Title 18, United States Code, Sections 1341 and 1342). In Rhode Island rebate limit is two (2).

Desired Settlement: I want Walgreens to either 1. Honor the T&C of the rebate and provide a Walgreens Gift Card worth $33.00 OR 2. Refund the purchase amount ($30.00)

Business Response: Initial Business Response /* (1000, 5, 2014/03/07) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Major Account Analyst ******* ******* for handling. The following information was provided as the resolution details. Tracking #XXXXXXXXX ** created the additional record for this customer on 2/27/14 in the amount of $16.50. The customer was informed of this via the chat line. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2014/03/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company honored the T&C of advertisement and has created another rebate for the difference amount. Per T&C the rebate delivery window is still valid. So, I will have to wait until then to determine if the company lives up to the response. Otherwise I am satisfied with the response. I would like to take this opportunity to thank BBB for helping me sort this out. ******

3/10/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: January 23, 2014 I got out of the hospital and needed to get my medication. I went to the store and they wanted $139.00 for my prescription for insulin (6 month renewal). They had already billed my co-pay for $20.00 and when I went to pick up the medication they wanted $139.00. They refused to give me my medicine even thought it shows in their system that the co-pay was paid. They were rude to me and didn't want to help me at all. I'm a diabetic and just got out of the hospital. This is a new prescription and I have never paid more than a co-pay for any medication. I need this medication now and I'm going to have to go to the hospital because they will not give me my insulin.

Desired Settlement: I want them to give me my medicine because the co-pay was paid. I'm sick and have a disease and they were rude to me and didn't wish to help me. If I'm hospitalized because of this I expect for them to pay the bill.

Business Response: Initial Business Response /* (1000, 12, 2014/02/27) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager for handling. The following information was provided as the resolution details. The store manager spoke with the customer last week (2/18/14). Ms. ******* and explained to her that her prescriptions were ready. We ran them through her insurance and that was the price that was given. She was upset because it was more than she paid last year. The store manager explained that she would have to contact her insurance carrier for them to explain that. She stated that she would have to go to the hospital because she could not afford her insurance. Store manager told her that he was sorry but that was the price that adjudicated with the insurance. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

3/7/2014 Billing/Collection Issues
3/5/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I visited the Mission, TX (Frontage Rd. & Conway) ********'s location on Monday, Feb. 17th to purchase two NatureMade Omega-3 Products that were listed in the ad as Buy One Get One Free. At checkout, I was informed that even though the ad listed Omega-3 products as part of the sale, it wouldn't be honored on the product I had. When I asked the manager ***** to show me which Omega-3 products were included she attempted to look on the shelf only to discover there was no other products nor labels listing such other Omega-3 products. She then looked up her inventory to discover such products had been discontinued, when I asked her to check if stores in a 5-10 mile radius had the product they said they didn't the only ones they carried were the ones I had attempted to purchase. After this they still refused to honor the BOGO promotion on the only Omega-3 products they carried and had no alternative products as they manager had stated were part of the promotion. I have attempted to contact customer service since Monday, but have gotten no reply.

Desired Settlement: For the original offer to be honored and an explanation as to why they would advertise products which they don't carry

Business Response: Initial Business Response /* (1000, 7, 2014/03/04) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. The Customer was contacted via email and was offered substitution of product free of charge.The District Manager has addressed issue with Store Manager on the importance of customer service.The Customer was satisfied. If you have any questions please do not hesitate to contact me. Thank you, ******* * Consumer Relations Specialist **** **** **** *** *** **** Deerfield I* XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 9, 2014/03/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

3/3/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: A few days ago I entered your store to conduct a purchase of OTC medication, which I had purchased at your store in the past. Sudafed 12-hour. I was politely informed by the person at the prescription counter that I could only buy the 4 hour, it was 'store policy' not to sell the 12-hour without a prescription. I looked bemused, and he went on to offer that while the 12-hour is legal to buy without a prescription (OTC), it was store policy not to sell it without one. I asked, " so I have to make an appointment with a Doctor, pay the office visit ($75) to get a script for and OTC item?" He said yes. I said that makes no sense that you would refuse me a purchase based on arbitrary reasons for a product legal to sell. He said there was nothing he could do about it. I set my other items on the counter and replied that if he won't sell me the OTC medication that I will be forced to take all my business elsewhere. And he wouldn't. Product_Or_Service: Sudafed 12-Hour

Desired Settlement: DesiredSettlementID: Other (requires explanation) I wan't confirmation that the store will change it's arbitrary policy and not require customers to pay a doctor office fee (which could easily be $100 in our area) just to buy over the counter medication. It is a waste of my money, potentially insurance money for co-pay, and everyone's time. This is not a minor issue, real money is at stake.

Business Response: Initial Business Response /* (1000, 12, 2014/02/20) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager **** ****** for handling. The following information was provided as the resolution details. Due to customer could not be reached by phone an email was drafted and mailed out to the customer Mr. ******, Thank you for your inquiry. After reviewing movements of purchases of Sudafed 12 hour as well as several other Sudafed containing products at Walgreens in Iowa City, Coralville, Cedar Rapids, Marion, and Waterloo it was determined that this area was far exceeding sales in Sudafed for legitimate medical purposes. As a result, and in order to not add to the ever growing problems with "Meth" we instituted a policy that prevents the sale of Sudafed 12 hour and three other Sudafed containing products without a prescription. This has reduced our sales of Sudafed, and made it more difficult for the legitimate purchase of certain Sudafed products, but our first charge is to do no harm. Our stores at these locations still offer many decongestants that have Sudafed in them, but are not easily converted to "Meth". I apologize for any inconvenience and certainly understand your frustration, but it is a policy that is in place at these locations to prevent misuse of Sudafed and hopefully help in prevention of "Meth" production. Sincerely Be Well, **** **** ******* PharmD District Pharmacy Supervisor If you have any questions please do not hesitate to contact me. Thank you, ******* ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

3/3/2014 Delivery Issues
2/18/2014 Guarantee/Warranty Issues
2/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ON NOVEMBER 1, 2013 I HAD PURCHASED MONEYPACK CARD (XXXXXXXXXXX) AND PUT $200.00 ON IT TO BE TRANSFERRED TO MY GREEN DOT DEBIT CARD ( XXXX). tHE TRANSFERRED WAS NOT MADE BY CASHIER ID 399- MICAELA. THE FUNDS WAS TRANSFERRED TO UNAUTHORIZED GREEN DOT CARD WITHOUT MY CONSENT. WALGREEN OWE ME A DUTY OF CARE OF SERVICE. I DID NOT RECEIVED THAT CARE. MY $200.00 WAS STOLEN FROM ME BY YOUR EMPLOYEE.

Desired Settlement: I AM REQUESTING A COMPLETE REFUND FROM WALGREEN SINCE THEIR EMPLOYEE WAS RESPONSIBLE FROM THE LOSS MY $200.00.

Business Response: Initial Business Response /* (1000, 7, 2014/01/14) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the ******** ****** for handling. The following information was provided as the resolution details. 1. Date resolved: 11/14/13 2. Who resolved: ******** ****** 3. How resolved: Green Dot initiated a claim on behalf of the customer, but did not receive the required documentation to complete the investigation. Green Dot contacted the customer for the required documents on three occasions but received no response. 4. Customer satisfaction: Unknown If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 9, 2014/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) A Walgreen transferred the funds to another card that was unauthorized by me. Green dot did not request any forms but I did sent the only copy I had. They wanted me file a police report. Green dot blamed Walgreen employee for this confusion. I have loss $200 because Walgreen Employee transfer my funds to their card. Walgreen denied me a copy of the receipt if money pak transaction and a receipt for green dot card. Walgreen is responsible for the theft of my $200 since their employee stole the funds. Final Business Response /* (4000, 21, 2014/02/12) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Greendot vendor for handling. The following information was provided as the resolution details. Green Dot reviewed the information provided and researched the issue. Please be advised, a claim was filed on behalf of Mr. **** on October 17, 2013. At that time, Green Dot requested Mr. **** submit the proof of purchase along with the front and back of the moneypak for review. On October 25, 2013, Green Dot closed Mr. ****'s claim because he failed to supply Green Dot with the requested documents. Should Mr. **** provide Green Dot with the requested information, Green Dot will resubmit a new claim on his behalf for investigation. Also, per the customer rebuttal dated 1/14/14, the customer stated they did not retain a copy of the purchase receipt. Unfortunately, our stores are only able retain receipt information up to 90 days after the date of purchase. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Final Consumer Response /* (4200, 15, 2014/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walgreen refuses to give me a copy of the necessary receipts that Green Dot requested. Their manager Kimberly refuses to give me a copy. I was told by consumer relations department that they records went back 120 days. I requested those copies. ******* S. mention nothing about the copies or the practices of the Walgreen employee. I will not walk away from this situation. This was theft and I will contact the Attorney General Office with my concerns of Walgreen Inc. practices.

2/17/2014 Delivery Issues
2/14/2014 Problems with Product/Service
2/14/2014 Delivery Issues
2/10/2014 Advertising/Sales Issues
2/10/2014 Delivery Issues
2/7/2014 Guarantee/Warranty Issues
2/5/2014 Problems with Product/Service
2/3/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 11/13/13 I purchased a Balance Financial prepaid debit card at Duane Reade at 100 Broadway with an opening balance of $250.00. On 11/15/13 I purchased a reload of an additional $250.00 at Duane Reade at 40 Wall Street. Upon returning to my office I attempted to activate the card for the first time but found that I could not. It appeared the card had already been activated, but not with any of my info. After a few phone calls with various representatives, it was determined that none of the cards registered info matched my SSN, address, DOB, name, etc A representative then directed me to submit a number of items to claim/prove ownership of said account. I complied with their instructions asap. I confirmed with another of their reps that they received all the info/documents I sent over. I should point out that within the documents I submitted to them were copies of the receipts of the original purchase and the subsequent reload. On the receipt my DuaneReade reward card # (registered under my name) is reflected. The rep that confirmed receipt of my submission said I should expect a call back within a day or two. That call never came. Over the course of the next couple of weeks I would call repeatedly and get the same answer over and over again, that they are working on my request and that a rep would call back. More than a month after my original phone call to report the theft a rep from their fraud dept called back and said that in order to move the claim forward I would need to file a police report and submit a copy to them. When I asked why this was not part of the initial instructions, the rep apologized and acknowledged that it should have been. The very next day, however (before I even had a chance to file the policy report), the same rep called back and informed me that upon further review they had come to the decision to reject my claim. I was not really clear on the reason for this, he said that they could not verify fraud had occurred. Though clearly they had no new info to judge. Product_Or_Service: BALANCE FINANCIAL PREPAID MASTERCARD

Desired Settlement: DesiredSettlementID: Other (requires explanation) I paid $250 to buy the card (with a $2.95 fee) and loaded another $250 a couple of days later (with another $2.95 fee). I'm seeking the full refund of $505.90.

Business Response: Initial Business Response /* (1000, 7, 2014/01/22) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case was sent to *** ********* for handling. The following information was provided as the resolution details. I just left a voicemail for Mr. *** We're going to get him his money back. When he calls me back, I'll figure out how he wants to do that and we'll get it to him. Thanks! Be Well, *** *** ********* If you have any questions please do not hesitate to contact me. Thank you, ******* ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

1/31/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: When I visited this store, the guy who checked me out missed several coupons, several store coupons, and did not apply the *********** Discount after I showed him my card. My calculations show I lost approximately $12.98 during the sale. I wrote the Walgreens company that night, and never heard back from anyone addressing the situation. I think I deserve to have this fixed. My receipt number is XXX XXXX XXXX XX/03/XXXX XX:XX PM RFN# XXXX-XXXX-XXXX-XXXX-XXXX

Desired Settlement: Would like to have this fix and refunded on the funds I lost due to cashier error. I do not think the guy knew what he was doing.

Business Response: Initial Business Response /* (1000, 7, 2014/01/27) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager ***** ******* for handling. The following information was provided as the resolution details. Hello *******, my name is ***** and I am the SM at Walgreens in Pleasant Hills. I have recently received feeback about a concern you encountered in my store on 12/3/13. I have reached out to you and left several messages trying to resolve this issue. I hope this email finds you and understand that I appreciate your business now and in the future and only hope to resolve this as quickly as possible. Please feel free to contact me either email or phone at your earliest convience. Thanks for your time and I look forward to discussing the resolution. Be well, ***** ******* Walgreens Store Manager XXX-XXX-XXXX If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 9, 2014/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company sent me a gift card to cover mistakes.

1/29/2014 Problems with Product/Service
1/29/2014 Problems with Product/Service
1/27/2014 Problems with Product/Service
1/27/2014 Advertising/Sales Issues
1/27/2014 Billing/Collection Issues
1/27/2014 Billing/Collection Issues
1/27/2014 Delivery Issues
1/27/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Walgreens has advertised that they would assist the new Obama Care insurance customers that they would allow a 30 day supply at no cost and would bill the insurance when the information was available. I have attempted for 3 days to have my sons prescription filled through the Walgreens in Festus MO and been told they know nothing about this agreement nor will they assist me in anyway to fill his prescription. At one time I was told "we don't have the time."Our insurance company has also called and the request was handled in the same negative manner. Basically this is false advertisement reaching out to people in need but then refusing to do as advertised. I was told by Walgreens though that I could pay for the prescription. Product_Or_Service: prescription

Desired Settlement: DesiredSettlementID: Other (requires explanation) Walgreens should not falsely advertise to get customers to come to them when in need.

Business Response: Initial Business Response /* (1000, 12, 2014/01/20) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case for handling. The following information was provided as the resolution details. ****** ********* District Pharmacy Supervisor addressed the customer's concern with the manager of store 7070. The store manager advised Ms. Marshall that the pharmacy staff tried to get it filled on that Saturday before all the snow was coming. The pharmacy staff did not say that we don't have the time to look into it. I know my staff would never say that. Likely what was said is that we do not have time to look it up at that moment but can later. Everyone in our pharmacy knows about the ACC and what our part consists of in helping the customer. That day was extremely busy for all of us. Our pharmacy manager verified that the customer got it filled from Store 5624 on that same day. Initial Consumer Rebuttal /* (3000, 14, 2014/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) yes we did get the prescription filled from another Walgreens store on that day. Please keep in mind this was the 4th day I had been trying to get the prescription filled and wasn't able to until I called another Walgreens. I made several calls each of the 4 days to Walgreens in Festus and each day was told they were not aware of any of this. On Friday, January 24th I went to the Walgreens in Festus with our new insurance cards so they could put the information in the computer so I could pay the co-pays. On Friday I was told by the person working the drive through window, after she went and asked someone about me paying this co-pay she returned and stated "I don't know what you are talking about you will have to go back to the Walgreens you had the prescription filled at." So, are you sure your staff would never state "I don't have time? or I don't know what you are talking about?" All I was asking was to have the prescription filled. it was obvious when I went to Festus Walgreens and the lady at the window went and asked whomever she asked was familiar with the complaint because they were not going to help me so basically I have to drive an hour away, again to get this completed when a Walgreens is 10 minutes from my house.

1/24/2014 Delivery Issues
1/23/2014 Delivery Issues
1/20/2014 Problems with Product/Service
1/20/2014 Delivery Issues
1/20/2014 Delivery Issues
1/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Call walgreens to tell them they charged my acct at end of december. I never received the contacts. They told me to call USPS. I did and they informed me that the company never sent the package that need to be shipped. So walgreens initiated it but never followed throught. So I spoke to 3 people and requested that a credit be sent immediately,they refused to give me a credit. How do you charge somebody at the end of december and not ship the product out. I asked them to overnight a package today, they refused and said I had to wait 16 days. That is ridiculous.

Desired Settlement: Credit or contacts shipped 24 hours

Business Response: Initial Business Response /* (1000, 5, 2014/01/20) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Contact Lens Division for handling. The following information was provided as the resolution details. Customer was called by ***** on 1/17/14. ***** explained that the order was received on Monday 1/13. Customer stated that she was upset because the tracking system did not give any information on the order. And when she called us she was told that she would have to wait until 1/16 before order could be reshipped. ***** explained our procedures to her and was ok with everything. ***** sent a $20 gift card for the inconvenience and gave customer IR number for any further assistance. They are also researching what happene with the tracking system as well. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2014/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/17/2014 Problems with Product/Service
1/17/2014 Delivery Issues
1/14/2014 Problems with Product/Service
1/13/2014 Delivery Issues
1/13/2014 Guarantee/Warranty Issues
1/8/2014 Problems with Product/Service
1/8/2014 Problems with Product/Service
1/7/2014 Guarantee/Warranty Issues
1/6/2014 Delivery Issues
1/6/2014 Delivery Issues
12/31/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I have been a customer of this particular pharmacy since 2003 obtaining the same dose of ******* for that same 10 years. There are two issues that I continue to run into.1. I because of what works for my disorder I need a large dose of ******* (300 pills). Which for some reason Walgreens comes up with excuses of why they can't always have it in stock. Other customers needed it? I am a customer who has been getting this same dose and for the last few years the same time of the month. I have needed to make two trips, find time and spend gas money because they cannot order enough for my script that has been the same for 10 years?2. We decided that if my script was in automation mode it would help them with having enough on hand to make my prescription. Also helping so I wouldn't have to make two trips.I have been told that my Topamax was put on automatic system for the last three plus months. Yet once again it didn't take. They are not sure why but they can make my prescription but once again they do not have enough in stock. This means once again, I have to find time and spend gas money to get my full prescription amount.Last month I was told by the store manager that he would discuss this with the Pharmacy manager ***** *** when she was back from vacation and call me. Its a month later and I received no call. Just the same issues one month later. It is unacceptable. Product_Or_Service: *******

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want for those who have a job, to actually do it. We all have jobs to do and it must be done. It is unacceptable as they have peoples lives in their hands when dealing with medications.

Business Response: Initial Business Response /* (1000, 12, 2013/12/31) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our District Office for handling. The following information was provided as the resolution details: 1. Date resolved: 12/27/2013 2. Who resolved: *** ****** RPH 3. How resolved: In speaking with Store Leadership, no member of leadership(MGR, RXM, ASM, STL) has spoken to this patient in the past month, so that is why no one has contacted her. In looking at her prescription history, she has received partial fills on her ******* in April 2013, September 2013 and November 2013, she also had 2 partial fills in 2012 for this same medication. ******* is packaged in 60 count bottles and this patient prefers the brand name. This patient also had a Sedgewick claim opened in the past due to hospitalization for receiving the generic ******* and having some kind of reaction. I am not sure what the outcome of this claim was. In speaking with the Store Manager and Pharmacy Manager we have come up with the following corrective action to make sure that we have the product in stock for this patient in the future: 1. Maintain on-hand counts so proper ordering occurs 2. Once the patients prescription is filled we check the suggested order to make sure that product will be coming in 3. If a sufficient number of product is not coming in we will manually adjust the order to make sure that we have enough in stock 4. We will notify ***********@**********************************************> to let them know the system is not replenishing properly for this item, and ask for suggestions on how to improve this. 5. We are running a system check to ensure that our inventory replenishment system is working properly for this particular medication 6. In the event that we have a partial fill in the future, we will try and obtain the product from another location, prior to the patient picking up their prescription, so that they will not have to make another trip 7. If in the event we cannot obtain the full amount of the prescription we will offer to deliver the completion to the patient, so they will not be inconvenienced by having to make another trip. I will keep trying to reach the patient to discuss the corrective action ** have taken regarding her prescription for *******. In the even I do not get to speak with her personally, after trying multiple times. I will send her the letter attached to this email notifying her of the corrective action the store has taken. Thanks, Be Well, *** ***** ****** RphWalgreen Co. If you have any questions please do not hesitate to contact me. Thank you, ****** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: 847-964-8531 Final Consumer Response /* (2000, 14, 2013/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I arrived at store walgreens Store #: XXX XXX S **** **** ***** I dropped of 2 prescriptions. My Hydrocodones were 25 pills short. I cant believe this happened to me. The pharmacist that was there was completely new "never" seen her before at that store pharmacy. I have been filling my med's there for about 1 year now. Never though I have to count my med's before leaving the store, when I get home I have 35 pills instead of my 60 that are supposed to be filled. I immediately went back and they totally denied that they tech shorted me 25 pills. The tech who rang me out didn't check in front of me weither my med's are complete or not, yet they signed off on it and didnt even show me the bottle of med's. I was completely shocked that Walgreens in Apopka fl, store #263 stole/shorted 25 pills from prescription and totally denies it. I have placed to complaints on the website and now BBB. Walgreens store # 263 is stealing med's from patients.

Desired Settlement: I need my med's filled properly.

Business Response: Initial Business Response /* (1000, 5, 2013/12/16) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our District Office for handling. The following information was provided as the resolution details: 1. Date resolved: 12/16/2013 2. Who resolved: Patient's Doctor's office 3. How resolved: On Saturday night, patient returned to the store to pick up another Rx. He became very loud and verbally abusive to the staff using many levels of profanity including personally degrading the Rxm. He got his script and dumped them onto the counter and made the Rxm count the tablets in front of him. Even though they were the correct amount he still carried on about this medicine and calling the staff many names. He also said he would never come back and was going transfer his medicines out. At 10am Dr's office did call today and informed us that they will not be authorizing any additional tablets as this has happened before with this patient. District Manager, **** ****** has left additional phone messages for the patient to contact me to explain all of this. No response as of yet. 4. Customer Satisfaction: Yes 5. Compensation given: No If you have any questions please do not hesitate to contact me. Thank you, ****** ** Consumer Relations Specialist **** **** **** *** *** ****

12/30/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have been filling the same prescriptions for 5 years at a different wal-greens. I recently have moved and this wal-greens is closer to me now so I had my prescriptions called into this one. Upon arriving to the pharmacy the pharmacist told me he would not fill the prescriptions for me because he needed "more info" from the doctor. He would not tell me what "info" that was. I explained that I had been filling these prescriptions with wal-greens for 5 years at a different location and all the information he could possibly need would be in my file in the computer. He said he couldn't see the information from the other wal-greens and said I'd have to wait until he could talk to the doctors office. The doctors office is closed for the next 5 days for the holiday. Which means in 2 days, I will be out of medication and have no way of getting it. This pharmacist just denied me the medications other walgreens have been filling for me for 5 years... and took me off of them instantly. Not only could that put my life in danger to abruptly stop my medication, he has absolutely no reason for doing so. I know for a fact he can obtain all the information he needs out of my file from the other location. Wal-greens can transfer perscriptions to any of their stores around the nation. So my question is why is he doing this and why is this being allowed to happen? Product_Or_Service: prescriptions Order_Number: n/a Account_Number: n/a ------------------------------------------------ Transferred from walgreens (XXXX) XXXXX ************ ************** XXXXX URL: www.walgreens.com Phone: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) The pharmacist was a male. I believe his name is ****. I've already had my prescriptions transferred back to the other wal-greens I normally go to and will just have to drive the hour away to go get them this weekend. But once I pay for these prescriptions I don't think I want anymore to do with this company. I will never shop there or fill a prescription with them again. I've spent over 12000$ there in the last 5 years and for this pharmacist to do this to me is unacceptable.

Business Response: Initial Business Response /* (1000, 10, 2013/09/13) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor ********** for handling. The following information was provided as the resolution details. Hello Mr. ****** I had received a concern regarding one of my stores denying filling your prescriptions. After review with my pharmacy manager at that location, it appears that my pharmacy manager needed more time to obtain certain information from the prescriber. It does appear that my pharmacists followed Walgreens dispensing policy for controlled substances. I do apologize for any inconvenience this had caused you. If you have any questions or concerns please do not hesitate to call me. Be Well, **** **** ****** Rph District Pharmacy Supervisor ******** South ******** *** If you have any questions please do not hesitate to contact me. Thank you, ***** H. Consumer Relations Specialist **** **** **** *** MS# L*** ********* ** XXXXX Fax: XXX-XXX-XXXX Consumer Response /* (3000, 17, 2013/10/16) */ I was left a voicemail by the wal-greens area manager. I tried contacting him 3 times since this voicemail was left and have not recieved a call back or been able to reach him. I have left 2 voicemails. The information they are providing that they are following wal-green policy is inaccurate. I had this prescription transferred to the ****** ******** location and filled, then transferred to the ****** **** location where I could pick it up. Neither of these locations asked for more information on these prescriptions or had any issue filling them since I have been filling them at wal-greens for 5 years. I have two friends that have also ran into the ********** pharmacy location denying them their prescriptions, so I'm not sure what's going on there. Business Response /* (4000, 23, 2013/12/11) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor for handling. The following information was provided as the resolution details. The Pharmacy Supervisor spoke with the customer yesterday morning. I explained to him our good faith dispensing policy and that this policy is in place to ensure patient safety. Customer did not seem to agree. He did however, thank me for the phone call and explanation. If you have any questions please do not hesitate to contact me. Thank you, *******. Consumer Relations Specialist ******************************************************************

12/30/2013 Advertising/Sales Issues
12/27/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Business Response: Initial Business Response /* (1000, 12, 2013/12/16) */ **** ************ - District Manager reviewed the customers concerns and found the following: There is video of our employee opening a full 100ct bottle of the customers medicine and pouring it into a prescription bottle. The tech proceeded to count out an additional 20 pills from another bottle and add them to the prescription bottle for a total of 120. The prescription bottle was bagged and sold to the customer. The customer states that 27 pills are missing. If they are missing it did not happen while the bottle was in our store.

12/24/2013 Problems with Product/Service
12/23/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Both my husband and I have been customers of Walgreens since 2009. Approximately 7 months ago, Walgreen began offering their "balance rewards" program in which you acquire points which, in turn, become a cash value off your rewards card. I noticed over a short period of time that all my receipts stopped showing rewards whether I purchased medications or product. The staff was uncertain why and suggested I contact Walgreens via the telephone or email. I submitted an email and was told that wherein I used Medicare for my insulin and meter strips ONLY (all my other medications are through my husband's insurance) that "sometimes" using Medicare for just one item can cause a red flag" and suggested I obtain another card under my husband's name. I did as asked and only used his card number but nothing has changed! Even purchasing household items or gifts, etc. will not work. Once "in a blue moon", points will show up such as when I had my flu shot, the promotion was "3000" points. For some unknown reason I was given 500 points? There is an area on their site wherein it tells you to enter the receipt number if points were not applied and when I try it tells me "they have already been applied"! I have compiled 20 receipts totaling $ 822.78. There actually were many more but I threw them out due to extreme frustration. Walgreens SHOULD look at all the others I did not copy to you/them. I have never seen such false advertising in my entire 53 years! I have sent a copy of all items to Walgreens at above address but fear I will get nowhere with them. Once resolved, I plan to change all or my husbands and mine prescriptions to another pharmacy. I just fee totally RIPPED OFF! Please advise. Product_Or_Service: precriptions, household, gits, etc.

Desired Settlement: DesiredSettlementID: Refund Minimum point value applied totaling (AT LEAST) $822.78 for the receipts I have saved and sent to Walgreens, but requesting they pull all the records for both myself and my husband; ***** ** ******** (same address) and reimburse them as well.

Business Response: Initial Business Response /* (1000, 7, 2013/12/19) */ Customer was provided 75,000 Balance Rewards points as a courtesy for the inconvenience and poor experience. We apologized for any confusion leading up to this resolution for the customer. Within our customer care group, we always strive to be clear and provide the best answers to our customers. Point award is specifically in response to the customer experience and any resulting confusion leading up to this solution only. Since it is a customer experience issue, the point award is a one-time event. Walgreens stands by its rule of not awarding points for government funded patients due to interpretations of federal law. Final Consumer Response /* (2000, 9, 2013/12/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, BUT there is still confusion....these receipts are for my husband, not myself...he is NOT A GOVERNMENT FUNDED PATIENT. I fear this is going to continue.

12/18/2013 Guarantee/Warranty Issues
12/16/2013 Problems with Product/Service
12/13/2013 Delivery Issues
12/10/2013 Problems with Product/Service
12/9/2013 Delivery Issues
12/6/2013 Problems with Product/Service
11/26/2013 Delivery Issues
11/26/2013 Delivery Issues
11/26/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Walgreens is charging tax on items that are not taxable.I purchase Fruit Smoothies every day from this store, specifically ********* ***** ******* **** ***** ******* On items that contain more than 70% fruit juice, there is NO tax as per **************** other store charges tax on this item and Walgreens doesn't charge tax on other fruit smoothies. Each day I complain to the cashier, the manager comes up to refund my money and admits there is a problem with their system which causes tax to be added to ********************************** drink. Countless New Yorkers in countless Walgreens store are paying tax on an item that should not be taxed. Please help. Product_Or_Service: ********* ***** ******* **** ***** smoothie Order_Number: XXXX-XXXX-XXXX-XXXX- ------------------------------------------------ Transferred from Walgreens 33 **** **** ****** New york, NY XXXXX URL: www.walgreens.com

Desired Settlement: DesiredSettlementID: Other (requires explanation) Walgreens is incorrectly charging tax on this *************** item and after months of complaining in person and pointing this out EVERY DAY .... Walgreens says they cannot resolve the issue due to internal issues with the barcode of this product. How many other New Yorkers have paid tax on this item that is not taxable? Walgreens needs to be held accountable.

Business Response: Final Consumer Response /* (2000, 9, 2013/11/26) */ On Fri, Nov 22, 2013 at 10:10 AM, Saigon1515 <**********@yahoo.com> wrote: Hi *********. A representative from Walgreens did reach out to me and solved the problem. Thanks do much. Regards, ******* *****

11/25/2013 Problems with Product/Service
11/25/2013 Advertising/Sales Issues
11/22/2013 Delivery Issues | Read Complaint Details
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Complaint: I bought several things from Walgreens Duane Reade on *** ******** ******* ***** *** **** XXXXX, #XXXXX at 4:46PM on 9/22/2013. When i arrived at the register, I took a single pack of ***** wintermint gum of the shelf and put it with my things. When the guy at the register went to ring up the gum, he asked if I could give him any other ***** gum pack from the counter shelf so that he can ring it up because the gum that I had no UPC bar code. He then told me that sometimes the manufacturer has a defect and there is no bar code. i found it odd but i ignored it However when I got home and unwrapped it, I noticed later that the wrapper said that the product should not be sold individually for retail. I didn't think anything of it, until later when I had a piece of gum and it was very stale. I believe this is unjust practice and that the person at the register was trying to hide an illegal retail practice. Also, the gum happened to be on sale. Product_Or_Service: ***** gum

Desired Settlement: DesiredSettlementID: Other (requires explanation) Want the store to be reprimanded for this type of behavior. Could be dangerous if illegally tampered with the gum. I have the receipt.

Business Response: Initial Business Response /* (1000, 15, 2013/11/11) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District manager **** ******** for handling. The following information was provided as the resolution details. ******* ****** ** W **** St *** ** *** ***** ** XXXXX Dear ******* ******, I would like to take this opportunity to apologize for the situation you encountered at our Duane Reade store. Please be assured that I have addressed this issue with the Store Manager so that we would not have a repeat episode. I would love to have the opportunity to speak with you, please feel free to contact me at your earliest convenience. I can be reached at ************* ******* ******, you are a valued customer and we appreciate your continued patronage. Enclosed you will find a $25 gift card for your use. Again, I want to apologize for the inconvenience and thank you for giving us another opportunity. Thank you, **** ******** District Manager Duane Reade If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

11/19/2013 Problems with Product/Service | Read Complaint Details
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Complaint: My wife and have been using Walgreens for all of our medications for a while, and have become increasingly frustrated with the poor service and attitude from staff. The first incident was about 6 weeks ago. My wife (******* *******) was prescribed protonix 40mg QD and ******* 100mg BID. We were able to get the ******* no problem, and you received nearly $3000 for this medicine. There was a PA issue with the Protonix, which was needed for pregnancy; and in order to provide it you demanded a cash price of $145.99. We showed a print out from my employer (also the insurer, UHC) showing the Optum negotiated rate was less than $11 which is less than our $15 copay, and you refused to help with this. We ended up transferring it to the *************** who happily gave it for $11. The next visit was to get our $3000 *******. We waited in line at drive through for 25 minutes, at which point we got fed up and waiting and called hte pharmacy. The lady pharmacist was rude and said that we'll have to wait for the pharmacy tech as she is too busy filling prescriptions. We then went into the store to complain and the pharmacist said she doesn't deal with customer, Walgreens pay techs for that and left us waiting another 20 minutes for the $3000 medicine. This was all at the location on SR 60 (Brandon Blvd) in Brandon, FL. We since trans the ******* and all my wifes medications to the *************** where we've received excellent service. We also gave them a new monthly $500 medicine (Diclegis) that you would have being filling. For myself I've now had enormous issues with my tirosint prescription. I went to the same location listed above a month ago and was told you only had a few days worth so I could either pay cash for them then get the remaining amount for my regular copay (doubling my cost) or go without till the rest became available. I advised that before I paid the rate for the partial fill, then the remainder of the copay when I got the rest. His response was that he doesn't work like that, so pay cash for the few days worth or go without. I was eventually able to fill it at a different location the same day as I needed it that day and couldn't wait to transfer it. I provided a manufacturer coupon that lowered my copay from $35 to $25 for 18 months. Now, once month later I've gone to get this medication only to be told that the coupon cannot be used because it can only be used once a month and was used on someone else already this month. This cost me $10 out of my pocket. All this after waiting 20minutes to be served. I'm also out of pocket $39.99 for my flu shot because you refused to bill UnitedHealthcare. I paid for it anyway because I had to have it for nursing school. Tomorrow I will be transferring my Tirosint, and other remaining medications to the *************** in Brandon. They've looked after my wife well, and are now benefiting from $3500 worth of meds each month from her. I'm going to give them my remaining $150 worth and forget about using Walgreens anymore.

Desired Settlement: Transfer all active prescriptions to the *************** in Brandon, FL.

Business Response: Initial Business Response /* (1000, 5, 2013/11/19) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our District Office for handling. The following information was provided as the resolution details: 1. Date resolved: 11/14/2013 2. Who resolved: Store Manager 3. How resolved: I will be doing a payout of 49.99, the amount of the flu shot and the coupon that he couldn't use. When asked he did tell me he would give us another shot, that he had some prescriptions to fill in the next couple of weeks. I gave him my information and asked him to call me if there were any issues. The conversation ended on a positive note. Thanks, 4. Customer Satisfaction: Yes 5. Compensation given: Yes If you have any questions please do not hesitate to contact me. Thank you, ****** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Final Consumer Response /* (2000, 7, 2013/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

11/19/2013 Delivery Issues
11/18/2013 Delivery Issues
11/18/2013 Billing/Collection Issues
11/18/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I was billed incorrectly for services received in January. I repeatedly requested that the charges be investigated and corrected. I was seen at the ********** ****** in Orlando, FL, on 01/16/13. I had a sinus infection and ear infection. I received a strep test, ear wax removal, and approximately 25 minutes with the nurse. I have high deductible health insurance, and I did not pay at the time of the visit. I received an EOB from my insurance that showed the negotiated rate as follows: strep test - $7.60, the ear wax removal -$37.46, and new doctor visit, 45+ minutes - $118.75. Shortly after that, I received a bill from your office for $163.81. Immediately after I received the bill, I called to question the charge of $118.75. I have been to the clinic before, and I was not a new patient. Also, I was not with the nurse for more than 45 minutes. I was with her for around 25 minutes. I was told by one of your representatives that they would work with the nurse that I saw to investigate the matter. I was instructed not to pay the bill and wait for a corrected one. I continued to receive bills from your company. Every time I received a bill, I called and spoke to a representative who indicated the bill was still in review. I was reassured I would NOT be sent to a collection agency. I received a bill marked FINAL NOTICE in July. I again called and spoke to a billing analyst named Darrell who assured me that they were still working on correcting the bill and that I would NOT be sent to collections. Today, I was called by State Collection Service. They are attempting to collect $45 for the ear wax removal and strep test. I received a new bill for the doctor visit for $122 in the mail today as well. I am extremely disappointed in Walgreens customer service. I received a collections call while my parents were over visiting for something that I've been trying to get corrected. I have spent a lot of time on the phone calling to try to ensure this matter would be dealt with fairly, and it was not. I will happily pay my CORRECT bill. I am also extremely disappointed that the nurse who I saw is trying to overcharge me, and your company has refused to do anything about it.

Desired Settlement: I want my bill to be corrected as I asked for it to be eight months ago. I want to be charged the proper amount for an established patient to be seen by the nurse for 25 minutes for a new illness. I want my account pulled back from State Collection Service. I will gladly pay the negotiated rate for the ear wax removal ($37.46) and the Strep test ($7.60). I want you to train your employees and/or update your policies to effectively handle consumer complaints in the future.

Business Response: Initial Business Response /* (1000, 14, 2013/11/06) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Billing & Collection Account Manager ********* for handling. The following information was provided as the resolution details. November 5, 2013 ******* **** **** ******* **** *** *******, ** XXXXX Dear Ms. ****; Thank you for informing us of your concerns about the billings that you have received for your visit to the Healthcare Clinic on January 16, 2013. I have reviewed your concerns regarding the coding of a new patient charge as well as the level of the visit. It is standard industry practice to code a patient as a new patient when there has been a gap in service of 36 months or more. Your last visit to a Healthcare Clinic was in November of 2009, a gap of 38 months. The coding of the visit has been reviewed by the Nurse Practitioner who provided the service and has been recoded to a lower level and accordingly, the charges have been reduced. The total of the outstanding charges is $122.27. I am including a new billing statement with this letter for your records. We make every effort to conduct ourselves in a manner that encourages people to visit our clinics. The information included in your feedback provides us with the opportunity to improve, and for that, we are very grateful. On behalf of **** ***** I would like to apologize for the inconvenience this has caused. Should you have any questions or need additional information, please do not hesitate to call us at our toll-free number, X-XXX-XXX-XXXX. Sincerely, **** **** Billing & Collection Account Manager Central Billing Office **** **** ******* ******* XXX-XXX-XXXX If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

11/15/2013 Delivery Issues
11/12/2013 Delivery Issues
11/11/2013 Problems with Product/Service
11/11/2013 Advertising/Sales Issues
11/11/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: ***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

Desired Settlement: DesiredSettlementID: Other (requires explanation) see Attached document

Business Response: Initial Business Response /* (1000, 7, 2013/10/28) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Consumer Research Department for handling. The following information was provided as the resolution details. Our survey vendor was contacted and investigated this and could not replicate the issue the customer described. Our survey vendor contacted the customer and walked through the survey with the customer, they could not replicate the issue. The customer was also manually entered into the sweepstakes. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** Rd. *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

11/8/2013 Delivery Issues | Read Complaint Details
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Complaint: On 9/24/13 I purchased a package of Delish cinnamon rolls with an expiration date of 9/30/13. I also purchased a package of Delish brownie bites. After eating one from the cinnamon rolls package without looking at them, I realized there was mold covering everything inside the package, despite the expiration date sticker. I then realized that the brownie bites package had an expiration date of 9/9/13, so it had been expired for weeks before I even bought it. Product_Or_Service: Delish Cinnamon Rolls and Brownie Bites

Desired Settlement: DesiredSettlementID: Other (requires explanation) I'd like to be refunded for the purchase of both the cinnamon rolls and brownie bites.

Business Response: Initial Business Response /* (1000, 7, 2013/10/28) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our District Office for handling. The following information was provided as the resolution details: 1. Date resolved: 10/25/2013 2. Who resolved: Store Operations ****** ***** 3. How resolved: ****** as consistently tried to reach out to the customer with no response. Email was sent to the customer as follows: From: ****** ****** Sent: Friday, October 25, XXXX XX:XX PM To: '**************@gmail.com' Cc: '*********@chicago.bbb.org' Subject: RE: Mold on Brownie Bits *****, I just wanted to make sure your received my email. Regards, *** From: ****** ****** Sent: Tuesday, October 22, XXXX XX:XX PM To: '**************@gmail.com' Cc: ********* ******** Subject: Mold on Brownie Bits *****, I was just notified that you purchased some Brownie Bits from one of our Duane Reade stores in Manhattan. It's my understanding from the BBB notification that the product had mold on it. I was very sorry to learn of this unfortunate experience you had in one of our stores. I wanted to reach out to you to see how I can help. Did you reach out to the store regarding this problem? Did you get a refund on your purchase? Certainly we want to make good on this and apologize for the inconvenience caused. I just want to make sure we did not drop the ball in the store. We are working with our vendor Bakery Boys on why product would have mold on it and still be within the expiration date. "Thanks and Be Well," *** *** ****** STROPS 4. Customer Satisfaction: NA 5. Compensation given: No If you have any questions please do not hesitate to contact me. Thank you, ****** ** Consumer Relations Specialist **** **** **** *** *** ****

11/4/2013 Billing/Collection Issues
11/4/2013 Advertising/Sales Issues
11/4/2013 Delivery Issues
11/1/2013 Delivery Issues
11/1/2013 Delivery Issues
11/1/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased my allergy medicine from Walgreens in Catoosa on 10/26/2013 as I have done so for over a year. The individual, explained that they did not have to particular medicine I normally purchase but had a different kind that should be equal. Upon purchasing this medicine I realized it was the wrong type. I asked if they had any other brands and was told no. I tried to return the medicine since it was the wrong kind and was told no. I am now stuck with a medicine that is worthless to me and was treated like a criminal by a rude employee. I was not offered an apology for this situation. What I was offered was a rep becoming more rude and hateful. Walgreens refused providing a refund or any other compensation, such as store credit for this situation. Additionally, the rep reported that I made multiple purchases when I only made a single purchase.

Desired Settlement: DesiredSettlementID: Refund I would like a refund for the total purchase of $11.79 for being forced to purchase the wrong item and refused a refund or even an apology.

Business Response: Initial Business Response /* (1000, 10, 2013/10/31) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager Justin Burks for handling. The following information was provided as the resolution details. I called and spoke with the customer and apologized to him. I offered to refund the allergy medicine for him, but he said that they were taking it now and no longer needed a refund. I will also check to see who was working that day and will follow up with them to prevent this from happening again. If you need anything else from me on this, please don't hesitate to ask. Thanks and Be Well ****** If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Final Consumer Response /* (2000, 12, 2013/10/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walgreens store management contacted me and thoroughly apologized for the situation. He was both polite and empathetic to the way that I was treated. My main goal was to prevent future scenarios of this nature and to stop recurring events by the employee involved. I am satisfied with the outcome and how the situation has been handled.

10/31/2013 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I originally spoke to ******* gift card and told them that a family member purchased the gift card in new mexico and mailed to my daughter as a birthday present and it was not working. They said walgreens did not activate it correctly and being that I did not have receipt ************ told me they would except a copy of the electronic receipt from walgreens to get the card activated. I contacted walgreens several times through Sept. and Oct. 2013 to resolve this issue. Due to the card being purchased in June 2013 they transferred me to merchant services I gave them the card information and purchase date of June 11th 2013. They located the card and advised me that YES the card was purchased and not activated correctly. I asked for a copy of that, and they told me they could not release without my copy of receipt even though the card numbers I gave them matched. I have spoken to several other customer reps and no one is willing to work this out. I then called ************ gift card and told them that walgreens will not release the electronic receipt. ************ was surprised they said this happens often unfortunately but they never had an issue with the store not releasing the electronic receipt. My 9 year old daughter is the victim here as she tried to used her card and was embarrassed by the decline. The funds were given to walgreens including the extra that has to be paid to buy the card, it is not right that they will not release the receipt so ************ can correct walgreens employee mistake!

Desired Settlement: I am only asking that the walgreens fixes their employee mistake by releasing the electronic receipt so the gift card can be activated correctly and the 25 dollars can be made available to my daughter.

Business Response: Initial Business Response /* (1000, 5, 2013/10/30) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Community Leader *** ****** for handling. The following information was provided as the resolution details. I spoke to Ms ***** on Tuesday 10/28 at 10:30 am and 10:49 am concerning her incident. I told her Walgreens would refund the original 25.00 from a store in New Jersey she shops with. I decided that since this incident had not been resolved in a timely manner Walgreens would refund Ms ***** 25.00 . I spoke to ******* ****** store manager # XXXXX in New Jersey who will have the refund ready for Ms *****. This is the store she shops with. She stated " Thank You for calling me and helping me", I again repeated to see Mr ****** for her refund. Thank You and Be Well *** ****** Community Leader for store **** If you have any questions please do not hesitate to contact me. Thank you, ***** H. Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Final Consumer Response /* (2000, 7, 2013/10/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was happy the issue was resolved the 25 dollars was refunded to me. Thank you for your help in resolving this matter. ******* *****

10/30/2013 Delivery Issues
10/28/2013 Billing/Collection Issues
10/25/2013 Billing/Collection Issues
10/22/2013 Delivery Issues
10/21/2013 Problems with Product/Service
10/21/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My health insurance company-- United Oxford-- in accordance with Federal law, states all contraceptives under the "tier 1" category (generic) are covered at no expense to the patient. Yet, since obtaining this health insurance on July 8th, every time I have filled my prescription for contraception both ***** and ****** are tier 1I am charged $50.00 by the Duane Reade pharmacy at this location. The first time it occurred, I thought it was because I had yet to reach the minimum $50.00 deductible prescription coverage of United Oxford, but the second time, I knew it was not correct, as the deductible is $50.00 annually for prescription coverage, and would have been reached by the first purchase. According to the United Oxford website, my HR representative, and Federal law, I should have not been charged anything for the first one either, as according to the new law, contraceptives that fall under this "tier 1" category are exempt from payment into this deductible in the first place. On both attempts to pick up my prescription, and despite documentation of my health insurance companies pricing of contraceptives, I was told by the pharmacists that they "do not control the price, the insurance company sets the price". The first time I purchased the prescription for $50.00, this second time, I declined to purchase. I have spoken to my HR representative, and with a United Oxford representative, who both believe this Duane Reade pharmacy has not been running the prescription through the insurance company to begin with, and is, simply put, lying to make money. Product_Or_Service: Prescription, Contraceptive, ******

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like my $50.00 paid for the first prescription refunded. I would also like the BBB to look into the legality of this situation, something is not right.

Business Response: Initial Business Response /* (1000, 5, 2013/10/09) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Manager, Mr. ********* for handling. The following information was provided as the resolution details. Mr. ********* called the customer and explained why she was being charged $50 by insurance and asked her to follow up with her insurance. The customer was satisfied. Walgreens does not owe her a refund. I spoke with rep from insurance and it was confirmed that she had to pay the $50 copay. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

10/18/2013 Problems with Product/Service
10/18/2013 Problems with Product/Service
10/16/2013 Delivery Issues
10/15/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I went to their Brooklyn location in May 2013 and dropped off a negative of my late grand mother and grand father at their wedding reception to have it reproduced for my mother for her 85th birthday. I returned on the date listed on the receipt August 8/8/13 12:26pm only to find they lost it! I was told they sent it out through UPS and that the numbers listed XXXXXX was the tracking number for the order. They have given no assistance to find this picture and it is the only one. I have been getting the run around from the Management Staff every time i inquire about their search and they say they are not sure which UPS office it went to and they can't contact the person who sent it out. This all sounds like a very bad way of doing business. can you help? Product_Or_Service: photo negative Order_Number: XXXXXX ------------------------------------------------- Transferred from Duane Reade - All Locations *** *** ****** *** ***** ** XXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) The only remedy for this is to return my negative so my children and grand children can have a copy

Business Response: Initial Business Response /* (1000, 5, 2013/10/04) */ Thank you for contacting our company in regards to this complaint. There was not enough information given for us to investigate and provide a resolution. Please provide the store location and we apologize in advance for any inconvenience. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

10/14/2013 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: 8/22 I tired to order contact lens online. My doctor came up not found. I had to call in the order. The girl kept putting the wrong info in. It came out $5 cheaper than online. The order comes it is incorrect. 14 minutes on the cell phone trying to get this fixed on 9/6. Again, she is going to give astigmatism lens for my right eye. Both eyes are suppose to have ***** lens. Only the left is astigmatism. Saturday 9/7 I get an email. They are not replacing my lens. I was sent the right ones. I call the eye doctor. No both eyes are to have ***** lens not plain ******. The eye doctor said something about the form. I guess there was no spot to check ************. The eye doctor contacted Walgreens. I get another email about a credit on my credit card. I did not realize they wanted me to reorder them. For the last four days I was waiting for them. I went back online tonight to reorder the right eye. My eye doctor came back up unfound. So I had to call again. The girl may have screwed them up again. She tried to tell me I have the right ones. She had my doctor and credit card information on file. So I do not understand why I had to reorder. I had already called to reorder on Friday 9/6. I am now going to run out of lens for my right eye. Therefore I am going to have to wear the incorrect ones they sent.

Desired Settlement: I want my correct lens and a written apologize.

Business Response: Initial Business Response /* (1000, 5, 2013/09/13) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to Contact Lens Department for handling. The following information was provided as the resolution details. According to our records,the patient called on 09/07/13 stating that her Right eye brand was wrong. ************* called and spoke with ***** at dr's office and verified that brand should be ************ and not ******. Therefore, customer was issued a refund of $33.58 for 2 boxes of the ****** brand. She was also sent an email on 09/07/13 stating that a refund was given and that a new order would need to be placed by customer for ************. Then on 09/12/13, customer sent email stating that she was upset that a new order was not placed but instead was given a refund. A refund was issued because ** can not process an exchange for different products. There was no record that that a new order XXXXXXXXXX was placed on 09/12/13 for the correct brand of lens and was accepted. An upgrade in shipping to Next Day Saturday delivery requested and a voice message was left for customer with our IR call back number. If you have any questions please do not hesitate to contact me. Thank you, ******* L Consumer Relations Specialist **** **** **** *** MS# **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Final Consumer Response /* (3000, 7, 2013/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response. I feel like I am being played. Friday, 9/6 I spent 14 minutes on my cell phone with a "tech" who processed an exchange for the correct lens. She did not ask for my credit card information. I think Walgreens is trying to cover up. I called to reorder 9/6 and Walgreens rejected it on 9/7. I have not been given an answer why my doctor's information is not in the computer since I placed an order in August. Final Business Response /* (4000, 11, 2013/10/01) */ According to our records, patient called on 09/07/13 stating that her Right eye brand was wrong. **** ******** called and spoke with ***** at doctor's office and verified that brand should be ****** ***** and not ******. Therefore, customer was issued a refund of $33.58 for 2 boxes of the ****** brand. She was also sent an email on 09/07/13 stating that a refund was given and that a new order would need to be placed by customer for ************. Then on 09/12/13, customer sent email stating that she was upset that a new order was not placed but instead was given a refund. A refund was issued because ** cannot process an exchange for different products. I do show that that a new order XXXXXXXXXX was placed on 09/12/13 for the correct brand of lens and was accepted. I requested an upgrade in shipping to Next Day Saturday delivery. I have called and left a voice message for customer with our IR call back number. Thanks, ****** ** Consumer Relations Specialist **** **** **** ** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

10/10/2013 Delivery Issues
10/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I picked up ordered photos in store, my debit was automatically charged, i told them no. The manager voided it and I paid cash. It went through my account anyway I charged overdraft an overdraft fee. I contacted the manager was told it would be taken care of. I called their customer line 4 times was repeatedly told it would 2 to 3 business days before i was contacted over the course of 3 weeks in the meantime i miss 12 hours of work because of no funds in my account for gas, I had to borrow money the following week to go to work. They finally covered my over draft last week but that was all. I have yet to hear from anyone from Walgreens and no money has been returned to my account. I feel as though I am being ignored and the issue is being pushed aside. Product_Or_Service: photos ------------------------------------------------- Transferred from Walgreens - All Locations *** W ******* Blvd ********* ** XXXXX-XXXX URL: www.walgreens.com Phone: XXXXXXXXXX Fax: XXXXXXXXXX Contact: **** ******** The manager finally offered the amount of money taken from my account and nothing else.

Desired Settlement: DesiredSettlementID: Refund I would like to be reimbursed for the amount of money I am out because of this.

Business Response: Initial Business Response /* (1000, 10, 2013/10/09) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager **** ******* for handling. The following information was provided as the resolution details. Spoke to customer by phone. We gave the customer a refund that she had paid twice for. Paid her overdraft charge and also reimbursed her for 2 days of lost work. She is satisfied with the resolution. Be Well, **** If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Final Consumer Response /* (2000, 12, 2013/10/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/7/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: on september 13, 2013, at the front check out counter, I paid for light bulbs with a twenty dollar bill, and was given change for a ten dollar bill. I complained immediately, and the assistant and main manager came. the cashier was moved to a new register, and I waited for my money back. I did not get my money back. I was told they would phone me upon reviewing their video tape security camera, so I went home after giving my phone number. They failed to call that day, so I emailed the office. Then I was phoned, and told they have no evidence I am correct, so they will not give my money back. I have made additional complaints, and have not been satisfied. I expect to get my ten dollars back. I have been a customer in their store for more than 5 years.

Desired Settlement: I want the store to phone me and refund ten dollars cash to me. I do not wish to be ignored or put off any longer.

Business Response: Final Consumer Response /* (2000, 10, 2013/10/07) */ On Sat, Oct 5, 2013 at 12:54 AM, ***** ********* <***********@yahoo.com> wrote: thank you, after a week of complaints from me, they finally gave me back my ten dollars. your efforts are appreciated. ******** ****

10/7/2013 Delivery Issues
10/2/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: ******** Drug Store **** ******* *** ******** ** XXXXX XXX XXX-XXXX On Line Order NOT Received WalGreens Pharmacy OnLine Order Complaint August 31, 2013 1. I Ordered from WalGreens OnLine, 3 Medications, on Aug 22 2013. 2. The Walgreens Order was Shipped on 23 Aug 2013 from , snd "supposed" to ship via UPS. 3. The Projected Delivery Date was supposed to be On or "About": Aug 29 2013 (however still NOT Received as of August 31, 2013). 4. Shipment Info was Received by Post Office SALT LAKE CITY, UT 26 Aug 2013 08:21. 5. The Shipment has apparently been "stuck" in SALT LAKE CITY, UT P.O. with Tracking Info NOT being Updated since 26 Aug 2013 08:21 (Tracking Info should "normally" be updated on a Daily basis, as the Shipment "Moves" from Location to Location, and THAT is my immediate Problem, as long as the Shipper Updates the Tracking, so I KNOW what is happening with the Shipment and WHERE it is, that can be "tolerable" even if there is a delay, but when the Shipper keeps me in"limbo" with NO response, THAT is NOT tolerable to me). 6. I have made several Internet Inquires to WalGreens, UPS, and the U.S.P.O., with NO Response at all, as to WHY the Shipment is still stuck in Utah, and WHY the Tracking Info is NOT being updated. 7. I am NOT having problems with my Internet Email Address since: 7.1. The Order was Placed OK, and Charged to my Bank Account, via Intenet to my Email Address. 7.2. I continuously Receive WalGreens Advertisements\Promotions via Internet to my Email address. 7.3. I Recived a "Tacking Inquiry" Response from UPS at www.ups-mi.net/packageID/Contact_Tracking.aspx, on 08/30/2013 18:28:00 to my Email Address. (the next attempt will be to Telephone Walgreens at Online Inquiries: X-XXX-XXX-XXXX). 8. So, WHERE IS IT, and WHY did UPS (who usually ships to me directly to my Door, by UPS Truck) turn the Shipment over to (in my personal opinion) such an inefficent, irresponsible carrier as the U.S.P.O. ? 9. The Reason I Order OnLine is because: 9.1. I am Age 69, on Disability, no longer Drive, and the nearest Pharmacy is in the next County 12-Miles Distant. 9.2. OnLine Ordering allows me to keep Detailed Computer Records, of the Order, Status, Numbers, Details, Names, Dates, Tracking Information, etc. Order Informtion bel0** PackageID: Sequence Number: XXXXXXXXXXXXXXXXXX Zip Code: XXXXX Weight (lbs.): 0.8100 Projected Delivery Date: Aug XX XXXX *ALEVE CAPLETS XXXXX XXXS X Track order: US Mail XXXXXXXXXXXXXXXXXXXXXX *WALG ARTH PN RLF EZ OPN CPLT 150S Track order: US Mail XXXXXXXXXXXXXXXXXXXXXX *WAL-ITIN 10MG TABLETS 150S Track order: US Mail XXXXXXXXXXXXXXXXXXXXXX Regards, ******* ***** ******,**** Address: **** **** ****** ******** ***** ******** ******** XXXXX-XXXX Tel: XXX-XXX-XXXX Email: ***********@q.com Hello BBB: As typical, I have received NO Response from the BBB or the Vendor's\Delivery Services (WalGreens, UPS, USPO) as of this Date September 02, 2013. ******* ****** I contacted WalGreens (the sender) on 09/05/2013, and they were able to verify the situation thru USPO/UPS Tracking, and issued me a Refund, to my Bank Account, on a WalGreens RMA #18290012 (the confirmed Bank Account Posting of the refund is still Pending), when the Refund is Confirmed Posted to my Bank Account, I will Cancel my WalGreens BBB Claim.

Desired Settlement: Please explain WHY, when I have made several Internet Inquires to WalGreens, *********************, with NO Response at all, as to WHY the Shipment is still stuck in Utah, and WHY the Tracking Info is NOT being updated. And, PLEASE ship my Order OR give me a REFUND to my Bank Card..

Business Response: Final Consumer Response /* (450, 24, 2013/10/01) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: Hello BBB - for the Nth Time: WalGreens HAS Contacted me and HAS Resolved this Complaint Someime Ago, by Refunding my Money back to my Bank Account, and I have CLOSED and Withdrawn this Complaint. WHY can I not get the BBB to Understand this ? It IS in the BBB's Records. The BBB however CANNOT seem to get this Basic FACT straigt, no matter how many times I remind the BBB and Email them, and insists on continuing to Email me about "Contacting the Vendor, awaiting for a Reply". BOTH the Vendor AND I HAVE Responded, several times.

10/1/2013 Delivery Issues | Read Complaint Details
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Complaint: I am writing to Walgreen's today to lodge a complaint against a pharmacist for the Walgreen's Pharmacy in Deming, NM.On 8/27/2013, I took a prescription from my doctor, to be filled at the Walgreen's Pharmacy. I was dissatisfied with ******* and I had always had pleasant experiences with Walgreen's in other parts of the country.The prescription I presented was for Percocet 10/325 q6h #120. Although I was turning in the scrip on the 27th, I did not NEED the medication until late next week (around the 7th or 8th). However, the pharmacist that day (******) said I needed to call and talk to my doctor before they filled the scrip. I tried explaining to him that I didn't need it filled until the following week, but he seemed to ignore that fact. Today (the 28th), I spoke with my doctor and she told me to inform the pharmacist that he should call her if there were any concerns.I spoke with **** around 1pm today. He was very blunt and said, "I'm not going to fill this scrip; I dont feel comfortable filling it. I told him he could contact my doctor and he said, "It won't make a difference. I'm not filling this."I would like to know when it became Walgreen's policy to treat patients in such a manner. I realize there are regulations regarding narcotics but I was not in any way attempting to get an "early refill" on my medication. However, it seems that both the staff and BOTH pharmacists automatically ********************************************************* there is no other reason I can think of why the pharmacist would refuse to fill a scrip for a customer. I GREATLY resent this and I am absolutely furious at the way I was treated. Just because I am on narcotics does NOT give ANYONE the right to treat me adversely. Product_Or_Service: Prescription Order_Number: None provided Account_Number: N/A ----------------------------------------------- Transferred from ********'s Pharmacy *** ** ******* *** ******* ** XXXXX URL: http://www.walgreens.com Phone: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like a full inquiry as to this situation. I would like Walgreen's to follow their in-house disciplinary policies to the letter, and I wish to have an apology issued by the pharmacist to me for treating me so poorly.

Business Response: Initial Business Response /* (1000, 7, 2013/09/20) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor **** ********* for handling. The following information was provided as the resolution details. September 16, 2013 Mr. ******* ********, I would like to take this opportunity to formally apologize for the incident you encountered at your neighborhood Walgreens, located at 820 East Florida St. in Deming, NM on August 27th. I have tried to contact you and have left several messages. I have reviewed the situation with our staff. We will work to ensure that these issues do not recur. Walgreens is above all, service oriented and committed in helping our customers in our community. Sincerely, **** ********** ***** ******** Co. ** **** ******** ******** ********** If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

9/30/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: In the Duane Reade circular, it was advertised the following "Select Crest Toothpaste 5.8-oz., Glide Comfort Plus 43.7-yd. Scope Mouthwash 25.4-oz. or Oral-B Complete ToothbrushPrice: 3/$9 with cardRegister Rewards $5 good on next purchaselike paying 3/$4"I purchased 3 of the Scope Mouthwash 25.4-oz, and used my rewards card. I asked the cashier how the offer worked, because nothing of my receipt showed me earning $5 off my next purchase and she told me the next time I made a purchase it would show up, but not until then. I went back the next day, and made another purchase, with the same cashier, and the $5 off did not appear. When I asked her about it, she agreed she remembered speaking to me, but did not know why I did not receive $5 off. Duane Reade frequently runs these Register Rewards offers in their circulars and I have purchased the items offered in the past, and each time, the promotional offer does not occur as advertised. When you ask the cashier, they have no idea how the promotion works and only call a manager over to assist if you ask. The managers also don't understand how the promotion works, and just say that corporate puts out the ads. They then say they have to call another store manager to try to resolve the issue and ask me to come back again. Product_Or_Service: mouth wash

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like to receive my $5 off, compensation for my time spent each time this occurs, as well as an apology for continuing to have to deal the deceptive practices going on at duane reades. Most importantly, I would like their policy to be examined and fixed, as they are misleading and ripping off numerous customers with their ads promising savings that do not actually occur.

Business Response: Initial Business Response /* (1000, 5, 2013/08/29) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our District Office for handling. The following information was provided as the resolution details: 1. Date resolved: 08/29/2013 2. Who resolved: District Manager 3. How resolved: 4. Customer Satisfaction: Yes 5. Compensation given: Yes Customer will receive $20 Duane Reade gift card for inconvenience of Register Rewards If you have any questions please do not hesitate to contact me. Thank you, ****** ** Consumer Relations Specialist **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX Final Consumer Response /* (3000, 13, 2013/09/16) */ Hello, I was told Duane Reade would immediately send me a $20 gift card for the issue noted. However, 2 weeks later, I have not received anything. The response to the complaint, only included a person's name, ****** ** and fax number, so I don't have a way to call the person to follow up directly. Final Business Response /* (4000, 15, 2013/09/19) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager for handling. The following information was provided as the resolution details. Ms. ******** contacted the cusotmer. The customer received a $20 DuaneReade gift card as compensation. The customer was satisfied. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations ********** **** **** **** *** *** **** Deerfield IL XXXXX Fax: XXX-XXX-XXXX

9/30/2013 Delivery Issues
9/24/2013 Problems with Product/Service
9/23/2013 Advertising/Sales Issues
9/23/2013 Problems with Product/Service
9/23/2013 Delivery Issues
9/23/2013 Problems with Product/Service
9/23/2013 Advertising/Sales Issues
9/18/2013 Advertising/Sales Issues
9/17/2013 Delivery Issues
9/16/2013 Problems with Product/Service | Read Complaint Details
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Complaint: In March 2013, Walgreens provided unsolicited email promotion of 5000 points in Balance Rewards on any purchase, not affiliated with AARP. Purchase was made, points never were applied to account. Local store managers where purchase was made contacted twice in person and customer was assured that account credit would be handled. No action. Questioned on validity of email by 'chat' on 4 Sept 2013 when additional consumer items brought to Walgreens attention. On 3 Sept 2013, in AM purchase, store cashiers could not cash out no tax pharmacy purchase (and scanned purchase off the shelf added tax - which may have been applied to other consumers) and failed to provide 20% advertised one day AARP discount. Required to provide AARP card when no requirement was stated and Balance Rewards account is tied to and coded with AARP membership information (8313934106 account printing promotional item coupon @ end of sale). At purchase, blood glucose meter was sold (discovered only after opening, removing UPC, completing rebate, that item was out of date. Reported to vendor to Walgreens who advised return which could not happen due to opening box. In evening visit, store staff (pharmacy staff and management on duty) brushed off out of date sale as not their problem. Pharmacist is legally responsible for all pharmacy stock (this was a behind the counter and insurance (Medicare/Medicaid) reimburseable item. In further problems in evening, $10 Nice advertised purchase with 2000 Balance Rewards points was not applied to account. Checkout in AM took 10+ minutes as staff not informed of discount promo and how to process such. In PM purchase, 15 minutes and 3 staff required to check out, with 3X checkout ring up, Balance Rewards points applied in the first cashout. Staff adamant about refusing to provide first receipt and refund receipt required for credit card account reconciliation. Complaint is publicly filed due to the many non-responses from vendor on prior consumer inquiries.

Desired Settlement: 7000 Balance Reward poinnts applied to XXXXXXXXXX account. Blood glucose meter to be replaced by shipment directly to consumer at address of record from corporate offices. Intervention with local store management by corporate and regional management to improve training and awareness of requirements under California Unfair Trade Practices Act as well as pharmacy responsibility to check expiration dates of products held behind the counter onsite.

Business Response: Initial Business Response /* (1000, 7, 2013/09/16) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor for handling. The following information was provided as the resolution details. Several attempts were made to reach the customer by phone have been unsuccessful. A letter was sent to the customer, please see below. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** MS# **** ********* ** XXXXX Fax: XXX-XXX-XXXX Dear Mr. ******* ******, Thank you for contacting us regarding your concerns about the experience that you had at the Walgreens on 1055 Fremont Blvd. We take great care to ensure that important matters such as this are properly addressed. In doing so, we can ensure that our customers' expectations are met to the best of our ability. We have made several attempts to contact you via telephone, but have been unable to reach you. Please let us know how best to contact you, as we would like to resolve your concerns as soon as possible. We look forward to hearing from you. Thank you and Be Well, Final Consumer Response /* (2000, 9, 2013/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) The store manager contacted me by email and offered a new meter (to which I responded to offer a price adjust on strips instead to not trash a working device) and offer was made to replace the loyalty program reward points which were not provided @ prior sales. Hopefully this will be resolved today. I have been in San Francisco for the prior 9 days which is why phone contact could not be made.

9/16/2013 Delivery Issues | Read Complaint Details
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Complaint: There is the 2-day sale price for 1.5-liter Libert Creek wine at the walgreens store Sunday and Monday only. The Ad said the 1.5-liter Libert Creek wine is $4.99 with card and $2 savings rewards good on next purchase(Only available on in-store purchase. Limit 1 coupon printed per offer).I went the Walgreen store to buy the Libert Creek wine in Sugar Land ,TX on Labor Day (Monday 9/2/2013).I didn't recevied the $2 coupon after checkout so I asked the cashier for $2 coupon. The cashier told me you will receive the $2 coupon after Monday. I asked how can i receive the printed coupon after Monday. The sale manager came to us when she heared about the argument. I got the disappointed answer from the sale manager.She said nothing we can do if printer didn't print the coupon. I retured the wine afer I got the anwser from the sale manager. I called 800-walgreeens to report the problem afer I got home on 9/2/2013. I gave customer service my walgreen card number, my phone number and my email. I haven't heard from them. I would like to have the explanation from the walgreens. Thanks. Product_Or_Service: 1.5-Liter Liberty Creek wine Walgreens **** ********** ***** ***** ***** ** XXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I require the explanation from the walgreens. I don't want to hear nothing we can do if printer didn't print the coupon. Thanks.

Business Response: Initial Business Response /* (1000, 9, 2013/09/13) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager for handling. The following information was provided as the resolution details. Store manager spoke with Mrs. ***** *** She is okay with everything. No further escalation required. I apologized for not getting back to her sooner.. I had not rec'd her initial communication. Her concern is not with the $2 coupon it was with the service. We addressed it and she is satisfied that I will take care of her and be sure that my team members are taking care of customers as they should and not place blame here and there. Which is how she saw her situation (which was actually confusion in hind site about the 2 day ad). I have resolved her complaint and she is seemed to be happy that I called her back. I will continue to work with my team members on ECC and how important the customer's perception should be positive on all accounts. Always state what you can do... not what you can not. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** MS# **** ********* ** XXXXX Fax: XXX-XXX-XXXX Final Consumer Response /* (450, 12, 2013/09/16) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:

9/12/2013 Delivery Issues | Read Complaint Details
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Complaint: On Saturday, August 24, 2013, I, ******* **** ********, went to Walgreens Pharmacy to pick up a medication, Ortho Tri-Cyclen. Upon arriving at the Walgreens Pharmacy, and asking for the prescription, I was told by the Pharmacist, ***** that my prescription was closed out and that nothing could be done until the following week. However, I needed this prescription for Sunday August 25, 2013, and **** did could not explain to me why it was closed out, or what could be done about it. Thus, I took my prescription to the nearest CVS, on Hiatus Road and Pines Blvd in Pembroke Pines, FL. The Pharmacist there, ***** *********** stated that she would handle the situation for me. When she called Walgreens to have the prescription transferred, she was told that it was closed. She then proceeded to explain that my prescription had seven more refills until 2/16/14. Walgreens then proceeded to give her the information, and she then attempted to process the medication by calling my healthcare provider, CIGNA. CIGNA then told ***** that Walgreens had already billed for my prescription and if I wanted the medication, Walgreens had to return the amount dispersed to them. ***** then decided to call the Walgreens to inform them what was going, and to ask for them to reverse it. When **** picked up the phone, he listened to ***** and then stated that Walgreens did not bill for the prescription. He then asked her if she would hold and proceeded to place her on hold. Thirty minutes later, ***** was still on hold, without response from anyone. I then decided to show up to the Walgreens, but the pharmacy was closed and no one was present. I and the CVS pharmacist, ****** had been on hold for thirty minutes while the Walgreens Pharmacist packed up and left. Thus, I am claiming that not only did Walgreens commit fraud, and negligence, but they have provided me and CVS pharmacist ***** ********** disgraceful service! Product_Or_Service: Ortho Tri-Cyclen

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like for Walgreens Pharmacy to not only reimburse my healthcare provider for a medication I did not receive, but I also want something to be done about the healthcare fraud occurring at Walgreens, where employees are billing for medicine clients are not receiving!

Business Response: Initial Business Response /* (1000, 12, 2013/09/11) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Pharmacy Supervisor for handling. The following information was provided as the resolution details. Pharmacy Supervisor spoke with the customer. She explained she had already spoken with the store manager. I explained I was making a follow up call and wanted to ensure her situation was addressed. She explained that it had been addressed but by going to CVS. She stated that the pharmacist on duty had told her initially that she didn't have any refills on her prescriptions and it couldn't be filled because of that. She told him that it did have a refill. She then went to CVS and the pharmacist contacted the insurance because they were getting a reject on their side and they were told that a refill had been processed at a Walgreens. The CVS pharmacist contacted our store and was still told that wasn't so. In my research I found that the prescription had indeed been processed at Walgreens but it had been processed at store 4766, not XXXXX but the pharmacy staff apparently did not do a Central search in order to identify this. They only looked at the local store's database. I explained this to the customer and apologized for the inconvenience and for the pharmacy not looking at the Central Database to identify that her prescription was ready for her at another location. I also asked her to consider coming back to us as we would hate to lose her as a customer. I asked her to think of all previous experiences she had had at our store and urged her to come back. She seemed agreeable to this by saying ok. She thanked me for calling her and hung up. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** Rd. *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Final Consumer Response /* (3000, 14, 2013/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The statement from ***** ** is correct. She did contact me to follow up on the incident. However, I will not be returning to Walgreens. During my conversation with *****, she stated "The store manager contacted you...". However, the store manager never contacted me. I sent an email to the store manager and it was neglected. I then had to show up to the Walgreens store in order for my situation to be handled. I do hope that further actions will be taken on Walgreens' part in order to assure that an incident like this one does not occur again. As of this point forward, I will be giving my business to CVS Pharmacy. I am not satisfied with how my local Walgreens handled this matter. Therefore, I have selected "No" to the question, "Do you accept the response from the business?" because, I feel nothing has been done to assure that an incident such as this one will not happen again.

9/11/2013 Delivery Issues | Read Complaint Details
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Complaint: My complaint involves dishonest advertising. This morning I saw an advertisement at Duane Reade for a special on Raisin Bran cereal "2/$5.00." I took advantage of the special and took 2 boxes to the check-out line. When the cashier scanned the 2 boxes of cereal, no discount appeared. As a result, I only took one box. After I paid, I went back to the cereal shelf and read the fine print for the special- it specified that the discount only applied to a size smaller than the one on the shelf. There was no empty space on the shelf where a smaller size box of ****** **** could have been kept- the entire shelf was filled with different types of cereals. I believe that most people taking advantage of the special do not realize that they are, in fact, not actually getting any kind of discount at all- and Duane Reade is collecting the full price for 2 boxes of cereal. This is wrong and it is not the first time I have noticed issues like this at Duane Reade.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want the signs changed immediately and I would like a commitment from Duane Reade to make an effort to not deceive the public in the future.

Business Response: Initial Business Response /* (1000, 7, 2013/09/10) */ Contact Name and Title: ***** ****** Manager Contact Phone: XXX-XXX-XXXX Contact Email: *********@store.walgreens.com Please except my appology for the negative experience at our location. I store manager ***** ****** would like to speak to you at your earliest convenience in regards to the pricing issue that occured at our location. Please feel free to contact me at the store or my cell phone X-XXX-XXX-XXXX. We do not have that sign up and will take all necessary action to avoid any future reoccurrence. Management will make sure anything price related is properly handled. We will make sure all associate are properly trained on how to apply and inspect what is on sale labels / signs put up. Our goal is to serve our customers and make sure that there experience is always a very positive experience. Again I appoligize and look forward to speaking to you. Respectfully ***** ****** Final Consumer Response /* (2000, 9, 2013/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/10/2013 Guarantee/Warranty Issues
9/9/2013 Problems with Product/Service
9/6/2013 Advertising/Sales Issues
9/6/2013 Delivery Issues
9/6/2013 Guarantee/Warranty Issues
9/3/2013 Problems with Product/Service
9/3/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I originally had a 30 day prescription for Xarelto, but it would have cost me $260 for 30 pills. because of my deductible.I asked if I could have 15 pills and pay half and then two weeks later have the other 15 pills and pay the other half. They agreed that they could provide me with the 15 pills because of my deductible. Then after my deductible the pills would cost me $44 for a months supply.I was given a few free pills from the doctor due to the cost, but on 7/27/13, I reordered the Xarelto again from Walgreens. This can be done automatically over the phone. I picked up my pills and paid the $44.00. I noticed i was running out of pills and went to automatically order them again. At that time, I saw I was only give 15 pills. I talked to Walgreens and they told me they could not reimburse me or give me another 15 pills for free. They told me there was nothing they could do, because corporate only reimburses someone if they catch the mistake within 5 days. It would not make sense for me to pay $44 for 15 pills, when my original order was for 30 pills and it would cost me $44 for 30 pills.When Blue Cross my prescription company called them, ***** told Blue Cross, that their inventory was limited, so they only gave me 15 pills. I just started Medicare and they put the prescription through my old insurance, when I told them I needed it through Blue Cross, they told me that my old insurance would cover more then Blue Cross. I was honest enough to tell them to take it out of my old insurance and put it through Blue Cross Medicare. I have had problems before where they billed the wrong company and after questioning them over and over, my daughter finally found out they were billing the wrong company. I was never reimbursed. That was back in 2008 and 2009. I should not have to pay for their mistakes. I would like your advice.Thank you. ******* ****** Product_Or_Service: Xarelto 20 mg tablets Account_Number: n/a ------------------------------------------------- Transferred from Walgreens Pharmcy **** **9th St ******* ****** IL XXXXX Phone: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund They should either provide me with 15 pills or reimburse me.

Business Response: Initial Business Response /* (1000, 5, 2013/08/20) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to ******** ******* RXM for handling. The following information was provided as the resolution details. 1. Date resolved: 8/19/2013 2. Who resolved: ******** ******* RXM 3. How resolved: RXS reviewed case with RXM, customer was upset that the computer system did not keep track of her deductibles and change her quantity from 15 to 30 when her deductible was met. RXM spoke to the patient, explained the system limitations and offered the next month at no charge to her as a service gesture. Patient refused this offer and said she only wanted 15 tablets she felt due. 4. Customer satisfaction: Patient satisfied with resolution 5. Compensation given: 15 tablets If you have any questions please do not hesitate to contact me. Thank you, ***** H. Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

8/28/2013 Delivery Issues
8/26/2013 Billing/Collection Issues
8/23/2013 Billing/Collection Issues
8/21/2013 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: On August 15th, 2013 I purchased a 24 pack of NICE Purified Waters from **** ******* Street store in San Francisco, California. When I got home, one bottle from the pack was crushed and the bottle half way empty with its wrapper.

Desired Settlement: I desire a replacement of a 24 pack of bottled waters without charge. I have the original receipt of purchase.

Business Response: Consumer's Final Response /* (450, 5, 2013/08/20) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: The establishment has contacted me in good faith and is willing to replace what I desired. Therefore, I remain this case to be closed.

8/20/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: My daughter received healthcare treatment on 09/25/11 and we did not receive a bill for a year. Now they turned us over to collection. My daughter received healthcare treatment on 09/25/11 and we did not receive a bill for a year. Once we received a bill, my wife contacted them several times. It turned out they filed with the wrong insurance company. We contacted them several times to get this resolved. After promising that they would not turn us over to collection, we received a collection notice on 8/1/2013. This is poor business practices. We called to speak to a manager and they said they would have them call us. It is now 8/8/2013 and we have yet to hear from them. We are sending a check to the collections agency but will never do business with them again.

Desired Settlement: Please contact the State collection agency and remove us from collections. This was your fault. You waited a year to bill us then did not use the correct insurance. We expect more from Walgreens.

Business Response: Business' Initial Response /* (1000, 10, 2013/08/09) */ Thank you for contacting our company in regards to this complaint. We did not receive enough information to resolve your issue. Please explain if this was a visit to our clinic or pertaining to prescriptions. We would also need the store location in which this transaction took place and the person's name and date of birth. As soon as we receive that information we will be able to investigate this issue and provide you with a form of resolution. If you have any questions please do not hesitate to contact me. Thank you, ***** H. Consumer Relations Specialist **** **** **** *** MS# **** ********* IL XXXXX Fax: XXX-XXX-XXXX

8/20/2013 Billing/Collection Issues
8/19/2013 Problems with Product/Service
8/19/2013 Delivery Issues
8/19/2013 Delivery Issues | Read Complaint Details
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Complaint: Previously I purchase my medicine from them and I used a check to pay for it. They sent the check through as an ACH. Well it did not go through the first time, but they sent it through the next week and it went through. Well they used the numbers from my check to try and get the insufficient funds feed they charged as an ACH. My bank is charging me an insufficient funds fee because they are thinking this is a check. Walgreens did not contact me and tell me that I had a fee for the check so on July 22, 2013, July 29, 2013 and August 3, 2013 they have tried to get this fee and it keeps causing my account to go into overdraft and they bank is taking my money. If this is not a check, why are they trying to use it as a check. They haven't even contacted me about this matter, they just keep messing with my account. ------------------------------------------------ Transferred from Walgreens Employee's Family Pharmacy *** E **** *** *** ** ********, ** XXXXX Phone: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like them to give me the 29.00 for everytime they have tried to take the fees from my account.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/08) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to ******** our NSF specialist for handling. The following information was provided as the resolution details. I left the customer a message to call TeleCheck for more info. We can't look up these type of transactions here at this office. Thanks, *** If you have any questions please do not hesitate to contact me. Thank you, ******* ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

8/19/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: I have referred this complaint to main headquarters as I did not see a listing in ** ***** Texas. On 08/05/13, I refilled my prescription at Walgreens at Store #XXXXX located **** ** **** in El ***** ***** at 8:52p.The transaction number is #XXXX-XXXX-XXXX-XXXX-XXXX.I was in the 2nd drive thru lane with the portal to relay items to and from the customer.Upon receiving my medication, I noticed immediately that neither my Driver's License nor Debit Card were returned to me- not in an envelope nor the bag.I parked my vehicle, searched extensively to make sure I hadn't dropped it, and, after finding nothing, went inside the store. At the counter, the pharmacy technician told me to go back and check my car because he had put it in an envelope, on the front the bag. As previously stated, I've been a customer of Walgreens for years. I'm aware with the practice of the envelopes.That procedure was not followed. Regardless, I gave him the benefit of the doubt and checked my car again- to no avail. When I returned back into the store a second time, nobody even wanted to acknowledge me.I was told to make sure it wasn't in my car again.I asserted that I'd checked twice already and I know I wasn't given anything.The pharmacist called the manager to assist me.While waiting for the manager to arrive, the pharmacy technician informed pharmacist that he put my cards in a separate envelope, not stapled to the medication. The technician said the envelope could have gotten stuck in the portal and the only way to look would be to shut down the lane, which made everyone groan.He said he asked the car behind me if they saw anything and they said no. He briefly looked around his workstation to appease me but found nothing. As a customer, I found it frustrating that nobody could actually stop what they were doing and talk to me, especially given the circumstances.I understand that the pharmacy is very busy and that customers need their medication but a minute or two of undivided attention would have been nice. Instead, I received upward glances from busy hands and hurried responses. Once the manager arrived, he said he'd check outside.Meanwhile, the pharmacist asked me if I could double-check my car again which I obliged. I was still searching through my car still when the manager approached me to say he found nothing. The only remedy he offered was to call a technician to come out and check the portal, as soon as possible but couldn't give me a definite time frame.He took down my telephone number but offered no real apology or resolution. I called corporate customer service to lodge a complaint shortly after that.My case is #XXXXXXX. This morning I made three separate attempts to call the Walgreens and **** ** **** to follow up: 8:15am, 9:30am and 11:30am.I was never successfully able to make a connection.All three times, a recording told me customer service was not available and then placed me on hold for a transfer, where I waited each time for more than five minutes before giving up.At 11:45am, I called corporate customer service again. The representative took my complaint but said there was no way to expedite the claim and that it could take up to 48 hours for a response.At approximately 2:30p; I tried calling the Walgreens at **** ** **** again.This time someone answered by saying "Walgreens. Please hold" and then after a minute, they hung up.(I was on a land line.)I just returned from my work parking lot where I searched my car again and found nothing. The Walgreens at ************ has potentially jeopardized my security.I have no assurance that my DL&CC were not kept or given to another customer.I've been provided no reassurance at all.Each time I've called customer service, they've told me to cancel the card.What about the delay in reconnecting me to those funds,they aren't from a local bank?If I wanted to go to bank to access one of my other accounts,I have no ID. I shouldn't even be driving.Walgreens has put me at risk.

Desired Settlement: If my Driver's License and Credit Card are not returned within 24 hours (approx 5:00pm MST on 08/07/13), I want the cost of replacing my Driver's License and rush shipment of a new Debit Mastercard sent to me by the end of the day. Furthermore, if my cards not found by the previously stated time, I am requesting the documentation of the measures Walgreens took to find them, including but not limited to review the CCTV at the register. If I do not find their investigation satisfactory, I will refer the matter to the Police.

Business Response: Initial Business Response /* (1000, 5, 2013/08/08) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our District Office for handling. The following information was provided as the resolution details: 1. Date resolved: 08/08/2013 2. Who resolved: ****** ******** Community Leader 3. How resolved: Spoke to customer and apologized to her. I explained all of our effort to try and retreive her cards. I also called Diebold to service our store within 2 hours instead of their ETA of 8/9/13. They inspected lane 2 and couldnt find our customers belongings. I explained that we will do everything possible to make her happy. She was very happy with the direction of our conversation. I also provided my direct cell number so she may call me with any concerns or questions that may come up. 4. Customer Satisfaction: Yes 5. Compensation given: N/A If you have any questions please do not hesitate to contact me. Thank you, ****** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX

8/16/2013 Problems with Product/Service | Read Complaint Details
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Complaint: ******** ** Balance Rewards Response Representative Ref # XXXXXXX advised me that they could not award retroactive points after I notified the pharmacy there was no connection to government funding. None of my eligible prescriptions received the 500 points since February. No $5 certificate received to use in-store. My last correspondence to them was on July 30 where I expressed my dissatisfaction with the program and their failure to address my concerns.

Desired Settlement: $10 in-store gift card or coupon to use for purchases.

Business Response: Initial Business Response /* (1000, 5, 2013/08/14) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the Loyalty Ops Support for handling. The following information was provided as the resolution details. Her current plan WHI with group XXXXXX is not considered Government funded nor does she have anything else in her profile that would be considered federally funded. It is possible that perhaps this patient has picked up a prescription for someone else that may have been using a plan deemed as being a Government funded plan. It is recommended that more information would be requested in regards to whether or not this patient has picked up Prescriptions for someone else. If so, that patients first and last name and date of birth and or Rx number, in addition to any balance rewards information would be needed for any further escalation for confirmation as to what may have been the case. However, being that ******* has been reported as not being Government funded, in effort to improve the customer experience, a goodwill adjustment has been made in the amount of 10,000 points. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2013/08/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please be advised that I never picked up any prescription for anyone but myself. Does the 10,000 points constitute a $10 gift card?

8/12/2013 Problems with Product/Service | Read Complaint Details
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Complaint: On 8/6 I was informed by the pharmacy tech that my prescription could not be processed because my prescription plan would be at a loss and that they would contact my doctor for a different drug first thing in the morning. I was informed that the cost without insurance would be 140.00. I contacted my prescription plan the following morning 8/7 and was informed the system showed Walgreens inquiry with my copay of 10.00 as the contracted rate. I contacted Walgreens and informed of this and was told by their Pharmacist **** that he would lose his job if he filled my prescription because Walgreens would lose money at that contracted reimbursement. Walgreens pharmacy tech offered to transfer my prescription to CVS saying there was nothing else they could do, refusing to fill my prescription, unless I pay 140.00 as without insurance.

Desired Settlement: My filled prescription at 10.00 contracted rate.

Business Response: Initial Business Response /* (1000, 5, 2013/08/09) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the store manager & third party specialist for handling. The following information was provided as the resolution details. Our store manager called her this morning to apologize and explain we should have filled the prescription even though we are showing a loss. She still did not understand why it happened, so our third party specialist called her and explained and apologized again. The issue is resolved at this time. If you have any questions please do not hesitate to contact me. Thank you, ***** ** Consumer Relations Specialist **** **** **** *** *** **** ********* ** XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2013/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received unethical treatment from this business that clearly failed to honor the contract from my prescription company. I was treated unprofessionally and uncourteously. I made several trips to their store in attempt to resolve their error to only be sent away and be only offered an illegal request to purchase my rx for 141.99 dollars or have them call my doctor to change my rx. My medical treatment has been delayed due to their mistake and the misleading information in which I was given. I am clearly not valued as a customer at this business based on their reply.


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