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BBB Accredited Business since


Phone: (847) 938-8745 View Additional Phone Numbers 1 N Waukegan Rd, North Chicago, IL 60064 View Additional Email Addresses

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AbbVie is a pharmaceutical products company focusing on neurological, immunological, and other serious and chronic health disorders. Located in North Chicago, IL, this company has 15 locations and serves individuals and companies in 170 companies across the world, including markets in Asia Pacific, Europe, Latin America and the Caribbean, North America, and South America. The company began as Abbott Laboratories in 1888 by Dr. Wallace Abbott. AbbVie was founded in 2013 to address global health challenges such as malnutrition, advanced breast cancer, kidney disease, immune diseases, and other severe threats to human health and safety.

Focus areas of this company include immunology such as Crohn's disease and lupus, kidney disease, liver disease, hepatitis C, chronic disabling neurological conditions (including schizophrenia, Alzheimer's disease, Parkinson's disease, and multiple sclerosis), rare and aggressive forms of cancer such as multiple myeloma and chronic lymphocytic leukemia, and women's health issues including endometriosis and uterine fibroids. Products manufactured by this company include: AndroGel, a testosterone supplement; Depakote, an antipsychotic; Lupron, an iron supplement meant to improve anemia in individuals with fibroids; Norvir, an antiretroviral used in the treatment of HIV; and Vicodin, a pain reliever. The company completes safety trials for the medications they manufacturer in able to ensure that they are safe for the public to use, and publishes material on the safe use of the drugs.

Visit the website for AbbVie to learn more about the products they manufacture, read important safety information about their medications, and read about the services and activities the company is undertaking to improve the health of the global population.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that AbbVie meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for AbbVie include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on AbbVie
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 23, 2013 Business started: 01/01/2013 Business started locally: 01/01/2013 Business incorporated 07/06/2012 in DE
Type of Entity


Business Management
Ms. Adelle Infante, Director of Public Affairs/Media Relations Mr. Richard A. Gonzalez, President/CEO Ms. Jennifer Smoter, VP Public Affairs & Brand
Contact Information
Principal: Ms. Adelle Infante, Director of Public Affairs/Media Relations
Business Category

Pharmaceutical Products - Research Scientists - Pharmaceutical Pharmaceutical Products - Wholesale & Manufacturing Research and Development in the Physical, Engineering, and Life Sciences (except Biotechnology) (NAICS: 541712)

Customer Review Rating plus BBB Rating Summary

AbbVie has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.