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Find a Location

Crate Escape Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Crate Escape Inc

      500 Industrial Dr # 559 Naperville, IL 60563-3908

    • Crate Escape Inc

      23901 W. Industrial Drive North Plainfield, IL 60585

    Business ProfileforCrate Escape Inc

    Dog Boarding
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Crate Escape Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Crate Escape Inc

        500 Industrial Dr # 559 Naperville, IL 60563-3908

      • Crate Escape Inc

        23901 W. Industrial Drive North Plainfield, IL 60585

      Location of This Business
      500 Industrial Dr # 559, Naperville, IL 60563-3908
      BBB File Opened:
      9/12/2007
      Years in Business:
      20
      Business Started:
      11/17/2003
      Business Started Locally:
      11/17/2003
      Type of Entity:
      Corporation
      Alternate Business Name
      • The Crate Escape, Inc
      Business Management
      • Renee Chapman, President
      Contact Information

      Principal

      • Renee Chapman, President

      Customer Contact

      • Renee Chapman, President
      Additional Contact Information

      Fax Numbers

      • (630) 579-1226
        Primary Fax

      Industry Tip

      Pet Sitter or Boarding Facility? Tips on How to Choose

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/18/2021

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      The name has been changed to Pound TownAnimal cruelty! Charging customers for late pick up when his own staff cant arrive to work on time. Zero communication, no staff, unlocked doors to business, owner is impossible to resolve customer issues. Picking up the phone to speak is too much work for him. Makes me wonder how he can own a business. I feel awful for boarding my dog at this place. What a joke- Im paying for an unlocked building where anyone can walk in and take my dog? I deserve a full refund especially when a staff member called me a f****** dumb bitch! Unbelievable

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kassie M

      1 star

      03/01/2022

      BEWARE! Owner is very rude and acts like a know it all. I took my German Shepherd here and was told he may not due well if he has anxiety but that we could try it. I felt that the owner ***** already had it set in her mind that my dog would not do well and she was very negative from the second we walked in which made me anxious about leaving him. She barely even said hello to him. I then found out they put a gentle leader on him to stop him from barking which is NOT okay as that is not what it is supposed to be used for. When I told her what gentle leaders are used for and that they are not used for barking I was told "well thats how they're used here." I was told he was too big but they did not even put him with the bigger dogs in a different play group. I was told the other dogs didnt like his bark and his size even though he was put with smaller dogs. That was her first mistake. Why would you put a 110 pound dog with smaller dogs. I brought him here because they are not kenneled and found out he was in timeout in a kennel because he was pacing and anxious... putting an already anxious dog that is doing nothing wrong in a kennel to become more anxious is not okay. I wish I could give them 0 stars. We find it is worth it to make the 40 minute drive to bring him to his previous daycare where the owners are amazing and welcome you with open arms and positivity. I recommend Canine Connections. I would never recommend this place to anyone!

      Local BBB

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