If yes, click here to learn about BBB Accreditation.
This business is not BBB accredited.
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for My New Stores Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jonathan Freeman, President
Patio Equipment & Supplies Fireplaces Furniture - Outdoor Furniture - Retail Furniture Stores (NAICS: 442110)
Products & Services
This business offers patio furniture: sets, chairs, tables, sofas, sectionals, accessories, umbrellas, several brand names.
THIS LOCATION IS NOT BBB ACCREDITED
4334 N Hazel St STE 108
Chicago, IL 60613 (866) 573-5897 (800) 670-5849 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (866) 573-5897(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Order # XXXXXX. This set was ordered 3/30 and finally arrived 5/1 with the wrong table. I contacted the company and asked for a refund if the correct table could not be delivered by 5/15. On 5/5 the company told me a new table would be shipped and told me the wrong table would be picked up. That was the last I have heard from the company. No new table has been sent and the wrong table has not been picked up...and 5/15 passed. I have sent 2 additional emails requesting a refund to my credit card account and those emails have been ignored.
Desired Settlement: I am seeking a refund to my credit account in the amount of $444.60 and that the wrong table be picked up.
Business Response: Initial Business Response /* (1000, 8, 2015/06/01) */ A replacement table top is on order with the manufacturer to get the issue resolved. We filed a claim on 5/5/15 with the manufacturer to rectify the situation. Initial Consumer Rebuttal /* (3000, 10, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I asked for a refund and this is what I am seeking. I ordered this table March 30th and a consumer should not be expected to wait close to 3 months to receive an item for which the company received payment. I am told the wait for the replacement table is yet another 2-3 weeks and this is not acceptable. Final Consumer Response /* (2000, 14, 2015/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a full refund as requested. Thanks for your help. Final Business Response /* (4000, 12, 2015/06/03) */ The refund was processed via ****** on 6/3/15.