BBB Business Review

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This business is not BBB accredited.

OpticsPlanet, Inc.

Phone: (847) 513-6201 Fax: (847) 919-3003 View Additional Phone Numbers 3150 Commercial Ave, Northbrook, IL 60062 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for OpticsPlanet, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 149 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

149 complaints closed with BBB in last 3 years | 34 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 23
Billing/Collection Issues 6
Delivery Issues 5
Guarantee/Warranty Issues 11
Problems with Product/Service 104
Total Closed Complaints 149

Customer Reviews Summary Read customer reviews

20 Customer Reviews on OpticsPlanet, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 20
Total Customer Reviews 20

Additional Information

BBB file opened: August 19, 2002 Business started: 10/02/2000 Business started locally: 10/02/2000
Business Management
Ms. Theresa Fugitt, Operations Support Analyst Mrs. Mary Samokhina-Valencia, Customer Retention Manager
Contact Information
Principal: Ms. Theresa Fugitt, Operations Support Analyst
Business Category

Optical Goods - Retail Photographic Equipment & Supplies - Retail Sporting Goods - Retail Sunglasses Eyeglass Suppliers Telescopes Watches - Dealers Laboratory Equipment & Supplies Microscopes Binoculars Compasses Gun sights, Scopes & Mounts Optical Goods Stores (NAICS: 446130)

Alternate Business Names

Customer Review Rating plus BBB Rating Summary

OpticsPlanet, Inc. has received 3.68 out of 5 stars based on 20 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.