Business ProfileforSpotted Paw Shop, LTD

I took my dog to Spotted Paw Grooming and Pet Foods in ***********, ** to get groomed and will NEVER return. They also moved locations from ******* to *********** but didnt tell me that upon booking my appointment. My poor dog is traumatized from her visit and has not been eating well since. She is a Shih Tzu/Bishon mix so she was a little matted. Upon check-in they had a hair length chart to choose how you wanted your dog cut. In no way did I pick a length where I couldnt grab her hair at all. They said theyd call if they had to cut her shorter than discussed, so, they called and asked about her tail and ears. I said that was ok to cut those shorter. But nowhere in that conversation did they say they had to shave her entire body too! My poor dog was completely shaved! She doesn't look the same and friends that come over can't even recognize her.I called to discuss this with the manager before writing a review and he was so scripted and rude on the phone. Seems like hes done this before since he knew exactly what to respond with. I told him that how they groomed her was not what we discussed so he said hed have to review camera footage of me coming in and choosing what length I wanted and our phone conversation and that it would take at the minimum 2 days to review and investigate it. He ended up finding it right away and called me back in about 5 mins. He never once apologized until I got to the point where I was going to report them and write a review on every site I can. This business is just inhumane and poorly run. Nobody should bring their dog to Spotted Paw shop to be groomed. Theyve done this to numerous people before me as reviews on Yelp are awful. Im regretting not doing more research before I took her there. Please go somewhere else to get your dog groomed so you dont have the same experience I did and others before me.