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BBB Accredited Business since

Prairie Path Pavers

Phone: (708) 354-2182 Fax: (708) 354-8203 500 E Cossitt Ave, LA Grange, IL 60525 View Additional Email Addresses http://www.prairiepathgroup.com/


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Prairie Path Pavers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Prairie Path Pavers include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Prairie Path Pavers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 04, 2000 Business started: 06/05/1985 in IL Business started locally: 06/05/1985 Business incorporated 08/23/1999 in IL
Type of Entity

Corporation

Business Management
Mr. Martin Halm, Vice President
Contact Information
Principal: Mr. Martin Halm, Vice President
Business Category

Paving Contractors Brick Pavers Brick - Fire Ovens - Brick Pizza Barbecue Fireplaces Driveway Installation, Paving & Repair Stone Setting - Interlocking Pavers Stone - Natural Contractors - Retaining Wall Landscape Contractors Landscape Designers Outdoor Kitchens Mason Contractors Patio & Deck Builders Hardscapes Highway, Street, and Bridge Construction (NAICS: 237310)


Additional Locations

  • 500 E Cossitt Ave

    LA Grange, IL 60525 (708) 354-2182

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Prairie Path Pavers installed our brick patio in 2008, providing us a 10-year warranty for any significant "shifting" in the patio surface. We have two areas that now require service, but despite numerous phone calls that stated in June 2013, Prairie Path Pavers refuses to return phone calls, and - as a result - refuses to complete the necessary warranty work.

Desired Settlement: I request that Prairie Path Pavers complete the necessary repair work on the patio, and refund a portion of the contract in appropriate relation to their delinquency in providing the necessary repairs.

Business Response: Initial Business Response /* (1000, 10, 2014/08/04) */ case#XXXXXXXX 1 message ***** **** <*****@prairiepathgroup.com> Fri, Aug 1, 2014 at 2:31 PM To: "*******@chicago.bbb.org" <*******@chicago.bbb.org> Dear *****, We acknowledge that we did not respond to the above complaint in a timely manner but have since repaired the areas which have settled. The homeowner has one small area that they are still not pleased with. We will be fixing this issues which is not a safety concern, in the next 5-10 business day. Thank you for your letter. Sincerely, ****** **** Prairie Path Pavers XXX-XXX-XXXX NOTE FROM THE BBB: Please hold off on your response pending the visit from the business. Please update us on the outcome of the visit. ***** ****** Assistant Manager-Home Services BBB-Chicago & Northern Illinois Consumer Response /* (3000, 17, 2014/08/25) */ Prairie Path Pavers did resolve one of the warranty issues with the patio, but not the second. They have not yet resolved this complaint to my satisfaction. Business Response /* (4000, 21, 2014/09/22) */ #94506881 1 message ***** **** <*****@prairiepathgroup.com> Sat, Sep 13, 2014 at 9:14 AM To: "*******@chicago.bbb.org" <*******@chicago.bbb.org> Hi *****, I received a complaint letter needing a response. The latest comment from the owner that "prairie path pavers did resolve one of the warranty issues with the patio, but not the second" We returned to fix the stoop to the satisfaction of the customer. It was about 1/2" an inch off in the center of two blocks. This has now been fixed. Thank you, ***** **** Prairie Path Pavers 708-354-2182 Business Response /* (2000, 23, 2014/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Upon a second attempt, Prairie Path Pavers has performed the remaining warranty work to our satisfaction. This complaint may now be closed.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Prairie Path Pavers
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)