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Twin Paving

Phone: (708) 636-8284 View Additional Phone Numbers 10512 S Keeler Ave, Oak Lawn, IL 60453 http://twinpaving.com/


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Twin Paving include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Twin Paving
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 25, 1988 Business started: 07/25/1988 Business started locally: 07/25/1988 Business incorporated 08/08/2005 in IL
Type of Entity

Corporation

Business Management
Ms. Mary Anne Sereiko
Contact Information
Principal: Ms. Mary Anne Sereiko
Business Category

Paving Contractors Asphalt Real Estate Services Driveway Installation, Paving & Repair Snow Removal Service Snow Removal Service - Commercial Seal Coating Parking Area Maintenance & Marking Highway, Street, and Bridge Construction (NAICS: 237310)


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    10512 S Keeler Ave

    Oak Lawn, IL 60453 (708) 431-8280 (708) 636-8284

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/27/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Twin Paving's proposal, dated 07/30/13, to sealcoat and stripe the condo association's parking lot for $700 was signed and accepted by both parties on 08/05/13. A deposit of $350 was paid with chk #3012 Twin Paving seal-coated and striped the lot on 08/16/13. The stripes were painted on using spray cans of latex paint, rather than a professional paint-striping machine. Upon completion of work that day, as the company requested, Twin Paving was handed chk #3013 for $350 for the balance due. The following morning it rained. Twin Paving's painted stripes washed down the drain because the company used faulty material. Good quality striping paint dries almost immediately. This should not have happened if proper paint was used. (Pictures are available.) Repeated calls to Twin Paving always received the same excuse. They said they were too busy to come back; they were on a big job. The condo association was patient with Twin Paving, but the company was not forthright by coming back to complete the work for which they received full payment. The company kept offering excuses until finally when winter arrived, it was no longer possible to repaint the stripes. On March 21, 2014, the association sent Twin Paving a letter by US Mail, again requesting the company please return to complete the work. There was no response to this letter. Repeated calls this spring to Twin Paving's main phone number (XXX-XXX-XXXX) are never answered. There is no voice mail or answering service on this number.

Desired Settlement: The condo association would like Twin Paving to stripe the condo association's parking lot as agreed in our contract with the proper paint using a professional laser striping machine, or reimburse the association the sum of $150.00 so that we may contract with another contractor to do the work.

Business Response: Initial Business Response /* (1000, 9, 2014/07/10) */ **** **** ******* <********@sbcglobal.net> Thu, Jul 10, 2014 at 11:31 AM Reply-To: **** **** ******* <********@sbcglobal.net> To: ********* *****" <*******@chicago.bbb.org> Hi *****, just spoke to you regarding complaint #XXXXXXXX. Twin Paving has been in contact with the customer and is taking care of the situation. Thanks. **** **** ******* Initial Consumer Rebuttal /* (3000, 11, 2014/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) On June 23, 2014, **** from Twin Paving called the condo association. He said the work MIGHT be completed on June 27. He promised to call back the next day on June 24. Guess what? **** never called back, and Twin Paving still has NOT completed the work. This is the problem with Twin Paving. They are totally unreliable and undependable. They follow thru on absolutely nothing. These are the sorriest businessmen we have ever dealt with. Final Business Response /* (4000, 18, 2014/08/27) */ **** **** ******* <********@sbcglobal.net> Sun, Aug 24, 2014 at 9:42 AM Reply-To: **** **** ******* <********@sbcglobal.net> To: ********* *****" <*******@chicago.bbb.org> Hello *****- Twin Paving completed the work and striping to the satisfaction of Mr. ******** on July 13. Thank you. **** **** *******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Twin Paving
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)