Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          USA Outdoor Furniture has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforUSA Outdoor Furniture

            Patio Furniture

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            This business offers patio furniture: sets, chairs, tables, sofas, sectionals, accessories, umbrellas, several brand names.

            Business Details

            BBB File Opened:
            2/19/2009
            Years in Business:
            16
            Business Started:
            12/10/2007
            Business Incorporated:
            12/10/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • My New Stores, Inc.
            Business Management
            • Mr. Jonathan Freeman, President
            Contact Information

            Customer Contact

            • Mr. Jonathan Freeman, President

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/31/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            In April of 2022, I purchased online an outdoor patio table (*********** brand) in the amount of $1,282.65. This was a customizable table that was made in *******. It was advertised as having a lengthy delivery time. This was a gift to my son who resides in *******. On the day of the purchase USA Outdoor Furniture withdrew the total amount of ******* from my checking account. They continue to be in possession of my money. Starting in April of 2023, we were being promised that the table would be delivered by the end of each month. The issue was always with production. It was not delivered until July 10, 2023, at my son's address in ******* after it had sat in a warehouse 2 hours away waiting for a 'rescue' delivery service to come pick it up since June 30th. Upon delivery, the quality of that table was horrific. Photos were shared with *** from USA Outdoor furniture and *********** who both are in agreement that it is of poor quality. I filed a complaint against *********** and was told I filed against the wrong company and needed to file against ***. After several emails and offers and counter offers, we are now at a point where I want a full refund BEFORE they come to pick up the table because I do not trust them. They want to come to pick it up at my sons address and then donate the table to a local charity and then give me my money back. Based on the history with this company, it is difficult for me to understand why they can as a business take my money from me for 15 months prior to delivery of the table and they will not reciprocate, yet they are willing to donate the table to charity.
            Read More

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.