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BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that PTZ Insurance Agency, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for PTZ Insurance Agency, Ltd. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 60 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

60 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 39
Guarantee/Warranty Issues 2
Problems with Product/Service 12
Total Closed Complaints 60

Customer Reviews Summary Read customer reviews

2 Customer Reviews on PTZ Insurance Agency, Ltd.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: December 24, 2001 Business started: 05/01/2001 Business started locally: 05/01/2001 Business incorporated 02/26/2001 in IL
Type of Entity


Business Management
Mr. Sean Smith, CEO Mr. Lukasz Bartoszek, Customer Solutions Manager
Contact Information
Customer Contact: Mr. Lukasz Bartoszek, Customer Solutions Manager
Principal: Mr. Sean Smith, CEO
Number of Employees


Business Category

Pet Health Plans Insurance Companies Insurance - Health Insurance Services Pet Care (except Veterinary) Services (NAICS: 812910)

Alternate Business Names
24 PetWatch 24PW Pet Insurance Programs Alumnipets Covermewithcare Creditunionpets Goodsampets Insuremypets PetCare Pet Insurance Programs PetCarePals Pethealth Inc. PetHealth Services (USA) Inc. Petsurance PTZ Insurance Agency,(Brokers) Ltd. PTZ Insurance Brokers Ltd Quick Care Pet Insurance ShelterCare Insurance ShelterCare Pet Insurance Programs TenantCare Unionpluspets
Products & Services

This company offers pet insurance, microchip data registry and management software for shelters, and electronic claims processing software for clinics.

Customer Review Rating plus BBB Rating Summary

PTZ Insurance Agency, Ltd. has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.