BBB Accredited Business since
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CertaPro Painters of Libertyville is a painting contractor which provides painting and decorating services for residential and commercial customers. This company serves the northern suburbs of Chicago, including Green Oaks, Mundelein, Vernon Hills, Lake Forest, Lake Bluff, North Chicago, Waukegan, Park City, Highwood, Bannockburn, Forest Lake, Hawthorn Woods, Grayslake, Hainesville, Lincolnshire, Round Lake, Grandwood Park, Wauconda, Beach Park, Lindenhurst, Wheeling, Deer Park, Long Grove, Forest Lake, Northbrook, and Gurnee. Services available from this company include interior painting, exterior painting, drywall and plaster carpentry, siding painting, and metal painting.
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A BBB Accredited Business since
BBB has determined that CertaPro Painters of Libertyville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for CertaPro Painters of Libertyville include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Robert James, Owner/CEO Ms. Gina Newsome, Production Mgr
Number of Employees
Painting Contractors Painting - Faux Finishing Commercial Painting Contractor Painters - Commercial or Residential Wallpaper Removing Wallpaper Hangers Painting and Wall Covering Contractors (NAICS: 238320)
Alternate Business NamesCertaPro Painters of Waukegan
872 S. Milwaukee #255
Libertyville, IL 60048 (800) 462-3782 (847) 740-2599 Directions
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Additional Phone Numbers
- (800) 462-3782(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: In July of this year I returned two signed contracts for the painting of the interior and exterior of my home. With these contracts I included a $100 deposit per contract, for a total of $200. The exterior painting was contracted to begin sometime during the summer months after July 7th. I reached out in mid-August when I had not heard anything from the company and was advised that I was scheduled for September. The first week of September or so I received an email indicating the weather had been a problem and that the exterior job was being pushed back to the week of October 6th. Approximately a week ago I received a confirmation email indicating that the exterior process would begin on October 7th with the company power washing the exterior of the house and notification within 24-48 hours of their time of arrival on October 7th. Today, October 6th at approximately 415pm I sent an email to the company requesting a time of arrival since they were now outside their 24-48 hour window. Approximately 4 hours and 15 minutes later I received an email apologizing for my receipt of the email indicating the work would begin tomorrow and that I was scheduled for the following week. I cannot keep rearranging my work schedule and taking vacation time in order to accommodate this company's disregard for my time and I am requesting my deposit be refunded so I can seek out a more reliable company to complete the job in a timely manner.
Desired Settlement: $200 deposit refunded for the headaches and spent vacation time to accommodate a company that cannot live up to its promises.
Business Response: Initial Business Response /* (1000, 5, 2014/10/17) */ Contact Name and Title: *** *****/Owner Contact Phone: XXX-XXX-XXXX Contact Email: ******@certapro.com I reached out to Mrs. ******* and explained that I had just bought the company and apologized for how she had been treated. We met at her home and she understood our situation. We have worked out the problem and will be painting her home very soon. I am keeping in contact with her to let her know when we will be out there.
|8/2/2013||Problems with Product/Service|