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BBB Business Review

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BBB Accredited Business since

Burr Chemical Co.

Phone: (815) 397-2373 Fax: (815) 397-2387 View Additional Phone Numbers 1649 Charles St., Rockford, IL 61104 View Additional Email Addresses http://www.burrpestcontrol.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Burr Pest Control has been the Greater Rockford region's residential and commercial pest control experts since 1937! We offer free quotes, same day on time services, professional retail products, and customer satisfaction guaranteed 100%.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Burr Chemical Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Burr Chemical Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Burr Chemical Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 02, 1988 Business started: 01/01/1937 Business started locally: 01/01/1937 Business incorporated 01/02/1959 in IL
Type of Entity

Corporation

Business Management
Ms. Janelle Iaccino, Marketing Coordinator Mr. Robert Dold, President, CEO, Owner Mr. Brian Mitchell, Branch Manager
Contact Information
Principal: Ms. Janelle Iaccino, Marketing Coordinator
Business Category

Pest Control Services Animal & Wildlife Removal Exterminating and Pest Control Services (NAICS: 561710)

Refund and Exchange Policy
100% Customer Satisfaction Guaranteed
Service Area
Illinois/Wisconsin stateline, Greater Rockford Region, Southern Wisconsin
Alternate Business Names
Beloit Pest Control Burr Pest Control Freeport Pest Control
Products & Services

One-time services and ongoing maintenance programs are available for homes and businesses for pests like rodents, bed bugs, mosquitoes, ants, cockroaches, spiders, silverfish, occasional invaders and much more.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.