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OpticsPlanet, Inc.

Phone: (847) 513-6201 Fax: (847) 919-3003 View Additional Phone Numbers 3150 Commercial Ave, Northbrook, IL 60062 View Additional Email Addresses http://www.opticsplanet.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for OpticsPlanet, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 149 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

149 complaints closed with BBB in last 3 years | 34 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 23
Billing/Collection Issues 6
Delivery Issues 5
Guarantee/Warranty Issues 11
Problems with Product/Service 104
Total Closed Complaints 149

Customer Reviews Summary Read customer reviews

20 Customer Reviews on OpticsPlanet, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 20
Total Customer Reviews 20

Additional Information

BBB file opened: August 19, 2002 Business started: 10/02/2000 Business started locally: 10/02/2000
Business Management
Ms. Theresa Fugitt, Operations Support Analyst Mrs. Mary Samokhina-Valencia, Customer Retention Manager
Contact Information
Principal: Ms. Theresa Fugitt, Operations Support Analyst
Business Category

Optical Goods - Retail Photographic Equipment & Supplies - Retail Sporting Goods - Retail Sunglasses Eyeglass Suppliers Telescopes Watches - Dealers Laboratory Equipment & Supplies Microscopes Binoculars Compasses Gun sights, Scopes & Mounts Optical Goods Stores (NAICS: 446130)

Alternate Business Names
Bushnelloptics.com Dvor.com Eyewearplanet.com Microscopes.com Shoptics.com Tactical-store.com www.Opticsforyou.com www.Radarguns.com www.rangefinders.com

Customer Review Rating plus BBB Rating Summary

OpticsPlanet, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3150 Commercial Ave

    Northbrook, IL 60062 (847) 513-6201 (800) 504-5897

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/26/2016 Billing/Collection Issues
8/26/2016 Advertising/Sales Issues | Complaint Details Unavailable
8/9/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I order a item a few weeks ago and they took the money from my account and now are trying to say they didn't and won't send my order, when I checked online it said item moved to another order so I think they booted my order for a larger one. This is an item I wanted to get for my girlfriend for her birthday and they have made something that was meant to be nice and simple a pain in my ***** .

Desired Settlement: For them to return the money they removed from my account so I can go and get my girlfriend her birthday gift before her birthday is here.

Business Response:

We are very sorry to hear about Mr* ******* recent shopping experience.  Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.

According to our records, Mr. ***** has cancelled his order. At the time of order placement, an authorization was placed on his credit card; however no funds were ever captured. This authorization expires after a certain amount of days. This timeframe is governed by the credit card company and/or banking establishment. Optics Planet does not have the ability to release this authorization. Mr. ***** will have to check with his card issuer to release the hold on the funds.

Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. ***** will see past this single experience and allow us another chance to exceed his expectations in the future.  

Regards, 

******* **

Operation Support

Customer Care

8/2/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a ***** **** gun holster in which I was given an option to expedite the item for additional charge approximately $12. After paying the $12 expedited shipping fee, I was guaranteed and delivery date of 1 to 3 business days for arrival. The next business day I received an email stating the item I ordered was not in stock and it had an approximate shipping date of almost a month later. I contacted a representative from the business and explain to them that their website should let the consumer know if their item is on backorder or or not in stock. The representative told me the item would arrive at their location on July 17, 2016 and as a courtesy to me he would send the holster overnight to me as a courtesy. As of July 20, 2016, I had still not received my item I had purchased. I contacted the business again in which I spoke with a representative who stated that the holster was still on backorder and would not arrive until mid August which would mean almost 2 months from the time I purchased online. I think the business should be looked at for false advertisement since this has put a burden on me as a consumer and a business professional who depends on the item that I purchased to arrive on time as promised . When asked for a refund, I was told they would send the account information to another department for review.

Desired Settlement: I would like my money refunded to me in full due to the companies false advertisement.

Business Response:

We are very sorry to hear about Mr. ******** recent shopping experience.  Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.

Since many of our items ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. Unfortunately, the estimated back in stock date was pushed back by the manufacturer.

According to our records, Mr. ****** has cancelled his order. At the time of order placement, an authorization was placed on his credit card; however no funds were ever captured. The authorization was voided on 6/22/16. If Mr. ****** still has this transaction listed, he should check with his card issuer to release the hold on the funds.

Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. ****** will see past this single experience and allow us another chance to exceed his expectations in the future.  Regards, 

******* **

Operation Support

Customer Care

8/2/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received a used Meprolite Tru-Dot RDS, that was advertised and sold to me as a brand new item. I spoke with a supervisor named *********** in IL. I let him know that the unit I received had markings on the underside that made it clear as day that it had been previously mounted to a firearm rail. I said that I would like to return the used one, and get a brand new, never-before-used unit. I offered to pay for the replacement right then+there, and that OP could refund my credit card for the cost of the original, previously-used unit(after they got it back from me). He said this wasn't possible b/c there were no more ********* in stock. I was thinking... "what???" I asked if he was looking at my order...he said "yes". He said he was looking right at my order on his pc. He obviously was NOT looking at my order, because my order was not for a Trijicon. I asked if he could tell me what my order was for...he paused...for a while. After a long period of silence, I let him know my order was for a Meprolight RDS. Because he had lied to me about something as simple as looking into my order, I couldn't trust him to ensure that a brand new, never-before-used unit, would be sent to me. I asked to speak with his supervisor, and if I could get their name. He said it was "****", but that he was on vacation. I then asked for ****** boss's name. He said that was ********* but he was on some sort of conference call. I then asked for the CEO/Presidents name...he said that he could not provide that information. I looked online and found that the head of the company is actually the owner, not a CEO/President. His name is **** ********* I'm hoping he might reach out to me to restore some faith in his company. I would be more than happy to go over what happened with the owner. I called back a second time, hoping to speak with a supervisor who would give me more honest answers. It seems the rep that answered the phone pulled up my name and phone number on his pc from their caller ID info, and was about to transfer me to...guess who...************ He then let me know that *********** had been listening in on the call for the past few minutes. *********** didn't say a word, because he knew everything I said to this rep was exactly what took place on my original call. I then let the rep know(with *********** listening in, but being silent) that the Meprolight RDS was in fact in stock. I was curious why I wasn't being taken up on my previous offer to pay for a replacement unit? More silence...then the rep said, "No, it's out of stock". I let him know I was on the website right then, and it's in stock and ready to ship.....guess what...more silence. I thanked the rep for his time(even though he was lying to me about the stock status of the unit), and said I would post my review online since no one would allow me to contact anyone in Optics Planet above ************ When did lying become so acceptable in our country???

Desired Settlement: To speak with either the Director of customer service/sales, or the owner of the company.

Business Response:

We are very sorry for the issues Mr. ****** is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused him.

Our return policy allows customers who are not satisfied with their purchase to return most items within 30 days of receipt for an exchange or full refund. According to our records, he has completed the Return Merchandise Authorization form (RMA) to initiate the process. We can refund or exchange the item; the choice is his. Please have him contact us at ********************* with any additional questions or concerns.

I requested our Customer Service manager contact Mr. ****** regarding his complaint. He should reach out to him shortly.

Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. ****** will see past this single experience and allow us another chance to exceed his expectations in the future.  

Regards, 

******* **

Operation Support

Customer Care

7/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i ordered two items from Optics planet on 23 June. A block range bag and cleaning pads. Both items were in stock and shipped on 23 June. I received the cleaning pads but no range bag. I realized then there were two tracking numbers. The block bag tracking number said it had not moved. i contacted Optics planet several times and after speaking to numerous CS reps I learned I must wait 14 days to turn the lost item over to logistics, at which time I would be contacted by logistics within 1-2 business days. After close to a week and no word from Optics planet I spoke with yet another CS rep. I asked if I could return the range bag if ever received for a refund of the bag. She said I could return the bag for a refund and they would wave any shipping costs. Today I contacted Opticsplanet to see if they could just cancel the bag as I have had to order it elsewhere instead of going through a return process. They said the item was shipped from an off site and since they had a tracking number they have three more weeks to decide the item is lost and file a claim. i have been run around and mislead from 23 June. No one knows where the range bag is and does not seem to be looking too hard to fine it or settle this issue. I have email chats saved to back up everything I jus said.

Desired Settlement: Optics planet needs to refund me price of the range bag $37.89. I have email chat confirmation that will be my refund when returned. They need to cancel this part of the order and refund me $37.89. I should not have to wait two months for Optics planet to fix this.

Business Response:

We are very sorry to hear about Mr. ****** recent shopping experience.  We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claim.

OpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation.

According to our records, your claim was approved and credit was issued to the original form of payment. It should reflect on your statement shortly.

We truly apologize for the inconvenience and we do hope Mr* **** will allow us another chance to exceed his expectations.

Regards, 

******* **

Operation Support

Customer Care

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Let me add that the original shipping notice stated both items shipped under the same tracking # (not true). I spoke to customer service 8 times and after three weeks of various excuses I was told the offsite shipper also had "another" 21 days to decide if the package was lost.  After filing a complaint with the BBB, Optics planet still took their full ten days to respond. That being said as long as I have been credited the charge for the range bag and it will show up on my credit card....we are done here.



*** ****

7/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: An item shipped to me arrived with a critical defect rendering the item unusable and unsafe. DVOR does not offer exchanges or refunds for defective products, allowing only for a store credit. DVOR no longer has the item in stock so I cannot purchase a replacement with the store credit.

Desired Settlement: I would like a full refund of the purchase price of this item.

Business Response:

We are very sorry to hear that Ms. **** was unsatisfied with her recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused her.

According to ****** the package has not shipped back to our warehouse yet. As soon as we receive her package, a return will be processed and a credit to the original form of payment will be made.

We appreciate Ms. ****** patience while we continue to monitor her order. We truly apologize for the delay and we do hope she will allow us another chance to exceed her expectations.

 

Regards, 

******* **

Operation Support

Customer Care

6/10/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i purchased a monocular online from optics planet, its a at the time last early may 2015 for $29.99, i believe or it could been a little more possibly... the issue regarding this product is after about a month the covers for the far end of the viewfinder wasn't secure when it was delivered / shipped what was included with the item was no warranty information you know (ie) either 90 days parts labor or year so i had called optics planet sometime after noticing the the defect in the monocular hoping that they'd show some consideration about my claim, & oh this can & should be noted that i really did call several times about this to no avail so i basically almost resigned to believe i didn't have any recourse until i remembered why i never resorted to contact the bbb if the item sold online that i bought would've had explained once after you buy a product, or any of our / their products & its deemed or is defective after thirty days of the purchase date i wouldn't have purchased it at all i even asked if by any chance what could be done as a gesture of customer satisfaction, or to speak with a manager nope,... nothing i didn't need a refund although could i have expected one if thirty days had all ready transpired? so i asked if i could show them this product by picture of the description as it wasn't being used nope then i suggested could it be returned to them and exchanged for maybe i more better model i'd pay the difference no that's when i said so i'm just stuck with a purchase of an item i'm not using due to a damage (d) / defect not caused by me... so it i don't use it , its just there never been dropped submerged, scratched but i'm not able to use a loose lower lens monocular there it is. sincerely, nun

Desired Settlement: replace the mode because maybe the model i got has a manufacturer defect possibly and if so to pay the difference to superseded to another model same brand though better quality

Business Response:

We are very sorry to hear Mr. ******* is unhappy with his recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him.

According to our records, the only contact we have from the customer was when he did not receive the strap that was included with his order. The manufacturer was contacted and a strap was sent directly to him. We did not receive and further correspondence from him regarding any defect.

Our return policy allows customers who are not satisfied with their purchase to return most items within 30 days of receipt for an exchange or full refund. For any issues after 30 days from the date of receipt or product defects, customers are advised to contact the manufacturer for possible repair or replacement.

Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. ******* will see past this single experience and allow us another chance to exceed his expectations in the future.  

Regards, 

******* **

Operation Support

Customer Care

Business Response:

We are sorry to hear Mr. ******* is not happy with our response.

Please have him complete our return merchandise authorization request (RMA) on our website as soon as possible as we are unable to initiate a return without this.

We appreciate his patience while we continue to monitor his claim.

 

Regards, 

******* **

Operation Support

Customer Care

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

i accept this response, but can't not rescind and resend the item in question as i don't want to peruse this matter anymore i decline to this matter i'm satisfied i withdraw completely from this case altogether. i wanted to be understood as a customer sorry, and thank you

Sincerely,

***** *******

6/2/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a two products online for a class that I was taking. I needed the products to take the class. I selected next day shipping so that I would have the products the next day. when I got the shipping confirmation I called them and they were not open so I sent an email explaining the situation. I spoke with a customer service rep and he said they couldn't fix it but would ensure that if I bought another one he would next day air it and I would still have it in time for the class. I got a shipping confirmation and it said the item would not be delivered until it was too late (after my class). I spoke to a supervisor and he advised that there was nothing he could do. I ended up missing the class because of it and he said he would contact me on Monday. he called me and I missed his call. I called him several times and left several voicemails over the next few days and I still have not heard back from him with the resolution and it is almost a month later.

Desired Settlement: please have the supervisor contact me for a resolution

Business Response:

We are very sorry to hear of Mr. ********** comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.

We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.

We have forwarded his complaint over to the customer service management staff for further follow-up. He should receive a return phone call from a supervisor shortly.

Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. ******** will see past this single experience and allow us another chance to exceed his expectations in the future.  

 

Regards, 

******* **

Operation Support

Customer Care

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Aryn Gilenson

5/4/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I made two purchases from opticsplanet and both of them were complete debacles. First, You need to read their policies very closely. They essentially charge you twice then remove one charge when the items has shipped which may take days. Next, Any return takes up to four weeks to process after they receive it which took over a week in my case just to ship it back. Once they receive it, they inspect it any give you what THEY think it is worth. In my case, I never opened the boxes of the first purchase and had to go tooth and nail with them about the right refund amount. Second Order the item arrives but the mounts seems to be wrong. I check and they are the right size but not fitting the scope. I go to a gunsmith and we adjust the mounts which took the two of us almost a week as they were obviously defective. I only did this because I didn't want to wait another four weeks for another mount. Once I Also received the scope I noticed a scratch on it. I let opticsplanet know of the situation and they told me they would not take it back and I had to contact the manufacturer. They offered me ten percent off the scope but then refunded the money to a prepaid debit card which doesn't accept refunds or money back. It doesn't even accept me adding money to it. It is a one time card to throw away. I asked for the transaction ID for the refund which they didn't have so I could call the Prepaid **** Company. I have wasted days now not just hours upon hours buy days trying to fix this. Opticsplanet refuses to send me a check even though I told them not to send the ten percent refund to me via check. Also, they won't paste any negative reviews about any item or them personally. They deny all "BAD REVIEWS"

Desired Settlement: At this time with them not willing to correct the refund they offered of $17.98 and me wasting hours upon hours then days trying to explain the problem which they can't seen to comprehend I am asking for a full refund without returning the product. I am done with them for the rest of my life. A Full Refund would be $170.98 was the riginal amount charged to my One Way Prepaid Debit Card. A check mailed to me would be great. I am sure it will take weeks but at this point I would even be happy with that. REQUESTING FULL REFUND keep item as it took me a week to install and get working as the mounts were defective ans then the scope scratched. Order Number *******

Business Response:

We are very sorry for the issues Mr. ****** is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused him.

According to our records, a check request was submitted for the $17.98 credit promised him. If he would like to return the items, our return policy allows customers who are not satisfied with their purchase to return most items within 30 days of receipt for an exchange or full refund. Please see our website for further information. If he wishes to return the item, please have him complete a Return Merchandise Authorization form (RMA) to initiate the process.

Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. ****** will see past this single experience and allow us another chance to exceed his expectations in the future.  

Regards, 

******* **

Operation Support

Customer Care

Business Response:

We are sorry to hear Mr. ****** is not happy with our response.

The customer completed our Return Merchandise Authorization form however, he never returned the item. Per the customers review, he did not want to attempt to return the item:

“Second Order the item arrives but the mounts seems to be wrong. I check and they are the right size but not fitting the scope. I go to a gunsmith and we adjust the mounts which took the two of us almost a week as they were obviously defective. I only did this because I didn't want to wait another four weeks for another mount.”

The customer chose to pursue this option and did not attempt to return for our review. Our response after his review was to contact the manufacturer as an additional option. Mr. ****** still has the option to return the mount for a refund.

We know this is not the response Mr. ****** had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations.  

Regards, 

******* **

Operation Support

Customer Care

Consumer Response:


Complaint: ********

I am rejecting this response because:

I am unable to respond to the response sent by Opticsplanet.com. As I previously stated I was originally told they would not take back the items I ordered and as such persued a gunsmith to fix the defective problems. Now they are willing to take the items back after I have several days and $300 invested in a gunsmith. I have their original reply of stating I need to contact ***** and even gave me their website and customer service number.

 I reject their response as again they are taking something out of context and making a quote by me that was made much further down the line fer they want the item back and after I sent time and money to fix it. That has nothing to do with their original rejection. I still want a full refund of $170.98.

Sincerely,

****** ******

4/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had placed an order with the on march 30th. the item was delivered damaged. I reached out to their customer service team about getting a replacement item sent out to me. I was information they had the item in stock and made notes on my account so when the return was received I would be sent the correct item. I just reached out to their support team to inquire about my return and was told they in fact do not have the item as I was first led to believe, and currently have no ETA on when the item will be in stock. I feel as if I was lied to and mislead

Desired Settlement: I just want the item I paid for and was promised.

Business Response:

We are very sorry for the issues Mr. ******** is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused him.

According to our records, we received his flashlight back on 4/18/16. The replacement was processed and delivered via USPS ********************** on 4/22/16.

Again we deeply apologize for any inconvenience caused by this issue. We do hope Mr. ******** will allow us another chance to exceed his expectations.

Regards, 

******* **

Operation Support

Customer Care

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

**** ********

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered a product due to ship in 7-10 days on 12-17-15. Checked back and the date changed to 7-19 days. After 19 days I contacted customer service multiple times via their website for a new del date - no response. Finally responded to a spam email and got a response. They claimed the products were expected in. This circle happened 4 times. Twice I was quoted an actual product arrival date. Now I receive an email telling me my order - almost 4 months old - is for a product which is "no longer available through OpticsPlantet"

Desired Settlement: I would like OpticsPlanet to tell me what the replacement product is or if they have my product available in another color. Show some form or client service since I have been waiting for 4 months!

Business Response:

We are very sorry to hear of Ms. *********** comments regarding her recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused her.

Since many of our items ship directly from the manufacturer/distributor, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. Our records indicate that at the time Ms. *********** order was placed we were not aware of the items discontinued status. We later found out from the manufacturer that we would no longer be able to obtain the item and an email was sent advising her of this information. Oakley M-Frame Hybrid S Replacement Lenses have been discontinued by Oakley and are no longer available. Our product experts have helped us select these available replacements http://www.opticsplanet.com/oakley-m-frame-hybrid-s-replacement-lenses.html.

Again we deeply apologize for any inconvenience caused by this issue. We hope Ms. Dimartino will see past this single experience and allow us another chance to exceed her expectations in the future.  

Regards, 

******* **

Operation Support

Customer Care

3/23/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased an items with a free gift certificate with free shipping. They put the funds on hold with my bank for$8,499 Then figured out that they gave me too good of a deal, they called me and told me that the product was no longer being manufactured. No true I called the manufacture and the items are in stock. They then told me that they were no longer carrying the product. Not true they still carry the product but have separated the item to where you have to order the items separate with an additional cost. The difference in price from my order to the price today is $1,149. I placed my order on 2/24/16 they cancelled my order and changed their price as of 3/8/16. All I want is my order as placed with Optics Planet. I had someone call today to place an order of the same items and it went to the point of it will be shipped in 20 days and gave them the price of $8,698 before shipping. It went from one lie to the next. I have a transcript of the whole process which is about 6 pages long.

Desired Settlement: Send my order as placed LX600 14" ACF with StarLock and X-Wedge plus free shipping Plus $500 gift certificate. Package Contents Meade 14" LX600-ACF f/8 Telescope •14" LX600-ACF Optical Tube •Giant Field Tripod •1.25" Diagonal Prism •26mm Series 4000 Super Plossl Eyepiece •GPS Receiver •AutoStar II handbox with 144,000 object library •AutoStar Suite Software •8x50 Viewfinder

Business Response:

We are very sorry to hear of Mr. ******** comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.

Since many of our items ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. Our records indicate that at the time his order was placed we were not aware of the items discontinued status.  We later found out from the manufacturer that we would be able to obtain these replacement items (Meade 14in LX600-ACF Advanced Coma-Free Telescope f/8 w/ StarLock 1408-70-01 & Meade X-Wedge Ultra-Stable Machined Aluminum Wedge for 8in, 10in, 12in, & 14in 07028). He spoke with our customer service supervisor who offered to discount the replacement items to reflect the price in his previous order.

Currently, the items are on backorder and due into our warehouse on 3/30/16. When shipment occurs, tracking information will be sent to the email address we have on file.

Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. ******** will see past this single experience and allow us another chance to exceed his expectations in the future.  

Regards, 

******* **

Operation Support

Customer Care

3/17/2016 Problems with Product/Service | Complaint Details Unavailable
3/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a forend for my rifle that they advertise will fit, it however does not. I took it out put it on, saw that it in fact does not fit my rifle as advertised and returned it. They said since it was 'used' and would not accept it back. It was not used it was an opened package. They then refused to post my review as they said it 'isn't about the product.', which it was, but also makes them responsible further for the information their site and reviews give. This makes the problem of their site and reviews saying it will fit the rifle that they advertise it will double. They say that they won't even return my item unless I contact them to get more money to ship it back. This is theft now.

Desired Settlement: I want my money refunded.

Business Response:

We are very sorry to hear about Mr. ****** is unhappy with his recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him.

According to our records, the item Mr. ****** returned had been mounted. Unfortunately, OpticsPlanet is unable to accept returns for items that have been mounted. Please see our return policy: http://www.opticsplanet.com/return-policy.html#policy_exceptions.

As a gesture of goodwill, we have made a one-time exception and issued a refund to the original form of payment. A credit will be posted shortly.

Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. ****** will see past this single experience and allow us another chance to exceed his expectations in the future.  

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******** ******

3/4/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a telescope with tripod on 1/29/2016. I received just the telescope on 2/3/2016, I called on 2/4/2016 to ask about the tripod and was told they would look into it and call me back. I NEVER received a call back. on 2/9/2016 I called and spoke to a manager who informed me that he would get with the warehouse to locate the tripod and that it would take a few days... never heard back from him. I called again on 2/17/2016 and was literally told the exact same thing by someone else (they have yet to locate it and were still working with the warehouse on finding it) I was told that we purchased the last one in stock and if they had to they would order it straight from the company and send to us it is now 2/24/2016 and I got the same answer AGAIN. the warehouse hasn't located it and they have to get with the warehouse to find out whats going on we are talking about a $1800 telescope and tripod the tripod alone costs $799 so I either

Desired Settlement: I want them to ship the tripod immediately or refund me the $799 so that I can purchase it myself from **********

Business Response:

We are very sorry to hear about Mr. ********* recent shopping experience.  We apologize for the inconvenience and frustration this issue may have caused him due to his missing item claim.

According to our records, Mr. ******* was overnighted the missing part and it was delivered on 2/25/16.

We truly apologize for the inconvenience and we do hope Mr. ******* will allow us another chance to exceed his expectations.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* *******

3/1/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They advertised a red dot sight as available for order and on their website they claim that the credit card used to place the order will not be billed until the order is ready to be shipped. One day after placing my order I received an email from them stating that the item I ordered was on back order and would not be available until 4 to 6 months, if not longer. I was given the opportunity to cancel the order, which I did however, they billed my credit card, meaning I actually have a charge on my account. Therefore, not only do they advertise items for sale when they are not available, they also charge funds against the credit card used to place the order when they clearly advertise that they do not charge until a item is shipped. Fraudulent company, very shady.

Desired Settlement: 1. They still have the item listed for sale on their website - this item needs to be removed OR a disclaimer posted indicating that the item is not in stock. 2. They need to remove the statement from their website stating that they DO NOT charge credit cards prior to an order being ready for shipment. 3. Refund my credit card, I still have a charge placed against my card for an order that has been canceled.

Business Response:

We are very sorry to hear about Mr. ******* recent shopping experience.  Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.

Customers can check product availability by clicking under add to cart button. Since many of our items ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website.

According to our records, Mr. ***** has cancelled his order. At the time of order placement, an authorization was placed on his credit card; however no funds were ever captured. This authorization expires after a certain amount of days. This timeframe is governed by the credit card company and/or banking establishment. Optics Planet does not have the ability to release this authorization. Mr. ***** will have to check with his card issuer to release the hold on the funds.

Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. ***** will see past this single experience and allow us another chance to exceed his expectations in the future.

Regards,

******* **

Operation Support

Customer Care

2/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Placed order and was informed that portions of the order were not available for several weeks. As all parts would be required, requested the order be cancelled. Rather Optics Planet shipped the partial order. In going through the return process found that I will only receive a shipping label if I accept store credit. Requesting assistance in fulfilling return with PROPER shipping label. I do not want to pay to ship back for a refund. I requested that the product not be shipped. in the first place.

Desired Settlement: Need a shipping label that I do not have to pay shipping on. Current policies are that if I want a refund I have to make my own label and cover shipping. I requested that since the order could not be completely shipped I asked the products not be shipped at all. They shipped against my wishes and want me to cover the cost of returning.

2/5/2016 Advertising/Sales Issues | Complaint Details Unavailable
2/5/2016 Problems with Product/Service | Complaint Details Unavailable
2/5/2016 Problems with Product/Service | Complaint Details Unavailable
2/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a pair of polarized prescription sunglasses from Optics Planet on 22-Jun-2015. On receipt I noticed that the polarization in the right lens was defective, where the polarization effect between the left and right lenses was not the same. The following day I made optics planet aware of the defect and they sent me a label. On return, the defect still existed. I submitted 2 videos showing the problem. They only offered to refund 50% or remake with non-polarized lenses (not what was paid for or desired). I attempted a chargeback through my credit card company, they found in favor of Optics Planet on the mere assertion that they delivered the product and it was QA'ed. I spoke to manager ***** on 11/5 who stood by the policy of 50% for refunds.

Desired Settlement: Full Refund of Purchase Price. I will return the product to Optics Planet at my expense when this occurs.

2/2/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed my order over a month ago. It was supposed to ship within a week. I then received another email stating that that item wouldn't ship for up to 17 days. It did not arrive within that period, and no further correspondence was provided. I called the company and they said it would be in on December 31 and finally after speaking to a manager, was told that the item was on back order. The company lures people in with low prices, does not indicate when things are on back order, and blatantly lies about when the items will be in stock and/or shipped. I emailed them and never received a respond. The customer service team that I spoke with when I called was unhelpful and said that this was a normal way of doing business. I disagree and feel that the customer should be aware of items on back order and should be provided with accurate shipping estimates when placing the order.

Desired Settlement: This company should provide accurate information about whether items are available or on back order and should provide accurate estimates of shipping timelines, even if those extend for months. The customer deserves to know this during the ordering process.

Business Response:

Case #********

 

We are very sorry to hear about Ms. ********* recent shopping experience.  We apologize for the inconvenience and frustration this issue may have caused her.

 

Since many of our items ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. Nonetheless, this does not justify the fact that we did not provide an update on the estimated time for shipment of her order.

 

We have forwarded her complaint over to the customer service management staff for future training opportunities. 

 

As Ms. Hubbard is an important customer, we welcome the opportunity to serve her in the future.

 

Regards,

******* **

Operation Support

Customer Care

2/2/2016 Problems with Product/Service | Complaint Details Unavailable
2/2/2016 Delivery Issues | Complaint Details Unavailable
2/2/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 12-8-2015 I ordered two items from this company for a Christmas present for my father in Overland Park, KS. Order# ******** On Dec. 24, he still had not received the package, so I called the company. The tracking system said it had gone to Georgia and was now in Tennessee. I checked with my father on the Monday after Christmas and he still had not received it. I called the company again and they said it was en route and did not know what the problem was. I waited several more days before calling the company again. I asked to speak with a manager, who did not return my call. On Dec. 29, I received an email with an attached lost package affidavit, which I competed and sent back to them. On Jan. 4, I received an email from the sales division asking me to complete the affidavit. I told them I had faxed it. On Jan. 4 I asked for my money back in an email to ******** ** a customer care specialist. On Jan. 6, ******* * acknowledged receiving the affidavit. I sent the affidavit back via email. I received an email Jan. 6 stating the package had been delivered. But it had not been. I reviewed the *** * shipping information and it stated it had been delivered to an address in Georgia. I told the logistics department, again, that I wanted my money back, that I had already sent my father a replacement from another company. They said they would be able to reimburse me "after a positive claim resolution." On Jan.. 8 ******* *. in Customer Care sent an email asking if I wanted a refund or reshipment. I responded the same day, asking for a refund, and provided my address. On Jan. 11, I received a notice that the company had shipped my order, despite my asking for a refund several times.I have already sent my father the items from another company and do not want another package. I would like a refund.

Desired Settlement: I would like a check sent to my address:

Business Response:

*********

 

We are very sorry to hear about Ms. ******** recent shopping experience.  We apologize for the inconvenience and frustration this issue may have caused her due to her lost package claim.

 

OpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation.

 

According to our records, Ms. ******** claim was approved and a refund to her original form of payment was issued on 1/11/16.

 

We appreciate her patience during this process. We truly apologize for the inconvenience and we do hope Ms. Howard will allow us another chance to exceed her expectations.

 

Regards,

******* **

Operation Support

Customer Care

1/26/2016 Advertising/Sales Issues | Complaint Details Unavailable
1/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an item for two items, a holster and a set of pistol grips, on Nov 23, 2015. At the time, Optic Planet's site did not say the grips were out of stock. On Nov 24 I checked the status and realized the holster was in but the grips showed "on order". I emailed the company and was told that their site does have a link to check availability (though I think it could be more prominent) and the grips would take 8-17 days. In the mean time, the holster would not ship either. On Dec 15, 2015 I emailed Optics Planet to verify if my items would ship sometime for Christmas. They emailed me that they were still waiting on the grips and estimated a ship date of Jan 10, 2016. I immediately emailed them to cancel the entire order. I did not want to want another month. I received no response to this request but an hour later they emailed me that they no longer carry the grips and would ship the holster. I emailed them again to cancel the order; my second request. They did not email until the next day, Dec 16 At approx noon, that they couldn't cancel because it had already been sent to ship. I emailed them that they need to cancel as per my request the previous day. I received no further communication until 6 hours later that the holster had shipped. I've requested cancellation and refund three times and this company refuses to do so. I want the order cancelled and refunded.

Desired Settlement: Refund

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******

11/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered 8/15/15 a d told 15-23 days til I received item .Since then it has changed countless times, I have spoken with numerous supervisors, and today I was told the item that on their website that's being listed as pre-sale has probably been discontinued due to the delay. Yet other companies have and are selling the item without issue. Yet this company has repeatedly lied, given false information, failed to return calls etc and are now blaming me?

Desired Settlement: I want what I paid for over 3 months ago!

Consumer Response: Well today they sent me an email cancelling my order after numerous story changes, failed to meet dates, and just yesterday was told November fifth. Then I file a complaint with the BBB and now my order gets cancelled? Now I understand why their consumer affairs rating is so bad.

Business Response: We are very sorry to hear of Mr. *****'s comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him.
Since many of our items ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. We are sorry the manufacturer continues to push back the delivery date. Currently we are showing a November 5 back in stock date.
At the time of order placement, an authorization was placed on his form of payment; however no funds were ever captured. This authorization expires after a certain amount of days. This timeframe is governed by the credit card company and/or banking establishment. Optics Planet does not have the ability to release this authorization. Mr. ***** will have to check with his card issuer to release the hold on the funds.
Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. ***** will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
******* F.
Operation Support
Customer Care

11/1/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Placed order on 10/12/2015 for and 9mm snap caps.Received my order on 10/16/15. All of my order was not shipped. Was told that balance of order will be received on 10/19/2015. Received my order on 10/19/2015 but I ordered 6 snap cabs and only 5 were in the package. I called the toll free number and was told I would receive an e-mail from another department. Nothing more could be done. Very poor service from Ms. ******

Desired Settlement: I want the correct number of snap cabs that I ordered.

Business Response: We are very sorry to hear of Mr. *********'s comments regarding his recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him.
Every effort has been made to ensure accuracy of information listed on our website. According to our records, additional items have been sent at no cost to compensate him for the website description error. We regret he did not feel that he received excellent customer service from our agent. Customer service is our number one priority. Mr. ********* is an important customer and we value his opinion.
Our customer experience team looks for ways we can improve processes and customer satisfaction. One of these ways is to incorporate customer suggestions to ensure a satisfactory result when visiting our website. We have forwarded his comments to the customer experience management staff for future training opportunities.
Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. ********* will see past this single experience and allow us another chance to exceed his expectations in the future.
Regards,
******* F.
Operation Support
Customer Care

10/9/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered a BSA .22 scope SILVER via ******. Optics Planet was the 3rd party vendor. Optics Planet sent a BLACK scope. I returned it. I waited over a month to get the replacement. When the replacement arrived, it was the BLACK scope again. Obviously Optics Planet does not care about getting orders correct.

Desired Settlement: Just a refund.

Business Response: Initial Business Response /* (1000, 5, 2015/09/28) */ We are very sorry to hear about Mr.********** recent shopping experience. Due to an error in our shipping department, he was again sent an incorrect item. Please accept our apology for any inconvenience or frustration we may have caused him. According to UPS, his package has shipped back to our warehouse. As soon as we receive the wrong product back, his return will be processed and a credit to the original form of payment will be made. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr. ******* will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, ********** Operation Support Customer Care

10/5/2015 Guarantee/Warranty Issues
9/30/2015 Problems with Product/Service
9/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On Friday X-XX-XX I placed orders for Boker King Cutter straight razors with an advertised price of $13.92 each. My orders, XXXXXXX,XXXXXXX and XXXXXXXX were confirmed and my paypal account billed. On Monday X-XX-XX I received notice that my orders were cancelled due to a typographical error in pricing. This is false because clearly the item was priced with a sales price also reflecting 92% off of its regular price. The items remains in stock at its regular price. I have asked OP to fulfill my order as confirmed and they have refused quickly trying to issue a refund. I would like OP to honor the sale and deliver the items I ordered which remain as an in stock item.

Desired Settlement: I would like OP to honor the sale price advertised on their website for my items and complete my orders.

Business Response: Initial Business Response /* (1000, 5, 2015/09/01) */ We are very sorry to hear of Mr. ********* comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue *** have caused him. Pricing and availability are subject to change without notice. OpticsPlanet has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr.******** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, ********** Operation Support Customer Care Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) In response the company refuses any responsibility for any of its action. OP says they can change prices without notice, has no liability for its pricing errors , can cancel orders without any reason and is not responsible for any of its errors. In conclusion , they are saying they are not accountable to customers for any action whatsoever and its wrongdoing must be regarded as an accepted fact. When Optics Planets says blankly that its total business policy is complete unaccountability how can they maintain Better Business Bureau accreditation? With over a hundred complaints about the company it appears to be using the BBB as cover for substandard business practices it refuses to take responsibility for fully aware they can't meet public demands for service. A sad state of affairs for company and the BBB as it should protect consumers against companies like Optics Planet. Final Business Response /* (4000, 9, 2015/09/09) */ We are sorry to hear Mr.******** is not happy with our response. As stated in our previous correspondence, pricing and availability are subject to change without notice. OpticsPlanet has no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further, OpticsPlanet reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and OpticsPlanet is not responsible for any errors, omissions or inaccuracies contained therein. A copy of our policy can be located at http://www.opticsplanet.com/our-policy.html. To try and make our apology seem more tangible, we have enclosed a discount coupon ********) for a future purchase as our gesture of goodwill. We know this is not the response Mr.******** had looked for, but hope he understands our position in this matter and allows us another chance to exceed his expectations. Regards, ********** Operation Support Customer Care

8/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: * On 8/5/15, I ordered from Optics Planet (OP) (order # XXXXXXX) a Pentax spotting scope with a 20-60x zoom Pentax eyepiece (Code **************-XXXXXX. * On 8/6, a shipping notice was sent by OP. Order shipped via a "Fulfillment by*******" * Shipment received intact from UPS on 8/10. Zoom eyepiece was missing from shipment. * Immediately phoned and emailed OP about missing eyepiece. OP said to wait 1-2 days for resolution. Received email from OP on 8/11 stating that matter sent to "Logistics" and to wait another 1-2 days. * Phoned OP on 8/13. OP stated that issue was not resolved. OP said eyepiece not in inventory. * Same call requested supervisor in order to request a refund of $250. This amount is the difference between ordered scope + eyepiece ***************-XXXXXX) internet priced at $1,149, and the scope body I actually received (**************-XXXXX) internet priced at $899. Supervisor stated that my credit card would be credited for $250. * No refund of $250 has been recorded on my credit card. ANALYSIS * Checked with******* regarding shipment. No record of "Fulfillment" by OP. * Weight (in manufacturer's box) of this scope body alone is 5.7 pounds. With the zoom eyepiece it is 7.8 pounds. Verified these weights with******* &**** Photo. A separate shipping box is required (26"x16"x8") with packing materials. It weighs 2.2 pounds. My UPS shipping label states that shipment weighed 8 pounds. If eyepiece was included, the box should have weighed 10 pounds. Weight analysis substantiates point that eyepiece never shipped. * "Logistics" department never responded at all. * I was told that this same zoom eyepiece was not available. At the same time, I was looking at this same eyepiece on OP website that indicated that eyepiece was "in-stock". * Promised a refund of $250. Never received.

Desired Settlement: I expect Optics Planet to honor the described refund of $250. As a result of this poor customer service, I purchased the******* zoom eyepiece from******** I will keep the******* spotting scope body that was sent to me in this order. This additional purchase cost me an additional $400 which is $150 more than the amount I am requesting from Optics Planet. I am willing to take the $150 hit just want to get away from this company, and never deal with them again. I do not like being lied to. Historically, I have made both large and small purchases from Optics Planet I have been a very good customer.

Business Response: Initial Business Response /* (1000, 5, 2015/08/21) */ We are very sorry to hear about Mr.******* recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. As his original order was discounted by $169, an additional credit of $179 was issued to his original form of payment. The credit should reflect on his credit card statement shortly. That brings the total amount paid to $801, which is below our advertised price of $899. This amount was confirmed after reviewing the phone conversation between Mr.***** and our call center supervisor. Again we deeply apologize for any inconvenience caused by this issue. We hope Mr.***** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, ********** Operation Support Customer Care Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Optics Planet has processed a credit to my card. However, I have a couple of observations. Optics Planet claims to have "customer satisfaction" as a high corporate value. Great! Basically Optics Planet is a middleman. All they do is process a payment, pick something off of a shelf and mail it. They do not manufacture anything. A very simple corporate task that probably results in very few customer complaints as a percent of total orders. To me the real test of customer satisfaction is when things go wrong. Like in my case. I never received what I ordered. Optics never tried to satisfy the order. Optics Planet was subject to bouts of 'untruthiness'. Last, I had to spend a lot of money to get the missing component of my order. This is NOT customer satisfaction by any standard. I am retired from a ********************** winning company. I think I have a fairly decent idea about what great customer service and satisfaction is about. I believe that Optics Planet simply uses the these quality related expressions as corporate speak. My perspective concludes that Optics Planet has no idea about what real customer service is. I accepted their financial settlement only to get away from these people and eat my financial loss.

8/14/2015 Problems with Product/Service
7/21/2015 Guarantee/Warranty Issues
5/25/2015 Problems with Product/Service
5/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a pair of frames online from OpticsPlanet over two months ago...when I finally received the box there was just a case for the glasses but no frames...I called them immediately and was told they would correct the problem..however, a week later I received another box and the same thing happened..another eyeglass case but no glasses...I called them asking what was going on and was told they misunderstood thinking I needed the case...now they need to do an investigation into the matter to which another week goes by only to be told that their conclusion was I received the glasses plus they took out my money for the glasses..however if I wanted to dispute there claim I have to fill out a form signing it saying I did not receive the glasses....I signed and faxed said form 4 days ago and was told they would let me know what was going on. Have tried calling numerous times only to be told that the woman in charge of my case is out for the day.... Product_Or_Service: Rough Justice Two-Timer Eyeglass Frame

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would just like to receive the glasses that I paid for and if they cannot do that then I wish to get a refund....

Business Response: Initial Business Response /* (1000, 5, 2015/05/12) */ We are very sorry to hear about *** ******'s recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused her due to her missing item claim. OpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims within two weeks from initiation. According to our records, her claim was approved and credit was issued to the original form of payment. It should reflect on her statement shortly. We truly apologize for the inconvenience and we do hope *** ****** will allow us another chance to exceed her expectations. Regards, ********** Operation Support Customer Care Initial Consumer Rebuttal /* (2000, 7, 2015/05/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

4/21/2015 Problems with Product/Service
4/6/2015 Problems with Product/Service
3/30/2015 Problems with Product/Service
3/30/2015 Problems with Product/Service
3/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered Oakley Asian Fit sunglasses with titanium clear lenses 01/21/2015. Webpage states shipment in 10-19 days. It is now 3/13/15 still have not received item. Called customer service twice asking for status of order twice told it will ship in two weeks. Two months later still waiting. Finally, today I cancelled my order. I feel that this company is misrepresenting estimated shipping dates to dredge up business and then is not fulfilling agreements.

Desired Settlement: I would like this review of the businesses poor practices to be available for others to read so others may better informed about the company they are buying from

Business Response: Initial Business Response /* (1000, 5, 2015/03/17) */ We are very sorry to hear of *** ********'s comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Since many of our items ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. As *** ******** no longer wished to wait for the item, per his request we cancelled the order. We have forwarded his complaint over to the customer service management staff for future training opportunities. Again we deeply apologize for any inconvenience caused by this issue. We hope *** ******** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, ******* ** Operation Support Customer Care

3/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered 2 things from the m . a scope that i paid for 2 day shipping .. recieved 6 days later . the other , i orederd a part . they listed it shipped when it didnt ship till today wich was a week and a day later.

Desired Settlement: i honestly want them downrated .. they are a bad , dishonest company . lots of complaints on the internet about them .

Business Response: Initial Business Response /* (1000, 5, 2015/03/17) */ We are very sorry to hear of ************ comments regarding his recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Since many of our items ship directly from the manufacturer, availability of in stock items is not immediately known. When we receive an update, it is posted on our website. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. As we did not want ********** to wait for the product to be shipped to our warehouse, we requested our vendor ship directly to him. Again we deeply apologize for any inconvenience caused by this issue. We hope ********** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, ********** Operation Support Customer Care

3/23/2015 Problems with Product/Service
3/17/2015 Advertising/Sales Issues
3/16/2015 Problems with Product/Service
2/26/2015 Guarantee/Warranty Issues
2/24/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: on 02/09/15 i ordered a product for $369.00. product was not yet made and not in stock. business baited me to switch to another product and then charged card two additional times causing bank fees and decline of sale. business advised me that bank hold for $369.00 would be refunded within 30 min. this did not happen and still has not happened. business lied twice by email and stated they had approved and shipped items at my request. business has still not returned my funds and states that I should have noticed a tiny box at bottom of screen that says "check availability" because as they actually stated-"many businesses offer items for sale that are not actually produced". stunning

Desired Settlement: $369.00 plus bank fees which aren't finalized as of this writing

Business Response: Initial Business Response /* (1000, 5, 2015/02/11) */ We are very sorry to hear about ************** recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. The information that was provided was all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. According to our records, ************ has cancelled his order. At the time of order placement, an authorization was placed on his credit card; however no funds were ever captured. This authorization expires after a certain amount of days. This timeframe is governed by the credit card company and/or banking establishment. Optics Planet does not have the ability to release this authorization. ************ will have to check with his card issuer to release the hold on the funds. Again we deeply apologize for any inconvenience caused by this issue. We hope ************ will see past this single experience and allow us another chance to exceed his expectations in the future. ***************************************************** Initial Consumer Rebuttal /* (3000, 7, 2015/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bank advised that funds were in fact captured on a credit card not a debit card. Further, still receiving emails that my order in on hold as of five minutes ago and not cancelled. Final Business Response /* (4000, 9, 2015/02/12) */ We are sorry to hear that ************ is not happy with our response. As the item he has order was never shipped, charges we never processed. We do authorize the amount when the order is placed, however we do not charge. The authorization expires differently between credit card companies and Optics Planet cannot circumvent their processes or procedures. He needs to reach out to his card issuer. We apologize for the inconvenience and frustration we have caused ************ during this incident. *****************************************************

2/20/2015 Delivery Issues
2/12/2015 Advertising/Sales Issues
2/9/2015 Problems with Product/Service
2/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have had an absolute nightmare in dealing with Optics Planet over the past few months. I will try to explain what I have been through as brief as possible. On 11/14 I purchased a Armasight Vulcan nightvision scope from your online store for $3,873.27. About a week and a half passed *** I still did not receive the sight so I tracked the order online with the tracking number and it showed to have been delivered by the*****, and who in their right mind uses the***** for deliveries, of this value anyway? Well I did not have the item so I called customer service and he asked me to look around my porch a little to make sure that it was not there, so I explained to him that I live on a large lot in the country in a gated community and that I was sure that it was not delivered and that it was not taken from my porch as no one could have seen it. The man on the phone told me that he would have to research the delivery and that would take about ten days and he would then be able to ship me the scope that I paid for. I told him that this was not good enough as I was planning to take my son hunting that weekend and needed that scope. The man then talked me into purchasing another identical scope on 11/24 for $3,931.96 that would be overnighted directly from Armasight and be at my house the following day, and I reluctantly agreed. The cost was more for the second than the first for the cost of the overnight shipping. A few days passed *** I still had not received the sight so I called and was apologized to and explained that it was on the way. After a few more days and still no sight I called again and was then explained that they had never shipped the sight because Armasight had none left and they had to make one for my order. They told me that it would be done the next day and told them that I was disputing the charges with my credit card company and was not happy. So where I am at right now, I was told that the inquiry on the first shipment that never came was declined and that I would be responsible for the charge. My credit card company has since informed me that my dispute on the charge was also declined. My question is, if I would have received the first package why the heck would I pay for a second one? To say that I am upset with Optics Planet as a company and all they have put me through would be an understatement. Oh and to top it off I got a call today from someone there that said they have the sight that I wanted in and I could buy it if I wanted to, and this call came before I found out my credit card company denied my dispute. Had I done that I would have again paid for two sights and have to hope that one came, but as it stands I have paid for one and have no sight and that is assuming my credit card company does not turn down the second claim.

Desired Settlement: I want this company to give me the money back for items that I never received.

Business Response: Initial Business Response /* (1000, 5, 2015/01/21) */ We are very sorry to hear about *** *********' recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claim. OpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. According to our records, *** ********* was advised via email on 01/16/15 that we would stand by the decision of the **** authorities with regard to his lost package claim appeal which was denied. We did offer a suggestion to pursue the matter with local law enforcement officials regarding the potential theft of personal property. This action may allow him to pursue a claim with his homeowner's insurance to recover the value of the property. We understand that this is not the outcome *** ********* was hoping for, but unfortunately, we must adhere to our lost package claim policy and abide by the decision of the carrier claim. We truly apologize for the inconvenience and we do hope *** ********* will allow us another chance to exceed his expectations. Regards, ******* ** ********* ******* ******** ****

1/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Order item in late NOV, after the item was not delivered a few days after expect date (early DEC), contacted UPS and Optics Planet. Many phone calls over three weeks have been inconsistent, broken promises, and an inability to get back with costumer. No reasonable resolution has been presented by Optics Planet.

Desired Settlement: Would life a refund or a replacement/upgrade.

Business Response: Initial Business Response /* (1000, 5, 2015/01/07) */ We are very sorry to hear about ************ recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him due to his lost package claim. OpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. We work hard to resolve all shipping errors with our carriers and strive to settle all claims as soon as possible. According to our records, ********** was advised via email on 12/30/14 that an appeal was filed with regard to the claim denied by UPS. We were advised by UPS that a decision will not be made until the earliest Monday 1/12/15. We appreciate his patience while we continue to monitor his order. We truly apologize for the inconvenience and we do hope ********** will allow us another chance to exceed his expectations. ******** ********** ***************** ************* Initial Consumer Rebuttal /* (3000, 7, 2015/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) To all, This complaint is more than an issue with a 'lost' item. This complaint is also how the company has failed at costumer support. Over the past month in dealing with this issue my wife and I have have spent over 12 hours on the phone talking to 'customer care' personnel over the phone. We have been told time and again that our issue will be dealt with within a certain amount of time and that a specialist will contact us in the future. The response given again shows a push in the time frame in which a decision will be made, with no real attempt to solve the issue. I'm sure the company makes a 'good' product but when will I ever see it? Right now I'd be happy with my money back, but I will never get my time or effort back. Considering this experience I could not recommend this company to anyone. Final Business Response /* (4000, 9, 2015/01/13) */ We are very sorry to hear about ********** was unhappy with our previous response. We appreciate the opportunity to review his lost package claim. His claim was settled and a credit issued to the original form of payment. The credit will be posted to his statement shortly. We apologize for the inconvenience and frustration we have caused during this incident. We have forwarded his complaint over to the customer service management staff for future training opportunities. We hope ********** gives OpticsPlanet another opportunity in the future. ******** ********** ***************** *************

1/9/2015 Advertising/Sales Issues
1/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The product was advertised as a flashlight with several accessories including a rechargeable battery, charger, remote switch, and weapon mount. However, the invoice I was emailed after purchase had a description that made me suspect I was only getting the flashlight. I immediately called and tried to get confirmation on what was actually being ordered. The customer service rep ******** assured me that if the product was advertised as having all of the accessories I would receive all of the accessories. If not, I should call back and optics planet would make it right. She looked up my order number and read back to me the package contents description. At this point I took a screen shot of the optics planet webpage showing the item I had purchased. This is now saved as a microsoft XPS document. I called back another additional two times before the product arrived just to try and verify it's contents as these were to be Christmas gifts ordered on Black Friday. I waited several weeks for the backordered items to arrive and when the package came it only contained the flashlights and none of the accessories. I called again on Tuesday the 23rd of Dec and spoke with ******** she took note of everything and promised to be back in touch within 24 hrs. I waited until Dec 29th to call back due to the holiday. Last night I was told it would be 24 hrs I would get an email update and a phone call follow up. Today Dec 30 I called because it had been more than 24 hrs. I was told that I would not be given the items, but I could send the flashlights back for a refund. I made it clear in my initial phone calls that these were Christmas presents for a hog hunt my family is taking involving flying across the country. It is too close to the trip for me to feel comfortable trying to purchase alternate lights to feel confident I will have something in time. Also, I am frustrated that I was repeatedly lied to. This isn't as much about the $200 cost of the lights as it is the AGGRAVATION and HOURS spent on the phone.

Desired Settlement: I want all of the items specified in the original listing, as well as a handwritten apology. Just this evening I have purchased replacement items for the ones not sent, but promised, by optics planet. IE, rechargeable batteries, chargers, weapon mounts. Now I can only hope that amazon can ship the replacement parts here in time for us to use on our hunt in Texas.

Business Response: Initial Business Response /* (1000, 5, 2014/12/31) */ We are very sorry for the issues ************ is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused him. Unfortunately, the picture on our website is incorrect, as well as the information he was given. Our return policy allows customers who are not satisfied with their purchase to return most items within 30 days of receipt for an exchange or full refund. Please see our website for further information. If he wishes to return the item, please have him complete a Return Merchandise Authorization form (RMA) to initiate the process. To try and make our apology seem more tangible, we have included a coupon (*********) for a future purchase and our gesture of goodwill. Again we deeply apologize for any inconvenience and disappointment caused by this issue. We hope ************ will see past this single experience and allow us another chance to exceed his expectations in the future. ********* ********** ***************** ************* Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I find your response to be inadequate for several reasons. 1. To be proactive about what I saw as a potential mistake, I called 3 times before the item shipped to verify that the information posted on your website was accurate. This included having your customer service reps review the exact same product web page including picture and item description while I was on the phone. 2. Each time I called I was reassured the items would be as described, or your company would make things right. 3. When the items arrived not as described I had to call several times and each time was told I would be contacted within 24 hrs. That never happened by email, or phone. I had to continually call back in to check on the status of the issue. I don't feel there is any way I could have been more proactive, or cooperative in resolving this matter. Your company has, in my opinion, failed utterly in keeping your word on multiple occasions. You have misled me throughout this process and now portray this as a simple case of misprint. I feel that if that was the case it could have been resolved quickly and amicably with the first call. Instead, you only offered hollow promises and at the end of a lengthy process the ability to return the items for a refund. I appreciate the patronizing offer of a coupon code, but I will never buy anything from your company again. I will also try to dissuade everyone I know from doing business with you. Final Business Response /* (4000, 9, 2015/01/07) */ We are sorry to hear that ************ is not happy with our response. According to our records, ************ has received a credit for his purchase to his original form of payment. He was also advised to keep the product as our gesture of goodwill. We apologize for the inconvenience and frustration we have caused during this incident. We have forwarded his complaint over to the customer service management staff for future training opportunities. We hope ************ gives OpticsPlanet another opportunity to exceed his expectations in the future. ******** ********** ***************** *************

1/5/2015 Advertising/Sales Issues
12/29/2014 Problems with Product/Service
12/22/2014 Problems with Product/Service
12/17/2014 Problems with Product/Service
12/15/2014 Advertising/Sales Issues
11/3/2014 Problems with Product/Service
10/6/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Did not fulfill my order. Falsely claimed my billing address was wrong. Said they would give refund but has not done in a speedily manner.

Desired Settlement: I would like one hundred million dollars for wasting my precious time.

Business Response: Initial Business Response /* (1000, 5, 2014/10/06) */ We are very sorry to hear about **************** recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. According to our records, ************** has cancelled his order. At the time of order placement, an authorization was placed on his credit card; however no funds were ever captured. This authorization expires after a certain amount of days. This timeframe is governed by the credit card company and/or banking establishment. Optics Planet does not have the ability to release this authorization. ************** will have to check with his card issuer to release the hold on the funds. Again we deeply apologize for any inconvenience caused by this issue. We hope ************** will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, ********** ***************** ************* Initial Consumer Rebuttal /* (3000, 7, 2014/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Did not fully address the issue. Falsely claimed my billing address was wrong and refused to send item. Refund has been received only after much hassle.

9/23/2014 Problems with Product/Service
9/8/2014 Problems with Product/Service
8/6/2014 Problems with Product/Service
7/21/2014 Advertising/Sales Issues
7/8/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I recently purchased Oakley Batwolf Sunglasses, Black/Sliver Ghost Text Frame and Jade Iridium Pol OOXXXX-XX OC-SG-BATWOLF-OOXXXX-XX Order Number ********, from EyeWear Planet a division company of Optics Planet INC. Upon receipt I was promised that they were to cost $166.00 and be shipped within 3-5 days. I later then received an additional email advising me of my "Order Status Update" in this description stated that the price was $200.00 and were estimated to ship 17-28 Days. In addition to this email it states "We will not capture any funds from your credit card until you order can be shipped." Attempting to ensure the truth, I reviewed my ************* Credit Card to find that funds were captured by EyeWear Planet for $166.00. So I decided to call EyeWear Planet to investigate the current situation to my order. Upon calling on 06/23/14, they advised that they were on back order and I requested for additional pictures of the product as they were not available on the website. ******, whom I was speaking with, advised me that she would have to call or email me in regards as she could not find images of the product. I later received an email from ****** stating that the "Jade Iridium Polarized were mistakenly listed on our website. They were exclusively produced as a Sunglass Hut item vs the general salesforce....and have reached out to my web steam to have this item taken off our site" I was unable to get any further information on my order as their office was now closed. Today I called OpticsPlanet at ************, to whom I spoke with ******************, and advised of the discern and false adverting by their sub-division company, expecting to receive a product and being advised that it was by mistake. She has advised that she was going to cancel the order and refund my purchase to my Credit Card. I later advised her horrendous customer experience I was given and that they item was still currently on the website, she advised she would forward the message to her manager. I have copies of the emails as well as the website showing the false advertisement made by this company.

Desired Settlement: I request not only do I receive a full refund but a purchase of any sunglass I want for FREE and a next day shipping for FREE as well. Otherwise I will be in contact with an attorney and devolping a case in regards to this matter

Business Response: Initial Business Response /* (1000, 5, 2014/06/25) */ We are very sorry to hear about *********** recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. When we contacted our vendor to request additional information, they informed us that the item ********* chose from our website was exclusive to SunGlass Hut and therefore we were unable to sell it. The information was given to our website team and the item has been removed from our website. His order has been cancelled and no funds were captured. At the time of order placement, an authorization was placed on his credit card; however no funds were ever captured. This authorization expires after a certain amount of days. This timeframe is governed by the credit card company and/or banking establishment. Eyewear Planet does not have the ability to release this authorization. ********* will have to check with his card issuer to release the hold on the funds. Again we deeply apologize for any inconvenience caused by this issue. We hope ********* will see past this single experience and allow us another chance to exceed his expectations in the future. Regards, ************************************** Initial Consumer Rebuttal /* (3000, 7, 2014/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Funds were captured on my Credit Card in the amount of $166.00 as it was shown on my Credit Card statement online. Yes, I had authorized the purchase and it verified funds were available and there card was valid therefore capturing funds that are guaranteed to be paid between 3-5 business days. By receiving a receipt from the company means that the funds have been authorized and captured. In addition if funds were not captured, why would they have to be returned to my Credit Card? Had I not done my due diligence in inquiring about my recent purchases and discrepancies between purchased price and shipping time and requesting pictures of the product, I would still be waiting for them. Due to false advertisement and illegally capturing funds, which your company stated it would not per email, have violated my six rights as a consumer. This is highly unacceptable and your company should be reprimanded for their disregard of "customer service", false adverting, selling products that are not authorized and several other reasons. I should not have to purchase another product and potentially go through the same process again. Final Business Response /* (4000, 9, 2014/07/08) */ We are sorry to hear that ********* is not happy with our response. According to the attachment and our company policy, we will not capture any funds from a customer's credit card until the order can be shipped. As explained in our previous correspondence, we do not have authority to sell items made exclusively for Sunglass Hut. We apologize for the inconvenience and frustration we have caused during this incident. We hope ********* gives OpticsPlanet another opportunity to exceed his expectations in the future. Regards, **************************************

5/26/2014 Problems with Product/Service
5/19/2014 Problems with Product/Service
5/8/2014 Problems with Product/Service
4/21/2014 Problems with Product/Service
4/11/2014 Problems with Product/Service
3/28/2014 Problems with Product/Service
3/17/2014 Problems with Product/Service
3/17/2014 Guarantee/Warranty Issues
3/14/2014 Problems with Product/Service
3/11/2014 Guarantee/Warranty Issues
3/3/2014 Problems with Product/Service
3/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ORDERED A********************************************************** PARKA ******************** FOR **** **** **************************** AND RECEIVED ** ** PARKA AND IT WOULD NOT FIT. I EMAILED AND TALKED TO OPTICS PLANET STAFF 12 TIMES AND THEY PROMISED TO SEND A RETURN SHIPPING LABEL AND NEVER DID. I RETURNED THE PARKA AT MY EXPENSE VIA THE *** STORE, INSURED FOR **** ************** ********************************

Desired Settlement: IF OPTICS PLANET CANNOT RETURN A NEW, 2 XL PARKA, I NEED $300 REFUNDED. I ALSO NEED $19.87 REFUNDED FOR SHIPPING AND INSURANCE COSTS TO RETURN THE PARKA THAT WAS TOO SMALL. OPTICS PLANET HAS DEMONSTRATED TO ME THAT THEY DO NOT TELL THE TRUTH TO CUSTOMERS AND I CANNOT BELIEVE ANYTHING THEY SAY.

Business Response: *************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** ***Final Consumer Response******************************** ******** please find the receipt requested by ************************* of Optics Planet regarding ************************************************** returned to Optics Planet*************** at my expense. I am requesting reimbursement of ******, since Optics Planet agreed to pay all return shipping costs, but never supplied a shipping letter or other means to return the Parka, which was the wrong size. Furthermore, I request a new******************* Parka shipped back to me at no expense to me, since I have already paid Optics Planet ********************** *************************************************************************************************************************** ***Final Business Response********************************* We are happy to review ************** case once again. According to our records, a check was issued on 02/12/14 for the shipping cost ************ incurred. He should receive it shortly. We apologize for the inconvenience. ****************************************************************************************************** ************************************************

2/28/2014 Problems with Product/Service
2/27/2014 Problems with Product/Service
2/24/2014 Problems with Product/Service
2/21/2014 Problems with Product/Service
2/21/2014 Problems with Product/Service
2/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: purchase date 10/26/2013, order ********************************XXXXXXX.Returned broken case with proper return label,received email conformation on return.Was told I would receive new case.Got email saying I need to call case became more expensive.Called and was told would receive case that was mistake. Never received, called was told we were credited instead.I explained I purcased with rebate card that was not possible. Was told customer service would call within 48 hours.NO call. Called and said would take store credit or refund on my ****** account. No contact again.Sent angry email to both *********** and optics planet.In my opinion they just plain ripped me off!!

Desired Settlement: I only want my $20.49 back by what ever means poosible.

Business Response: ***Initial Business Response******************************** We are very sorry to hear about ********** recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. According to our records, we cancelled the backordered item per his request. The credit was posted to his account on January 8, 2014. If ******** is still interested in receiving this item, please have him contact us or place another order on our website. Again we deeply apologize for any inconvenience caused by this issue. We hope ******** will see past this single experience and allow us another chance to exceed his expectations in the future. ************************************************* ***Final Consumer Response******************************** (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your help.

2/17/2014 Problems with Product/Service
2/10/2014 Problems with Product/Service
2/3/2014 Problems with Product/Service
2/3/2014 Problems with Product/Service
1/31/2014 Problems with Product/Service
1/27/2014 Problems with Product/Service
1/24/2014 Advertising/Sales Issues
1/24/2014 Advertising/Sales Issues
1/22/2014 Problems with Product/Service
1/20/2014 Problems with Product/Service
1/20/2014 Problems with Product/Service
1/15/2014 Problems with Product/Service
1/13/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: i order 11/24, XXXXXXX order number,********************* frames with a prescription for progressive lenses. my customer id is XXXXXXX. after 4 communications with opticsplanet why i had not received glasses yet, i did get a shipment 12/23. the box contained a pair of prescription sunglasses, with a frame called signature calligraphy. i have no idea who's ordered this is but not mine. i still have no ************ prescription eyeglasses. they don't except refunds on glasses. i need glasses now.I have no professional trust with this company, and would never trust them again make eyewear.

Desired Settlement: all i want back is what i paid for and never received (206.95). i will get new glasses tomorrow.i have been more than patient with them. i will return the sunglasses that does not belong to me. they need to except the return of the wrong glasses. *************

Business Response: ****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Final Consumer Response /* (2000, 11, 2014/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) i have received my refund. thankyou for your help. ************ Final Business Response /* (4000, 9, 2014/01/10) */ We are sorry to hear that ********** is not happy with our response. According to our records, we received and processed your return for credit to the original form of payment. The credit will be posted to the credit card statement shortly. We apologize for the inconvenience and frustration we have caused during this incident. We hope**** ****** gives OpticsPlanet another opportunity to exceed his expectations in the future. ***********************************************

1/8/2014 Guarantee/Warranty Issues
1/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order (#XXXXXXX) with the vendor for a single item shown "in stock" with a promise to ship within 48 hours. Three days later I received an email that they would not be able to honor that promise. I called the vendor a week later and was told that the item had been "picked". So I waited another three days and called back to find out that it was still "picked". So I asked to have the order cancelled and my money refunded. I was told that "logistics" would have to do that and that they would take care of it. Another week went by and my money still wasn't refunded so I called the vendor again. I was told that they can't cancel a "picked" item...and that they had a new wharehouse and shipping software that was causing a great deal of confusion. I re-iterated that I wanted the order cancelled and refunded. I was told it would ship and that they would send me a return shipping label. Fine...so I waited another week...and received an email that asked me to process an RMA request online in order to get my return label. Well...since I don't have the product, I can't return what hasn't been sent. So I called back and was told that "logistics" COULD cancel the order and that I would receive a call back...which still hasn't occurred. I am 3 days away from a full MONTH after having placed my order for an item which (by the way) still shows "in stock". I have since placed my order with a different vendor. I would like to have my money fully refunded to me.

Desired Settlement: I would like a full refund from the vendor in the amount of $203.21 A partial refund of $10.71 was received already to appease me over the late shipment. Therefore, I know that the refund process works. Now I would like the balance of my payment refunded to me.

Business Response: ****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Final Consumer Response /* (3000, 7, 2013/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Optics Planet delivered a "free" promotional hat. They did NOT deliver the ************ case that I ordered and paid for. I have called customer service MULTIPLE times. I have emailed customer service MULTIPLE times. I have used online chat MULTIPLE times. I keep getting a different story. Now they are saying that it was delivered?? The only item delivered was the free hat. Attached is the Packing Slip clearly showing JUST THE HAT. I would like this "open" order cancelled and receive a full refund. Final Business Response<******************************** The additional package should be delivered today via ******************* *****************************************************************************************************************************************************

1/3/2014 Billing/Collection Issues
12/30/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a scope on Christmas Day. I realized that their website said it wouldn't be available for weeks, so I sent them an email on December 27th asking them to cancel the order.#XXXXXXX. I got a response back saying that the order was in final stages of processing, but not yet shipped, and they would" try" to cancel the order. Today I checked my account, and they took the 810.99 for the order I asked them to cancel.

Desired Settlement: Complete refund of my money.

Business Response: Initial Business Response /* (1000, 5, 2013/12/30) */ We are very sorry to hear about ***************** recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. As shipment had not been initiated yet, we were able to cancel his order and issue credit to the original form of payment. The credit will be posted to his credit card statement shortly. If *** *********** is still interested in receiving this item, please have him contact us or place another order on our website. Again we deeply apologize for any inconvenience caused by this issue. We hope *************** will see past this single experience and allow us another chance to exceed his expectations in the future. Final Consumer Response /* (2000, 7, 2013/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Money is back in my account.

12/27/2013 Problems with Product/Service
12/24/2013 Guarantee/Warranty Issues
12/23/2013 Problems with Product/Service
12/23/2013 Problems with Product/Service
12/16/2013 Problems with Product/Service
12/13/2013 Problems with Product/Service
12/12/2013 Problems with Product/Service
12/4/2013 Advertising/Sales Issues
12/3/2013 Advertising/Sales Issues
12/2/2013 Problems with Product/Service
11/29/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I bought it at their website and the product I received was obviously a defective one. They do not exchange it or refund my credit card. I called them first, the gentle told me it *** be not cleaned during refurbish process. While they did not mention it was refurbished at their website at all! So I returned it and they only give me store credit instead of fully credit card refund.

Desired Settlement: I want to get refund to my credit card.

Business Response: Initial Business Response /* (1000, 5, 2013/11/18) */ We are very sorry to hear about********* recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused him. ******** accepts most items for return as NEW (unopened, unused, undamaged) for a full refund in store credit within 30 days of receipt *************************************. We cannot offer cash refunds or exchanges. These terms and conditions are available to members on our website. Again we deeply apologize for any inconvenience caused by this issue. We hope ****** will see past this single experience and allow us another chance to exceed his expectations in the future.

11/25/2013 Problems with Product/Service
11/18/2013 Advertising/Sales Issues
11/18/2013 Problems with Product/Service
11/18/2013 Advertising/Sales Issues
11/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered online from Opticsplanet a pair of ******* glasses frames my order number is XXXXXXX. I placed this order 9/13/13 and have called and called and been given numerous reasons why I haven't gotten my frames. I have been told they have shipped, that they are switching warehouses, that they haven't shipped but will put it on the priority list for the warehouse and to date still have no frames but have been charged for them.

Desired Settlement: I would like my glasses and a better discount than what has been offered to me. Doing good business is how you keep your customers happy.

Business Response: Initial Business Response /* (1000, 5, 2013/11/06) */ We are very sorry to hear about*********** recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. Since many of our items ship directly from the manufacturer, availability of in stock items is not immediately known. When we do experience backordered items, an email alert is sent to our customer to advise them on when the item is expected to ship. The customer can then choose to wait or cancel their order. Additionally, in an effort to streamline our processes and improve customer satisfaction, we transitioned to a new warehouse center and are experiencing a few unexpected issues. Our records indicate that her order shipped and she was sent an email with tracking information. Again we deeply apologize for any inconvenience caused by this issue. We hope ******** will see past this single experience and allow us another chance to exceed his expectations in the future.

11/15/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a set of ******* see-through scope rings (model #XXXXX). The picture on the website showed a barrel-mounted ring but the actual part is a rail-mounted ring. After my purchase I noticed this and called first thing in the morning to cancel the order.(**************** I was told by the gentleman via the customer service chat that he would put in the cancellation but the payment had gone through and it probably would ship. I called back a few hours later to verify the status of this order and I was told that it was still in processing but the cancellation was noted and can still go through. I called back a few hours after that and was told that the cancellation would go through. Later on that night, I received an email that the part was shipped and called back in the morning and verified that this was actually the case. I can not understand how a product is packaged and shipped even after it is understood that the purchase should have been cancelled. The cancellation request was known and in the companies' system for almost an entire work day yet this cancellation still was not possible. I have 3 issues with this. #1 - Why does the company list that it has a cancellation policy when it is seemingly impossible and out of their control to cancel the purchase? #2 - Why are the customer service representatives giving me incorrect information (that the cancelation would go through when it did not)? #3 - Why does a company not attempt a better way to remedy an issue (outside of the standard RMA) with an order that was made based on the incorrect advertising presented by the company? An RMA has been issued and I will receive a return label but at $12.99 is this entire headache even worth it? The problem identified with this order occured well before this product was packaged and sent out, if fact, this product was packaged and sent out with a cancellation request already placed on it. If the company can not cancel an order, as is very apparent, then they need to list this on their website. They need to state that an RMA is the ONLY way to remedy incorrect purchases. This company should also own up to their false advertising, not at the expense of the customer as I am out the original shipping cost.

Desired Settlement: The simplest fix of all would have been for the company to acknowledge this incorrect advertisement and reorder the correct scope ring letting me pay out any price differences before they sent the package out. Now I must deal with an RMA.

Business Response: ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Final Consumer Response /* (3000, 7, 2013/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) OpticsPlanet has offered an apology. That changes nothing. I'm more concerned about the next customer that buys a product that is falsely advertised and then having to deal with trying to right the situation. That is the real issue and OpticsPlanet did not address this issue. I have attached a .pdf to explain what I am talking about. If a customer buys a scope ring because it is falsely advertised, there should be a better solution than "I am sorry, my hands are tied. Lets do an RMA after I package the box and send it out in a few hours." The following statement was offered as a reason for the company's inability to cancel the order. "As many items ship from an offsite warehouse, once an order is approved, it cannot be cancelled." According to the website policy on ************ ****************************************************** "If you wish to cancel your order for any reason, please contact us as soon as possible. As a vast majority of in-stock items ship within 24 hours from our ********-based warehouse, it is imperative that you contact us so we may attempt to cancel your order before it is processed and/or shipped." To state "and/or shipped" implies that it is still a possibility to cancel the product up until the shipping point of the transaction. To state that it is can't be canceled once the order is processed conflicts with the company's cancellation policy. Since I ordered the item during the night and called within a few hours of the business opening, there was an entire workday with this as a known issue. I ask that the company adhere to their own policies or rewrite them so that they are factual. If customer service is their #1 priority, I also ask them to find quicker remedies for their customers that order products that were falsely advertised. Offering an RMA before the box is even shipped and/or giving a customer false information is not my idea of customer service being a #1 priority. Final Business Response /* (4000, 9, 2013/11/15) */ We are sorry to hear********** is unhappy with our response. Our website states that most orders are processed within 24 hours. It also states OpticsPlanet is unable to adjust or cancel orders once processed and/or shipped (****************************************************). Processed entails approval of an order with payment verified. As our company processes orders 24 hours a day, most orders are approved for shipment within a few hours. As we stated in our previous correspondence, we accept returns on most items within 30 days of receipt *********************************************. We hope this better clarifies our position in this matter and apologize for any inconvenience.

11/15/2013 Problems with Product/Service
11/11/2013 Problems with Product/Service
11/5/2013 Problems with Product/Service
11/4/2013 Problems with Product/Service
10/30/2013 Problems with Product/Service
10/29/2013 Problems with Product/Service
10/28/2013 Problems with Product/Service
10/22/2013 Problems with Product/Service
10/22/2013 Problems with Product/Service
10/14/2013 Advertising/Sales Issues
10/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a scope on July 26th, I returned the item for a refund after following the return policy. I recieved an email on AUgust 9th notifying me my return was received and a refund would be issued with1in 10 days. TOday is September 9th, I have called and emailed the company to check the status of my refund and STILL no refund.

Desired Settlement: I would like a credit for the full amount of the item I purchased and returned, asap. I would like a credit for future purchase for the long wait I have had, as well as lack of responce from the company.

Business Response: Initial Business Response /* (1000, 5, 2013/09/13) */ We are very sorry for the issues ********** is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused him. According to our records, we received his scope back and due to an error he was shipped another scope as a replacement. We show it was delivered via ********************* which was delivered on 09/05/13. As soon as we receive the additional scope back, his return will be processed and a credit to the original form of payment will be made. We appreciate his patience while we continue to monitor his order. We truly apologize for the delay and we do hope ********** will allow us another chance to exceed his expectations. Final Consumer Response /* (3000, 17, 2013/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) *********************************** Delivery Date / ********************************* Delivery Location: **** Signed by: ******* Returned item shipped in error, and it was recived at Optics Plant. Need written verification of credit issued ASAP. Final Business Response /* (4000, 19, 2013/10/01) */ We are sorry for the delay in processing **********'s credit. It has been credited and should post on his statement shortly. We apologize for the inconvenience ********** experienced.

10/9/2013 Problems with Product/Service
10/7/2013 Problems with Product/Service
10/7/2013 Problems with Product/Service
10/7/2013 Problems with Product/Service
10/7/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On August 28th, 2013, I ordered the following products from the web site ******************* ****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** ******************************************************************* A 12 percent discount code was applied to the order so the total was $850.75 with free shipping included. The retailer has claimed that I was sent all of the above items in two separate boxes. I did receive two boxes, but they contained only product no. ** the ***********************, and the free batteries and scope cover that were supposed to have been included with product no. 1, the ****************** Scope. Thus, all of the most expensive products in the order, with the exception of the ************, were NOT included in the delivery. With the coupon discount factored in, this means the retailer owes me $678.27 in merchandise that was not delivered. I complained by phone Saturday, September 7th, and was told to expect a response by Monday or "Tuesday at the latest." It is now Wednesday, September 11th, ********************* and I have had no response. Incidentally, around the time I made this order, the credit card number I used to pay for it was stolen and used fraudulently.

Desired Settlement: Since I will be leaving the country September 19th, I would suggest that the retailer send me the missing products via express mail to be delivered no later than September 18th. If that is not possible, I am requesting a full refund for the products I did not receive.

Business Response: Initial Business Response /* (1000, 5, 2013/09/16) */ We are very sorry to hear about *********** recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. His additional items shipped on 09/12/13 and should be delivered by 09/18/13 via****** **********************. As shipment of the sight had not been initiated yet, we were able to cancel this item and issue credit to the original form of payment. ********* may keep the promotional items that were part of the sight kit as a token of our apology. The credit will be posted to his credit card statement shortly. If ********* is still interested in receiving this item, please have him contact us or place another order on our website. Again we deeply apologize for any inconvenience caused by this issue. We hope ********* will see past this single experience and allow us another chance to exceed his expectations in the future. Final Consumer Response /* (3000, 7, 2013/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) In my desired resolution I had suggested that the retailer send me the missing products by September 18th at the latest since I was leaving the country on the 19th. Unfortunately, the box they sent me *****************************) was not delivered until the 19th; thus, I was not able to take delivery. I will not be back in the **** until December 10th. Therefore, there is no way I can verify what they have sent me or not sent me for approximately three months. I don't want to leave the complaint open that long, but I don't know what else to do. I am open to suggestions as to how this issue can be resolved. Final Business Response /* (4000, 9, 2013/09/24) */ We are sorry to hear that ********* is still unhappy with our response. Unfortunately, there was no way to expedite the delivery once shipment was initiated. According to our records, the shipment should include the remainder of the items he purchased. If he wishes to return the items, he may request a return within 30 days of receipt via our website at: ***************************** We apologize for any additional inconvenience this incident has caused **********

10/7/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: bought **************** ***************. placed order at noon- at 2 wanted to add another product to order. chat said no-said i had to pay 7$ shipping for 12$ item- wouldnt include in previous order for 83$. called back in 2 hours to cancel complete order- comp said no- already boxed to ship! i said i would refuse delvery and comp said i would have to pay restocking charge.

Desired Settlement: complete refund of all money's spent to optics planet when they receive order back untouched unopened

Business Response: Initial Business Response /* (1000, 5, 2013/10/07) */ We are very sorry to hear ********** unhappiness with his recent shopping experience. Customer service is our number one priority. Once orders are placed, processing begins immediately. As many items ship from an offsite warehouse, once an order is approved, it cannot be cancelled. Most items can be returned within 30 days from purchase. If, for any reason, he is not completely satisfied with a purchase, he may return most items within 30 days of receipt for an exchange or full refund. Again we deeply apologize for any inconvenience caused by this issue. We hope********* will see past this single experience and allow us another chance to exceed his expectations in the future. Final Consumer Response /* (2000, 7, 2013/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a holster from this company and after a few days, I looked online to see the order status. It said "on hold". I contacted them and was told it was packed and waiting for the carrier to pick up. I contacted them a few days later and was told the same thing. I asked for a refund and was told NO. I contacted them several days later and was again told the same thing as the first time. They still refused to give me a refund.

Desired Settlement: I want my money back

Business Response: Initial Business Response /* (1000, 5, 2013/09/23) */ We are very sorry to hear ********* was unhappy with his recent shopping experience. Customer service is our number one priority. Once orders are placed, processing begins immediately. As many items ship from an offsite warehouse, once an order is approved, it cannot be cancelled. Most items can be returned within 30 days from purchase. If, for any reason, ********* is not completely satisfied with a purchase, he may return most items within 30 days of receipt for an exchange or full refund. Again we deeply apologize for any inconvenience we may have caused by this issue. We hope he will see past this single experience and allow us another chance to exceed his expectations in the future.

10/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Wrong item sent from order #XXXXXXX placed 8/28/13. I was asked to send a picture of the item. I have been waiting two weeks for a return label. I finally shipped the item insured on 9/25/13.

Desired Settlement: Total refund of $98.87 - item $91.52 and return shipping $7.35.

Business Response: Initial Business Response /* (1000, 5, 2013/10/01) */ We are very sorry to hear about *************** recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused him. We received his return and it was processed for a refund to the original form of payment. The credit will be posted to his credit card statement shortly as well as the return shipping costs. Again we deeply apologize for any inconvenience caused by this issue. We hope ************* will see past this single experience and allow us another chance to exceed his expectations in the future. Final Consumer Response /* (2000, 7, 2013/10/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did refund both the returned item and shipping. Shame it took a month to accomplish.

9/30/2013 Billing/Collection Issues
9/27/2013 Problems with Product/Service
9/23/2013 Problems with Product/Service
9/20/2013 Problems with Product/Service
9/19/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a s************** radar gun on Friday, Sept 6th. On the following Thursday the status said it was still on hold and had not shipped. I told them to refund my money on Friday, Sept 13th. The customer service rep said I should have an email within 2 hrs regarding the refund. On Monday, Sept 16th they had still not refunded my money so I called back. That customer service rep said it could take up to 48 hrs to refund money. On wednesday, Sept 18th I still have not had my money refunded. I just called back and I continue to get the same response, "we will request another refund".

Desired Settlement: The exact amount that I paid for the radar gun

Business Response: Initial Business Response /* (1000, 5, 2013/09/18) */ We are very sorry to hear about ************ recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused her. We have cancelled her order and issued credit to the original form of payment. The credit should be posted to her ****** account shortly. Again we deeply apologize for any inconvenience caused by this issue. We hope ********** will see past this single experience and allow us another chance to exceed her expectations in the future. Final Consumer Response /* (2000, 7, 2013/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Money was refunded to ******

9/17/2013 Problems with Product/Service
9/16/2013 Problems with Product/Service
9/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Order was placed 8/1/2013 and on 8/9/2013 they precharged my credit card for a backordered item. Have had to call every week since to get package or have them refund my card back. We are going in circles from delivered to lost in mail and how they are just in process of getting the package out. Main point is the product was never picked up by *** and customer service has to be called repeatedly because they can't seem to get the claim processed to give a refund or mail the package. 3 wks ago they were to file the claim. Had to call back last week and put another claim on the product. I just want what I paid for or I want the money back. Customer service keep telling me they will contact "logistics" and this has been going on for over 5 weeks now with no action being done.

Desired Settlement: I would just like what I paid for over a month ago or give me a refund and I will buy the product some place else.

Business Response: Business' Initial Response /* (1000, 5, 2013/09/16) */ We are very sorry for the issues******** is experiencing with his recent shopping experience. We apologize for the inconvenience and frustration this may have caused him. According to our records, we received his order back from **************** due to a shipping error, and it was sent back out via ************************** on 09/12/13. Delivery estimate is 09/19/13. We appreciate his patience and truly apologize for the delay. We do hope ******* will allow us another chance to exceed his expectations. Consumer's Final Response /* (2000, 7, 2013/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied as I can finally track my package that was ordered Aug.1 and hope to have it this Thursday(Sept 19) however, I find it ridiculous to have to file a complaint with the BBB to get these results.

9/13/2013 Problems with Product/Service

Customer Review(s)

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Customer Reviews Summary

20 Customer Reviews on OpticsPlanet, Inc.
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