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BBB Accredited Business since

Hardscape Incorporated

Phone: (630) 964-4800 Fax: (630) 964-4814 5171 Pennywood Dr, Lisle, IL 60532 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Hardscape Incorporated is a paving contractor which installs brick pavers for patios, sidewalks, driveways, and other hardscapes for residential and commercial customers. Located in Lisle, IL, this company serves the western suburbs of Chicago, including Downers Grove, Westmont, Bolingbrook, Naperville, Woodridge, Warrenville, Oak Brook, Oakbrook Terrace, Wheaton, Burr Ridge, Willowbrook, Wheaton, Glen Ellyn, Darien, Hinsdale, Romeoville, West Chicago, Glendale Heights, Carol Stream, Lemont, Addison, Bloomington, Oswego, Boulder Hill, Aurora, Montgomery, Boulder Hill, North Aurora, Batavia, Geneva, St Charles, Plainfield, Lockport, and Villa Park. The company has been in business since 1988 and is locally owned and operated, with many of the employees having been with the company for many years. The company also strives to be environmentally friendly, using water permeable pavers, recycling materials that are removed from the site, and using high-tech materials that do not waste energy or other resources.

Services provided by this company include the design and building of driveways, patios, entryways, pergolas and vertical structures, stone columns and fencing, fire features, outdoor grills and kitchens, outdoor entertainment spaces, terraced gardens, water features such as reflecting pools or fountains, stairways and platforms, pool deck areas, retaining walls, eco-friendly permeable pavers, landscape masonry, and concrete substructures. The company will sit down with the client and discuss all possible options before creating the space requested by the customer, be it an outdoor kitchen surrounded by a reflecting pool or a pergola accessed by a winding staircase.

Visit the website for Hardscape Incorporated to learn more about the company's background and mission, view galleries of the company's completed work, and contact the company to discuss a project.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hardscape Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Hardscape Incorporated include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Hardscape Incorporated
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: May 14, 2013 Business started: 09/23/1988 in IL Business started locally: 09/23/1988 Business incorporated 01/23/2012 in IL
Type of Entity


Business Management
Mr. Jim Stachura, Co-Owner Mr. Michael Stachura, Co-Owner
Contact Information
Principal: Mr. Jim Stachura, Co-Owner
Business Category

Brick Pavers Paving Stones Brick - Concrete, Pumice Stone Setting Stone Setting - Interlocking Pavers Stone - Natural Patio & Deck Builders Hardscapes Patio Design Paving Contractors Highway, Street, and Bridge Construction (NAICS: 237310)

Method(s) of Payment
Cash, Check, All major credit cards

Customer Review Rating plus BBB Rating Summary

Hardscape Incorporated has received 4.77 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.