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BBB Accredited Business since 04/01/2013

Paylocity Corporation

Phone: (847) 640-4400Fax: (847) 956-1926View Additional Phone Numbers3850 N Wilke Rd Ste 100, Arlington HeightsIL 60004-1270 Send email to Paylocity Corporation

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BBB Accreditation

A BBB Accredited Business since 04/01/2013

BBB has determined that Paylocity Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Paylocity Corporation's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
10/07/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to provide promised assistance or support for products or services

Complaint: I'm not able to get a copy of my paycheck stub. I've called ********* about 30 times in two days to resolve the issue. Their Customer Service refuse to fix the problem. A Customer Service Manage lied to me. He told me he would call me back in 20 min & he did. Yet he said then he can't resolve the problem until he talks to someone around lunch time. Three days later he has refused to call me back. HE LIED!

Initial Business Response
Contact Name and Title: ********* Sr Client Svc M
Contact Phone: (*************
Contact Email: ********************
We at ********* strive to provide the best customer service available in the industry. We manage very sensitive information and as such have agreements with our clients to only speak to approved company contacts. The gentlemen in question is an employee for a valued client of ours and is not one of the approved company contacts that we are allowed to speak with. Although we were sympathetic to the concerns of the gentlemen, we followed protocol and reported the problem to our client in an attempt to resolve. We have this protocol in place to protect the data that we manage and are confident that we took the appropriate steps to resolving the gentlemen's concerns. Our valued client appreciated us taking these measures to protect their data.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I did finally get my paycheck stub 4 days later. Late but thank you.

On that issue it is resolved.

The customer Service Manager with ********* has yet to keep his word by calling me back. Integrity in a business means keeping your word. If you say you are going to call someone back. Call them back even if your not able to help them.

On that issue ********* has poor customer service.

The ********* website forced me to change my password that I didn't request to be changed.

My employer had my password reset.
1. I tried the new password & it didn't work.
2. So I tried my own password & again the ********* website locked me out.
3. I tried resetting my own password & it worked.
4. Doing what ********* said didn't work. Having my employer rest the password didn't work. Somehow I was able to get through on my own which I still don't understand.

On that issue: CONFUSED?

I was told by the owner of the company I work for that ********* threatened to drop them as a client.
I was then threatened to be fired as a result.

On that issue threats by ********* is unprofessional. Threats never solve problems. To solve problems you find out what is wrong and fix it.

No one from ********* has showed us how to use their website to get our paycheck stubs. I was told by another sales rep. from *********: They the sales rep. is to train ALL Administrators, HR director, & managers. So that the company can train the employees how to use the ********* website. My manager was NEVER trained by a ********* Sales Rep.

Therefore as a result we have this problem.

Please have someone from ********* to show up in person to explain by showing us first hand how to use their website.

Thank you for your time.


Final Business Response
********* takes our clients privacy very seriously and we are working with our client to address their employee so that they understand the importance of data sensitivity. We complied with Mr. Smith as best we could without exposing sensitive information. This is going to be addressed between the client and their employee. Our client is in complete agreement in the manner in which we handled this situation.

Complaint Resolution: BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Industry Comparison| Chart

Payroll Service, Human Resources

Additional Information

top
BBB file opened: 05/01/2001Business started: 05/01/1997
Type of Entity

Corporation

Incorporated: May 1998, IL

Business Management
Mr. Steve Beauchamp (President & CEO)Ed Fortune (IT Director)Grant Garris (Director of Client Services)
Contact Information
Principal: Ms. Rebecca Everding (Marketing)Customer Contact: Mr. Steve Sarowitz Mr. Mario Krecun (Billikng Team Lead)Mr. Dan Miller (Vice President)
Business Category

Payroll Service, Human Resources

Map & Directions

Map & Directions

Address for Paylocity Corporation

3850 N Wilke Rd Ste 100

Arlington Heights, IL 60004-1270

To | From

LocationsX

1 Locations

  • 3850 N Wilke Rd Ste 100 

    Arlington Heights, IL 60004-1270(847) 640-4400

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Paylocity Corporation is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (847) 956-4850
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Payroll Service

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