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BBB Business Review

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BBB Accredited Business since

PatioLiving, Inc.

Phone: (888) 761-4777 980 N Michigan Ave STE 1277, Chicago, IL 60611 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


PatioLiving, Inc, is an online patio equipment and supplies store which stocks thousands of different patio furniture and products. Located in Chicago, IL, this company serves customers across the continental US with free shipping to anywhere within the 48 contiguous states. The company started in 2008 and is a registrant of the Central Contractor Registration.

This company sells patio furniture displayed in their virtual showroom, with thousands of options in a variety of colors, styles, and materials ranging from inexpensive to luxury and high-end. Their products include chairs, tables, lounges, sofas, barstools, swings, umbrellas, heaters, barbeque grills, and lounge beds. Patio accessories available include bars, outdoor fans, outdoor lighting, patio covers, patio cushions, planters, serving carts, storage racks, and waste receptacles.

Furniture material options include aluminum, wrought iron, cast aluminum, wicker, wood, recycled plastic, resin, teak, and stainless steel. A range of styles are available, from traditional wicker or teak furniture, to modern strap and sling furniture, and prices range from under $30 for a couch cushion to $6,000 for a full patio dining set. There are specials available each day for different furniture accessories, and free shipping is available within the continental United States. On their website, there are online chats available to assist customers in finding a patio set that suits their needs, and the company can send out physical fabric swatches to help customers find the upholstery that suits their tastes.

Visit the website for PatioLiving, Inc, to learn more about the company, chat with a representative about patio options, and view their virtual showroom of patio furniture, lounge sets, and accessories.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that PatioLiving, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for PatioLiving, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

7 Customer Reviews on PatioLiving, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: December 20, 2013 Business started: 10/01/2008 Business started locally: 10/01/2008 Business incorporated 12/12/2013 in IL
Type of Entity


Business Management
Mr. Yury Rachitsky, President Alfonso Diaz, Ops Manager
Contact Information
Customer Contact: Alfonso Diaz, Ops Manager
Principal: Mr. Yury Rachitsky, President
Number of Employees


Business Category

Patio Equipment & Supplies Umbrellas Outdoor Kitchens Barbecue Barbecue Equipment & Supplies Furniture - Outdoor Furniture Stores (NAICS: 442110)

Products & Services

This business offers: Outdoor furniture, grills, heaters, umbrellas and accessories.

Customer Review Rating plus BBB Rating Summary

PatioLiving, Inc. has received 3.96 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.