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BBB Accredited Business sinceAdditional Locations
Phone: (847) 652-3986 1816 Johns Drive, Glenview, IL 60025
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CertaPro Painters of Evanston is a painting contractor which provides painting and decorating services for residential and commercial customers. This company serves the northern suburbs of Chicago, including Wilmette, Kenilworth, Skokie, Lincolnwood, Niles, Winnetka, Northfield, Glenview, Morton Grove, Park Ridge, Northbrook, Deerfield, Highland Park, Highwood, Bannockburn, Des Plaines, Norridge, Harwood Heights, Mt Prospect, Prospect Heights, Wheeling, and Riverwoods. Services available from this company include interior painting, exterior painting, commercial painting, office painting, industrial painting, and paint treatments.
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A BBB Accredited Business since
BBB has determined that CertaPro Painters of Evanston meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Ottis Ballenger, President
Painting Contractors Painting - Faux Finishing Commercial Painting Contractor Painters - Commercial or Residential Painting and Wall Covering Contractors (NAICS: 238320)
Alternate Business NamesCerta Pro
1816 Johns Drive
Glenview, IL 60025 Directions
PO Box 471475
Chicago, IL 60647 (847) 652-3986
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: CertaPro Painters (independent franchise owner) ***** ********* was paid to complete washing, scraping, and finishing paint on three units in a condominium building. Additionally, the property wanted to repaint the perimeter fence from teal to black. Total cost for fence, 2 juliette railings, entry doors, material, labor, and insurance was $1015.00. We paid a 1/2 deposit, and then complete payment last year.The patio has not been an issue, but the fence paint job is completely falling apart. The scraping was not done correctly and is causing the layer (black paint) to fall off. The fence looks horrible and is not complete per the commitment CertaPro Painters made in their contract.We (President of the association) had made several calls in a 3 week time period with no replies back from vendor. We would like to resolve this by 1) vendor completing their job, or 2) full refund as the job is incomplete, and redoing it would cost as much form another vendor. Product_Or_Service: Service - Painting Account_Number: Job# ****XXXXXXX
Desired Settlement: DesiredSettlementID: Other (requires explanation) We would like to resolve this by 1) vendor completing their job, or 2) full refund as the job is incomplete, and redoing it would cost as much form another vendor.
Business Response: Initial Business Response /* (1000, 11, 2015/06/09) */ Good evening, Mr. ********* the resident that drove this project in 2014, contacted our office directly to inform us of paint failure on the property. The company owner went on-site on Monday, May 11th to inspect the issues & agreed that rework was in order for much of the aspects produced. Common to Spring, we have endured a lot of rain this season and evening temperatures as of last week that dropped into the 40'snot ideal for production using alkyd paints. Our office contacted Mr. ******** on the 20th & left him a message. We are not familiar with the tenant that lodged this complaint nor have we ever had direct contact with them to my knowledge. The tenant may directly reach our scheduler by emailing *****************@certapro.com or calling XXX-XXX-XXXX if he or she believes that the communication has been unclear.