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BBB Business Review

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BBB Accredited Business since

Dog Talk, LLC.

Phone: (847) 997-8041 37072 N Stanton Point Rd, Ingleside, IL 60041

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Dog Talk, LLC, is a dog trainer which provides behavioral training for pet dogs, specializing in senior dogs, puppies, and rescue dogs. Located in Ingleside, IL, this company serves the northwestern suburbs of Chicago, including Long Lake, Round Lake Beach, Round Lake Heights, Pistakee Highlands, Lake Villa, Venetian Village, Hainesville, Grayslake, Johnsburg, Antioch, Ringwood, Grandwood Park, Gages Lake, Lakemoor, McHenry, Holiday Hills, and Channel Lake. The company was founded in 2012 by Lynn Soderlund, who worked in healthcare for 40 years before returning to school to become a professional dog trainer. Soderlund received her degree from the Animal Behavioral College and spends a great deal of time volunteering at animal shelters in order to hone her people and animal skills and to help both people and animals. Soderlund has a focus on senior pet owners and provides a 25% senior discount.

This company provides behavioral training for dogs in order to diminish destructive or anxious behavior and encourage positive, well-mannered, and prosocial behavior. Puppies and seniors and their dogs are special focuses of the program. The first visit is meant to learn about the owner and the dog and to develop a training program tailored to dog and owner. Soderlund typically comes to the owner and works within the owner's availability, working at the owner's home where the owner and dog are most comfortable. Training is an ongoing process, and Soderlund will assist in finding training materials and providing references for veterinarian, dog walkers, sitters, and other support.

Visit the website for Dog Talk, LLC, to learn more about Soderlund, read about dogs who have been in the program, and contact the company to discuss a training program.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dog Talk, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Dog Talk, LLC. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dog Talk, LLC.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 24, 2014 Business started: 03/20/2013 in IL Business started locally: 03/20/2013 Business incorporated 03/20/2013 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lynn Soderlund, Owner
Contact Information
Principal: Ms. Lynn Soderlund, Owner
Business Category

Pet Training - Dog Management Consultants Pet Care (except Veterinary) Services (NAICS: 812910)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.