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BBB Business Review

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BBB Accredited Business since

SurePayroll, Inc.

Additional Locations

Phone: (847) 676-8420 Fax: (847) 676-5136 View Additional Phone Numbers 2350 Ravine Way Ste 100, Glenview, IL 60025 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


A simple, automated and responsive payroll service for small businesses, households and accountants. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that SurePayroll, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for SurePayroll, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 71 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

71 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 21
Billing/Collection Issues 19
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 27
Total Closed Complaints 71

Customer Reviews Summary Read customer reviews

21 Customer Reviews on SurePayroll, Inc.
Customer Experience Total Customer Reviews
Positive Experience 15
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 21

Additional Information

BBB file opened: January 01, 2001 Business started: 12/29/1999 in IL Business started locally: 12/29/1999 Business incorporated 11/13/2000 in DE
Type of Entity


Business Management
Mr. Stefan Schumacher, Digital Communications Manager Mr. John Cumbee, Director of Finance and Strategic Development Mr. Andy Roe, General Manager
Contact Information
Principal: Mr. Stefan Schumacher, Digital Communications Manager
Related Businesses
Suntrust Online Payroll
Business Category

Payroll Service Payroll Services (NAICS: 541214)

Alternate Business Names
Business Online Payroll RunPayroll
Additional Information

SurePayroll, Inc. has requested that consumers reach out to them before filing a BBB complaint. Please contact Lori Bolas at or 847-676-8420 ext. 7248.

Products & Services

Online payroll services for small businesses.

Customer Review Rating plus BBB Rating Summary

SurePayroll, Inc. has received 4.62 out of 5 stars based on 21 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.