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BBB Accredited Business since

Alterra Pest Control

Phone: (630) 293-7378 View Additional Phone Numbers 245 W Roosevelt Rd STE 58, West Chicago, IL 60185

Click for BBB Rating on Alterra Pest Control

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Alterra Pest Control is an extermination company which eliminates pest infestations in both commercial and residential buildings. Located in West Chicago, IL, this company serves the western suburbs of Chicago, including Geneva, St. Charles, Carol Stream, Wheaton, Batavia, Geneva, Lombard, Downers Grove, and Naperville. The company is focused on environmental responsibility and is a member of the EPA's Pesticide Environmental Stewardship Program. They have also partnered with the Nothing But Nets campaign to prevent the spread of malaria through mosquito bites.

The company works on identifying and eliminating 47 common household pests, including rodents, spiders, ants, fleas and ticks, flying insects, and fabric pests. Their residential services include applications of environmentally-friendly pesticides around the exterior and interior of the home, including easily missed places such as the attic and basement. Alterra Pest Control also assists businesses in remaining pest-free, and customizes their pest control options to the nature of the business and the specification of the building. Companies with which they work include professional office buildings, warehouses, manufacturing facilities, department stores, malls, car dealerships, medical and dental offices, pharmacies, daycare centers, religious buildings, funeral homes, and property management offices. As each company attracts different types of pests, Alterra Pest Control will determine which animals or insects are causing the problem, and then perform quarterly maintenance to prevent further infestations.

Visit the website for Alterra Pest Control to learn about their eco-friendly applications and products, read their learning center which educates consumers about pest control and their services, and schedule an appointment for infestation elimination and pest-control maintenance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alterra Pest Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Alterra Pest Control. BBB of the Mid-South has the full report as that BBB handles all complaints for Alterra Pest Control.

Additional Information

BBB file opened: April 04, 2014 Business started: 01/01/2011 Business started locally: 01/01/2011 Business incorporated 01/17/2012 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David W. Smith, Manager Mr. Dave Royce, President/CEO
Contact Information
Principal: Mr. David W. Smith, Manager
Business Category

Pest Control Services Termite Control Exterminating and Pest Control Services (NAICS: 561710)

Alternate Business Names
Alterra, LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.