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Dog Collar Boutique

Phone: (877) 800-8181

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
02/23/2015Problems with Product / Service | Read Complaint Details
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Complaint
A leather rolled dog collar was purchased on line on 05-03-2014 02:01:28 PM for $39 + $3.22 Tax = $42.22
Order id: #XXXXX
Product ordered: SKU Product 1AL-XXXXX
Color: Red
Size: 1" x 20"
Subtotal: $39.00
Shipping cost: $0.00
Illinois Sales Tax 8.25%: $3.22
Order Total: $42.22

After 5-6 months, the collar's red finish had deteriorated severely so, after 9 months, I requested an exchange via e-mail on 2/11/2015. I requested a burgundy collar, hoping that a dye for this more traditional color would have penetrated more deeply into the leather than had the bright red dye. Incidentally, since the 1" x 20" red collar had proved to be a bit large, I also reqested that the burgundy collar in the exchange would be only 1" x 18" long.
On 2/12/2015, an exchange was denied, citing the company's 60 day returns policy. I was offered ac10% discount on any future purchase. Of course, evidence of the defective process/workmanship, required a little more time to manifest than the 60 days of their policy.
The notion that a dog collar might maintain its integrity for less than a year or, in this case, about only 6 months, is patently absurd.

Desired Settlement
Given their inflexible adherence to a returns policy that does not fit this situation, I now would like a total refund of $42.22 with return shipping of the red collar paid by Dog Collar Boutique.

Business Response
Contact Name and Title: ****** ******
Contact Phone: XXXXXXXXXX
Contact Email: ***@dogcollarsboutique.com
We are simply a retailer of this item. We do not have the ability to resize, recolor or remake items we sell. The manufacturer of this product may be able to assist. An exchange was denied, referencing our 60 day returns policy. We offered a 10% discount on the on the purchase of a new order. Any manufacturer defects in the product would need to be reported with in that 60 day period. We would like to help if possible. The customer did not attempt to resolve this concern before opening this case. The manufacturer is often very accommodating and stand by their product. If the customer would like we can connect them to see if they would be able to assist in resolving his concerns.

07/08/2014Delivery Issues | Read Complaint Details
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Complaint
I have received neither the two collars I ordered nor any shipping information. It has been about two weeks since placing the order.

Desired Settlement
I want the company to ship me the two dog collars I ordered from them and provide tracking information as proof that they have done so.

Business Response
Customer opened this complaint after trying to reach us on an off day (Saturday). We spoke to her Monday and she told us not to worry about this case, and that she would contact you to close it. Can you please confirm with her that this case should be closed.
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************ - cell phone

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.