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BBB Business Review

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BBB Accredited Business since

Nu-Again Deck & Fence Renewal Company

Phone: (866) 597-3325 Fax: (630) 513-6915 1830 Wallace Ave STE 214, Saint Charles, IL 60174 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Nu-Again Deck & Fence Renewal Company is a Chicago patio and deck cleaning company which repairs, maintains, and restores fences, decks, patios, and porches. Located in Saint Charles, IL, this company serves the western suburbs of Chicago, including Geneva, West Chicago, Naperville, Glen Ellyn, Downers Grove, Oak Brook, Batavia, Bartlett, and Aurora.

This company cleans and seals wooden decks, patios, and fences in order to improve their appearance and functionality. When cleaning, a wood specialist will first profile the wood to determine the appropriate pressure and cleaning materials to use. Nu-Again uses more than just high-pressure water treatments to clean decks, as this does not remove mold, algae, or bacteria from the surface. High-pressure treatment is combined with safe chemical treatments to destroy bacteria species and remove dirt and stains. After cleaning, the wood surface is sealed, the nails reset, and the deck is lightly sanded to ensure safe walking and sitting. A three-coat sealing process with an oil finish is also available.

Nu-Again also cleans and seals brick pavers to restore them to their original condition, as weather conditions can fade the color and texture of brick pavers. In addition to sealing the pavers, the company uses polymeric sand in the joints between pavers; this substance is a strong adhesive and prevents erosion, insect activity, and weed sprouting in between pavers.

Visit the website for Nu-Again Deck & Fence Renewal Company to review the cleaning and sealing process, learn more about the importance of properly sealing a deck, and schedule maintenance on brick pavers or wooden outdoor fixtures.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Nu-Again Deck & Fence Renewal Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Nu-Again Deck & Fence Renewal Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Nu-Again Deck & Fence Renewal Company
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 5

Additional Information

BBB file opened: March 23, 2006 Business started: 01/01/1996 Business started locally: 01/01/1996 Business incorporated 04/20/2005 in IL
Type of Entity


Business Management
Mr. Nathan Rothlisberger, Owner/President Ms. Janet Adamson, Office Manager
Contact Information
Principal: Mr. Nathan Rothlisberger, Owner/President
Number of Employees


Business Category

Patio & Deck Builders Deck Builders Deck - Repair Patio Design Vinyl Decking Patio, Porch & Deck Enclosures Brick Pavers Paving Materials Brick Preservatives Fence Contractors Fence Staining Fence Posts & Fittings Fence Material Patio Equipment & Supplies Deck Cleaning and Treatment Driveway Installation, Paving & Repair Stone Setting - Interlocking Pavers Fences - Vinyl Fences - Wood Chain Link Fence Sales, Service & Contractors Deck Cleaning and Waterproofing Deck Cleaning & Sealing Finish Carpentry Contractors (NAICS: 238350)

Customer Review Rating plus BBB Rating Summary

Nu-Again Deck & Fence Renewal Company has received 4.47 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.