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BBB Accredited Business since

J & J Painting of Naperville, Inc.

Additional Locations

Phone: (630) 551-7302 Fax: (630) 551-7304 View Additional Phone Numbers PO Box 5307, Naperville, IL 60567 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that J & J Painting of Naperville, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for J & J Painting of Naperville, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on J & J Painting of Naperville, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 18, 2003 Business started: 01/01/1994 Business started locally: 01/01/1994 Business incorporated 03/10/1999 in IL
Type of Entity


Business Management
Mr. Justin Eggers, Owner
Contact Information
Principal: Mr. Justin Eggers, Owner
Business Category

Painting Contractors Painting - Faux Finishing Painters - Commercial or Residential Siding Contractors Wallpaper Removing Windows - Installation & Service Handyman Services Fence Staining Water Damage Restoration Deck Cleaning and Treatment Windows - Repairing Deck Cleaning and Waterproofing Deck Cleaning & Sealing Floor Coatings - Epoxy/Polyurethane Floors - Garage Painting and Wall Covering Contractors (NAICS: 238320)

Products & Services

This business offers: Painting and Water Damage Restoration Services.

Additional Locations

  • 10s279 Schoger Dr

    Oswego, IL 60564

  • 434 Treasure Dr

    Oswego, IL 60543 (630) 851-0106

  • PO Box 5307

    Naperville, IL 60567 (630) 551-7302


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/25/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have had a contract signed and submitted to J&J Painting. I told ***** (sales rep) that I was anxious to proceed with the project as soon as possible since I was having the building painted. As of now, the painter cannot finish his work until the gutters are installed. I have tried to call them numerous times and am either put off, no one answers, or phone calls go unreturned.

Desired Settlement: Return my deposit of $388 and I will find someone else to do the job.

Business Response: Initial Business Response /* (1000, 10, 2014/08/12) */ Contact Name and Title: ****** ****** Contact Phone: XXXXXXXXXX Contact Email: ******************* We are updating you on this complaint. The project has been completed and customer is happy with work done. We have spoken to customer she would like to remove the complaint.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on J & J Painting of Naperville, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)