This business is not BBB accredited.
Phone: (847) 675-4444 4859 Dempster St, Skokie, IL 60077
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Skokie Cash Jewelry and Loan include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Business ManagementMr. Frank Chapp, President Carl Battaglia
Number of Employees
Pawnbrokers Jewelry Designers Gold, Silver & Platinum Dealers Gold Buyers Jewelers - Retail All Other Nondepository Credit Intermediation (NAICS: 522298)
Products & Services
This company offers Pawn, gold and precious metals buying, jewelry appraisal services.
THIS LOCATION IS NOT BBB ACCREDITED
4859 Dempster St
Skokie, IL 60077 (847) 675-4444 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: TODAY IS SATURDAY, JUNE 28TH AT 2:41PM. I ARRIVED AT THE STORE AT 10:05AM (SIGN POSTED ON THE DOOR THAT STATES THE BUSINESS HOURS ARE FROM 10AM-4PM)TO SATISFY MY CONTRACT THAT ENDS ON 06/30. I RECEIVED A LOAN ON 05/31 FOR $175, AND IN PLACE THE COMPANY HELD ON TO TWO WATCHES (ROUGHLY $900 RETAIL VALUE)UNTIL I EITHER A)RENEWED THE CONTRACT WITHIN 30 DAYS OR B)PAY THE LOAN OFF, WHICH WITH INTEREST CAME TO $205. I ARRIVED AT THE STORE, AND THE BUSINESS WAS NOT OPEN. I WAITED FOR ABOUT 15 MINS, STILL NO SHOW, SO I DECIDED TO RUN SOME ERRANDS AND RETURN LATER. I RETURNED AROUND 10:45AM; HOWEVER THE STORE WAS STILL CLOSED. I CALLED MULTIPLE TIMES (PHONE RECORDS WILL PROVE THIS) AND UNFORTUNATELY WAS UNABLE TO LEAVE A V/M BECAUSE THE MAILBOX WAS FULL. MY CONTRACT IS UP ON MONDAY, JUNE 30TH; HOWEVER I AM UNABLE TO PHYSICALLY GO BACK DUE TO MY CURRENT WORK HOURS, HENCE THE REASON WHY I DECIDED TO GO ON SATURDAY. THERE WERE NO SIGNS POSTED, STATING THAT THE BUSINESS WOULD BE CLOSED, AND I HAVE NO WAY OF CONTACTING THE OWNER. I SIMPLY WOULD LIKE TO PAY THE LOAN OFF, AND GET MY WATCHES BACK. I THINK THAT IT IS AWFUL AND EXTREMELY UNPROFESSIONAL THAT A BUSINESS WOULD ADVERTISE THEIR HOURS AND NOT PHYSICALLY BE THERE, OR PROVIDE A BRIEF EXPLANATION (NOTE ON THE DOOR) WHY THE BUSINESS WOULD BE CLOSE. PLEASE HELP. THANKS. ***
Desired Settlement: I SIMPLY WOULD LIKE TO PAY MY CONTRACT OFF AND RECEIVE MY WATCHES.
Business Response: Initial Business Response /* (4000, 12, 2014/08/04) */
Read Complaint Details
Complaint: I need my jewelry and the store is closed! I have no idea how to contact the owner.
Desired Settlement: I would like my jewlery back it had sentimental value! A lot of it was religious jewlery! Please help me.
Business Response: Initial Business Response /* (1000, 9, 2014/04/04) */