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NetRetailers is an online retailer selling home and patio furniture for residential and commercial customers. Located in Chicago, IL, this company serves a national audience as well as customers throughout the Chicagoland area, including in Naperville, Schaumburg, Crystal Lake, Lombard, Downers Grove, Great Lakes, Mundelein, Grayslake, Villa Park, Lake Bluff, Arlington Heights, Des Plaines, Rolling Meadows, Rockford, DeKalb, Tinley Park, Oak Park, Park Ridge, Lincolnwood, Elk Grove Village, Buffalo Grove, Blue Island, Palos Park, Palos Hills, Midlothian, Romeoville, Bolingbrook, Crystal Lake, Fox River Grove, Cary, Lake Zurich, Gurnee, Winthrop Harbor, Carpentersville, Carol Stream, McHenry, Round Lake Beach, La Grange Park, and Oakbrook Terrace. The company was founded in 2008 and provides free shipping on many of their products when sent throughout the contiguous United States.

This company sells patio furniture as well as home furnishings from their online store. Products available include patio seating, patio tables, patio umbrellas, patio heaters, barbeque grills, and patio furniture sets. Other products available include accessories such as bars, outdoor fans, outdoor lighting, patio covers, patio cushions, pillows, planters, serving carts, storage racks, and waste receptacles. Products are available in a variety of materials, including wood, glass, plastic, recycled plastic, steel, wrought iron, aluminum, and wicker. Commercial furniture is available as well, including picnic tables, lounge sets, dining sets, sofas, ottomans, bar tables, countertops, and coffee tables. Products are offered individually and can also be sold in bulk.

Visit the website for NetRetailers to learn more about the company, read about their shipping and customer services policies, and to shop for residential and commercial patio and home furnishings.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Net Retailers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Net Retailers, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

1 Customer Review on Net Retailers, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: November 23, 2009 Business started: 10/01/2008 Business started locally: 10/01/2008 Business incorporated 08/07/2009 in IL
Type of Entity


Business Management
Mr. Art Mandel, Account Executive
Contact Information
Principal: Mr. Art Mandel, Account Executive
Number of Employees


Business Category

Patio Equipment & Supplies Online Retailer Outdoor Kitchens Furniture - Outdoor Furniture - Rustic Home Accessories Furniture Stores (NAICS: 442110)

Customer Review Rating plus BBB Rating Summary

Net Retailers, Inc. has received 4.34 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.