Complaint This Company contacted me to provide me with a loan, they informed me I needed to show good faith by giving them a prepaid credit card loaded with the amount equal to what my monthly payments would be ($180.00). They stated after receiving the card they would wire $2180.00 into my checking account within an hour. I called them back with the reload # of a vanilla reload pak with 180.00 loaded onto it. I never received the wire. I called them back the next day and they stated that $4 of my $180 was taken out for processing fees and that I needed to get them another $180 in order to get the money wired into my account. I refused to send them another $180 and asked them to refund my $180. The person I spoke with was **** ****** He told me they have a $400 cancellation fee and they will be deducting that from my checking account. He said his Company was based out of ***** ******* yet his phone # is from ******** *** Product_Or_Service: Loan Order_Number: Ink Account_Number: Ink
Desired Settlement I would like a full refund of my $180.00
Complaint 04/27/2014 They called me at after 4:00 yesterday afternoon saying that i was approve upto $10,000. I said i don't need $10,000 all i need is $1,000 he said ok your monthly payment is $155 a month i said that, that was too high he said i much can you pay $110 a month he said ok he ask me what dated i can make the payment i said on the 28th of each month. He told me to go an purchase a moneypak green card and put $99 on the card for verification fee after you put the money on their we would will put the $1,000 on the card in 20mins. He was asking my business asking me what am i going to use the money for i said do you need to know he said yes so i told him and he said that those people are scam not realizing that they were scammer also so i was arguing with him over the telephone an indian man. I told him to send the money to my actnow card he said that, that will be $300 i said that i want my money back he said the law enforcement officer are going to come and arrest you if you don't give them $300 so i did not give it to them yet, but i still want my refund back he said we can't give you a refund.
Desired Settlement All i just want is my $99.00 verification fee back that is all i have ask for and he told me no i can't get that back he did not tell me the reason why i couldn't get it back.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
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The advance fee loan scam is a simple one. In the United States, per Federal law it is illegal for any business to request up front fees for loans. These fees are often referred to by a host of different names, such as taxes, processing fees, insurance, or collateral. Regardless of what they are called, these fees are illegal. The Chicago BBB is aware of many victims of this scam paying their requested advance fee to the scammer. However to date the Chicago and Northern Illinois BBB does now know of a single circumstance where 1) consumers have received their loan, or 2) consumers received their advance fee refunded back to them.
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