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Phone: (708) 636-8284 View Additional Phone Numbers 10512 S Keeler Ave, Oak Lawn, IL 60453
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Twin Paving include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Mary Anne Sereiko
Paving Contractors Asphalt Real Estate Services Driveway Installation, Paving & Repair Snow Removal Service Snow Removal Service - Commercial Seal Coating Parking Area Maintenance & Marking Highway, Street, and Bridge Construction (NAICS: 237310)
THIS LOCATION IS NOT BBB ACCREDITED
10512 S Keeler Ave
Oak Lawn, IL 60453 (708) 431-8280 (708) 636-8284 Directions
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Additional Phone Numbers
- (708) 431-8280(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Twin Paving's proposal, dated 07/30/13, to sealcoat and stripe the condo association's parking lot for $700 was signed and accepted by both parties on 08/05/13. A deposit of $350 was paid with chk #3012 Twin Paving seal-coated and striped the lot on 08/16/13. The stripes were painted on using spray cans of latex paint, rather than a professional paint-striping machine. Upon completion of work that day, as the company requested, Twin Paving was handed chk #3013 for $350 for the balance due. The following morning it rained. Twin Paving's painted stripes washed down the drain because the company used faulty material. Good quality striping paint dries almost immediately. This should not have happened if proper paint was used. (Pictures are available.) Repeated calls to Twin Paving always received the same excuse. They said they were too busy to come back; they were on a big job. The condo association was patient with Twin Paving, but the company was not forthright by coming back to complete the work for which they received full payment. The company kept offering excuses until finally when winter arrived, it was no longer possible to repaint the stripes. On March 21, 2014, the association sent Twin Paving a letter by US Mail, again requesting the company please return to complete the work. There was no response to this letter. Repeated calls this spring to Twin Paving's main phone number (XXX-XXX-XXXX) are never answered. There is no voice mail or answering service on this number.
Desired Settlement: The condo association would like Twin Paving to stripe the condo association's parking lot as agreed in our contract with the proper paint using a professional laser striping machine, or reimburse the association the sum of $150.00 so that we may contract with another contractor to do the work.
Business Response: Initial Business Response /* (1000, 9, 2014/07/10) */ **** **** ******* <********@sbcglobal.net> Thu, Jul 10, 2014 at 11:31 AM Reply-To: **** **** ******* <********@sbcglobal.net> To: ********* *****" <*******@chicago.bbb.org> Hi *****, just spoke to you regarding complaint #XXXXXXXX. Twin Paving has been in contact with the customer and is taking care of the situation. Thanks. **** **** ******* Initial Consumer Rebuttal /* (3000, 11, 2014/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) On June 23, 2014, **** from Twin Paving called the condo association. He said the work MIGHT be completed on June 27. He promised to call back the next day on June 24. Guess what? **** never called back, and Twin Paving still has NOT completed the work. This is the problem with Twin Paving. They are totally unreliable and undependable. They follow thru on absolutely nothing. These are the sorriest businessmen we have ever dealt with. Final Business Response /* (4000, 18, 2014/08/27) */ **** **** ******* <********@sbcglobal.net> Sun, Aug 24, 2014 at 9:42 AM Reply-To: **** **** ******* <********@sbcglobal.net> To: ********* *****" <*******@chicago.bbb.org> Hello *****- Twin Paving completed the work and striping to the satisfaction of Mr. ******** on July 13. Thank you. **** **** *******