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BBB Accredited Business since

CertaPro Painters of Evanston

Additional Locations

Phone: (847) 652-3986 1816 Johns Drive, Glenview, IL 60025

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CertaPro Painters of Evanston is a painting contractor which provides painting and decorating services for residential and commercial customers. This company serves the northern suburbs of Chicago, including Wilmette, Kenilworth, Skokie, Lincolnwood, Niles, Winnetka, Northfield, Glenview, Morton Grove, Park Ridge, Northbrook, Deerfield, Highland Park, Highwood, Bannockburn, Des Plaines, Norridge, Harwood Heights, Mt Prospect, Prospect Heights, Wheeling, and Riverwoods. Services available from this company include interior painting, exterior painting, commercial painting, office painting, industrial painting, and paint treatments.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that CertaPro Painters of Evanston meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CertaPro Painters of Evanston
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 10, 2009 Business started: 05/01/2009 Business started locally: 05/01/2009 Business incorporated 05/01/2009 in IL
Type of Entity


Business Management
Mr. Ottis Ballenger, President
Contact Information
Principal: Mr. Ottis Ballenger, President
Business Category

Painting Contractors Painting - Faux Finishing Commercial Painting Contractor Painters - Commercial or Residential Painting and Wall Covering Contractors (NAICS: 238320)

Alternate Business Names
Certa Pro

Additional Locations

  • 1816 Johns Drive

    Glenview, IL 60025

  • PO Box 471475

    Chicago, IL 60647 (847) 652-3986


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/22/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: CertaPro Painters (independent franchise owner) ***** ********* was paid to complete washing, scraping, and finishing paint on three units in a condominium building. Additionally, the property wanted to repaint the perimeter fence from teal to black. Total cost for fence, 2 juliette railings, entry doors, material, labor, and insurance was $1015.00. We paid a 1/2 deposit, and then complete payment last year.The patio has not been an issue, but the fence paint job is completely falling apart. The scraping was not done correctly and is causing the layer (black paint) to fall off. The fence looks horrible and is not complete per the commitment CertaPro Painters made in their contract.We (President of the association) had made several calls in a 3 week time period with no replies back from vendor. We would like to resolve this by 1) vendor completing their job, or 2) full refund as the job is incomplete, and redoing it would cost as much form another vendor. Product_Or_Service: Service - Painting Account_Number: Job# ****XXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) We would like to resolve this by 1) vendor completing their job, or 2) full refund as the job is incomplete, and redoing it would cost as much form another vendor.

Business Response: Initial Business Response /* (1000, 11, 2015/06/09) */ Good evening, Mr. ********* the resident that drove this project in 2014, contacted our office directly to inform us of paint failure on the property. The company owner went on-site on Monday, May 11th to inspect the issues & agreed that rework was in order for much of the aspects produced. Common to Spring, we have endured a lot of rain this season and evening temperatures as of last week that dropped into the 40'snot ideal for production using alkyd paints. Our office contacted Mr. ******** on the 20th & left him a message. We are not familiar with the tenant that lodged this complaint nor have we ever had direct contact with them to my knowledge. The tenant may directly reach our scheduler by emailing ***************** or calling XXX-XXX-XXXX if he or she believes that the communication has been unclear.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on CertaPro Painters of Evanston
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)